I rarely leave reviews, but my experience with the office manager was concerning enough that I feel…read moreother patients should be aware. Let me start by saying that the dentists in this office are excellent. Dr. Fernandez was professional, knowledgeable, and provided great clinical care. Unfortunately, the quality of the dental treatment was overshadowed by the behavior and practices of the front office manager, Nicole. I came to this office for an emergency visit after a filling fell out because my regular dentist was unavailable until July. After my evaluationi, I agreed to have a crown placed. The total cost was $766, and I paid $700 at my first visit. I was told to pay the remaining $66 when I returned because the office could not provide change. When I returned two days later for my crown placement, I briefly went to the restroom, As soon as I came back, Nicole said, "I thought you ran away already." I was shocked by the comment. I had already paid $700 toward my treatment, so implying that I would somehow disappear over the remaining $66 was not only inappropriate but also disrespectful. No patient should be spoken to that way. What bothered me even more was what happened regarding the crown warranty. Before I agreed to treatment, Nicole specifically told me the crown came with a 5-year warranty if it broke or came off. That reassurance was one of the reasons I felt comfortable moving forward. However, after the crown was already cemented, she suddenly informed me that the warranty would only be honored if I continued receiving my dental care at their office. This critical condition was never disclosed before treatment. I only came here because of an emergency and already have an established dentist. When I questioned this policy, I was told they could not guarantee the work if another dentist monitored my dental health. As someone who works in healthcare, I found that explanation extremely misleading. Patients have the right to choose their healthcare providers. A warranty should not be used as leverage to force patients to remain with a practice they never intended to join in the first place. The pressure did not stop there. Because I genuinely liked Dr. Fernandez and wanted to support the practice, I agreed to schedule a cleaning. After X-rays were taken, Nicole--not the dentist--told me I needed a deep cleaning immediately and that it would cost approximately $600 out of pocket. I was informed that a regular cleaning was not an option and felt pressured to commit to treatment on the spot. Whether a patient needs a deep cleaning should be a discussion led by the dentist or hygienist, with the patient given the opportunity to ask questions and make an informed decision. Instead, the interaction felt more like a sales presentation than a healthcare consultation. What is even more concerning is what happened afterward. Due to my experience, I immediately scheduled an appointment with my regular dentist at her earliest availability and had her review the same situation. After evaluating my X-rays, my dentist told me that I DONT NEED A DEEP CLEANING. Hearing two completely different recommendations from two offices was alarming and raised serious questions for me about whether the treatment recommendation was truly based on clinical necessity or FINANCIAL INCENTIVE. Patients trust that they will provide honest recommendations that are in their best interest. When a patient is told they need a costly procedure immediately, only to be told by their long-term dentist that the procedure is unnecessary, that should give anyone a PAUSE. My overall impression is that the clinical team genuinely cares about patients, but the front office management appears far more focused on retaining patients and generating revenue than on transparency and patient choice. It is unfortunate because the dentists deserve much better representation.

Listen to what everyone else is saying. Do NOT go to this dentist. They charged me for so many…read morethings I did not agree to, like when I said I didn't need X-rays, they said they were "covered" and did them anyways. They also said I needed a deep cleaning and that my gums were receding because the lady who was cleaning them poked them, made them bleed, and then was going to charge me for antibiotics. The doctor came in and said my teeth were perfect and then the hygienist came back in and said I needed a deep clean? Make it make sense. DO NOT GO HERE.

I went to see Dr. Fossett recently for some minor cosmetic work to fix some chipped teeth. I was…read moregreeted by very friendly staff, in a welcoming and clean office. Dr.Fossett saw me immediately and was very personable. He eloquently explained how the procedure was going to be done , and presented me with different options , with absolutely no unnecessary upsell with I really appreciated. He did an amazing job of color matching and contouring. My teeth looked good as new! He is very pleasant ,and cuts no corners, with attention to detail and making sure you are completely satisfied with the experience. Highly recommend!!

I would like to start by saying how wonderful Dr. Fossett is and how friendly and welcoming his…read morestaff are. I have struggled for many years with dental problems and a fear of the dentist, and I honestly thought nothing could be done. I finally decided I couldn't let embarrassment stop me from getting the smile I wanted. My experience with Dr. Fossett has been absolutely great! He made me feel comfortable right away, took the time to listen to my concerns, and explained how we could make a plan to complete everything in stages--starting with the most important issues first. Now, I look and feel so much better, and all my worries have disappeared. If you're looking for a caring, understanding, and skilled dentist, you will not be disappointed with Dr. Fossett!

Great staff and great office! Felt very welcomed and well taken care of! Will definitely be coming…read moreback here every time

They did an excellent job fixing my teeth. The work was done with great attention to detail, and I…read morefelt confident and well taken care of throughout the entire process. You can tell they really care about their patients and the quality of their work. Outstanding service, great results, and a welcoming atmosphere. I highly recommend this place to anyone looking for dental care they can trust. I will definitely be coming back!

I had great experience with Dr. Michael Brown, they are here in Santee, local and so friendly. I…read morewas called by the front desk lady Lannie, and she offered me an earlier appointment. They made me feel relaxed just by their awesome attitude, they had a most beatiful puppy there and they let me play with it! I had a routine check and cleaning done, the hygienist was so professional and kind, she explained the things she was doing, educated me on mouth care, and had good sense of humour too. Dr Brown walked me through the xrays and explained why or why not each tooth looked good or had potential problem. And no one pushed any extra services on me. They are very caring and professional.

Tried loving this place but after multiple events it's a Neh. Got called by front office about a…read moremissing payment except it wasn't missing. Sent them proof, they apologized, no prob. Life happens. In a bit of time I was in between insurances while wrapping up my degree. Once insured again, I called them to schedule a visit with my new coverage, provided all the info, got the "we will confirm and call you to schedule" and literally never heard back. Got the hint and went somewhere else. Too many options out there these days to chase a dentist.

Office Staff Super Nice! I needed an extraction and…read more Cleaning and 7 top Crowns The quality of care is excellent! I'm very happy to say I'd Highly recommend Santee Town Center Dental Group if you're looking for a Top Notch Dentist! Very Professional!

very messy place I don't km]now how they doctors. avoid at any cost . trust me there are better…read moreplaces

It has been awhile since I have been to the dentist. So after getting my insurance in order, and…read morebooking an appointment I was more nervous than a long-tailed cat in a room full of rocking chairs. There was a lot of people in the waiting room and I can see why because when they take you back there are so many little exam rooms all equipped with dentistry type of dentist stuff. First appointment, x-rays and a quick scrap and polish of the teeth. Then the news... I needed a full mouth deep cleaning under gums, and two root canals. My Amazon wish list items would have to wait, and next week I would return to take care of the damage. The good - I got everything done in one day because a patient cancelled. The bad- They had to double numb my mouth. I couldn't tell if I was drooling or just imaging it. The ugly- If you have insurance, all the procedures are going to be expensive. I would prepare yourself, and if you have to finance it, look at the finance charges, and pick the 3 month if possible. In the end, the staff was great, the work was thorough, and my teeth are probably happier than I am. Sure, I left with half my face numb and my bank account needing a root canal of its own, but that's more a reality of dentistry than a reflection on the office. If you need dental work done and can handle a little sticker shock, these folks will take good care of you.

They were good at the beginning, doctor was nice. There's a fortune in old crockery on display. But…read moreovertime they pushed only absurdly expensive procedures. They showed little interest in working with my insurance company. They asked for cash and offered loans with ridiculous finance charges. After you join their club, which is extra. So they fail in every way for consumer protection. It's unfair to seniors or anyone on a budget. They could have just refused me outright and it would have saved me time dealing with the sales person.

I have childhood dental trauma and I hate the dentist. Have tried many in SD over the years, but…read morehave been going to Dr Thacker now for a few years and now my whole family goes to him too. He's great with kids. You can trust him, he is patient, explains everything, and is honest about what needs to be done and what doesn't. Highly recommend

Outstanding dentist. Highly recommend Dr. Thanker and his staff. He is patient, thorough and…read morepassionate about his craft.

Great team of dental professionals. Capable, competent, extraordinary, friendly, calming, --…read morealmost makes it fun to go to the dentist. The most important thing, though, is they take superb care of my teeth and make my life better.

Wow!! Where do I begin, this place has turned into a nightmare over night…read more First off they do a "FREE" (lol) CT of your mouth but if you need to go somewhere else for care or your insurance doesn't cover it they will not give you a copy. So much for what's best for the patient, it's all about greed and money money money. This is why we pay so much for health insurance, this exact reason. So they give a free scan, your paying for your visit and what work your getting done but they hold it hostage even is it's for the best interest of the patient. Second, if you have insurance do not go here, they are going to charge you just like you were cash pay, you won't save anything. Third, they will give you a price on the phone but after you're in the chair the price will go up. I think this place must be ran by the Jews, it's a good guess. This place use to be family oriented, but now has turned into someone trying to pay off a big business loan.

Very fortunate to have heard of this place. They were very professional and made you feel welcomed…read more The RDA, Bianca, the Dentist, Dr Byrne, and Dental Hygienist, Jackie, were on their A game and really took care of me. 200% recommend! l

My family and I have been under the care of Dr. Byrne for and staff over 10 years and our dental…read morehealth has been great. I recommend Mission Creek Family Dental to anyone looking for a good dentist.

I don't like writing bad reviews. That said, when I do, it's only after I've made attempts to…read moreresolve an issue with the business manager and/or owner. Before making my appointment, I asked if they participate in Anthem HMO. The response was yes. Initially, my impression of the staff and service was good. Despite paying $450 (discount included) for a deep cleaning since I was told it wasn't covered. Unfortunately, things have gone downhill since then. My husband also made his appointment and was told a deep cleaning was needed and had to pay $500 for it. He called Anthem and was told this office wasn't participating in HMO. Since I have a background in health insurance, I called myself and got the same response. I've tried to reach the office manager at least eight times to resolve this problem. Once, without even being asked for a name, I was told that a correction was faxed and would be called back when it was done. Since starting this whole process, my husband received an explanation of benefits showing NOTHING was paid, including preventative services like x-rays. I actually never even received an explanation of benefits. Were my services even billed? I'm beyond frustrated because now it appears we have to find another dentist and start this whole process again. And, I'd like to have some of my money back!

I am so glad that I have done my treatment with the best doctor Mikha and with an amazing assistant…read moreRasha, Lujan and Dana they are so wonderful and I was so lucky to get done with them. I recommend them all