This is a nice Hilton in Times Square! We have stayed here a couple of times and enjoy the location right in the center of everything. There are metro stations close for the bus and subway, Central Park is an easy walk away, as are most of the Broadway theaters. It is New York City, and there was some construction around and lots of noise, that sometimes woke us up in the middle of the night. However, that's pretty common in the city. I can't hold it against the hotel. The gift store on the ground floor was very expensive, I would probably say price gouging. Stay out of there if you can. read more

Romer Times Square - Nice room. "NYC small" but clean and nice. - Hotels Near Me - New York, New York

I like most Hilton hotels and this one is no different. It's in very good locations as far as Times Square. Not quite on it but very close. There are plenty of stores, Broadway theatres, subway stations etc here. The staff here is friendly and there's a store in the lobby as well as a bar and there's breakfast available too. The rooms are nice and clean and spacious for Manhattan Z Definitely would stay here again. read more

See all

I am very pleased this place is very centrally located close from Times square but most reasonably prized despite having 2 queen beds and very comfortable. Check-in was easy, one of the receptionists' accent was so thick I couldn't understand, which was a bit troubling as check-in is when you need connection the most. Room was clean, had enough towels and necessities. Noise was not a problem here because we had a room farthest from elevator. Water was shut off on the day we came here from 12 am-4 am. It didn't bother me, but surprised about lack of water, but i was gonna be asleep so it was fine for me. Decent restaurant right next door. read more

Romer Times Square - Hilton garden inn near Times Square - nice and clean - Hotels Near Me - New York, New York

I stayed here during a trip to New York for 2 days and it was good. The room itself is clean, good view from the windows, and other amenities such as a gym. Close to Times Square by walk and close to okay restaurants, but you need to venture out more for better restaurants. Very basic, simple hotel and since I spent most of the day out, it was fine for me. I would stay here again. Overall, this place is good. read more

Romer Times Square - Hilton garden inn NYC - Hotels Near Me - New York, New York

I'm changing this review because of how horrible their customer service has been since I've left the hotel. Due to their restaurant being closed, they were automatically giving Diamond members the 750 bonus points instead. The points did not appear for several days after I left and after countless calls to their front desk manager I got absolutely nowhere. Each time I called, Mariana said she would get it done and go from there and it's been close to 3 weeks since I left. On my last call today she said she'd get it done in 10 minutes because she had to deal with another guest instead that took priority over me. Uh, okay, so not only was that incredibly rude to say on the phone but why did you answer the phone if you couldn't complete my request? Especially when she said sorry this issue is not a priority compared to this emergency and then put me on hold because she'd get in more trouble if she hung up on me... I have zero faith that this hotel will add the 750 points and with every person I've had to work with they've all given the same rude attitude. Just because they're merely an HGI hotel doesn't mean they don't have an expectation of providing ANY level of good customer service. If you're looking for below average rooms with absolutely horrible customer service, then book here. If you expect to be treated with any human decency and respect, you'd best take your money elsewhere because Mariana and her team surely won't give you that. read more

Romer Times Square - Hotels Near Me - New York, New York

This property is conveniently located between 5th avenue and time square. It's walking distance to everything and a 10 minute walk to Grand Central station. The rooms are small, but enough. The AC is super cold which was great!! The staff wasn't very welcoming. There is a restaurant onsite which is also convenient. Overall it's a good hotel for the price compared to the others around and like I said, you can't beat its location. read more

Romer Times Square - Lobby - Hotels Near Me - New York, New York

"Could have been better" would summarize my three night stay and so this review is a little longer than usual to explain the two star rating. Arrived Thursday evening after checking in online and picking my room through the Hilton app. This is the big tip you need to know because my friend who checked in a few hours ahead of me at the desk and who is also a Diamond in the Hilton program, was assigned a room on the 6th floor. Because I used the app, I got 12th floor (and could have chosen 14th but the only available room was in front of the elevator and I avoid that for noise). The young man who checked me in (I could have bypassed the counter but I like having a key card) was very pleasant and friendly. I enjoyed my interaction at the desk. The room was adequate. The surfaces were clean and the bed was comfortable. The wifi worked well and the windows opened enough that I could get some fresh air and a little sound of Manhattan. When the windows were closed and with the curtains closed, it was quiet and dark. Housekeeping is not cleaning rooms during stays right now because of COVID and that's perfectly okay for me. Here's what knocked them down to two stars. - Security is a thing for me. The door lock was loose and one of the screws was missing. I'm glad that I brought my external lock as I would otherwise have switched rooms. - The noise through the connecting door was annoying. I had no hallway noise and no street noise but hearing people talking in the next room or hearing the dude clearing his throat through the bathroom vent reminded me that I am not in a fine hotel. And dude, get those lungs looked at! That can't be healthy! - Just before I turned off the lights, I noticed the black mess on the grill of the air conditioning vent. Am I breathing this in? - Still no breakfast and no credit. The Hampton two blocks over is serving so why can't you? - The carpet did not feel clean. Thankfully, I had slippers so my bare feet never stepped on it. But ick! The price was decent at $145 a night. The location is great only two blocks from Times Square and two blocks from the 50th Street C/E station. But for my next trip to New York, I would pick another hotel. Note: I am a Hilton Diamond and I have 16 nights so far in 2021 across 7 HGIs or Hamptons and over 160 Yelps of Hilton properties in a dozen countries: https://www.yelp.com/collection/eAMN-dsXYE_JjkcSLkQUoA. So to summarize the bad things, bad door lock, dirty AC vent, noise from neighbors, no breakfast, squishy carpet. The good stuff, great location, good bed, good wifi, decent price. [Review 15649 overall - 246 in New York - 1153 of 2021.] read more

See all

The *only* reason this place gets 2 stars is because the room is clean and not a closet... but wow. I decided to stay in the city 2 days instead of 1, so I tried to extend my reservation by phone. At about 3am (I understand it's 3am, but hotels are 24 hours, act like it) I was put on hold for literally 30 mins before I gave up. Wake up this morning, try again to extend my reservation, they sent me to 3 different people, and then tell me I need to go through Hotels Tonight that I booked with to extend. Ok that's fine, but why did it take 3 transfers to tell me that? I am literally trying to give this hotel money and they just lost a whole booking because of their horrible customer service. I forgot a toothbrush so I called the front desk to bring one up. No knock on the door. Nothing to indicate they left it it just got put on the door handle. I feel like I've been made out to be some low life customer when in reality, I would've gladly continued my stay and never once did I have a face to face issue with anyone, they just downright have horrible customer service. If I can avoid this hotel in the future, I will. I'm staying across the street at the Gallivant tonight instead. read more

Romer Times Square - View from the room - Hotels Near Me - New York, New York

2nd hotel during our 1 week stay, we like to experience different parts of town. This hotel is older but more centrally located. The mattress was soft, pillows soft & comfy. The fabric chaise lounge chair was a nice touch. Room was more spacious than we expected for such a central location. Our king room (1030) directly faced 8th Av so it can be noisy, not to mention there is a fire station next door. The windows alone were insufficient to keep out the noise during the day, at night we usually slept ok unless the fire engines spring to action. We choose a room near the end of the hallway to minimize other noise. Furnitures were a bit worn, the sliding cabinet door beneath the TV was already broken at check in. We notified the operator in case we were charged, they offered to send "engineers" for repair but we declined. Other amenities included Keurig, microwave, fridge, even an old fashion safety box that uses actual key instead of combination, just don't lose that key! Bathroom was adequate: vinyl countertop and bathtub, cheap body wash/shampoo. They gave us vouchers at check in, we used it to claim 2 bottles of water daily at the lobby gift shop. Elevators were cramped & SD was non-existing, at one point I counted 8 peeps packed into the tiny space. Some of the maintenance/construction crew flaunted openly without masks in the hallway & in elevators. There were usually 1-2 staff at the entrance to prevent trespassers, you will encounter homeless/alcoholics wondering or lying on the street, but not nearly as bad as SF. Overall the hotel was adequate, we used its central location to explore food scenes jn the Hell's Kitchen area. The staff were very professional & courteous, none of the deficiencies were of human in nature. read more

See all

I had the most lovely stay at the Hilton Garden Inn on Times Square. Staff was very friendly and helpful. Checkin and out were efficient and they got me in early. My room was clean and very spacious as was the bathroom. Will definitely return. read more

See all

On a business trip and was booked for this low-budget and but arill reputable hotel. The room was passable but the bathroom had an old moist mildew smell that was awful. I could've ignored all that, but the customer service was non-existent. Not only did check in take 30 minutes due to their ineptitude, but they "accidentally" put our check out a day too early. We had proof of our payment for 4 days, but after 3 days they said "oh our bad, but we are sold out, so you gotta go, even though you booked this room for 4 days". All of this as we were leaving the hotel to go present at a conference. Do yourself a favor, and book the Hilton Midtown on Avenue of the Americaa. read more

Romer Times Square - Front desk in lobby - Hotels Near Me - New York, New York

Stayed here for a few nights over the holidays and it was a great experience! Booked indirect for a Deluxe room and the room was facing 8th Ave. (The alternate seems to be facing the wall...) Check-in was quick, with a small $200 deposit for incidentals. The room was ~300+ sq ft which was huge for NYC standards. Despite facing 8th Ave and merely on the 6th floor, the room did have sufficient soundproofing! The mattress and sheets were comfortable. The TV was new with plenty of channels. The shower had quick hot water with excellent water pressure. WiFi was free and the room featured a mini fridge and mini microwave! There is also a keyed in-room safe for valuables too! There is a convenience store in the lobby along with food...or there is a grocery store across the street! read more

See all

Stayed here for 2 nights while on a business trip. Overall, I enjoyed my stay and would consider staying here again. It wasn't perfect, but the pros far outweighed the cons. Pros: Excellent location - 5-10 minute walk from Times Square. 10 minute walk from Rockefeller Square. Plenty of restaurants, bars, sights to see around the area. You don't stay at this hotel for luxury, you stay here due to the location. Friendly Service - check-in was efficient. They have security checking room keys at the entrance. The security guards did a good job and made sure the inside and perimeter of the hotel was safe at all times. TV - had about 5-6 movie channels. There's a store inside that sells some snacks, drinks, and souvenirs. Wasn't terribly expensive but it's convenient that it's inside the hotel. There's a Rite and CVS a block away. Cons: Older hotel. The bathroom sink was renovated but everything else in the room felt a bit outdated. However, the bed was comfortable enough to get a decent sleep. Noise - due to the proximity to Times Square, it is rather noisy outside. The room came with earbuds so that was a really nice touch. Showerhead was old and the drain clogged easily. No complimentary breakfast but there is a café inside selling some breakfast goods and coffee. The only form of payment they accept is charge back to the room (no cash or card). Tips: For snacks and drinks, go to CVS or Rite Aid which are a block away. For coffee, there's a good place right around the corner called Masseria Café&Bakery. For Uber/Lyft, pin the hotel name and the drivers will pick up right up in front on 8th St. read more

See all

Good location and higher floor provided good sound proofing from the city. Best way to describe this place is a middle of the line hotel. Pros: Room was spacious for NYC Location - near subway stop and Times Square Secure building Cons: Black mold on the ceiling Check out was a nightmare No regular coffee in the room and housekeeping didn't have any more when requested read more

This hotel is a glorified motel. I'm disgusted with the room I was given. For $599, it looks like a motel. The bathroom was dirty, there was a plastic bag over the smoke alarm so clearly people were smoking before we got there, and the front desk staff is rude. There is barely any light in the room, our view is of a construction site, there is nothing good to say about our experience. Also the toiletries in the bathroom are as bad as what you'd get in prison. The tiniest piece of soap I've ever seen. Stay away! read more

See all

This is a nice hotel . Very comfortable room . Staff friendly. Within walking distance of every thing.

I am typically generous when it comes to my Yelp ratings and reviews so when I give a low rating I have strong reasons. On a recent trip to NYC my family stayed at this Hilton Garden Inn. They were doing construction on the hotel and there is scaffolding in front of the hotel. From the outside you barely notice that the hotel is there. The view from our window was obstructed and almost felt like you were in jail. Unlike a lot of Hilton properties they don't have the digital key where you can unlock the door with your phone. There was an event going on at a club across the street and there was a lot of noise going into the night. I grew up in NYC so I am used to a certain amount of noise but this was more than the family and I could handle. Our room had a moldy wet smell. We called the front desk about it when we arrived and then went out for a few hours. When we returned there was no indication that anything was done. When I called again I was told that the manager was coming up. The manager did not come but a very nice lady did come from housekeeping (I think). She noticed the smell and then wanted to spray "something" in the room. I am note sure if it was Febreze or something else. I stopped her and basically shared that I wanted a new room. After being told that that was not an option since the hotel was sold out, my wife and I went online and booked a new hotel for the remainder of our stay. The room itself was fine, minus the smell and scaffolding. There were two people at the front desk that I was complaining to who were very nice but I just got the feeling that there was nothing that they could do or was willing to do. When I told the front desk the next day that we would be checking out early I got a very unconcerned "whatever" response (there were new people at the front desk the next day). So based on this experience I would not recommend this hotel. read more

See all

We stayed here one weeknight to enjoy a Broadway show. The hotel gets an A+ for location as the theaters are all a few blocks away; so is the center of Times Square and the bus depot. There is a parking garage immediately next door. However, this hotel is quite outdated with dinged up furniture and old carpets. There wasn't coffee available in the lobby like other Hilton properties. The sheets and towels were scratchy, but I did have a restful sleep. Very few channels on the TV. All in all, this hotel was fine for just one night due to the stellar location, but I won't stay here again as the offerings are not worth the price tag. read more

When I checked into my room, there was a sticker seal on the door assuring me that it had been cleaned to Covid-preventing standards communicated in their policy. When I went in the room, one of the bedspreads had a sticky spot and hardened wax dripping down the side, on to the carpet. So gross. I called the front desk and they gave me another room. When I was 19, I worked at a hotel. The manager told me to fix issues but never offer any discount, refund or upgrade unless the person makes a huge fuss. I refuse to throw a tantrum and certainly don't blame the front desk staff for the quality of the room. But there is a literal deadly virus right now and the cleanliness of the room should be the highest priority. It was clear the room hadn't been cleaned and I had to switch rooms after a full day of travel and a nearly midnight check-in. Good customer service would be to offer a discount, refund, or upgrade as an apology for a disgusting inconvenience and quite frankly, a health risk. Very disappointed that the Hilton can't be trusted to clean their rooms and additionally disappointed that they don't offer compensation for the health risk. (Still gave 3 stars because the staff were very friendly and I imagine Covid had created a lot of stress for their job.) read more

Romer Times Square - Wax on the bedspread and floor. - Hotels Near Me - New York, New York

This hotel is under construction. The lobby is beautiful. However the rooms are old and need to be updated. There is no digital key to the rooms. The hotel is in the heart of Times Square but not worth the money. It's in a good location. read more

Romer Times Square - Painting in the lobby - Hotels Near Me - New York, New York

See all

Basic no-frills hotel for the price of something memorable. No restaurant or fitness center. For over $400 per night I expected a little more. The pillows are bizarre little lumps of regret. There are vending machines for water and soft drinks on every other floor but the ones that aren't out of order only accept cash, like in the 1900s. Scaffolding and construction fabric block the view--and a notice in the room recommends keeping the curtains closed--but they don't offer a penny discount for the disappointment. Want a late checkout? If you plead you can get half an hour but additional time is $25 per hour. It feels like they don't like you and they don't want you to come back. read more

Romer Times Square - View of scaffolding from window. - Hotels Near Me - New York, New York

This hotel is in a good location, but the rooms are old, loud, and shabby. At all hours of the day, you can clearly hear the screeching of the elevator, the creaking of the pipes and every argument and car horn from the streets. The room itself was like a cheap motel room with worn down and missing furniture. One of the lamps in my room was missing and the clock did not work. To make matters worse, the pillow, sheets and blankets were extremely old and scratchy, with a mosaic of tears and stains. The customer service was not any better than the rooms. When I checked in, I asked for a quiet room,but the front desk worker put us right next to the elevator. When I asked to be moved due to the noise, I was informed that all of the rooms were sold out, so I was pretty much stuck listening to that elevator screeching my entire stay. read more

Hilton properties in the city are like the problem children from a good family in a good school. So much potential, all the access to resources in the world, and yet here we are in the principal's office again. The Hilton Garen "Times Square" is no exception So, when your buddy invites you to the annual open bar and after-party event his crazy job throws every year, you go. More than that, you plan ahead, and that typically means one thing; get a place close enough by that you can make it back after all is said and done*. As an Amex platinum cardholder, this means a Marriot or Hilton property, as status is loaded by default, and because who doesn't like status? Also, as a cheap ass who doesn't want to shell out for a nice place for a drunken night of sleep, it means the absolute cheapest option of the two aforementioned chains I can find. Let me get something out of the way up front - Marriot properties in NYC are vastly VASTLY superior to Hilton ones. Neither are great on the lower end, but there is just something so grody about Hilton bathrooms, and spoiler, they don't get much better as you climb the ranks of their property lineups. This place, unfortunately for me, was at the rock bottom of their offering(insert spooky foreshadowing music here), and it was ....well rock bottom levels of bad: *Poor check-in experience (your staff seem to come in two flavors - apathetic and angry. Is this because you treat them as poorly as you treat your paying customers? what does that say about your corporate culture?) *Confusing parking system (I prepaid for a car which saved us a few bucks, they tried to charge me - they did figure it out eventually) *"Upgrade" to a view of the street - I really hope the guys in the dance studio enjoyed the view into my room as much as we enjoyed the view into their studio. That #elitestatus though, right? *Not enough towels - one towel guys? come on. *Tub was gross, but to be fair to this particular property, all Hilton bathtubs are gross *Clock that blinked all night *Bed was meh *TV didn't work *Furniture was outdated *Walls were thin enough that I could hear the douche neighbors being.... well douches. *The biggest issue of all; I was to get a discount on breakfast ($10 USD PP), but was charged full price for ATROCIOUS food, and they did nothing about it Let's stick with that last point for a second because it rounds out exactly what is wrong with Hilton properties in NYC. First of all, give people breakfast. It's really REALLLLLYYY cheap to make and distribute waffle mix. So yeah, do that, and while you're at it add in some crappy muffins and call it a day. What you shouldn't do (but what Hilton did anyway), is upcharge that aforementioned waffle mix to 4$ a pop, then sell it to folks paying to stay at your dirty hotel. They also had the balls to sell a horrendous bacon egg and cheese "bagel" for 6$..... DUDE 6$ for a tiny sandwich** that came out of what looked like a microwave drawer? Not a good look, you have to do better, Hilton. As I did all of the above as I longingly looked across the street at a bodega, which the New Yorker in me knew was SO MUCH BETTER than this corporately produced dog food Hilton was slinging.....anyway I ended up paying full price for all of this, as they never comped me as they should have. par for the course with these guys. The stay was incredibly cheap at least (though I guess I know why), and served the purpose I needed it to; a place to sleep it off and enough status that I could stay as late as I felt like...though I guess I should be thanking Amex for that late checkout......yeah on second thought, scratch that Hilton, you get zero love from me. Long story short - if you're looking for a cheap hotel, avoid all Hiltons as a rule, but especially this one. Marriot isn't nice compared to a boutique hotel, but they are much MUCH better than anything Hilton is offering. _______________ *Or risk waking up in a fancy hotel that you booked when money was irrelevant in your brain. Not that I've ever done that before. **I only tried this thing because I was supposed to have breakfast credit - the fact that I actually paid for this thing boils my blood..whatever you do DON'T get breakfast at this read more

Romer Times Square - Hotels Near Me - New York, New York

See all

Great location and friendly staff. But the room? It was clean, I think. I was reminded of the old Simon and Garfunkel song line, "hello darkness, my only friend." One tiny desk lamp for the entire room. Same for the bathroom. The mirror illuminated, but there was no light fixture in the bathroom. The window, although large, looked out on a wall. So much for the view implied in the reservation. Dark and depressing over all. Probably will look to another property for our next visit. read more

Romer Times Square - This is what we thought we'd be getting for $260 per night. - Hotels Near Me - New York, New York

See all

I would give this place zero stars if I could. Now before I write this review, let me preface it by saying that I usually try not to write a negative review of an establishment. I give them a chance to make it up by correcting whatever the issue is or at least showing contrition for whatever they did. However, this establishment does not have understand that customer service comes first and that hiring the correct staff goes a long way towards satisfying your patrons. Anyway, I stayed at this establishment and went out, came back to the room around 3:30. I was awoken by bug bites around 6 am, so I immediately started looking to see what was biting me. I checked the one on my arm and then turned on the light, went to the bathroom and looked in the mirror at the one itching me on my back. I realized right away that it was bed bug bites, having dealt with them before, and so I put on clothes and went downstairs to the front desk. I informed the front desk person of the incident, he asked to see the bites and I showed him. His response? I'm paraphrasing here but with a stoic face, he stated, 'I don't think they are bed bugs, I've dealt with them before and they bite in threes so I don't think they're bed bugs, but I'll let the manager know. They're not here right now, they'll be in around 8 so they will give you a call in your room as soon as they do." Now I'm no rocket scientist but that reaction was disgusting and appalling. One, before you tell me about your personal experience, at least show contrition because you are not a rocket scientist. You cannot look at someone's injuries, for lack of a better word, that they are telling you they suffered at the hands of your establishment, and suddenly go on the defense, telling them that it did not happen, but hey, I'll let the manager know. And two, he then proceeded to send me back up to that very same bed without offering me a new one that's bed bug free. I was too tired to go off on him or demand a new room so I just went back upstairs, seeing as that it was a double bed room. I moved to the other bed and tried to lay there until 8 when they would call so I could speak to the manager and while laying there, I felt an itch on the back of my hand and realized that I had been bitten there as well. I waited until 8:30 and still no one had called. I walked downstairs and there was a full staff downstairs now, including the manager. I was so confused as to how I had not been contacted regarding such a serious manner. I asked to speak to the manager and she told me that it had been a busy morning and that's why she had not called, which is ridiculous because it's not like she was there by herself, there were 5 people at the desk, and I was told she'd called me at 8, about something that I thought was a serious matter. I told her about the lack of professionalism from the front desk person I dealt with earlier and she said she would look into it, then asked to see the bug bites. I showed it to her, she said she would have the room inspected and offered me a new room. She said she could not compensate me in any way for my room, like give me a discount, because I had paid for it through Hotels.com, but that she could give me half off the room if I chose to stay a second night, which I had mentioned earlier. That discount offered was paltry, but again I was too tired to decide so I told her I would let her know but that I just wanted a room so I could finally get some rest. I was given a key, I went up to the room and that room was occupied by workers. This was after lugging everything from the previous room with the bed bugs to the new one, then I had to lug all the stuff down to the lobby again to inform them that the room was taken. Then I had to wait for the manager to come from the back and issue me a new one. In the end, I decided against staying there another night. I got another hotel and then was emailed a message 2 days later saying that their test showed no bed bug signs. I replied to them with the pictures I'd taken of the incident and said I was extending them a courtesy before I wrote this review. You take a look at the pictures and tell me nothing bit me, read more

See all

Nice clean hotel. No issues at all. Perfect for my overnight trip to NYC. Conveniently located. About a 3 minute walk to Times Square. Loved it! Also, there is a Starbucks 1 minute away (by foot). Score!!!! Suggestion: purchase your parking when you book your room. It was a money and time saver. read more

This place was an absolute dump. I'll never go back. The pics they post online are not representative of what you get. The property is VERY old and run down. My room looked like a cheap motel, the kind of room that you'd see on an episode of Dateline, where the drug addict murders his baby mama. Their food service is non-existent and the staff is not friendly. It's centrally located in Midtown Manhattan and that's its only saving grace. Avoid this place at all costs. read more

Romer Times Square - View from my bed - Hotels Near Me - New York, New York

I stayed in NYC on Oct 3 at Hilton Garden Inn. I booked a promising skyline view room with floor to ceiling window. When I arrived there the half window room surprised me. I called and the reception and said it is based on availability, then moved me to the lower floor with the floor-to-ceiling window but wasn't a skyline. I took the second room since needed to rest and had an upcoming formal dinner. The lady who assisted me was like as if she didn't care. To cut the long story short, I submitted a comment but no response. I emailed the Hilton upper management and responded immediately and led my email to Tennille Boyd the manager for Hilton Garden Inn NYC. One of the Hotel managers left me a voice message asking me to return the call which I did but he didn't answer, then I called few days after and my call was transferred to one of the managers and told me it was settled she said they gave me 20,000 points (50 dollars). I was like what? not even an automated " sorry for the inconvenience" message. I said that's unfair, knowing that I paid for the king room with skyline view but I ended up staying in a queen bedroom without the skyline view. She asked whats make me happy I said I don't know, it's up to her I told her I trust her management style and customer service then she said give me a moment and hang up the phone and never went back, that was very impolite and unprofessional. Experiencing NYC Hilton garden Inn customer service highlight how excellent the other Hilton's hotel customer service is. You know what try to go to Hilton Mission Valley SD and you would mistaken the concierge as the general manager of the company, they are very professional, helpful polite not to mention the crispy pressed uniform, neatly looking. Take note my friend who booked the same room and at the same time didn't get the promising skyline view with floor to ceiling window. read more

Hilton Garden Inn Times Square fills an old building with nice fixtures and superior service, and is an excellent choice for people who can't or won't afford themselves something more luxurious. The hotel's guest rooms are monasterial - clean, tight and dark - with large TVs that add a modern edge. Claustrophobes use the hotel's lobby as a sort of living room, where a work table, wifi and coffee support sitting around. To those who wonder what all this means for their vacation, I say: you're not at a Hilton Garden Inn to start your new, expansive life. You're there to shower and sleep, and then, next day, to walk the few minutes to the Park, theaters, Times Square and many of the city's best restaurants. What's more: when you arrive, and before you leave the place, you'll find the staff competent, engaged, cheerful and enthusiastically hopeful that you'll really, really enjoy their hotel. For the money - generally between $100 and $200 per night, which surprises every Manhattanite I tell that to - you won't find a better situation. read more

See all

So for the price paid the first two nights it was reasonably valued and I would say definitely come visit here. 3rd night a blizzard hit and we needed to extend. Very rude lady in reservations and I feel they took advantage of the need by more than doubling the price. For a room on 2nd floor and the hallway smelt of marijuana. The front desk staff was pleasant but the lady in the so-called restaurant lacked all customer service skills. I understand it's in NYC where things move fast and rooms are small but this place is not up to the usual Hilton Garden Inn Oh and last but not least no hot water. Brrrrr read more

You'll be able to find a room 350 days a year without much incident. If there's something major going on in Times Square or midtown you might want to book in advance but I've never had an issue with availability here. The facility could use some updating as well as the rooms. But it's clean so that's not a big enough detraction to not book. Location is ideal as it's far enough from Times Square but also close enough to get to dining/shopping quickly. You're also across the street from the subway so that's amazing for city travel. Book it... read more

Fantastic Hotel. CLEAN, CLEAN, CLEAN! Duvet cover was blinding white -looked like it was just taken out of the package! Room smells of a bleach cleaner, which to me screams clean & disinfected. I love it. Room view was the best I've ever had in NY overlooking Times Square. What a nice stay! read more

This is our go to spot to stay when we travel to NYC. Clean and great service. We upgraded and got a great corner room. Worth it! read more

Romer Times Square - View from floor 32 - Hotels Near Me - New York, New York

The staffing at this place is pure trash. Everyone at the front desk is super judgmental, racist, and clearly not meant to be in hospitality. I was running late and my partner was already at the hotel and the staffing denied him the ability to check in even though his name was clearly on our itinerary. They made him wait the full 5 hours until I arrived. The front security will randomly pick out who gets their IDs checked when you walk in. Happens completely based on prejudice. So if you look like shit that day we'll get ready to be called out. I saw it happen with black families and Hispanics like us. If they did it to everyone and at every time then maybe it wouldn't have felt so out of place. read more

Room is $400 and crazy tiny. No closet just a small cabinet. No shower cap or any other bathroom amenities. Have traveled the world... this is the worst and very pricey. Unbelievable! read more

Worst Hotel ever! First be prepare to wait 20-30 for a elevator, they have only 3 and most of the time one of them is out of service. Second, the rooms are the smallest in NY And third , the beds are the most uncomfortable and rigid I ever experienced. I even decided to cut my stay short in that hotel and booked in Hilton Midtown which by far surpassed everything in terms of customer service, beds, and super fast elevator! And they treat Hilton Gold members with respect!!! read more

The hotel is within walking distance to Broadway. Plenty of dining option nearby. The rooms are clean and the staff is attentive. We enjoyed our stay over Thanksgiving in 2021. read more

First off...I would return! The rate (AAA) was great for the area, the staff were super nice and very helpful, the room was spacious enough and pretty clean, and the location was great! I chose this hotel b/c it was crazy close to the Gershwin Theatre and other great sites!! I would suggest an upgrade to the comforters on the bed. Mine had small holes. Obviously well worn. I stayed on the 14th floor and the windows opened fully and there wasn't a screen - that was a bit concerning. The walls are pretty thin, so if you don't mind hearing conversations from your neighbors or their television (if it's ridiculously loud), and housekeeping in the morning, then you'll be okay. The thin walls was a small nuisance but compared to the pros of the hotel, it wasn't too bad. Check-in and -out was pretty effortless. I'm gathering that because I used a debit card, the deposit along with the cost of my entire stay was held from my card. Typically when I use a debit, other hotels have held the deposit, not the full amount, but it was cool. All in all, a good experience. Will very likely return, if the opportunity presents itself. read more

Romer Times Square - I requested a city view... - Hotels Near Me - New York, New York

This hotel is an absolute joke. The manager, Maurice Byfield, is one of the dumbest and most unprofessional "managers" in hospitality I've ever met. We had some issues with a reservation that was booked through HHonors on the phone. Were never told about any 72 hour-cancellation policy- we were already INSIDE of it when we booked and the HHonors rep told us we have up to 24-hours before Check-In to cancel. Check the rate the next day and it's decreased significantly. Call the hotel to see if they will honor the rate change and that's where the issues begin- We were transferred to Maurice Byfield, who told us "No" and hung up on me mid-sentence. Seconds later, the full amount of the stay authorized on my credit card. We filed a complaint to his daddies at Hilton Corporate and within a few hours, Maurice Byfield was calling us, apologizing for the way he spoke to us and offering to cancel the reservation. We accepted his apology and offer to cancel, and he removed the authorization from my AMEX bill. So we canceled and booked a room at the Embassy Suites instead. Fast forward to getting home and voila, a charge appears on my AMEX- looks like the sly Maurice Byfield dinged us for one nights room and tax as a penalty- something he hadn't mentioned ONCE during his previous phone call to us. See the screenshots of the incoming call from Maurice, and the cancellation through Hilton's system at the exact moment the phone call ended. (12:07:15 AM GMT is 5:07:15 PM Pacific Time). Maurice Byfield/Blackfield is a liar and a disgrace to anyone in the hospitality industry. Buyer Beware before booking a room at this hotel. There are plenty of decent Hilton-brand hotels in NYC- do yourself a favor and book any other of them. These guys are so desperate for $180, they'll lie to AMEX and Hilton Diamond members. Pathetic. read more

Romer Times Square - LOL. - Hotels Near Me - New York, New York

I'm currently staying in the hotel. Proximity to all Broadway shows is perfect. BUT, This was neither a "Hilton" , nor a Garden. I just realized that Hilton Garden is the outlet mall of their brands. I have been a Hilton's since 2008. I booked from my Hilton Honors number that I established after my daughter ended her tenure working at Hilton. I have an American Express Hilton Honors credit card. Silver member = nothing. If you are thinking about getting a credit card to show your loyalty, skip it. Not worth it. 1st room - 5th floor facing 8th Ave. There is a pipe scaffolding installed alongside the entire side of 8th Ave. If you wish to be lulled to sleep for your afternoon nap after traveling by the noise of what sounds like a giant rivet gun then definitely ask for a room on the 5th floor facing 8th Ave. is for you. Once you get in the room there is a note advising that "This is an unforeseen emergency circumstance for the safety of all. As ther may be workers on the scaffold we advise ass rooms on the 8th Avenue side of the hotel to keep their windows closed and drapes drawn in order to protect your privacy. The scaffold will remain in place for the next few months. " No date on letter. I asked around and it's already been up for several months. Thus, it's not unforeseen now. I recorded just 60 seconds to explain to the front desk why this will not be acceptable, the member of staff was kind enough to let me know she can't control the noise. I suppose because she thought that I thought she could ? Reluctantly, she moved to the 15th floor. The noise was definitely lessened, however the A/C doesn't work. It's nice that there is a thermostat to play with that does nothing. I informed the front desk about this today. The front desk person was so enthralled with the last guest that it took a moment or two to be recognized as a human standing in front of him. Typically this would not have bothered me , but the sum of this stay has got me cranky. I didn't sleep well enough and it's July with no air conditioning. Engineer, Ricardo, was sent up our room within 30 minutes. He did some work on the unit. He was very efficient and respectful. Thus far , Ricardo was the highlight of our stay. Slight update, A/C is still NOT working wonderfully now. Little things Coffee - Cup - lid that doesn't fit , no sugar, no cream. Went to the front desk to get a lid and cream and sugar. The desk person was kind enough to offer me a cup and lid that fit together. She advised I would have to wait for housekeeping to bring the cheapest little sugar pack and stick I have ever encountered. Towels: Only 3 bath towels for two adults. Why? Finally the "security" gives you the feeling you are in prison or staying at a shelter. We ordered food from DoorDash. I went downstairs with a cash tip to grab our food. The door required for me to show my key card every time I walked outside. Even though I just came downstairs via the elevator, they required that my friend who was staying with me who I added to my room , thank God, the to authorize the desk to make me a new key. The fact that the room was in my name , paid for by a Hilton Honors card also in my name, this door person is a robot that doesn't have any face recognition capabilities annoyingly requested that I show that key card every time I walked outside. Yet , did not require my friend's credentials each time. He is also programmed to gesture creepily for you to enter or leave easy time. Perhaps an update on his software is in order? Soulless is the word that comes to mind. I know of cattle that are treated more mindfully. Luck cattle. If you want to pay to be monitored heavily , inconvenienced at almost every turn , be regarded as a vagrant each and every time you cross the threshold into the building this place is perfect for you. If you check Google Reviews it seems as though there is a trend against Asians. Ridiculous. Also, if you notice the 5 star reviews highlight the same thing. The cost of staying in their construction site vs. staying somewhere else. Plenty of places to stay in the city , close to theater district, closer to Times Square for comparable price. If you are wanting a Hilton experience, AVOID THIS CRAP SHOW. The have a staff of people to combat bad ratings , instead of putting their resources into service. read more