I've shopped at this particular Ace Hardware for 20+ years. Yes, they are pricey. It's…read moreimpossible to compete with the big box stores or shopping online. It's a beautiful store, always clean. And real humans there to help you. Remember when you get that TV stand or wall mount... or basketball backboard & stand... it's all made In Chiiiiinuh. The bolts and screws are crap, weak, poorly made. Take that bag of bolts to Ace and spend a few bucks more purchasing exact duplicates of the bolts, nuts & screws. The fasteners included with the product are always weak, cheap & you don't want your $3K television to fall. This is the beauty of this Ace Hardware. You can measure your fasteners' size & thread and get exactly what you need.

This place has exceptional customer service. Every time I go there they are always very helpful…read more They have helped with remote batteries, chain saw blade sharpening, propane and obscure screw sizes. They are so much better than the big chains

I stopped going here in the mid 2000s because of the Old management. I decided to come back and…read morethey're 10xs better. Top notch again!

When you need a great Tool because the job demands it, Go to Berland's they can hook you up with…read moreanything, I've been doing business with them for over 35 years. Service around.

Unbeatable deals and large selection of appliances and hardware with great employees who assist…read morecustomers with any questions or issues. Plenty of parking and not too difficult getting around in this big store at all.

You will receive no help whatsoever Kids in the paint…read moredepartment will not recognize you at the counter To busy on there phones Go to Home Depot if you need assistance with anything

I just called Ace to confirm that they repair snow blowers and I was told that they do not!!! They…read moreshouldn't say they do, when they don't!!! Glad I called, going there would have been a wasted trip.

Purchased a snow blower, when I brought it home noticed the funnel was cracked. Contacted the store…read moreimmediately spoke to one of the managers. He was great and said no problem they would swap it out and to continue to use it, plus the entire store knew it was broken, they shouldn't have sold it he said. When I contacted the store to follow a different manager said that was not the store policy and they would not exchange it even though that is what the previous manager promised he would do, not honor what was said! Additionally this manager was dismissive, and rude. I will never shop there again, terrible customer service. Find another hardware store and run far away from this one.. Their management is atrocious.

Let me preface this by addressing everyone looking to pay pennies on the dollar...I…read moreunderstand...gotta eat. This review was overdue. Nonetheless, the reason I save Ace coupons and drive around the corner instead of to a big box store, is on account of them catering to my response time issues. It's also why I can specifically shop here after work. Simply put, when I walk into this Ace and need something hardware specific (often put together for me) they get me done quickly!' That type of business is fading and being 45, I'd appreciate service levels like this persisting. Mgmt please give a shout to Max for helping tonight in good spirit.

I was driving through town using my phone to navigate when my battery gave up the ghost. They had…read morejust sold the last iPhone cable so the clerk GAVE ME HERS. Brand new. Seriously. She refused to take no for an answer and wouldn't take money for it either as it had already been purchased. I hope life is kind to that sweet girl because she deserves all the good things.

While sitting in my car in the parking lot I could hear one of the older white male workers talking…read moreto a customer about another disgruntled customer he had, who was a black woman, he proceeds to tell the customer how racist he wanted to be toward the black customer and they continued to have a conversation in the middle of the parking lot about how racist they both are. I know TS probably doesn't care about this kind of thing but hopefully someone reading this will and will decide not to shop there, as I have also decided they won't be getting my business any longer. So disgusting, you never know who's listening and you talk this way. I also recorded some of the conversation just for my notes.

Completely mishandled my online order. Every time I call, I am on hold for at least an hour. Had to…read morecall three times for this order. Had an issue with the order each call (which they don't bother to contact me, they just say the order is processing online). At the end of the call, they tell me everything is resolved and they will ship out by the end of the day. Well, its two weeks after initial placement of the order and I find the order was cancelled. Again, they did not bother to tell me it was cancelled. Had to call to find that out. Item was out of stock...something they could have told me at any point instead of having me wait two weeks. This has to be the worst vendor I have ever dealt with. Zero customer skills.

They have some parking spots that are dedicated to the rental vehicles, I parked in one because the…read moresigns that point this fact out are handmade and obviously was lost to the elements and I did not notice. As I returned to my vehicle an employee was near my vehicle and pointed this out to me in a rather rude way. I had my young daughter with me and her language was unacceptable. In 10 seconds I would have been driving away and nothing would have happened but she couldn't believe that I parked there. I'm not joking, she massively overreacted and now here I am posting a review that will reflect my experience. She could've chosen a different way, just like I'm choosing to spend my money at a competitor for now on.

I was returning some wallpaper that I had purchased online and the young lady behind the counter…read moreValinda was very patient and kind. The cash registers seemed to freeze up so she called another associate and after just a couple minutes, they were both working fine. I received my refund. And everything was good. Thank you Valinda for making my experience so pleasurable