The salesman kept showing us beds that we weren't interested a price but when we dug deeper, the price was about $700 more not bait and switch but close read more

This lady named Silvia she comes with a whole attitude and talk over while I was talking just to buy some furniture it was so disrespectful how she treated me and talks to her coworkers about a costumers so amateur grow up read more

WARNING TO EXPECTING PARENTS: Do Not Purchase Nursery Furniture from Rooms To Go Based on our personal experience, Rooms To Go caused one of the most stressful and disappointing situations of our entire pregnancy--something that is completely unacceptable for a company selling baby furniture. In November, we purchased the Kids Woodland Adventure Classic Nursery Set, spending nearly $3,000, trusting that Rooms To Go would provide safe, properly manufactured furniture for our first child. After waiting six weeks for delivery, we discovered that a critical crib component related to the under-crib drawer system was manufactured incorrectly and could not be installed. What followed was not a simple fix, but a months-long ordeal: * Three additional deliveries over several weeks * Each time, an entire replacement crib was delivered, forcing us to repeatedly unpack large furniture while searching for the specific replacement part * Every replacement contained the same defect--incorrectly cut parts that physically could not be installed This was not bad luck. It reflected a systemic manufacturing and quality-control failure that Rooms To Go failed to identify or correct after multiple attempts. The issue was only resolved because a delivery driver--not a technician, not quality control--used a drill to modify a crib component inside our home. As first-time parents preparing for a newborn, we were forced into an impossible choice: accept a non-factory modification to a baby crib or risk having no crib at all just weeks before delivery. Even more troubling was Rooms To Go's response afterward. We were informed that because the delivery driver modified the crib, our warranty could be voided, despite the fact that their repeated failures left us with no reasonable alternative. Only after significant pushback did they agree to keep the warranty intact. After months of stress, repeated disruptions, physical strain while heavily pregnant, and the emotional toll of not knowing whether our baby would have a safe place to sleep, Rooms To Go offered $100 in store credit. $100. After nearly $3,000 spent, multiple failed deliveries, a manufacturing defect involving infant furniture, and a situation no expecting family should ever endure, this response felt dismissive and insulting. This experience shows a serious lack of accountability, empathy, and quality control--particularly concerning for a company selling products intended for newborn safety. We are open to continued communication with Rooms To Go's customer service or corporate team and would genuinely welcome the opportunity to update this review with a positive resolution if the company chooses to address this situation in a meaningful way. At this time, however, the response we have received does not reflect the seriousness of this experience. No family preparing for their first child should be put through this level of stress due to preventable failures read more

The service in the store (Wellington, FL) was fine. My salesperson, Jerry Garcia, was great, not too pushy but helpful. I had purchased a daybed several days before and went back in to check out mattresses. I asked Jerry if old bed would be taken away, answer was yes. When delivery came, the delivery person refused to try to remove the box spring. He stated he couldn't get it downstairs. This mattress was the second mattress I bought so I knew previously there was not trouble to remove it. He did not try to remove it, laughed at me when I suggested his partner help him and to turn it. Very condescending person. I believe he was prejudice also. After phone calls and no support from the home office, I cancelled the order. I went to Havertys and purchased the same and was treated wonderfully. The delivery was very professional and no problems getting the box spring down the stairs. I was so disappointed in Rooms to Go. I will not give them any business in the future. read more

Terrible delivery. They say for an additional $50 they will expedite delivery so I paid and still no delivery.

Can I give it zero? Missing chair. One of 6 pieces in 6k order. 6 calls over 5 days. But the person Trinity who took the original call is on vacation so I cannot get an action until she is back from vacation. Long holds for useless supervisors. Called salesman. I help. Time to dispute entire order on credit card. read more

I called the store twice for help with my online cart. I needed items removed that a seller added to my cart. The young lady who picked up the phone is a level of incompetent that I have never encountered in my adult life. She not only doesn't have the basic ability to serve customers she's rude, condescending, and inefficient. She refused to tell me her name after asking 4 times in a row. She also would not connect me with a manager. I bought a brand new house full of furniture from RTG that I will be cancelling now. I have only ever taken my business here and you could not pay me to return after this horrendous experience. Shame on you for having someone so lack luster answering your phones and great management that you can't answer a simple call. never again! read more

I recently purchased living room furniture, and I cannot say enough wonderful things about my experience, especially with the salesperson who assisted me. From the moment I walked in, Sonny was incredibly personable and professional, making the entire process feel effortless and stress-free. There was absolutely no pressure, and he made me feel at ease and comfortable throughout the entire visit. What stood out the most was his genuine empathy and understanding of my situation. I recently experienced the loss of my husband and am navigating a bittersweet move to continue my journey alone. Sonny listened with compassion and truly made me feel understood. He helped me find pieces and the 'extras' that fit my needs and new chapter in life. The very next day, Sonny went above and beyond to make sure one of the hard-to-find pieces became available for delivery with the rest of my order--and even called to let me know! It was more than just a transaction--it was an experience of kindness and support. I highly recommend the Wellington, Florida store and this exceptional salesperson to anyone looking for not only quality furniture but also a caring, customer-centered experience. Thank you for making a difficult time a little easier. read more

Rooms To Go was a huge dissappointment and the customer service was even more disappointing. I purchased a sofa and love seat a little over a year ago. It looks horrible. The frame of the couch is bent and all the cushions are lumpy. FYI--it is just my husband and myself and we barely use the couch. When I called customer service and waited over an hour, I was told because it was a little over a year old there was nothing they would do. Not to mention I was told this by a random person because the manager would not come to the phone! If I could give the store a zero, I would. Don't shop at Rooms To Go unless you truly want junk that the company does not stand behind. Remember you get what you pay for and less! read more

Disappointed! After twenty plus years of purchasing, they jerked us around on an insurance claim. We always liked the sales staff and the products. No more! At age 90 I have reduced the faulty product issue using my own physical labor. Do not, I repeat, do not buy thier insurance! It is worthless! read more

Rooms to Go poor quality. Customer service even worse. They got their money and that is all they care about! read more

Rooms To Go - Rip in head board. - Furniture Stores Near Me - West Palm Beach, Florida

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Okay everyone, when buying ANYTHING at RTG please read all those papers you have to sign or at the VERY LEAST their return policy! IT'S TERRIBLE. Will NEVER give you a REFUND. Their policy is fix it or replace it and I had to do it 3times in order for them just to give me store credit. Then they had Nothing else that I really wanted. I wanted another Big Recliner. Guess what? The ONLY ONE that they happened to have ended up costing me ANOTHER Nine hundred n something dollars after giving me my credit of nine hundred n something dollars!! Isn't that AMAZING! So I got stuck refinancing AGAIN. They WILL NOT EVER refund your money! Just Remember that!! Wasn't crazy about the manager's personality! Doesn't really belong dealing with the public! Just thought EVERYONE should know their policy. Will NEVER buy ANYTHING from there AGAIN. Ps. It was supposedly a LAZY BOY! If that was a lazy boy product will NEVER buy Their chairs again either!! read more

I had never went to a rooms to go until today. I was looking for simple, cute barstools, I have been to three stores and no one had anything that was cute or less than $200 a pop. Came into rooms to go and was helped by Ms Londa, she took me exactly to what I was looking for and I got two barstool chairs for $50 apiece, and I was in and out of the store and less than five minutes. I'm absolutely blown away by my experience and will definitely be coming back to furnish the rest of my home!!! LONDA WAS AMAZINGGG :)) read more

Rooms To Go - Furniture Stores Near Me - West Palm Beach, Florida

You are on your own in this place educate yourself before you go in. I called left a message for the salesman to call me. She said he call me back in an hour. I had to go back in the store the next day cause I never got the return phone call. They make excuses for poor customer service. Good luck. read more

If I could give zero, I would. Sales person Ronald was good and quick with my sofa purchase, however it went downhill from there. I went to get the uhaul and called on my way back, verifying several times that I would be there in 8-10 minutes. I got there and rang the buzzer as I was told to do and no one came. I called the store several times and finally it went through and after a while someone came to the door. Then Walt, the manager was finally summoned. My ride to take me back to my car had long gone after waiting for 15 minutes for me. I asked Walt if someone from the store could give me a ride. No, he said. The phone and buzzer never rang. He basically called me a liar. Bad customer service! read more

Bought 2 sets of living room furniture (electric); 1st set was fine to bought the 2nd set to replace our theater seating. The 2nd set had material worn off the end of the couch. Had to wait a month for the replacement. They delivered the replacement and I told the guy the it was reclining was slower than normal (thought maybe I was imagining things) he said looks like it's working to him. Then they left. We don't use this set daily (use for theater) so when we went to use it 2 days later, it did not recline at all. I called the store at soon as they opened. Was told they would send someone out in a MONTH! So the repair guy came without anything even after we told him what was happened so Ofcourse he couldn't fix it. He said he would order the pet as soon as he got back to the store. Apparently it must've taken him a week to get back to the store because a week later we got a call telling us they just order the part. The part set another month or more to come in. I've called multiple times leaving my phone number in there auto-callback only to never receive a call back. I called the store three times and I did get a call back once I was working in a meeting so they left a voice message to call them. I called them back and was told they would call me back and I never got a call back again. This is over another 2-3 weeks. I called the store again today and finally got to speak with someone and they told me that they set up an appointment with me for September 15. I find it interesting because no one ever called me back that I physically spoke with yet they set this appointment up with me?? Now we are waiting yet another month for someone to come out and put the new motor in. We can't do it ourselves because it will void the warranty. So here we sit with this new furniture that we bought months ago having to return it and get yet another defective item that is sitting here I'm not working it as it is intended too. We will NEVER EVER make another purchase from Rooms To Go. EVER! #NoToRoomsToGo read more

You get what you pay for !! Customer service is the worst...30 minutes on hold ......and they delivered a defective sofa bed and now I'm inconvenienced waiting for a tech to come who has now rescheduled yet again. The quality of their merchants is a step above Walmart...shop anywhere but here read more

This is a hard review to write, because every single person I interacted with from the the salesperson to the customer service representatives (over the phone and on chat) to the delivery folks were extremely professional and very nice. However, when I received my sleeper sofa, it was missing two things: 1) the actual mattress, and 2) holes in the bottom of one side of the sofa so that the legs could put back on. When the delivery staff realized this, they were extremely apologetic and surprised. When I hadn't heard back immediately from RTG to fix the issue, I was already disappointed. Then when I found out that I would have to schedule another person to be at the house to receive a new sofa rather than have it fixed immediately or based on my schedule (I work 40+ hours a week!), I became extremely frustrated to the point that I wanted to return the entire purchase because it seemed like no big deal that two parts of the furniture that make it useable were missing. In the end, I could not have the sofa delivered at my convenience. I had to wait over a week to get a replacement and it was a nerve-wracking and frustrating experience. While everyone I spoke with was awesome, the policies that rectify RTGs mistakes are inadequate, and I will not ever return to use them again. read more

I'm so disappointed today. I bought my first living room set ever, since my previous ones were secondhand, which was an exciting thing for me! But on Sunday, although the sales guy was very nice and personable, he was extremely vague about things and I felt rushed to close the sale. He and his manager danced around answers when we asked about return policies, stating that all returns and exchanges are at the managers discretion? I asked what is printed on the back of the receipt and he said he can provide that after the purchase is complete. After fifteen minutes of pulling teeth he provided information about exchanges and whatnot. We were hoping we wouldn't even need it. The delivery guys came and set up, and it only took about seven minutes, which already had me weary. Then, after the gentlemen left, I realized he'd left his box cutter open on the coffee table. (I have a child and two dogs, so that is NOT EXCUSABLE). Before I could call, he showed back up at the door to get it. He said thanks, but no apology. Moving on, I received a followup call from customer service within a half hour to ask me to inspect and confirm satisfaction, which I am grateful for. I looked with the rep on the phone and found that The sofas had arrived with some type of crusty substance and a scrape along the bottom even though it was wrapped in plastic upon arrival. She asked me to email photos and then scheduled another delivery in a week. She provided great customer service, but why did I feel this was going to happen all the way from the time the manager beat around the bush with the return policy???? Here's the kicker. I leave my house and as I turn around to shut my patio gate, the delivery guys had DESTROYED my handle, which I plan to attach photos of. I called to make a claim and now I am waiting 5-7 business days to hear back, meanwhile having two dogs, without a properly closing patio gate. Moral of the story - if your intuition tells you to demand the companies policies from the get go, trust your gut. Go to IKEA. read more

Rooms To Go - Hard to see in a photo but the texture is crusty - Furniture Stores Near Me - West Palm Beach, Florida

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I refused the delivery of 2 pillows with the delivery of a bed and mattress, 4 months ago. The delivery driver and many customer service people have told me I should see the credit with the next billing cycle. This still has not happened. I even had the customer service rep in the West Palm Beach store tell me she sees where a credit has been applied. Turned out the credit was my payment. I'm now getting the BBB involved because I've never seen this lack of customer service, accountability and efficiency with a retail store of this size. Buy your furniture elsewhere. read more

I am highly disappointed with the customer service and the bedroom set that I received from RTG. I waited almost 4 months for my bedroom set. When I finally received the furniture, they told me that my mirror is broken so they will have to send me another one. Later on, as I'm inspecting the furniture, I noticed multiple damages and paint errors. In addition, every piece of furniture has stains. I used furniture polished but the stains would not come out. I sent RTG an email WITH photos showing the damages. After a week went by when I didn't receive a response from RTG, I went ahead and called them to follow up. It wasn't until I called them that they told me that I would "receive my mirror on 7/27 and the same person will do the inspection on the damages." They called me yesterday to confirm that RTG will come 8 am to 12 pm. However, I received a text stating delivery will be 12 pm to 4 pm. An RTG tech comes at 7:30 am, before the expected time while I'm still in bed. As soon as I open the door he starts coughing profusely with his mask only covering his mouth. He tells me that he's only here to inspect the damages. I show him the damages and he goes back to his vehicle and comes back and starts spray painting my furniture with my belongings still there. He made the furniture worse than before. Now I have paint drippings on the furniture and red strains on my floors. I told him that I'm not satisfied and I will be calling RTG. He just left nonchalantly without trying to rectify the situation. I called RTG and voiced my concerns and I received the same nonchalant attitude from customer service. She tells me that the tech has to submit his report before they can move forward and I'll receive a response with 5 business day. Since the tech person didn't even bother to take pictures of the work he's done, I don't understand what report he's going to file. So, therefore, see before and after pictures of my furniture. RTG is unprofessional, lacks communication, and is irresponsible by bringing in a sick tech into my home. They do not care about their customers. read more

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We have purchased several things from room to go and this is the second we purchases a sofa we weren't happy with, the only difference is the first time we didn't have children and it was broken upon delivery but we didn't have the time to deal with it. Now we just purchased a $2,000.00 sectional for our brand new house any not even six weeks out we have staples coming out of the arm cushions. Child was nearly impaled by the thing! See photos read more

Rooms To Go - Not even 6 weeks old - Furniture Stores Near Me - West Palm Beach, Florida

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My husband Peter and I went to the Wellington, FL store this morning and thanks to BRIAN, we bought an entire living room set that we are shipping up to our NY apartment in an hour. Brian went above and beyond, helping me mix and match the coffee and end tables, ferrying a lamp over to the couch we picked to see how it would go and narrowing our choices to what could be delivered in Oct so we wouldn't have to wait til Christmas. He was very knowledgeable about the stock when we told him the colors and style we liked, and he made the process as easy as possible for me and for a husband who has little patience for these things. THANK YOU BRIAN :) Kathy S. read more

I have to say this was a horrible experience. 1 star is going to our sales associate. We made or purchase on 08/15/2018. She was very helpful, and nice which is why we decided to purchase our new living room set here. Couch, Loveseat, two end tables, and a coffee table. Delivery was set for 09/01/2018. That was the day we were moving into our new condo. Knowing we would be in and out all day I thought it best to reschedule for the following day when we would be home to receive it. Call to reschedule. The customer service rep. said I could change my date, but would have to call back in three hours to set that up. I received a phone call back from rooms to go, saying next available date would be 9/21 WTF? So they didn't think to tell me when I reschedule that it would be another month before I would receive my purchase!!! Got back on the phone to try and get my original date back. That was a no go. Somehow in the 3 hours of canceling my ship date they has removed it from the trucks, and was no longer on it's way. Unfortunately I lost it with this rep. She would only give me the 21st as our new shipping date. After an hour on the phone she finally said I could get it on the 6th. Ok Great! The 6th has arrived delivery guys show up and start to build the furniture. After getting the couches in, the coffee table done, they tell us they don't have the hardware for the 2 end tables. Pack up their stuff and leave. Call customer support. After explaining that our tables are in pieces all over our floor, they tell us they can ship snail mail the hardware and we can finish ourselves. Mind you they charge a $140 fee for delivery and assembly. So naturally I think I kinda deserve a little refund, since i now have to complete the job they are paid for by myself. They offered $50 in store purchase or $35 to my card. As if I'm ever buying from here again, so reluctantly accept the $35 refund. 9/14 no hardware is received. Ummm! Hello! So I call support again. They never shipped the hardware? So now they have agreed to over night the hardware. It arrived today. For 1 table not 2 and missing rubber dots to keep the glass from sliding around. COME ON MAN! Get your shit together. Called back again today, tell them parts are still missing. Since it's a weekend they can not ship till Monday, and will only request overnight. No guarantee though. So for another week my living room will sit in pieces. Horrible experience. Will never use Rooms to Go again. read more

Rooms To Go - This is what they charge $140 for delivery/assembly - Furniture Stores Near Me - West Palm Beach, Florida

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This is the worst store in which you can decide to buy a piece of furniture, the guarantees they offer is a scam, I bought a sofa and in less than a year the vinyl already lost its color, the inspector comes to the house, and after Mrs. NIEVES from the corporation calls me two weeks later stating that my warranty does not cover vinyl color changes and even tells me that my furniture does not have such severe damage that it looks well cared for, as it is not a matter of so much importance that I was giving it, A year has not passed and the furniture is damaged, the guarantees are not responsible for anything and the corporate representatives call you minimizing your problem so as not to be responsible for any damage, if they do not want to feel cheated and do not want to see how their money is going garbage do not buy in this store read more

Loved everything about my experience with Rooms To Go. My sales person was Diane Bernier, who was friendly, warm, smiling. Didn't make me feel pressured, was helpful, informative, and I was happy to give her my money!! Thank you Diane, you were EXCELLENT!! read more

Jay was an amazing help to my wife and I when looking for a king mattress. He is a positive, up front and honest salesman, who definitely knows his furniture. If he is not a manager he should be. This store had a great selection of quality beyond our expectations and prices better than the 5 other stores we visited. read more

We just recently shopped at Rooms To Go for a couple of loveseats. The store in Boca had a very good display of different styles and options. Our salesman was extremely patient with us and very helpful. We made the purchase and were given a delivery date. This information was further confirmed by Email. Another Email arrived two days before delivery to confirm once again. The day of delivery, we were updated on the web of the approximate time to expect arrival. The next update was a phone call advising us that the driver was 4 minutes from our home. Our furniture was delivered in great condition and set up by the drivers. All in all, it was a very successful and pleasant experience in dealing with this company. read more

Horrible service. After waiting several days for delivery, the furniture finally arrived and guess what, they sent the wrong hardware for thr end tables. Now I have to wait several more days with one end table half assembled and another end table scattered in pieces on my living room floor. What a joke. They offered no compensation and the phone rep didn't give a rats a$$ and told me that she rectified the problem by ordering parts to be MAILED to my house at which I'm supposed to CALL AND SCHEDULE another tech to come out and assemble. No rude b, rectified is sending someone from the store today to fix it. First and last rooms to go purchase. Go to Ashley or anywhere but here. Once they have your money, you dont matter. read more

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Rooms Togo on Okeechobee and 95 is worst place ever to rent from,they have really bad attitude,they don't wanna help you and take your money and do what they want. I never got my headboards and when call they speak to you like shit I'm still waiting on screws to one headboard and the other was supposed to be here Dec 11 and it still not here,I'm done.If they don't change they'll be out of business.We're giving you our money for nothing read more

Waited and waited was not approached by a sales person, until Juan approached me but he was busy with another customer, there were others but they just walked by me. I guess I didn't look like I could afford to buy anything. read more

I have ordered furniture and had deliveries from Rooms to go twice now. I have nothing but positive things to say. Everyone I dealt with was good. From my wonderful salesman Xavier, to every single person who answered the phone, and the delivery guys, all of them gave good service. I am very happy with the furniture. Xavier gave me some suggestions, like an area rug ( which I would not have thought of) that made a big difference. Rooms to go uses lots of texts and emails and kept me informed of deliveries. I saw some negative reviews on line and don't get it I would like anyone thinking of using rooms to go to know that I used them on 2 separate occasions and both times were very positive for me read more

Sales person Joyce is a nightmare! So condescending and pushy... I couldn't take one more eye roll from her or another snippy, cutting interruption. Ended up leaving in disgust but coming back for the furniture I wanted and dealing with Mike, who was on top of it. I did see Joyce watching us, circling like a shark. read more

Yolanda was very helpful and professional. She helped me and also allowed me time to figure out what I wanted. Her professionalism was very appreciated!! read more

There customer service is horrible. I purchased a chair which arrived damaged. I called 10 times and the manager never took my call and although the chair was damaged they took forever to refund me. No one had the professional wisdom to ask was there anything to do to correct this. I waited for hours for this delivery only to get nothing. Go elsewhere read more

DO NOT BUY ANYTHING HERE. Unless you don't mind getting poor quality furniture and even worse customer service. The run around is their way of doing business. They ship you poor quality merchandise and half-ass assemble it in your home while getting your floors and anything else they touch filthy. When you call customer service to replace the damaged merchandise they have to send a technician out to look at stuff they know is bad, because the delivery person took pictures of it already. The tech comes out and takes 2 minutes to take the same pictures and confirm the damage then another delivery gets scheduled. The next delivery they bring out something in worse condition but they force you to take it and start the process all over again to get that garbage replaced. So you call customer service and they don't care if you get a resolution, they just just keep the same failed process rolling, like you have nothing better to do but take time off work and wait for this silly-assed excuse for service play out. Maybe one day you'll get lucky and finally get the entire set you thought you purchased, but you have better odds of winning the Power Ball lottery. read more

First allow me to explain why only 3 stars. I went to shop for living room furniture and the saleswoman I got was the worst! Right from the greet at the door she looked bored. This person walked away from me "3" times. The first time she said , I have to get this call.. happens, but it was a long time like 15 minutes!!!! She came back and seemed very uninterested in helping me. Then another phone call, this time she just walked away did NOT say excuse me?? So I questioned her, where did you go? Somewhat abruptly she said I had another!! Then she kept looking at her watch, so I said am I keeping you from somewhere,, and she said , no why, I said because you keep checking your watch. She did not point anything out, I did the pointing and asking and then, phone call number 3! No excuse, no sorry, nothing. When she came back she said why don't you keep looking around and I will be back. ONE HOUR plus, she never came back, so I was walking out and she was sitting down chatting with other sales people. She looked mortified to see me and said, Oh I thought you left. I said No, I was waiting for you to come back. Then when I already found what I liked she tired to show me a couple of other cabinets, and I said I need to think and left. I really wanted to tell her how rude she was, but figured I would not go back. However, On her card were her days off and because I liked the cabinet so much, I purposely went back on her DAY OFF! As luck would have it, I was greeted by a super friendly young man with a big smile. " Xavier Sanabia! "I took my girlfriend with me and I showed them both the pieces I liked. Xavier was knowledgeable, professional, polite, and always happy and smiling. Being in sales myself over 20 some years, there was an old saying, "people like to buy from people they like" and its so true. Xavier did have another couple he was helping at the same time, but he managed us both without missing a beat! He patiently answered my questions so I could decide which couch and which chair, and pointed pros and cons of each. Should you decide to go to Rooms to Go, on Okeechobee Bed., do yourself a favor and ask for this young man, Xavier Sanabia. You won't be disappointed. If this was just about him, I would give him five stars plus! Thank you Xavier for your good service. you're going places , your future is bright. S.Sherwood read more

I was in on Saturday, March 14. I was approached by a salesman, Enold. I told him that I was only there to look as I was getting ready to do a new bedroom but let him know that I was not purchasing at the moment. I was so impressed that he didn't just ignore me and go to the next customer to get the sale. He was informative and available without hovering and making me uncomfortable. He answered all my questions about quality of the furniture and gave me information i needed regarding mattresses. I will definitely return and ask for him. Enold is a valuable asset!! read more

Customer service sucks. I had the "pleasure" of doing business with ENOLD DELICE and at first he was pleasant of course because he wanted the sale but his true colour came out later. I was not pleased with a conversation that I had with ENOLD so I came back in and spoke w the manager. Manager wasn't all that nice either but hey it's rooms to go what should u except?. Rooms to go is now the bottom of the barrel. Worse service. SHAME ON YOU!!!!!!!!!!! read more

I have had an OK experience thus far. I just moved to the West Palm area a few months ago, and I was upset they didn't have Kane's because that was my go to place for all my furniture needs in the past. Like a previous reviewer stated, I also had Joyce, and found her to be a pest. I knew exactly what I wanted going in, and she was still hanging over me like a vulture. The only problem I am having thus far is my Queen bed is starting to sink and I barely had the furniture 6 months!! I didn't select the most expensive mattress but I didn't go cheap either. After reading the reviews, it seems like its going to be a hassle to get a warranty honored. Every last review listed here was negative. Even though my experience was so so, I'd say skip this store. It's not a coincidence that many people were displeased with the level of service. read more