A week ago, I spoke with Rick. I told him of my issues on my rig after finding their business from the Forrest River website. Rick told me to bring my rig in today (a week after our call) and they would diagnose the issues and then submit to my warranty company. I got up early and packed up my rig, drove it the 35 miles to the business and when I got there, he told me that they could not look at it today and that I could bring it back on Monday. Rick had my name and phone number and never called to tell me that they would not have a technician to look at it. What a waste of my time, energy and gas to go there. NEVER again! Terrible customer service. STAY AWAY!! read more

IF I COULD GIVE -9 STARS I WOULD My husband and I recently visited Ron Hoover RV in Rockport while shopping for an RV. Unfortunately, our experience was extremely disappointing. The salesman, Charlie Ham, spent most of our time speaking negatively about a competing RV dealership just a few miles down the road. He even admitted to having previously worked there and claimed to have taken advantage of customers while doing so; something that left us very unsettled. When we inquired about used trailers, Mr. Ham dismissed them as overpriced and in poor condition, saying they weren't worth the money. Rather than focusing on helping us find the right RV, the conversation continued to revolve around criticizing other dealerships. Afterward, we decided to visit the competitor he spoke so poorly of and had an entirely different experience. The staff there was kind, helpful, and professional, and they helped us narrow down what we truly wanted. Because of our experience at Ron Hoover, we will not be purchasing from them now or in the future. read more

These are some of the nicest folks around! When we needed to add air to our RV tires before heading home, we stopped at another RV place down the street and they wanted to charge us $200 to do it! Yes, $200! We drove here and they immediately added air at NO CHARGE!When we tried to tip, we were told no, just pay it forward. What an amazing experience. Thank you Ron Hoover for being customer focused instead of money greedy. read more

Awesome experience, everyone was nice and honest, would highly recommend this dealership!

our experience is a bad one. we called and asked if they had a computer board for rv refrig. and gave them the exact part number. he said yes we have it. ( it was $30.00+ higher than other place we called that didn't have it in stock but we needed it). he also stated to bring the old board and he would be able to test it to make sure that's the problem with the unit not coming on. yeaaa. so we pulled it off and ran about 50 miles and over a fairy, which took some time to get on, only to be told the tester doesn't work and opps we can order it but we dont actually have it in stock. what a piece of crap business does this and why??? this is why people stay so angry i think. big business like this one cant be better than this??? they dont care about anyone . i hope this helps someone from being suckered into using them like we tried. i write good reviews when i can and i write bad reviews when i feel it will help other people like us. read more

We bought a trailer in January and have had nothing but trouble with it since we got it. It was in the shop for a very long time right off the bad for sever electrical issues. Now the refrigerator is not working and the ceiling over the bed started to fall. We have already lost trim on the outside of the trailer and the inside and we have not even used/moved this tra but only 3 times since we got it and one was to turn it in for repair. it has been nonstop and we are VERY UNHAPPY with the quality of trailer that Ron Hoover sold us. Originally we had no issues with service (other than slow), but now it's changed personnel and we were treated a little rude when calling in for service to fix the issue. Our unit has been in the shop longer than we have been able to it--buyer beware!!!! read more

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Been fighting to get titles and registrations for 2 month on a boat I paid cash for. Won't be a returning purchaser again.

Very friendly staff. I was impressed with the selection. Highly recommend. Laura in the finance department was especially helpful and took the time to help us accomplish our goals. read more

My husband and I were leaving the coast today in our class A RV heading home to MN. When we stopped for gas I went into our rv bathroom and discovered that we had lost the cover over our bathroom vent. So we drove to Rockport to Ron Hoover RV because they had helped us before when we needed a windshield wiper arm. We drove in this morning and within about an hour we were on our way again with a new cover in the bathroom and also a replacement one over the living room vent. No appointment and they helped us quickly and pleasantly. I highly recommend them. read more

We started dealing with Ron Hoover in June of 2017. The service manager lived in the same RV park that we did. We had him over to inspect our roof as we had a leak. He immediately noticed that there was a problem with the bedroom slide roof. This same leak had caused some minor interior damage to some trim. Pictures were taken, emails were sent, texts were swapped back and forth about the repairs we needed/wanted to have done. Hurricane Harvey came thru in August so that was a bit of a set back. But in February of 2018 when I attempted to email the service manager the email bounced back. I called Ron Hoover and was informed, as I suspected, that Nathan was no longer there and had not been in months. He never bothered to touch base with us to let us know what was going on. We were able to get our trim piece that had been sent for our trailer. DO NOT waste your time on these folks!!!! read more

I was here all day with my brother-in-law and his brand new Prism Elite that he drove down from Michigan and was riddled with problems. Thank God they got us in pretty quick and fixed several major problems all in one day. We met nearly everyone that works here and both of us were extremely impressed with their personability and great senses of humor. The ladies at the desk were awesome and very funny as we exchanged jokes. I can't remember all their names but one even offered to let us use her car to go eat if we wanted. Their mechanics are very good and also friendly. These folks obviously love working for their boss as they had some tear jerking stories about how he came through for them during the hurricane Harvey disaster. What a team and I would recommend them very highly. Thank you all at the RV Clinic for showing us what Texas hospitality is all about! read more

We appreciate they are trying ! They are going to meet us half way with some of the repairs that occurred with the tires blowing out and the fenders breaking off from the blow outs. Whit promised to send a check for the 2 blown out tires and find us a good price on new fenders so we can install them ourselves. Corpus Christi to Lake Havasu took 4 days with tire repairs. We are headed back to NJ for Christmas, its going to be a long drive for this 2018 RV, hopeful it will be uneventful. read more

Nice folks! We needed a vehicle inspection for license & registration and they got us right in.

Ron Hoover RV and Marine Center - Rockport, Texas *** Avoid at all costs *** Bought a new Travel Trailer from Ron Hoover RV and Marine Center. First weekend we noticed that there a few things wrong including a couple of water leaks. Called Lori at service to make an appointment for service, then took it in for warranty work. After 2 more time, they have still not fixed the water leak, lost paperwork, rude comment and/or just poor customer service from Lori the Server Mgr. She never returns calls, one else there is allowed to make service appt or write ups there either. This is the worst run Dealer i've ever been to in 20yrs to get any server work done at. Had to call Heartland RV to get their help in getting our Travel Trailer FIXED at another dealer. read more

The service experience we received their was outstanding! They addressed each concern and answered each question patiently. I was very impressed with their knowledge and professionalism. They were ready for our service appointment and prepared to quickly service our vehicle. The service techs made sure to plug in our RV to preserve our food and were very polite. I highly recommend this location. read more

I spoke to the sales guy there at Ron Hoover and worked out a deal at $18,000 plus ttl...and a pdi. Apparently the boat was sold back to Ron Hoover twice and they were going to charge me a pdi (pre delivery inspection) for $495.00. I brought up the point that they bought the boat twice and that they must have done an inspection at the time of purchase. Guess what??? At the end the price went up to $18,200.00 bc the manager said he would eat the cost of the pdi. At that price where is he eating the cost? It appears to me that a company like that should be ashamed of there ethics. read more

They should not be rated at all I bought a new boat from them and the costumer service sucks here they may sell boats but they can't fix problems I truly wish I could start over again I would go somewhere else the general manager lies also read more