I received an entirely new system from Arce(RC). Here's my objective analysis as best I can make…read moreit. Salesman: Good guy, answered all my questions, worked hard for my business, continued to answer my questions, post install. Installation team: Very kind, respectable, friendly, efficient, and everything went smoothly. Financing: This is where I'm frustrated. Was we were finalizing details of the new system we got to payment and financing. I intended to pay half cash and finance the rest. I searched and learned that Trane (the brand I chose) had a promotion for 60 months 0% interest. This is a great deal. I asked about that deal and the Salesman, Shayne, talked to his boss. He came back and said they weren't partnered with Trane in that certain way so they couldn't offer that deal. Understandable. I accepted that. I was offered and accepted 15yrs @ 9.99%. I intend to pay this off much quicker. Almost 2 weeks later, I get a flyer in the mail from Arce(RC) offering those same exact terms, but through a different bank/partner. I felt cheated. I estimate I could've saved between $800 - $2500 on the life of this loan. That's REAL money. Shane went to his boss and his boss knew full well this promotion was going to drop soon, but couldn't offer me these same terms. I have OUTSTANDING credit. Do promos come and go? Yeah. But I don't buy that I couldn't have been offered this deal because of a date technicality. Again, objectively everything else in this process was great. But this made me feel more like a number and less like a valued customer. I would still recommend them for their workmanship, but be very cautious. Push for the strongest deal possible. Don't let them convince you they can't make a deal. They're lying.

I made an appointment for yesterday with concerns of my A/C…read more- my appointment time was 4-6pm which at 6:15pm turned into 4-8pm time window. At 8:45pm I rescheduled for today- my appointment today was 10am-2pm. Again no repair tech at my home- at 2pm they tell me atleast another hour until someone MAY BE HERE. So I've wasted almost 9 hrs in 2 days for a repair man I still have not seen. Definitely DO NOT RECOMMEND ARCE HEATING & AIR !! Only gave them one star because I had no choice when leaving a review. Save yourself the trouble & find a dependable company for Heating & A/C !!

Great customer service and the tech that came out was great the staff was excellent and the whole…read moreprocess was a great experience

They showed up quickly and as scheduled. Knowledgeable, friendly and didn't try to upsell. Was a…read morewelcome change. The price was fair as well. Highly recommend.

Nick B. Was Fabulous!! What a Great Guy (just like Scott - real great!)…read more I am very happy today to have Nick in my house working on the AC!! Very Polite!! Great Temperament!! Quick Worker!! I can tell he's smart too. Excellent Young Guy with a tremendous future ahead for him. You're lucky to have him & Scott on your team. I will always use you guys as long as CHOICE WARRANTY Keeps you!! Thanks for sending Nick to our house. Dennis & Kristy Rusch.

Had the most amazing experience with Formula Air HVAC. Tiago was our HVAC tech and when I say this…read moreman came through, he really did. He quickly located a motor and fan blades for the AC and was on site to make the repair within 1 day. One day. He was a professional and so kind. His aim was to please the customer and boy did he. I'm so happy my tenants now have a home that is cool, the AC is working and everyone is happy. 5 stars to Formula Air. I will use Formula Air for any future HVAC needs on my primary residence and all of my rental properties. So happy.

Top-notch customer service. Alex is very knowledgeable and responsive. Would recommend Monster for…read moreyou HVAC needs.

I had an awesome experience with the service of my HVAC. The technician, Alex, was professional and…read moreknowledgeable. They are experts in their field and I highly recommend utilizing their services for all your heating and cooling needs.

My AC stopped working early Saturday morning. I use to use All American out of Kings Mountain, but…read morethe owner retired and recommended using CTL. CTL answered my call at 7:45am and was at my house by 10:30am! They fixed my AC in less than 10 minutes. I am so grateful they came out on a Saturday and were so fast! I will forever use CTL Heating & Air.

Collin told me it was normal for the A/C to not keep up, trying to save me money. When he came out…read morehe quickly realized the coils needed cleaning. Did a very good job at a fair price.

We had Jerrid arrive on time and ready to listen to a problem that popped up hours after our…read moreappointment was scheduled for our plumbing inspection. After crawling under our home he returned with options and an explanation of pros & cons of each. I could not have asked for a better person to handle our issue. Friendly, trustworthy & Professional. If any of you have felt ripped by a Plummer, call Travis Crawford and ask for Jarrid. An awesome young man!

Trey and his teammate were outstanding today. They were patient, explained thoroughly, provided…read morepictures and a variety of options. Excellent communication and professionalism. It's important to understand solutions that have complex layers and that is why we continue to trust Travis Crawford and this team for our needs.

I was trying to have a dishwasher installed and on the day of installation, I was told it was a no…read morego because the piping underneath the sink was (his words) "illegal as hell". Years before we had our disposal removed after we got new countertops for the kitchen. Apparently, the plumber then made shortcuts unbeknownst to us. In order to have our new dishwasher installed, we had to fix the mess underneath the sink and get it up to code. All Hours were unbelievably amazing! They were able to come out the next day. They were on time, professional, and very knowledgeable. Best of all, reasonably priced! Morris Jenkins quote was ridiculously expensive! I will definitely recommend All Hours to anyone in need of a great plumber. I made sure I keep their number for future projects or repairs.

Excellent service, fairly priced, called last minute and was promptly at our house a 8:00am as…read moreexpected. The gentleman is very courteous and incredibly efficient. Would recommend highly.

Did thorough research and landed on this Company. I was pleased with their service options, cost…read moreand availability. Matt came out within the window originally provided, he was extremely professional, very patient with my questions, offered a variety of proactive suggestions for my HVAC. He inspected the unit outside, took pictures to show me what he observed (I had a Duke surge protector) and cleaned the coils. Did a thorough inspection of the unit inside. I was impressed enough that I signed up for the annual maintenance plan! It includes summer and winter maintenance and 10% discounts on labor/parts if needed. In my opinion, the annual maintenance was well within my expectations. I am a brand new owner of the condo and it meant a lot that he took the time to walk me through everything. I would highly recommend this company and definitely Matt hands-down! You can tell they're invested in building and maintaining relationships and that means a lot these days. Oh! And I am really interested in the UV system that seems to be a better option for my type of HVAC set up. If I can swing it, I will definitely be contacting them for the install. Again, Matt really knows his business and the best solution for my set up.

​I don't normally leave reviews, but the incredible customer service I received compelled me to…read moreshare my experience. After calling around all day trying to find an HVAC specialist, Megan was the only person who actually seemed to care that I was stuck without A/C on one of the hottest days of the year. While other companies minimized my situation, Total Heating and Air made me feel heard. When my technician, Sebastian, arrived, I knew I was in good hands. He took the time to listen to my concerns, and it's clear he is highly knowledgeable and truly cares about his work. He had my air up and running within 30 minutes! Overall, I had a fantastic experience with Total Heating and Air.