BEWARE OF DAMAGED CLOTHES AND UNACCOUNTABLE OWNERS! I've been using rodeo cleaners for at least 10 years. The service has really only been mediocre, but they were close. Clothes sometimes had to be returned because they weren't cleaned properly or still had stains. Friends and family reported receiving the wrong clothes, having their clothes given to another, or having clothes damaged. But, for the most part, the staff was polite during that time. My post today is motivated by a decision changing experience that I had with Rodeo's owners. I took a uniform shirt to be tailored. Not only did they fail to do it properly, and I had to take it back with a template to give them a guide, but they damaged the shirt, leaving a hole in it. I was told management would call, but they didn't in a week's time, so I went back. I was told my shirt was at a different location, and I needed to go there to get it. When I did talk with the owners, they raised their voices, interrupted me, and doubled teamed me with limited English speaking participants in the conversation. I pointed out the hole and asked them to repair it, and they made a litany of excuses for why it wasn't their responsibility. They insisted there was no way they could have caused the hole and that it was the result of wear and tear. Then, they told me I must have picked up the wrong shirt. I jumped through several hoops to demonstrate why it was their responsibility, including pointing out that the employee who took the shirt did not note damage when I brought it in and left it there. The fact that the hole was not documented on their entry form when I left the garment with them. I brought another shirt so he could compare to another garment. They accused me of lying, they accused me of causing the hole myself, they accused me of taking the wrong shirt, and they refused to replace it, even though it was a measly $115 to replace it. Remembwr, thia is a uniform... a requirement garment for employment and expensive. Additionally, the owner, whose name is Michael, insisted that I go to smalls claims court in order to recuperate the cost of replacing my garment and then bragged about the fact that he didn't charge me for the damaged garment. Now before you think that I'm just an angry customer. Who's writing this review to get back at the company... Well, I am angry. I entrusted my property to a business, they ruined it, and refused to take responsibility. They do not deserve a professional reputation after this encounter. However, more importantly, I'm sharing this information because I believe consumers should stand up for each other. I chose this business time and again over others and received subpar to terrible customer service. I want to warn anyone that uses Rodeo Cleaners or plans to use them in the future that this is the kind of service that you will experience. Not just from their employees, but from the owners. Check your clothes foing in and out! Taking pictures might be a good idea. What I saw in this experience, which took two weeks for me to accept that they would not do the right thing, was a lack of integrity, a lack of compassion, and a lack of accountability. So, I encourage you to beware that if you decide to use rodeo cleaners, you're likely to experience the same thing. Such character traits are rarely a one time event. I also urge you to communicate, through your purchasing decisions, to businesses- even small businesses- that you insist on good customer service and honest dealing when you spend your money. read more

Took brand new uniform in for alterations and cleaning. No pride was taking in completing the needed work. Loose threads hanging. White spots everywhere on a brand new 250 dollar jacket. Second time going and a third would be a mistake read more

Rodeo Dry Cleaners - Spots - Dry Cleaning Near Me - Oklahoma City, Oklahoma

This has been my go to location for 3 years for uniform alterations, so naturally I think they know what they're doing. Go to set up my dress whites before an inspection tomorrow morning and discover that my rank, service stripes and my command rocker are sewn to the WRONG ARMS. This is not a quick fix and luckily my wife can sew but This place will NOT BE RECEIVING MY BUSINESS EVER AGAIN. 0/5 stars AVOID AT ALL COSTS. read more

Rodeo Dry Cleaners - Dress whites with wrong placement of rank, service stripes and rocker. - Dry Cleaning Near Me - Oklahoma City, Oklahoma

Rodeo is close to home for me and they do a great job and they have quick turnaround times if you need it! And the prices are good.

Very fast service. Dry cleaning, alterations are good and fast. The only issue I had that others have had were sowing on ranks, one rank was further toward than the other, but I took it back and the redone it for free in less than 10 minutes. If they didn't fix it, or charged me to fix it then I'd give them a lower score. The speed didn't matter to me at the time, but if you needed it fixed quick then I can see it really being helpful, and that's why I'm giving them an extra star. read more

Needed to have some patches sewn on in a pinch and this place got it done quickly and well. Staff is super friendly as well! Great prices as well. read more

IF I COULD GIVE 0 STARS I WOULD! I took in my $100+ special sorority jacket to get dry cleaned so I could wear it this up coming winter and they ruined it! my jacket went in a jet black and came out faded not to mention the embroidery messed up as well. they tried not to refund my money but I did get it back. When I showed her what my jacket previously looked like she tried to say you can't tell from a picture that is until I took a picture of the messed up jacket and compared and she was speechless then decided to refund my money.she then stated she would not pay for my jacket. wonder if I should sue I definitely have before and after pics and she hey wouldn't review the camera. read more

See all

Excellent! Convenient! Fast! Polite! Great pricing! We took my husband's uniform in to have new stripes sewn on. It was a time sensitive process due to when he was able to wear his new rank. They had it done in a day that was also around Labor Day. The stitching was on point. It is always nice when you find a cleaners who is military friendly and also has knowledge of the uniforms. We will be back for any services needed in the future. read more

I made a yelp account just so I could tell the world how bad this place is. There is a complete lack of customer care at this place. God forbid they mess up your order and you have to tell the lady at the front desk. You'll get crazy looks your way like your the idiot. You're better off cleaning your clothes with a dirty rag than to use this place. I'd give it 0 stars if I could. read more

HORRIBLE!!! My husband went in to get two suits tailored and they did the worst job I've ever seen! They tightened the suits so much that it flared out in the neck, chest, and bottom of both suits. The bottom of the sleeves very very uneven. One sleeve was longer than the other on the second suit and ruined the jacket in the same way. One pair of pants was so much shorter than the other pair. Absolutely ridiculous that we had to go to a different tailor shop to fix all of this shops mistakes! We're lucky that the other tailor shop was able to salvage them or this shop would've been responsible for ruining these very expensive suits! read more

Very dissatisfied with this place. Not only did they give away my uniforms to the wrong person, they completely messed up the ironing. There are wrinkles all over my top and when I mentioned it they said they couldn't re-do it because the press machine makes the creases hard to come out. AND on top of that, they still made me pay. I am extremely unhappy with their service and most definitely not returning. read more

Love this cleaning place. I have been to two cleaners in the area and this one does such a better job than the other. I have never had any problem with something not being properly cleaned and everybody has always came across as friendly. Not to mention I think they are a few dollars cheaper on my 4 suits when I need them cleaned. Might not be around the corner from everyone but I don't mind driving and extra 5-10 minutes for a job done right. *They also do alterations and fixing of holes in fabric. read more

Service was good. Quick turnaround for dry cleaning if you need something quick. For one set top and bottom it was about $12 for next day pickup. read more

Took a pair of pants in to have them hemmed. Only good thing I can say is they are fast. Staff was not very friendly and the quality of the work was garbage. After the pants were hemmed, I wore and washed the pants one time and the hem to one of the pants legs had completely come undone. Will never use Rodeo again. read more

Service at its best! These guys do a fantastic job with all my clothes. Light starch/heavy starch, creases/no creases....whatever -- the'll get it done. They are nice people to deal with. I have only had one issue with my clothes in the years I have been going there, and it was taken care of pronto -- no questions asked. Quick, next-day turn around. They also do tailoring right there on site. read more

Very disappointed. Brought in my semen hankie for a dry clean but they refused to provide me with their service. I only use the highest class materials for when I tend to myself I can't throw that shit in the washing machine I don't know what to do now. read more