Follow up: This hotel had a legal responsibility to keep us safe and as soon as someone entered…read moreour room under their watch it was a breach of contract!! That breach of safety makes for a valid request of a refund. They would not show me the camera footage and there was a camera right outside my door and then lied to corporate and said nobody entered the room. Because they gave us a new room that night ( the least they could do at midnight) we don't get our refund. Again, they did not keep us safe and we deserve our refund. Stay away from this hotel.

Our group booked four rooms last Friday night and I think everyone was comfortable. I would be…read morehappy to stay there again. Our bed was comfortable, there were plenty of towels, everything was real clean, etc. Aaron at the front desk was real helpful when we needed him to get our TV working. The only reason I didn't give five stars is because my wife and I both use CPAP machines and there weren't enough electrical outlets near the bed so we had to borrow an extension cord from Aaron. The breakfast was well done; they had scrambled eggs, potatoes, bacon and sausage in addition to waffles, cereal and rolls. They had coffee, tea and different kinds of juice as well as fresh fruit (bananas and oranges). Definitely a good place to stay.

This place is disgusting... down to the walls, the black mold in the bathroom, and the repulsive…read moreemployee who checked me in. Treated me as an inconvenience and was extremely rude to me. Do yourself a favor and stay far away from here. Update: Its been 24 hours since we stayed here and we are starting to have bug bites everywhere. Again... I cannot stress it enough. Do NOT stay here. The Best-western down the street looked like a Hilton in the morning in comparison.

Possibly the worst hotel experience I have ever had. Staff was rude. He decided that my 13 year…read moreold was too big to count as a child so we couldn't stay after paying. Refused a refund because of his "commission" but told us we could just pay him another $60 for a blanket so my child could sleep on the floor or double the price for a room with another bed. I followed up with the hotels policy which is 2 adults per room, 1 child per room, and 1 infant per room. Staff said my daughter was too big and he wouldn't allow it. Again, I asked for a refund. I explained that I could get a refund, stay in the room I paid for, or go through a charge back with the credit card. I was told to do the charge back. I returned the key having never opened the door to the room. I took care of notifying the credit card company while my wife booked us somewhere else. After we had finished that, he came back out to say we could stay and tried to give us the key back. We declined because we had already rebooked elsewhere. He tried to argue with us that we should stay and we refused. This man was disrespectful of my child. Kept calling my daughter a "big dude" and then expected me to stay for his benefit? Absolutely not. I did try once more for a refund to avoid the extra work but was told that he called the owner and the owner said no. Contacted Expedia as well (this was a pay later reservation) and they did not get a response from the hotel when they attempted to contact them. Having read the reviews, I feel fortunate we ended up not staying. Between the mold, bugs, damage, and poor amenities in the reviews I'm glad we never opened the door. It looks like the owner always seems to have an excuse for bad reviews, so I am glad that I recorded the entire interaction. Do not stay here. I am 42 years old and this will be the second charge back I have ever had to do. All because a motel discriminated against my daughter and refused a refund.

A hidden gem in Soap Lake. The owner and staff can't do enough for you…read more The rooms are clean and neat. Easy access to the lake. Would highly recommend if you are planning a trip to Soap Lake!

I am so impressed with this place. It's an ideal location right across from the lake and the rates…read moreare super reasonable. We got a room with two beds separated by a partial wall to create the feeling of two separate bedrooms. There was also a decent sized mini fridge, microwave and table and chairs. One of the "bedrooms" had a TV and next to each bed were a couple of nightstands. The bathroom was small but not cramped, and the shower water pressure felt incredible. We stayed on the second floor with a view of the water from the room. This room must've been remodeled because everything looked modern. I would definitely stay here again! It worked out really well for two adults and two small kids. Also on the property are picnic tables overlooking the water for you to enjoy a snack or a meal. Booking and checking in were seamless too. Free parking and WiFi, and walking distance to restaurants and a grocery store.

This is a beautiful option in town for receptions and events. Everyone knows that the ERC isn't…read morevery homey so it's nice that there is some place else to go that has a little more charm.

What a pretty place, loved the stained glass. The breakfasts were the best surprise, especially the…read moreattention to detail like a little orange slice on the rim of my glass, and the homemade granola. Use of the communal kitchen was great for making snacks for my 3 year old. We stayed in the Rose room, which had a King size bed that worked well for the 3 of us to sleep on and had AC, pretty important in July. The Ivy is right down the block from a specialty beer and wine shop too. The owner, Amber, treated us like family. We will be recommending this place to friends.

This place is an absolute hidden gem! We stayed in the Mexico themed cabin for 2 nights. We got…read morethere on a Sunday and it was pretty dead. The staff was absolutely incredible. They made sure all our questions were answered and we even stopped 3 of them coming back from their breaks with some inquiries and they were happy to help and came back to our room within minutes. The room itself was gorgeous. The details in the Mexico themed room were so intricate, even down to the resin decor in the counters, the chainsaw carvings and even the ceramic chili peppers on the walls. The 2 person jetted tubs and the duel headed shower were even better. The fact that they have the option to have the mineral or fresh water for the jetter tub was also pretty cool This resort is very clean, the staff is helpful and the lakeside property they have is absolutely beautiful. The exercise/gym room was also pretty stocked. Its small but the machines were new and taken care of. The 2 wooden saunas are also amazing. They have MULTIPLE hot tubs on site, which was also pretty cool. They had a fire pit (we couldn't use it due to the crazy fires) with a lot of seating that overlooks the lake. I honestly couldn't really find a negative thing to say about this place other than I wish they would put lotions in their rooms. The salt from the lake really dries your skin out....but that is kind of expected with all the salt content. TLDR; amazing, friendly and helpful staff, gorgeous views and great amenities. We will be back! Do yourself a favor and just book this place!

I paid extra for a room that would have the mineral water in it, and when we went to use it, the…read moreknob on the bathtub faucet pulled right out of the wall, and also the hairdryer was in operative. I told the checkout attendant about it and she seemed to have no clue about giving me at least a partial compensation. Would recommend to never go back to this establishment.

This was my wife's grandparents house, so I cannot give an impartial review…read more We love how well the house has been treated. The house is not wheelchair friendly, but I don't see an easy way around that. This place is great for group gatherings. A nice place to stay, awesome alternative to hotel. It is in the center of town. This means it's quite busy outside M-F 9am-4pm. Weekends, and holidays it is very quiet. Conversely, festivals held in town, the house is ground zero, the center of all the action. And a train periodically rolls through town, three blocks away.

You will be greeted with warm and generous hospitality no matter what time of day you arrive. The…read morelocation is located on beautiful Soap Lake, just steps away from beach front access and minutes away from a playground.

SageCliffe has gone downhill from last year. Seems they're cutting down on costs…read more When we arrived there was no welcome drink/glass. The front desk treated us as if we were bothering her. She had a friend who was with her next to the front desk with a glass of wine. That was weird. The friend didn't say hi which is why I'm assuming she was not a staff member. She looked up at us when we walked in and I had to tell her we were checking in. She walked us through the property amenities and then sent us on our way. We returned the next day to use the gym and asked to confirm my spa appointment. She confirmed the time but not whether the 90 min was confirmed (we had called previously to extend to 90 min). We went to use the gym and when we came back down she was socializing with a coworker. She only came back to the front desk once we walked up to it to ask for extra towels. We also let her know we never got an email for the spa form. She had resent it before we headed to the gym. Her response, "that's weird." The hotel can't even figure out their email system. The gym is very minimal. There is a treadmill that is broken (stuck on incline) and dirty yoga mats. No water. No towels. There is a shower. When I arrived at the spa no one was manning the front desk. My massage therapist popped in and checked me in, apologizing that there was no one at the front desk. It was only after I checked in that the front desk person showed up. My massage therapist was very good. She accommodated a 90 minute session when I mentioned I requested it but did not get it. She also went over which I appreciated. Her name is Angela. Very experienced and highly recommend. We intended to eat at their bar where we enjoyed their pizza last year. The bartender informed us that because there is a private party that the kitchen won't be open till 7pm. I replied, "that's too bad as we enjoyed the pizzas last year. The bartender said that pizzas were not available till May. I let him know last year in March there were pizzas available. He thought it was odd as he knew of it as a summer thing. This made me think they were cutting down on costs again as they don't need to fire up their pizza oven. Checked out with same front desk lady. She just looks at me. No proactive greeting. The service here is severely lacking unfortunately. It does not feel like a top notch resort. I will not be back next year and will look somewhere else for my annual weekend getaway.

We stayed here for a wedding weekend and had a great time. This is a secluded property with great…read moreviews and direct access to The Gorge amphitheater. The long entrance driveway take you by some of their other property types like the condos and standalone houses. Check in was a breeze and our cliffhouse (also standalone) was just a short walk from the main building. The room itself had character, but could have been maintained better. The bathroom was dark even with the lights on. Our room did come with water and a drink fridge. The bed was comfortable and the bst part was the outside deck and view that was had from there. We could see the pool and the river. I watched the sunrise from here and it was incredible. The wedding was in the event tent, which was warm and wind resistant because we had strong winds that night. The staff was super friendly and helpful. I spent some time in my friend's home on the property and they all are individually owned and have hot tubs. The whole lace is upscale, but not pretentious!