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    American Jewelry

    4.5 (13 reviews)
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    Services - American Jewelry

    Jewelry repair

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    Review Highlights - American Jewelry

    When my Rolex was damaged in an accident, American Jewelers helped my get it repaired at Rolex.

    Mentioned in 2 reviews

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    Knight's Jewelers

    Knight's Jewelers

    4.1
    (35 reviews)

    A second visit, phone call first, Knight's Jewelers totally redeemed themselves and then some. We…read moretook a variety of stuff that needed repair, batteries and adjustments. When we returned repairs were completed and batteries changed, We enjoyed talking to staff members and did a bit of browsing. We highly recommend Knight's jewelers

    We brought in multiple pieces of WHITE GOLD jewelry to be repurposed into a new engagement and…read morewedding set. The items included four rings, multiple diamonds, and a 2-carat sapphire. Because we were supplying the gold and gemstones, we expected most of the cost to be labor and custom design work. We were quoted approximately $2,000 for the project. While that seemed expensive, we agreed to move forward based on the quote we were given. Then came the real problem. After nearly FOUR WEEKS of waiting with little to no communication, we were suddenly told the project would actually cost $4,000--double the original quote. The explanation given was that there had been a "misunderstanding" regarding the original price. I do not find that explanation believable or acceptable. A quote doesn't accidentally double after a month of holding a customer's jewelry. If there was confusion, it should have been identified immediately, not after weeks of wasted time. We trusted this business with valuable family jewelry and expected professionalism, transparency, and honest communication. Instead, we were left feeling misled and frustrated. The most disappointing part is that we only came here because our trusted jeweler couldn't meet our timeline. Looking back, waiting for the jeweler we already trusted would have been the better decision. Whether this was incompetence, poor communication, or a bait-and-switch pricing tactic, the result was the same: four weeks wasted and a complete loss of confidence in this business. Proceed with caution. If you choose to use this jeweler, get every detail in writing before leaving your jewelry with them.

    American Jewelry - jewelry - Updated June 2026

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