I have been here multiple times and each time I felt welcomed immediately. Communication was…read moreexcellent and repairs were made in a very timely manner. This is the only jeweler I would go to in Bakersfield. Keep up the great work!

Nestled in the corner I found this hidden gem (pun intended :)…read moreI needed batteries for my watches. They were able to replace my batteries and adjust the time on both right on the spot. The service was fast and friendly The cost was $40

Customer service.. We followed Tim from Visalia when relocated to Bakersfield…read more We have been customers of Rogers for almost 45 years

Always friendly and professional staff. Beautiful jewelry. I'm there every 6 months for the…read morewarranty inspection and they have had to do a repair only once.

Was looking for a local jewelery store to have a necklace made into a ring. This was not my first…read morestop, but I am so glad I came here. Unlike the first store, they were very polite and friendly. They explained everything thoroughly and showed me different examples to help me figure out what I wanted. The price was reasonable and the work was exceptional. I would highly recommend for your jewelery needs.

Best place to buy jewelry in town!…read more Darrell, the owner is super helpful and very honest. Very patient with all my questions. I went there when I first bought the engagement ring for my fiance, went back again for the wedding bands, and will defiantly go back again for any purchases in the future.

They should put a sign that they charge for testing your gold I went in there to see if they can…read moretest my stuff they charge 5 dollars a piece what if I didn't have money too pay

If I could give zero stars, I would. My mom's chain which had deep sentimental value because it was…read morea gift from her father was lost here, and it's been over a month with no real answers. They keep saying they're "looking for it," but they're clearly not. They haven't contacted the other people who might have had access to it, and every time we follow up, it's the same line: "We're sorry, we didn't want this to happen." No action, no urgency, just excuses. The worst part? When we asked to speak with a supervisor, the girl said she was "out of town." But when we asked to speak with her over the phone, the supervisor magically came out from the back. Completely unprofessional and dishonest. This place doesn't take accountability and clearly doesn't care about their customers or their belongings. Do yourself a favor and stay far away from here. Absolutely horrible service

We brought in multiple pieces of WHITE GOLD jewelry to be repurposed into a new engagement and…read morewedding set. The items included four rings, multiple diamonds, and a 2-carat sapphire. Because we were supplying the gold and gemstones, we expected most of the cost to be labor and custom design work. We were quoted approximately $2,000 for the project. While that seemed expensive, we agreed to move forward based on the quote we were given. Then came the real problem. After nearly FOUR WEEKS of waiting with little to no communication, we were suddenly told the project would actually cost $4,000--double the original quote. The explanation given was that there had been a "misunderstanding" regarding the original price. I do not find that explanation believable or acceptable. A quote doesn't accidentally double after a month of holding a customer's jewelry. If there was confusion, it should have been identified immediately, not after weeks of wasted time. We trusted this business with valuable family jewelry and expected professionalism, transparency, and honest communication. Instead, we were left feeling misled and frustrated. The most disappointing part is that we only came here because our trusted jeweler couldn't meet our timeline. Looking back, waiting for the jeweler we already trusted would have been the better decision. Whether this was incompetence, poor communication, or a bait-and-switch pricing tactic, the result was the same: four weeks wasted and a complete loss of confidence in this business. Proceed with caution. If you choose to use this jeweler, get every detail in writing before leaving your jewelry with them.

A second visit, phone call first, Knight's Jewelers totally redeemed themselves and then some. We…read moretook a variety of stuff that needed repair, batteries and adjustments. When we returned repairs were completed and batteries changed, We enjoyed talking to staff members and did a bit of browsing. We highly recommend Knight's jewelers

My wife and I had gone into this jewelry store with the idea of trying on different styles of rings…read moresince we were wanting to upgrade the ones we currently have. As soon as we walked in, we were greeted by Maria. She was very friendly and welcoming from the start. She showed us different ring styles and designs and allowed us to take our time trying each ring on. She also took the time to let us figure out our proper ring size and designs. She didn't make us feel pressured to purchase anything in that moment. Eventually, I did purchase the ring and even then, Maria continued to be helpful and nice. I would definitely recommend coming here for your jewelry!

I stopped by to pick up my daughter's broken bracelet. What a beautiful store! I didn't catch the…read morename of the salesperson who assisted me, but she was very kind. I took a moment to look around, and although I'm not much of a jewelry person, everything was absolutely gorgeous . 1/28/25

I cannot gush enough about this business! There is a backstory, so hear me out!…read more My husband designed my engagement ring from a jeweler online, and we bought my wedding band through them. Therefore, getting things adjusted is no easy task online. So I've been on the hunt for a local jeweler since 2018. I first went to another place in town, to not be named. Their service was not ideal as they did not recommend adjusting my ring size, and their quoted cost of re-dipping my white gold rings seemed outrageous. So I had them adjust one band, to the 1/4 size, since that's all they would do. But I knew this wouldn't make me happy, I could feel it in my gut! Well 2 1/2 years go by and I'm still unhappy with the size and fit of my bands. Together they feel tight, almost claustrophobic, and leave indentions in my finger. Even though, alone, they fit fine. Finally I went to Houston since they have a great reputation and are near my house. The service was amazing! As soon as I walked in, the associate, I didn't get her name, explained that she had the same issue with her rings and she understood completely. She recommended going up a half size for each ring (I KNEW IT!). She even said the resizing would INCLUDE a cleaning and a dipping of my white gold. All of this was the same price, per ring, for the 1/4 resizing the other jeweler begrudgingly did years ago. They were so kind, efficient, and offered excellent customer service. I have now bragged about my experience to multiple people, hinted at some jewelry I loved to my husband ;) and will plan to be back in the future. Also, my rings SPARKLED after I got them back! Thank you, Houston!

I wanted to use my late Mother's wedding band to craft a custom engagement ring and wedding band. I…read morewas nervous to hand over such a precious heirloom, but Houston's did a phenomenal job respecting the original, but helping me create something beautiful and custom for my bride. She absolutely loves it. And then, they helped me custom craft my own wedding band. Both my wife and I are thrilled with the final results.

I took an item in to have engraved, the lady at the counter explained it to me that what I wanted,…read morethey did it differently than what was existing and that it would be different than the original . Gave me the name and phone number for someone who could do it the way I wanted

Just thought it was rude that I got there and the employee saw me and it was a little more than 30…read moreminutes before they're supposed to close and they wouldn't open the door for me. I'm just not used to treatment. It's not like I was there in the nick of time, it was 30 minutes before they were supposed to close explanation or anything. I don't live that close so I was just really annoyed.

Awesome salesman Jose MVP Store manager was the best best…read moreWill definitely come back Really great kind hearted people at Roberto's

I received amazing service from Gris and Ruby. They helped me out and made the experience easy and…read moreenjoyable.

Being in sales myself I dislike going back and forth....to be told by the regional manager (I…read morebelieve his name is Kirk) I HAVE TO purchase the warranty in order to get the discount is RIDICULOUS! Regional manager should really focus on customer service and not just making the one sale. Sales is all about customer service to make sure I refer all my friends and family members.

This Christmas I will not be buying jewelry for my wife from this store. The past few years I…read morepurchased here. The purchases were made using the Comenity Credit Card. The credit card sends emails every month as if you are a deadbeat creditor. I have never been late, I have never paid a minimum payment. And they will never send me another payment due reminder because I will never ever ever buy from this store again. Avoid this store and the Comenity Credit Card. I tried to get them to stop the emails but they would not do it. I assume the CC company would rather not have me as a customer. That works for me!!