The sweetest young lady helped me at Roco's. I failed to get her name. Had prongs checked and earrings cleaned, free of charge! Got a watch battery installed as I waited. Locally owned, give them your business! read more

Great customer service. Great selection. Definitely recommend. They take care of all your needs and make you feel comfortable while doing business. Go here!! read more

Roco's Jewelry - Cleaned my chains to perfection - Jewelry Near Me - Bakersfield, California

loved my experience working with Rocos! They created my custom marquise diamond ring and I am so in love with it! They are so knowledgeable and picked a beautiful quality diamond for my ring. read more

Roco's Jewelry - Custom Marquise diamond ring - Jewelry Near Me - Bakersfield, California

They did a Beautiful job refurbishing and changing the stone on the wedding ring my Father gave my Mother, so that I could put it on my Wife's finger. Thank you again read more

Had my wedding ring rhodium dipped and could not be more pleased with the outcome! I've had this ring dipped two other times with another jeweler and wish I would have just gone to Roco's first! Would give more stars if I could! read more

They fixed my broken rose gold bracelet within two days and for a reasonable price of $18. I would recommend them. They were courteous over the phone and in-person. Great service! read more

Roco's Jewelry - Rose gold bracelet fixed within two days and for only $18. Great service too! - Jewelry Near Me - Bakersfield, California

Please save your time and go elsewhere! Dropped off my ring to get my prongs tightened. Picked it up and they swapped my ring with another ring and told me that was the right ring. The prongs were a different color and different setting, and when I stated that I was told it was because of polishing. Then I told them the size was wrong and was told it's because my fingers swell. I told them to bring me a ring sizer only to find out this mysterious ring was an 8!! My ring was a 7.25 that I got resized a week ago!! Instead of going straight to the back to see if the rings were mixed up I kept getting excuses and trying to tell me I'm wrong. He ended up going to the back after minutes of back and forth to get my original ring and said there was a mix up. 2 stars instead of 1 because my ring was tightened and looked great. He also apologized but what in the actual world, I literally had my engagement ring for a month and this is the stuff I have to deal with. read more

Roco's is great. They take the time to make sure you get what you are looking for. Good job Roco's.

I had gotten some recommendations from multiple people to go here. I took their recommendations and went there to get my ring resized. The service wAs excellent until I went to pick up my ring aNd noticed that the tarnish that was on my ring had disappeared. I informed the lady that it wasn't my ring, she insisted it was. The jeweler took it upon himself to polish my ring, which would have been much appreciated but he carelessly took the varnish off my ring when it was designed to be that way. I think they should have contacted me before they did anything else to my ring other than resize it. They were able to get it close to what it was before but not fullY back to original state. read more

Roco's Jewelry - This is the before - Jewelry Near Me - Bakersfield, California

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Don't go here . 10% discount for jewelry will not apply per Louie . I told him do yelp is lying he said 10% not applied

I read the reviews and when they say this place is quick with getting your rings back to you they mean it! Went in to get my ring resized & they told me it would just be a couple days! Dropped it off Friday night and they text me Monday that it was ready. I've had horrible experiences at other places taking forever but this was fast. They were so kind & I'll definitely be coming back! read more

Very good service and honest with the appraisal value my husband and I took a chain to see the value of it for insurance purposes and same day service no need to send it out or wait weeks it was done within 1 hour and very good prices ! We will definitely come back and work with Robert read more

My wedding rings needed to be cut off and resized for another finger due to arthritis . Roco's is friendly, quick and work is great. I got my rings back beautiful and perfectly sized. read more

Very friendly and helpful staff. Helped Me replace/upgrade some stones in my rings and resize. Even polished my platinum. Honest and great quality work. I also have sold gold to them and they were thorough and honest and fair with their price. I will keep using Roco's for my jewelry care and cleaning/maintence read more

Great people great selection This team knows their stones. Thank you Rico's Jewelry

Went to Roco's to have my ring appraised. He looked at it and told me what it's worth and told me that it needed to be fixed as there were dents, etc. decided to let him do it and I don't regret it! It looks more elegant and more beautiful than before. read more

Roco's Jewelry - Before - Jewelry Near Me - Bakersfield, California

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Had these people do repair for me. Great customer service prompt fair service and prices. Highly recommend them

Great people. Great service, timely repairs and resizing. Very satisfied I'll definitely be back.

Always friendly, they do great work, never over priced. I so do recommend Roco Jewelry for your new jewelry and repairs.

Great customer service! They are life savers and we're able to untangle my pendant necklace! Their prices are reasonable. I will definitely be coming back! read more

I had my ring resized at Roco's which was finished and returned to me in the same day. I was very happy and impressed with the speed of service. But, due to a misunderstanding between myself and an employee, I was treated with passive aggressive, rude comments. As of now, I do not believe I will return for future business. read more

Are there other jewelry stores in Bakersfield? Yes, but if you want custom created jewelry, your need the BEST and that's Roco's Jewelry. Roco's has the best selection of jewelry, customer service and value. Don't go cookie cutter jewelry. See Robert, he's the best! read more

This place is excellent. I walked in meeting a chain repair and he repaired it within 15 minutes you do not get that type of service anywhere anymore. They are so friendly and professional and they will clean your jewelry to where it looks brand new! read more

Roco's was able to repare my ring when I wasn't even sure that it was possible. So thankful they were able to make it look good as new again. Great jewelers and great customer service! read more

I always have great customer service and always helpful always able to fix the things that I don't think are fixable never had anything break after fixing it.Always does a great job of not really being able to tell that it has been broken. read more

I have taken several watches to Roco's Jewelry to have the wrist band adjusted and also once to have the back of a watch opened so that I could put a new battery. I have always felt that the price they charged me was reasonable and the service was great and they did not make me wait too long. read more

Terrible customer service!!! In adequate record keeping and transaction history!! A hostile employee to customer interaction!! We went in to get a ring size and when we went back to pick it up the next day, one of the employees said we did not pay for the ring however we got a receipt confirmation that the payment was made the day before when we first brought in the ring and the funds were deducted out of our bank account. They proceeded to pull film to show us what we did as if we did not pay. You can clearly see in The surveillance camera that we provided him with our ID and our debit card. However, the employee still insisted that we did not pay. So we were trying to get confirmation over the phone with them as well on what their policy is when it comes to paying for the service. The male employee said that we were being high rate and just to take the ring and leave and they're basically refusing service to us and don't comeback. So we took it upon ourselves to contact their other location on Rosedale, and got the confirmation that we were needing on how the payment process works. The Ming location have now removed us from their customer listing. Would I recommend this business absolutely not after today. If you wanna decent service to get your ring Sized or fixed take the drive to their other location on Rosedale don't waist your time here. Or better yet the Mercado Latino!! read more

Very fair! Very good price for our engagement ring. Robert helped us and was very honest. We definitely recommend coming here, and buying local . Thank you Robert! read more

While visiting my mother in Bakersfield, I decided , after reading the positive reviews on Yelp, to take several items (gold and diamond fine jewelry as well as silver and costume jewelry) to Roco's for repair. I was helped by Robert, the owner. I found him to be warm, friendly, and knowledgeable . His prices were very reasonable and the work was completed very quickly. I am extremely happy with the quality of his work and will be returning there with more items in the future. It is so comforting to entrust jewelry with great sentimental and/or monetary value for me to such an established, skilled, and honest family business. Thank you Robert. read more

I went in to get my ring sized he had it ready the next day. You can't even tell the work he did on it! He did better than Kohl's. Very nice professional man. Great price! read more

I love this place. Roco made my ring several years ago. It is stunning. They offer top notch craftsmanship. I also get repairs done here. They are fast and offer excellent customer service. I highly recommend them to anyone needing a great jeweler. read more

Me & my boyfriend went in for custom jewelry necklaces of each other's zodiac signs and it was a fair price and a very friendly environment. The price was fair & the design came out beautifully when they were ready. They called us to keep us updated on when our pendants were ready, when the chains were ready & when the final touches were done. Very professional & will go back soon. read more

Stopped in here the other day to find a wedding ring and was pleasantly surprised. The service was excellent, the selection was beautiful and they catered everything to my needs. They listened to everything I requested and created a custom design ring that was absolutely stunning!!! Thank you Roco's!!! read more

I took my very expensive and complicated diamond wedding ring to Rocco's after having had my local jeweler in Tehachapi ruin it. Robert made a complete new setting and it turned out better than the original setting. I would recommend this jewelry store to anyone for repairs. Robert, you are the best!! read more

Roco's Jewelry is as good as it gets! I love the quality of the pieces and the phenomenal customer service. I am constantly being complimented on my engagement ring and I always send them Roco's way. Plus I love family businesses! Everyone is incredibly friendly and knowledgeable. This is the only place I trust my jewelry to! read more

One of the few true family owned places in town. Excellent service, excellent work, and honest people. At Rocos, you get honesty and you get the best prices in town. Highly recommended. read more

I took a ring just to resize it and they ruined it. It got polished/buffed/sanded... All the delicate carving on the gold is GONE. When I returned to show them, I was yelled at by the tall guy in the staff! One of the helpers said he did the job himself. I went to see the back of the place (per their invitation/suggestion) and I saw the wrong type of bar to clean gold, (I know the green bar is used to remove dings from STEEL! The guy said he used it! They told me to go next day and talk to the owner because they would not do anything for me. I went back next day and the owner yelled at me too! in front of his costumers! When I asked why he was yelling at me for something they ruined, he said "Because I'm Italian" ...huh??? The ring is ruined, they said it was "old and worn out" already. HE started to ask the people present to check the difference in the photo I brought along (showing the ruined ring next to an identical not-ruined ring), and he just said I had no idea what I was talking about, he said the carvings and details were just dirt on the other ring; he even told my friend to shut up when she mentioned that you do not polish satin gold.... and he just would give the money back, even when I told him this was NOT about money, it was about a BAD botched job. At the end he said he could try to engrave the lines back (the lines that he insisted were just dirt...?) I simply cannot believe this horrible experience. Horrible way of treating people! BAD KARMA TO THEM. I wish I could give minus 5 stars. I have never given a negative review in my life, but this was just too much. read more