I had an awesome experience with both Blake and David last week! They are both amazing and professional representations of this company!! In retrospect I realized that I have a history with this vendor as my company uses them for a multitude of things across multiple locations. Not every vendor makes it onto my radar, and the ones who do aren't for the most flattering reasons, but all my memories of utilizing Rolland at four different locations have been positive. The one that makes the most impact is probably when my old office was moving physical locations about five years ago. They installed my safe at the new location and I have mad respect for their patience with me. I had been working 7 days a week for 3 weeks in a row and was surrounded by other vendors so my ADD was on the fritz that day as we were down to the wire. They were one of two vendors that had it together and made sure to communicate seamlessly with me. There were also two occasions at two different offices where I needed to re-key the building due to missing keys. In both instances they responded timely and got the work done so fast it didn't distract from my busy day. This latest situation was a bit different as we needed to rekey the restrooms. My current office is an absolute disaster that wasn't maintained, which is mind boggling since the building is only about ten years old or so. I've been there a few months and I find something weird every week. I spoke to a lovely woman on the phone and realized I don't know a damn thing about restroom locks and what to call them. Not only did she follow my ridiculous description, she admitted she didn't have the knowledge of the name and referred to two other people there that were experts. She transferred me to Blake who was patient, an excellent communicator and took my situation seriously with the appropriate amount of urgency and follow up. In dealing with him I found out the specific lock I was looking for was called an entry lever. David then arrived, a day earlier than I initially expected and saw how busy I was. He took only a minute of my time having a very pleasant conversation and showing me the equipment he would be using. Seeing that I was swamped he showed himself to the restrooms and did the work very quickly. Then he waited for me to have some availability and showed me the different modes of the locks and actually taught me a few things about the types of businesses that need to utilize different locks. I was thrilled enough with that, but David also took it upon himself to fix a minor issue with both restroom doors. I had noticed that neither door closed all the way on its own, you had to actually pull it. This was the only office I had ever had this happen in but as I stated, the office is such a marvel of stupid little problems that wasn't even on my list of top 20 things to eventually fix. David explained it was a slight adjustment to the latch that was easy for him since he was already working on that part of the door (but was not part of the initial work order so he definitely went above and beyond) and such a little thing really made my day! My company uses them for a reason and I totally support that! I not only recommend Rolland for your commercial needs as a reliable vendor, but I would not hesitate to call them first if I had a personal need involving locks or a safe. Completely satisfied customer here! ** I do want to add that I saw the 3 negative reviews about being local locksmiths hired by the company. I cannot discount this as being true or false, I have dealt with many vendors over the years who end up sending a smaller business so I know that's not an uncommon practice. However, since my company signs visitors into a security log, I know from first hand experience that all the visits I mentioned were directly from Rolland employees in a Rolland embroidered shirt. My review is off my own experience with direct employees of this business in four different cities, though none were rural and that may or may not be the situation in the other reviews. read more

This company only cares about it's bottom line. Who opens up a manufacturing plant in another country and stops paying the people who do the back breaking work of installing their crap products (?) The answer, Rolland Safe. Don't support the madness read more

Rolland is an absolute joke. They hire small business like my company to go do work for them and don't honor there comitment to pay. They hang us out with empty promises and even give fake check numbers that they say they already sent out witch never show up. If you are a company needing a safe or safe work look for a local company near you. They are going to be the ones who come to your rescue any way. Rolland will just charge more to our invoices keep the money and put us out of business. Then when you need us in the future we wont be around. if your a locksmith company don't work for them because you will loose half what they owe you when you send it to collections. read more

We are a vendor hired by Rolland to provide service to Rolland's customer. The only problem is we can't get paid. We submitted our invoice 5/31, and since I started leaving messages 7 days ago, I can't get A/P to return my call. :-[ read more

I am also a service vendor for Rolland Safe and Lock, you should know that if you receive great service from us technicians it is entirely my doing as an independent local locksmith hired by Rolland to provide the services to you. They instruct vendors not to identify themselves as being anything other than Rolland representatives when doing service and warranty work. The Rolland Safe Company itself does not provide any onsite service to its customers, and has one of the worst reputations in the industry for non-payment to its service providers. I have invoices outstanding for several months, and even the company's a/p personnel are too embarrassed to answer their phones or reply to emails. Use local businesses for your security needs, but if you insist on buying products from Rolland find out who the local tech actually works for and post a positive review for them.. since they will probably end up having done the job for nothing. Rolland stinks from the top down. read more