Dr Bashti to the rescue…read more Had a cavity that I put off fixing and one day it became very painful. I hadn't been feeling very good the previous week and it turned out my tooth had become badly infected. I texted for help on Thursday evening and I was seen at 8:45am the next morning and made it to work on time. I was given antibiotics and was told it needed to be worked on asap and scheduled me for Monday. I was not looking forward to a weekend of pain but Monday was better than any other office could or would have scheduled me. Saturday morning Dr Bashti calls me and says he thinks I should come in right then and take care of it. Less than 2 hours later he has my infected tooth pulled the tooth next to it repaired and taken care of. It's been a week since the work was done and my jaw was hardly sore the last week and I'll be chewing away good as new very soon. I've seen this dentist a handful of times over the last 7 years and can't recommend him enough. This was the first time I saw other patients in the office and it was clear that they also were very pleased with their treatment and grateful to him for his care. I am a wimp when it comes to mouth pain and other than the initial novocaine shot it was painless. I didn't even have time to worry he did the work so quick. While I wish I never had to see another dentist again, I know that I will definitely have to many more times in my life and I feel like I'm in good hands as long as Priceless Dental is still around.

Dr.Bashti is very excellent dentist he did for me RCT and the same time applied the temporary…read morecrown.he is very meticulous in his work make sure his client is satisfied.money that you pay for is worth it.

My wife and I began coming here about 5 years ago. I could not ask for a better Dentist and team!…read moreThey never try to up sell me on things I do not need. And I feel my teeth and oral health in general are doing better because they have given me extraordinary care! I am forever grateful to have such a remarkable dental team on my side!!!

I loved my dentist in Novato. So moving to Santa Rosa I was nervous. What a wonderful surprise to…read morehave a Dentist just as wonderful as my one and Novato. The front desk attendant Russell is very kind. I really don't mind my visits to the dentist. They are very attentive.

The best of the best. Competent, caring and courteous. I give them five stars! My surgery went…read moreextremely well with no pain afterwards.

Everyone was so kind and helpful, the procedure went very quickly and I woke up with a cozy…read moreblanket. Dr. Rogers had explained everything, and the pre and post op instructions were well detailed and easy to understand. Amazingly, I had almost no pain afterwards and healed up well. There is also parking right outside the door so you don't need to stumble very far in your post op haze. If you have to get oral surgery done, release your anxiety and come here. You will be well cared for.

My first impression of Dr. Albers was that he had an unusual, mechanical bedside manner. He rarely…read moreexplained treatment plans and became somewhat sharp when asked for explanations or "why." Despite a history of excellent oral health and regular checkups at my previous dentist, Dr. Albers' team found issues requiring treatments at nearly every visit, contrasting sharply with prior dental care. I stayed because the original front office staff here were welcoming and patient-centered. Although unconventional, I often obtained clarification on my care from them, rather than Dr. Albers. They apologized when I raised concerns about his communication style, said I was not the first to voice concern, and said they had consistently suggested improvements to him. Their professionalism and kindness were the reasons I remained. Recently, the entire front office staff here have resigned. The new staff are rude, dismissive, argumentative, and lack follow-up. Their approach has completely changed the tone of this practice. For example, I was scheduled for a routine cleaning on a Monday afternoon but became ill over the weekend with COVID symptoms. I called to cancel first thing Monday morning. The staff said I should come in anyway because they wear PPE. I explained this would pose risk to other patients. They then threatened a $50 late-cancellation fee, despite the office being closed over the weekend leaving me unable to make a 48-hour notice. Dr. Albers later told me not to worry about the fee, but said I "could have still come in," which I found irresponsible for public health! Other issues included failure to provide follow-up on requested treatment estimate; staff admitted they had "forgotten" to call me. After a recent cleaning, I received an unexpected ~$23 bill billed as relating to "periodontal." I am not a periodontal patient. I emailed the office and got no response. After two more bills, now with finance fees, I reached out again. They claimed they never received my email and explained the charges were for items insurance does not pay, including "room cleaning" and "oral rinse" (mouth wash). I was told I would now be paying about $51 out of pocket per cleaning. I said patients should be informed of new billing practices. The staff said they had "done their best," by mentioning it "upon checkout." I requested the $23 charge be waived since I was unaware of the policy. She refused, saying the office had previously waived a broken-appointment fee, so they would not waive anything else. When I remarked that Dr. Albers likely wouldn't want to lose a patient over $23, she said, "Actually, Dr. Albers said if you want to go elsewhere, that's fine, because with your insurance he loses money treating you." When I asked to speak with Dr. Albers, she said, "he does not discuss financial matters with patients." I canceled all future appointments and stated I would pay the balance due minus the finance charges. A few days later, I received an unsigned, poorly formatted letter dated the same day, stating that "he" wished to end our professional relationship and would provide only emergency care for 30 days. Dr. Albers never contacted me personally; I strongly suspect the letter came from his staff. When I had asked to speak with a manager to resolve issues, I was told the practice has none--"Dr. Albers has staff for that purpose." This is highly concerning and unconventional for a practice of this size. It suggests there is no oversight or accountability. Given Dr. Albers' age and reliance on staff, this raises questions about whether he is being accurately informed about office operations. From my experience, the new staff appear defensive and at times vindictive, and important information, including errors, may not be honestly conveyed. Staff appear free to take actions with patients, such as sending letters under Dr. Albers' name without a signature. Based on the above, I urge you to seek care elsewhere.

I just spent 1 and a half hours in the chair- I had a 40 year old filling that needed attention- Dr…read moreAlbers could have easily said you need a crown - but we decided to replace the filling- although it was brutal he repaired my tooth perfectly- his attention to perfection is outstanding- his staff is a wonderful expression of him the are all ROCK STARS!

I've been going to this dentist for 25 years, and I've never been disappointed. Dr. Wilson is top…read morenotch approach to 'dental problem solving' because he's down to earth, and has been doing cosmetic dentistry for a long time. My hygienist, Danielle, is meticulous in her work, and my teeth always feel great after she's finished. The staff who work the reception area and take care of billings really know what they're doing. I've never had an issue with insurance coverage when they handle the paperwork for me. All transactions are super quick and friendly.

This guy is an amazing dentist. I was suffering from a toothache & two loose teeth, I could only…read moreeat on the right side. I was popping Motrin like Tic-Tacs and applying Orajel around the clock. I called the office to report my symptoms, they were able to get me in the same day for an urgent appointment. Dr. Wilson was very prompt with providing me with an x-ray along with a diagnosis. He took care of my problems and I left a happy camper. I recommend Dr. Wilson for a regular dentist he's very knowledgeable, kind, and polite.

Dr. Fan is the best Dentist Ive have come across in my search for a good Dentist…read more My husband and I first visited his practice a few years ago. He is so kind and accommodating. He listens and helps navigate insurance for the best outcome . I am glad to say that Dr Fan is now our forever Dentist. ~Sabra and Alvin~

Wow, my experience was totally upsetting…read more He basically asked me to leave because I was asking some questions. He immediately recommended a tooth to be pulled even prior to really talking to me as to why I was there and taking x-rays. I brought x-rays with me ,7 months old. He looked at them briefly and was not interested to compare them to the x-rays he was going to take himself. Also, I had to indicate to him to scroll further in x-RAY FILE as he was just glancing at actually images from 2019 that were in the file also. He muttered that I should be at an endodontist - which I agree with potentially, but this was our first appt and conceivably I need a check up, cleaning, new x-rays and a treatment plan and his referral. He seemed flustered from the get-go about his own system of culling appropriate pts into his practice. That has nothing to do with me! He appeared to be training a dental assistant and while he was doing so, left instruments in my mouth for wayyyy too long - I managed this 2-3 times and then I indicated I am uncomfortable and his body language and deep exhalations indicated frustration with both the trainee and myself the pt. When I tried to explain he cut me off, saying something which was not discernible - when asked for clarification he escalated and threw his arms in the air.....REALLY - this behavior in a dentist office -- good god man - get a grip and some professionalism -- or perhaps a mood stabilizer. Even the trainee and clerk were wide eyed about the entire episode. He was rude, rigid, difficult to communicate with, no attention to detail or managing pt comfort and needs.

The good. Good technician. The bad. Worst bedside manner in…read moreall of my 71 years of experience. I stood my ground with the dr. And he literally said "you are dismissed. " now I have to travel an additional 10 miles to have an experience of a dr. That will engage. If you want a robot to execute Dr. Charles is your man. In this world I guess humans and robots services will be synonymous. It's sad. Happy new year everyone

Beautiful clean and well ran office. The staff are so nice…read more Super fast and great work. I got 4 fillings done and I was in and out in no-time!

Marissa W did a great job cleaning my teeth, was very informative, upbeat and professional. She…read morewas very careful to ask me if I was feeling any discomfort at any time and was a very patient listener. 5 stars for employing professionals like Marissa!

Charged more than quoted. Dentist stated that an exam was needed to provide a standard of care…read more Unfortunately, this standard of care cost an additional $82 for a two-minute exam. No consent was given for this exam, nor the cost disclosed until after the visit. It seems that their standard of care is more about obtaining money than it is for the care of the patient.