Arnold Chevy was an amazing car shopping experience from start to finish! Ive had my honda civic…read morefor 18years, so I was apprehensive changing dealers and car makes. But unlike every other dealer ive looked into Arnold Chevy was NOT pushy or "salesy" at all! They helped us immediately and made the process go so smoothly and thoroughly! I worked with Peter Tarantino and he was such a Joy to work with! Let me test drive 2 cars, and gave me the best option within my budget without negotiating or pushing for money! The financial department was equally as thorough and clear with everything! I couldnt be happier with my Chevy Trax and would recommend Arnold Chevy to anyone needing an affordable and strong car!

Very disappointed! Do not trust these guys to do what you pay them to do. Brought my Silverado in…read morefor their advertised oil change and tire rotation special. When they finished, I paid and went outside to drive my truck away and noticed that they did not rotate tires. Went back inside to tell the service writer. He went to get technician. He came back with the technician and told me that he "didn't do the rotation because the better tires were on the rear" of the 15,704 mile truck. A nonsense excuse! That's all the more reason to rotate the tires! It is just plain lazy and dishonest! None of this was discussed with me until I came back in to complain. This is the second Chevy Dealer on Long Island that I had this exact problem with on two separate vehicles in less than a year. After having the problem before, I discreetly mark my wheels before bringing my vehicles in for service. That's good practice to make sure the dealer service department is doing what they are charging you for. I highly recommend that anyone bringing their vehicle in for this service do the same.

Had a very easy time selling my Kia Telluride with Brian. Would happily bring a car to sell there…read moreagain!

Thieves. Brian comes off as a good guy until you take the car and problems show up. He ran us…read morearound until we had to go to our mechanic for the repairs then he would not pay for repairs. Save your self some trouble and go somewhere else.

First off I did not end up buying a car but I will explain. I reached out via email on a low…read moremileage 2012 Nissan Versa I was interested in and Steve promptly called me to discuss. I was looking to a long distance deal since the car was in NY and I live in MA and was not able to get down quickly in person. He quickly addressed my request to see the undercarriage since I could not inspect in person and sent me a video. I did research on reviews of Sweetheart and most all were positive and they have a spotless BBB record so I was confident to buy from them. He was helping to set up transport but as we were in the process of working through a deal someone local came into purchase the car. Steve actually called me to give me first crack at buying since I inquired first which I thought was outstanding where I think most dealer just want to make the sale and get it done and get their money where mine was a bit complicate with coordination of shipping. I said OK to go ahead and make the sale but if things fell through to consider me as a backup. Overall I thought this was a great experience and believe this is a trustworthy dealership and a good place to buy a used vehicle from and wish there were more used car dealers out there like Sweetheart!

Disrespectful the whole buying process. Sold me a car that blew up 2000 miles later. Super…read moreunprofessional will never buy a car from here again. Makes too many promises to get you to buy but doesn't follow through with it. Once you pay and key in hands it's "you bought the car as is"

Great dealership Friendly, knowledgeable and honest staff…read moreSales and service department both are top notch

I am the father to my son you not only ripped off on the 2004 Jeep Grand Cherokee, but sold him an…read moreUNSAFE vehicle that could've gotten him injured or worse. Here is the correct timeline... Thursday 9/21/23 my son who bought that trash called me in a panic over the multitude of issues he had. I called your place and spoke with Brian who sold it to him. Brian said in his words, "Well buddy, he has a 90 day warranty on it, so don't worry, have him get it here and we will take care of it." After explaining to Brian the issue was more than windows not functioning, he did say it was still under warranty and you would "take care of it". So, same day my son drops it off to you. I called to clarify with Brian what your shop will do. When I called, I got someone who wasn't Brian, but when I asked for Brian, I was immediately sent to a general voicemail box. I waited to call back a couple hours later....same crap. My phone number was obviously flagged so Brian wouldn't have to speak with me. My mistake was that I mentioned to Brian I lived out of state and unfortunately couldn't be there to assist my son (who you took a jab at in your response to my other son about him not being able to "express his concerns on his own") is mentally ill and has bipolar disorder. Besides that, he knows NOTHING about vehicles, nor did my ex wife who was with him. So in theory, you took advantage of that unbeknownst to Brian that my son is mentally ill. His brother came with him to defend him because your slimy sales tactics surely would've intimidated him. Saturday 9/23/23, they call and notify him "everything is fixed" and is in good working condition, come pick up when you're able to. Within an hour of him picking it up, he got stranded in a parking lot near his home (not on a beach off-roading as you falsely claimed) and I had called a tow truck place to have it towed to his house. Sunday 9/24/23, I contact my mechanic who is the grand master of Jeeps, thankfully. He said to get it to his home in Farmingville, in which we had it towed there. Monday 9/25/23, my mechanic takes a good look at it whilst up on his lift. He said in his words, "I really am sorry your son was taken advantage of like this. I have heard of other similar stories about JTL and the nightmares others have had." He takes a few pics (which I will be sharing on this review) and said to me, "The entire under carriage is swiss cheese. I will need to replace both rocker arms which both were cracked, tie rods, CV joints, all 4 shocks are blown out, brake lines are shot, wheel bearings decimated, and that was only within the first half hour of him inspecting it. There is much more John, but I really don't want to bore you with the mechanical details, only to say this first repair with parts just costed me $1806 out of pocket, and that is a major deal only because I am friends with this mechanic. This work will HOPEFULLY make this Jeep somewhat safe and roadworthy, but not 100% guarantee he said. The ball joints will be next on the list to be replaced, but it's not an easy job he said because there is quite a bit to remove to get to them. What a line of BS you said about it being "covered in mud so he must have taken it of road" Yeah ok buddy whatever other lie you have to advertise in your snake oil salesman reply to the public you gotta say. Do you know their driveway is dirt as it is shared driveway with a landscaping company who also uses it to enter the street? Nah, you wouldn't know nor would you care, but you have no problem making another false statement saying he took it off road. You honestly think if he took it say on the beach to "off road" that it would've even made it 8 feet without the entire under carriage being left behind and the axels/wheels falling off!?!? You know who and what you are John. God will judge you by this and all the other times you have screwed people over. Sorry you feel the need to rip vulnerable people off. What a great reflection of a "family business" you represent. Wish I had $$ for a good attorney, but it's going to repairs now.

I recently purchased a 2017 Toyota Tundra from Auto Connection and I couldn't be happier with the…read moreentire experience. Despite being located out of state, the team at Auto Connection communicated effectively and transparently about the condition and price of the vehicle. They handled all the paperwork seamlessly and kept me informed of any additional information they needed, which made the purchasing process incredibly easy. I highly recommend Auto Connection for their professionalism and excellent customer service.

I found a car on CarGurus listed by Auto Connection in Bay Shore. Franklin responded right away and…read morescheduled an appointment for the next day. As a new driver buying my first car, I didn't expect to fall in love with the first one I saw--but I did! Franklin was incredibly helpful throughout the process. He worked with me on the price and took care of a few things the car needed before I took it home. After the purchase, I experienced a small issue with the car, but when I called, the team addressed it right away and made things right. Overall, I highly recommend Auto Connection--especially Franklin. He made my first car-buying experience smooth and stress-free!

They boast that there are no hidden fees, yet each vehicle is advertised as "Down payment of $2500…read moreor equivalent trade included in advertised prices"... what is that if not a scam ??!!

Great car dealer! Will buy from again. I purchased a 2014 jeep grand Cherokee for my son and all…read morehas been good!

Seriously the best car-buying experience I've ever had! Sam was kind and quick to respond to any…read morequestions. There were no pushy sales tactics, and we were able to look around leisurely without anyone hovering. The prices were great, and the inventory was high quality. The sales transaction was incredibly easy, and Sam made sure everything was perfect before we took the car home. It's been six months, and the car is running great! I live in Pennsylvania and fully plan to come back here to get a car for my teen. I've always hated car shopping because of the games salespeople play, but this experience was so different. I don't mind driving far to find my next car here. Highly recommend!

Sold me a Subaru and 5 months later it has a cracked cylinder also never disclosed that the car…read morehad been in an accident...won't return my calls...getting a lawyer and reporting to Better Business Bureau

RUN. Visited April 21st actually wanted to purchase auto, salesman Mike I believe took all info…read morephone numbers my wife and I, took photocopy on my NYS drivers license and told us they were waiting on a title for car and couldn't take down payment until title arrived expected friday April 25 and would call to schedule test drive, Fri received no call,, ,Saturday I called and mgr said Car Was Sold What!!!! as I said RUN,

What a great experience, highly recommend. Low pressure, easy to work with, found exactly what we…read morewanted.