I had a terrible experience…read more The woman who was doing the X-Ray was very rude and I think the dentist just wants to subject you to a lot of procedures to make you pay more. I'm not white, I think I was also treated poorly because of that. Racism is everywhere. I tried to stop her and explain that I was feeling very uncomfortable, she kept on saying she knows her job. I had to pull the x-ray out of my mouth because I thought I was going to throw up. I asked her how many shots she needs to take, she sort of avoided my question and said there are still so many. I rephrased my question, and said I'm asking about the exact number because I'm feeling very uncomfortable, and I may not want to continue this procedure. Then she said she still needs to take 22 (which is A LOT. I'm still trying to understand what the standard procedure is). Then I told her that I don't want to continue. I thanked her and said she was doing great, and that Im leaving because I was feeling nauseous. Her reaction was very rude ("You cant just leave! You need to see the dentist!"). The dentist came and said he isn't going to change the standard procedure for me. "What are you going to do if you got pain again?" he asked, and I felt like he was trying to convince me to get the treatment, making it sound like it was my only option. Go to a dentist who actually cares about your comfort and health, and who isn't treating people poorly because of their skin color or accent.

I had great experiences at Amity Street Dental. Dr. Castenson is wonderful, and the hygienists I…read morehad were great too. They were able to get my boyfriend in quickly as well and fast-tracked his care since we were moving in a few months.

I visited the clinic for the first time in July. I was attended to by the dental assistant Neicha…read morewho was lovely and attentive. However, Doctor K who later came to check on my teeth was very obviously uninterested in her patient, and condescending. She said since I haven't had cleaning in a dental clinic in more than a year (I did not have dental insurance but took very good care of my teeth), have weak gum and a cavity I should schedule to have 2 cleanings within 2 weeks and for filling. Upon hearing that I have a cavity, I asked where the cavity was to which she said mumbled something I couldn't hear. I wanted to ask for more information on exactly which tooth it was on, how serious it is but when I sat up and turn around, she was already GONE! While checking my teeth, she also made some unpleasant comment about my gum, alluding that it was because I didn't get my annual cleaning. Later, when speaking to the Patient Care Coordinator Chrissy about scheduling and prices, she was very demeaning. I stated a few concerns about my teeth in the form and so she went over the available procedures to address them. She recommended that I should get the occlusal guard. When I found out that it cost $700+, I expressed that since it is too expensive I will not get it. She started looking and speaking to me like she is very unimpressed and displeased with me. When I asked if there is any other procedure available for teeth-whitening besides the one she showed me, she replied that, "we only offer high quality procedure here. well, you can go for those cheap products that they have in the market but they are not effective ......" after which point I was so shocked to listen to what she said. I merely wanted to know if there were other options/ procedures than the one she mentioned. Throughout our interaction she made me feel like I was an irresponsible person who doesn't care about my teeth and she was being "nice" by pushing me to do teeth whitening, filling, and cleaning. I later found out that I never needed 2 cleanings in 2 weeks. However, that is not the worst yet. I went there because I thought the dental clinic was in-network in my dental plan, but not anymore. They kept the information from me when I asked if they accepted my dental plan. I ended up having to pay out of pocket for the services I had when I thought it was fully covered by my dental insurance. Before leaving, Chrissy even had the gut to give me their business cards and ask me to recommend their clinic to my friends and family. NO WAY!

I have been going to this practice for the past two years and every time that I go the service…read morekeeps getting better and better. It had been six years since I had gone to get a dental cleaning to start it off. So far I have received my every six month cleaning since then , professional whitening job, some cosmetic work on my front teeth where I had a gap. They also took me an on short notice and did a very thorough cleaning Just in time for my wedding. And I received many compliments about how white my teeth were, which I had never received in my life. And all the visits I have been very pleased with. The last time I went in they put ice packs on my eyes and paraffin wax On my hands with relaxing music while I got my teeth cleaned. Staff is always friendly and kind.for the first time in my life, I'm not afraid to go to the dentist and look forward to the cleaning every six months.

Just recently switched to this dental practice. I was very impressed with the efficiency and…read moreprofessionalism Dr. Grass demonstrated. His assistants were patient and nice too.

My daughter was in a scooter accident in Rome last year and fractured her jaw. Newmarket Dentistry…read morehas been helping her to recover her natural jawline with Invisiline, which I'm happy about. But the reason I'm writing today is this: I had a glitch with my HSA account and it wasn't processing my payments correctly, which impacted my paying Newmarket. I had the HSA issue resolved and didn't realize the monthly payments were still going on the Amex card I had given them in the interim. I just called the office, as I wanted to get a payment I had made earlier this week put on the HSA: 30% is 30%, right? After being told the standard line about not being able to change the payment method I asked for the office manager. I was very pleased to have the office manager, Naomi, come on and begin to work out solutions. She looked internally and thought she found a solution. And she was cordial and pleasant the entire time. In the end, her fix didn't work because of the 24 policy from their payment processing company. I didn't get want I wanted but I still came away feeling like I was heard. And I was there on the line so I know Naomi was making every effort possible on my behalf. And I'm 3,000 miles away so it matters to me that there is someone in this office who is looking after our care and interests. I'm very glad I called. And now I can't recommend the office staff, and more specifically Naomi, more whole heartedly.

Dr. Barbara Freed was wonderful. She took her time to give me the best care possible and discussed…read moreimproving my dental care practices. I really enjoyed my visit with her, she is witty and caring!

I have been going to this dentist for a few years in Greenfield with no issues. After its closing,…read moreI went to the Amherst office and everything changed. I just left my visit after specifying that I wanted only a cleaning. Both times, they refused to clean, stating that my gums need deep cleanings and additional work ($$$). My gums have always been fine until going to this office. These added services that aren't needed, but add to the bottom line! I was promised that I could get just a cleaning, drove 45 minutes only to be denied once again. Never will I recommend this dental practice!

I have been going to first advantage dental for years. Recently, I had an appointment for a deep…read morecleaning. Rebecca did a great job. She is thorough, careful, and efficient, and I was done in about an hour. All of the doctors and hygienist are super qualified, and I trust them with my oral health.

My first connection with this business was by phone to make an appointment. The woman scheduling…read morethe appointment was very knowledgeable about the procedure which was an extraction. She asked questions and gave me an idea of what it entailed. I quickly got an appointment. I filled in paperwork online so all was set. I was met by an associate who took me into the room, had a great sense of humor, showed me x-rays, and explained the problems and answered lots of questions, making me feel very confident and fearless. Dr Blount came in and asked me more questions, and said that the original conclusion of my primary dentist was correct and explained why. The procedure was quick and painless, except for the slight Novacaine jabs at the start. The associate kept me relaxed, and the surgeon worked quickly and thoroughly. There were no problems with the recovery and it was just as they said it would be. All of their explanations and professionalism took away any fear I had. I cannot recommend this business highly enough. An amazing experience and a great place for those fearful of dental work to go

Dr. Blount was awesome! I went to him because on most of the medical review sites he has great…read morereviews. He explained everything and the surgery went well with no problems.

Flits from one patient to another. Answers questions, but gives the impression that he doesn't want…read moreto be bothered. Overbooked, not because this place is so great, but they take the insurance most popular in this area.

Dr. Brookes left the practice in 2010. But it's still the best dental care around. Dr. Klepacki and…read morethis office are fabulous! Dr. Wilson has replaced Dr. Brookes. She is outstanding! YES!

Dr Wilson is the best dentist. She is kind, caring and highly skilled. I followed her from…read moreanother office to Dr Klepacki's and I am so glad I made that decision. Dr Klepacki is great as well. The hygienists there are fun, witty and gentle. I am extremely comfortable when I am there and I know that I am receiving the best care.