I've always had excellent care at this clinic and the people are very friendly. It's the only place…read morethat gets my prescription correct. My only issue is that when they called me to schedule an appointment I scheduled on the day they suggested. After the appointment when I sat to get a new prescription, they checked my benefits and told me I was there one day early for my plan to cover it. (Yes, I should have checked when I was there last, but I assumed they had done this before my appointment). I received a bill for the full appointment and my insurance wouldn't work with me (Spectera through UHC) even though I had paid for the insurance all year and it was the only time I had used it, they wouldn't budge on paying the bill. My advice... do not assume this clinic verifies benefits prior to your appointment.

I just did my LASIK surgery today. Such an easy seamless experience. I was only there for a little…read moreover an hour. The surgery took about 10 minutes and I haven't experienced any major side effects yet. Dr. Wright did a great job at making me feel comfortable throughout the procedure. I also go here for my annual eye exams and I love all of the staff! Super friendly people. Excited to finally live life without contacts!!

Came in to get new prescription glasses, and the whole process went extremely smoothly!…read more Everyone was enjoyable to talk to. Very helpful when it comes to any questions or concerns. Made sure I had all the answers that I was looking for. Brian helped me pick out my glasses and sunglasses. He gave me helpful insight and was very knowledgeable about the different add-ons to the lenses. I would definitely recommend this place, and I'm definitely coming back for my yearly check-ups!

Berkeley has been our go to for eyewear for years. Although the ophthalmologists have changed over…read morethe years, we have developed a great relationship with the optical department. That's where most of the customer service happens anyway. Christina and John are always very helpful. Also, keep a lookout for the Maui Jim Trunk Sales they have once a year in May. You can get some great deals. Try them out, I think you will like them.

I had an accident that involved steel shavings in my eye. Not pleasant!! I called and I got an…read moreappt. that day. The doc was awesome and very calming - for I was in a state of panic - to say the least! (The steel was IN MY EYE! - How could I NOT panic?). The wait to see the doc was a little longer than I had hoped, but he diagnosed me, and quickly removed all the steel shavings from my eye that day. Thanks to these folks, I have my sight, and I am completely indebted to them!

My husband had been a patient over 18 years and called for an appointment and the phone number was…read moreno longer in service. He drove by the office and it was being demolished. He did not receive a call informing patients he was closing or moving to a new location. We needed to get records to move to a new doctor. We are not sure of what happened to Dr Whitford.

If I could give this place a negative star, I would. This was my first and very last time visiting…read morethis place. I was referred here after my eye doctor referred me to them on Wednesday of last week and said that my eye problem would need to be treated by a retina specialist, hence me coming here on Friday. From the time I got there, to the time I left, It was a bad experience. I got there and was told the paperwork that I filled out in it's entirety online the night before wasn't in their system and had to do it again. That annoyed me, but whatever. The asian lady that took me back to dilate my eyes, never introduced herself or welcomed me. She took me to the exam room and then started talking about what she was about to do and that was it. The only person there with bedside manners and professionalism was the male tech that did the ultrasound of my eye. The eye doctor Joseph khawly then came in. He greeted me and then sat down. My daughter, who is 20 by the way, very important to note here, is with me. As I am trying to explain to the doctor what is going on with my eye, he cuts me off. He talks very fast and continues to cut me off several more times when I start speaking, before just plopping me almost flat back in the chair to look in my eye. That pissed me off because not only is he clearly being rude and talking over me, cutting me off but no beside manners what so ever. Then he roughly holds each eye open while shining his bright light into it. As he sits me back up, he then asks me how long have I had diabetes, guess that's the standard for black people according to him. No where did I say nor indicate in my paperwork that I have diabetes, which I don't by the way. So when I respond and say that I don't, he acts surprised and then says he thought he read that in my paperwork. I then try to explain what started the whole situation with my eye, beginning in April 2023. He cuts me off per usual and then asks how did I get it and starts naming different things and I tell him none of them and try to explain where the previous doctor said that it came from. You guessed it, he cuts me off again. At this point, my daughter intervenes and says that he keeps cutting me off and his response is "okay?" and then she says "okay so let her finish you just keep cutting her off". I guess that must have struck his fragile male ego, because at this point the visit turns very hostile and unprofessional. He then turns to look at me dumbfoundedly, and says "ok go ahead and finish what you were going to say". I finish my statement and he then says that there's nothing he can do about my situation but give me eye drops to see if they can help. He says that there is no special drops or surgeries that can help to make it better, however he can give me some drops to try to see if it will help. My daughter then asks him what would be the point of the eye drops then, he said "what?" and she repeated herself. He then turns to me to say the drops are not going to make it any better, but it won't get any worse either, we can try them for a while and see if it does anything. I then start trying to tell him that everything he is saying outside of the drops and surgery is the same exact thing I was told 2 days prior all while he has his back turned to me typing like I'm not talking or even there BTW. I then went on to try to explain that the whole point of me coming there was because they referred me to him and said that I needed treatment that only a retina specialist could do. I then went on to say that now he is saying that there is no treatment, which there is again BTW, and that it's frustrating because I feel like I wasted my time and money coming here because I'm not being heard in the first place and what does he do?? CUT ME OFF AGAIN but this time he shoves a sticky note in my face with the words EPIRETINAL MEMBRANE written on it and yells "This is what you have". My daughter then says for the 100th time, you keep cutting her off and he jumps up, leans over into her face and points his finger in her face telling her to not come him off

From the owner: Retina & Vitreous of Texas in Katy, TX specializes in providing comprehensive eye care services…read morewith a focus on treating conditions like Age-Related Macular Degeneration, Retinal Detachment, and Diabetic Retinopathy. Our team of experienced professionals sets us apart by offering personalized and advanced treatments to address your eye health needs. If you're looking for expert care and reliable solutions for retinal issues, visit us today for compassionate and effective treatment to safeguard your vision for years to come.

Came in to make an appointment for my mother as we just moved to Texas and my first impression was…read moreabsolutely horrible. I waited at the receptionist desk for over 10 minutes just to make an appointment and they had me keep waiting. Keep waiting. Keep waiting while they chitchat and do nothing about getting an appointment. People in the office are complaining about their job working there and that they don't have enough time for themselves. Well the general manager is watching all of this happen and is joining the team in chatter versus serving the client.

Checking in was a smooth process since I had already filled out all the paperwork, however the…read morereceptionist could have been more friendlier how do you work upfront and not greet the customers . The total time to see the doctor over TWO HOURS to me that was ridiculous especially for an elderly patient. The time he spent in the room examining her eyes was a fraction of that time. I'm not sure if they were overbooked or understaffed but that's something that needs to be addressed. The tech that took my mother back initially was very friendly and pleasant she was the only highlight for us. Once the doctor came in it took him no time to examine my mom I just feel the service wasn't worth the time spent waiting. Right now I maybe looking for another eye doctor for my mom.

Dr. Nguyen is wonderful! I was highly impressed with how…read morefriendly and professional she is. The staff is so friendly!!! There wasn't any wait. I am glad that I've chosen her to be our O.D. I like how she is concerned about my current and future eye health. In addition, she gave me a few tips that will assist me with the eye issues I've had such as dryness and eye strain due to working with computers for 10+ hours daily. Thank you so much Dr. Nguyen and I can't wait to tell my family and friends to choose you as their O.D.

I purchased another pair of Slim lights which were purchased for 950.00 and the sun glass lens…read morechanges only slightly. Not worth the price. But these guys are very capable I'll go see them.

The dedicated team of doctors have really did helped me after I had both of my eyes done on an…read moreoutpatient basis. They really did a good job helping me on my road to recovery. My favorite doctors were Dr. Pham & Dr. Ngo. They're great ladies who know how to do the job. Also, I like to give a shoutout to Dr. Wade for helping me restore my vision.

I rarely leave negative reviews, but my experience with Eye Center of Texas has left me frustrated,…read moredisappointed, and deeply concerned about the lack of professionalism and accountability I encountered. I came to this office as a self-pay (cash) patient. From the beginning, I made it clear to the billing department that I would not be using insurance and requested a Good Faith Estimate, which is a right afforded to all uninsured patients. I was told the procedure would cost $410, and based on that estimate, I agreed to move forward. At no point did anyone clarify that this quote was per eye. That distinction would have made a significant difference in my decision-making process. After the procedure, I left assuming my account was paid in full. No one informed me otherwise. About a week later, one of the plugs came out, and I called to schedule a follow-up. I was redirected to another location due to scheduling issues, and when I arrived, I was told I still owed $410 for the second eye. This was the first time I was made aware that the original quote was not for both eyes. I paid the remaining balance during a later visit--$820 in total--despite being misinformed. Then, to my surprise, I received another bill for additional doctor fees that were never disclosed or included in the original quote. When I reached out for clarification, I received a generic and dismissive response confirming the balance was "due" without anyone addressing the root issue: repeated miscommunication, missing information, and a complete lack of accountability from the billing department. This is not just about money--it's about ethics. A medical practice should be transparent and accountable, especially when dealing with patients who are paying out of pocket. I was never given a complete, itemized Good Faith Estimate. Charges were added after the fact, and each time I asked questions, I was either ignored or met with vague, unhelpful responses. No one has accepted responsibility for these mistakes. I've given the office every opportunity to resolve this fairly and professionally, and they've failed. If you are a self-pay patient, I urge you to be extremely cautious. Ask for every detail in writing. Ask what is included and what is not. And even then, be prepared for surprise charges. I expected far more from a reputable clinic like Eye Center of Texas, and instead I feel taken advantage of and dismissed. This experience has left me with little trust in the way this office handles billing and patient communication. I hope this review helps others avoid the same frustration I've endured

We have been coming here for years, we come from Sugar land so that should tell you how much we…read morelike the Dr and staff. Great with callbacks and email, always very thorough while being engaged with the patient and still respecting other appointments.

We have been coming here for the past 3-4 years. My kids, my mom & I like it because the staff are…read morenice & the doctor is very helpful and relatable. The office is also easy to access and you don't feel like they're just trying to sell you glasses because they don't sell glasses. They are strategically located next to Vision Works so you can go next door to order/purchase glasses but it's not through them.

i have interviewed about 5 surgeons. Whitsett is the most impressive and experienced. He saved me…read morefrom having to get laseks because he does another procedure that acheives the same goal for astigmatism. The staff is very happy to work there, and I think that says something about the way he operates his business.

How is it you can take my money, tell me to fast at 6 am, and plan for 1-1:3o surgery time. Then,…read moretell me the day before surgery, I was moved to last in line for the day's surgery schedule without consulting with me first. All I asked for was if there was a cancellation to move me up in the schedule because I did not appreciate having to wait until evening to drink anything. Next thing I know, I get a call from doctor Whitsett around 8 am, the day of my surgery, telling me he is not going to do my surgery and is refunding my money without discussion, then he hung up on me. I made the effort to suggest a misunderstanding had taken place, but unfortunately, the tone of this angry man could not be overcome. He showed me a side of his character I did not know existed. No wonder they have poor reviews. They perform approximately 20 surgeries a day, I was told, and they moved me to last in line. What's wrong with this picture? Be cautious, people!

Awesome everytime I go! Trey and Lucy are the best (: They always make me feel so comfortableread more

Great people, nice, helpful, quick process and nothing wrong out of the ordinary or negative, we…read morewere there for an insurance covered check up but we were charged for simply asking about a dermatologist, and apparently we had to be charged to document or whatever, it would've been nice to know before hand.