I'm not surprised by the low ratings My husband and I went to return a piece of artwork which was purchased less than 2 months ago. I did not have the receipt as I was intent on keeping it. However it needed a wire cable to hang it and it took me some time to finally purchase one. When I went to hang it, it started to shift once I let go. Turns out one of the screws holding the bracket on one side was completely hollow underneath, and it's a pretty heavy piece so I didn't feel confident about it hanging only from one screw. Also, it was only then while it was inches from my face that I noticed there was a piece of human hair within the piece. The manager first said there's no price tag but there was one and the price is also clearly marked by them. He then refused to take the item back for a store credit refund, stating the tag showed it was over 3 months old and the item is being returned damaged. I stated the date on the tag does not mean it was purchased 3 months ago, only that it was placed into inventory 3 months ago. Clearly the damage was not anything that was done by me, especially given how the the screw literally fell out when the cashier took the piece. It is a manufacturer's defect period! I guess they are trying to stop frivolous returns but this is not the case. He refused to give me his name as I said he is probably the worst manager I have ever dealt with and that I intend to go to corporate. If you think managers like this will keep customers, you are very wrong! I spend thousands of dollars in your stores but now I will think twice. I don't have his name as he refused to give it to me, but look for a miserable bearded whale and you'll know who I'm referring to. read more

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We went in before heading home from West Palm Beach and found lots of adorable things. It is Halloween so they has adorable dolls which look like little witches, kitchen towels and little bakeware which is perfect for my cooking needs. I found this adorable curly haired witch ($8) who I simply needed to add to my home and there were two small bakeware for Portugal which I love! (and they were only $5 each!) The only downside was when I went into the bathroom the faucet was not working in the larger stall which I did not realize until I had fully soaped up my hands. Happy we made a quick stop before heading home because now I have more home decor which I did not realize I wanted. read more

Homegoods - The absolute cutest curly haired witch. - Home Decor Near Me - West Palm Beach, Florida

This Home Goods is very crowded. It's hard to navigate the aisles as there is stuff everywhere. It's definitely a hunt for what you are looking for at this particular store. read more

Poor customer service. Long line at checkout with 3 checkout people. When I got to the register with 2 cutting boards and one did not it have a price I asked her if she could get a price. After an eye roll and a10 minute disappearing act she returned with a guestimated price. ($34 99) I decided to take the other one ($15). I believe she said something snarky to another cashier. Had she told me it would be a hassle to get the price I would've just taken the one I got anyway. I thought maybe she could scan thre UPC code. Oh well..I guess judging by other reviews this location doesn't care about their customers. read more

Store manager Dwayne Johnson just denied to help us when we brought to their store a set of sheets that had been previously used and repackaged. We made the mistake of losing the receipt but paid by cc and they wouldn't look it up to verify. I only wanted an exchange. I have always been a big purchaser at this store but no more!! read more

I was walking into the Home Goods to use the restroom and eventually shop around with my mom. She walked in before me because I wanted to stay in the car and finish eating some food I brought. When I was done, I walked towards the store and my mom was walking out and she wanted to finish eating her food that was in the car and then she would eventually walk into the store. I continued walking into the store to use the restroom. Once, I left the restroom, I proceeded to walk towards the front of the store but stopped because I saw the aisle with hand soaps and started looking at some soaps. I was wondering why it was taking my mom so long to come back into the store so I proceeded to walk towards the front of the store but then saw my mom approaching the store. I stopped walking just before reaching the door because my mom walked into the cart area to grab a cart. I noticed a man walking very abruptly towards me then abruptly stopped and turned around and walked away. I suspected I was about to be tackled or confronted at the door had I left from the doorway. Now I'm feeling threatened and offended because I was treated like a criminal. My mom and I continued shopping around, and then I noticed the man again when I was standing in the candle aisle, he noticed me and once again stopped abruptly and turned around and walked away. He was looking for me to see what I was doing. It felt like the store was watching me because even an associate followed me into the checkout area while I was looking at display items. It was not until after my mom and I walked out of the store that I told her what I experienced. I didn't want to ruin her shopping experience. I later found out it was the store manager that was following me around after an associate told him I was "suspicious". read more

I am writing to express my utmost dissatisfaction with the customer service I recently received from your West Palm Beach store, located at 1875 Palm Beach Lakes Blvd. As a loyal customer who has always valued your products and services, I am disheartened by the lack of attention and professionalism from your store manager and sales staff that I encountered during my recent interaction on Saturday, 5/27/23. At around 4:45pm, I was making a purchase and I was challenged by the cashier regarding the clearance sticker on a cooling rack box. Before the cashier even rang the item up, she immediately used her fingernail to see if she could lift the clearance sticker off of the box. When she couldn't, she walked over to another cashier commenting about how that sticker should not be on that item. When she returned to me, I explained there was another cooling rack on the shelf that was also marked with a clearance sticker. She completely dismissed my comments and indicated she needed to call the manager because the clearance sticker was for a pizza rack. While waiting for the manager, I explained that it was not my fault that an employee incorrectly priced the item and I found it priced that way. Before the manager could arrive up front, the cashier removed the clearance sticker from the box and had it pieced together in her hand. When the manager finally arrived, I was addressed in a manor that was unprofessional and humiliating while I attempted to make a $6.00 purchase which apparently was mislabeled. The manager never acknowledged me, nor did he ask me what occurred. He strictly spoke with the cashier as she handed him the torn up clearance sticker she removed. She never told him how the sticker was completely affixed to the box prior to her removing it. She just continued to say how that sticker did not belong on that items. The manager finally spoke up and said the price should be $12.00, not $6.00. They both responded as though I placed the clearance sticker on the box in order to pay a lesser price. How the matter was handled, I declined that particular item due to the embarrassment and completed the purchase of the other items. This all occurred while there was a long line of customers waiting to check out. It was a very humiliating and an uncomfortable situation for me. The other customers continued to look at me wondering what was going on since it took a while for my situation to be addressed and for other cashiers to start assisting them. Furthermore, as a result of this unpleasant experience, I have lost faith in your company's commitment to customer satisfaction. It is disheartening to witness such a decline in the quality of customer service I have come to expect from your reputable Home Goods brand. I kindly request that you take immediate action to "customer service sensitivity" situations. It is my hope that this particular store can regain my trust and restore my faith in the quality of your customer service. read more

Horrible customer service. Manger Joey is a joke. I waited for him regarding an item that was scratched for 8 minutes with my two little ones to tell me they don't discount for scratches on items. So you have to pay full price for damaged goods. Humm... sorry no, I have had other mangers at other stores give me discounts on damaged items. Store is a mess and I will not be shopping at that location. read more

You never know what you might find! I always enter a Homegoods ready for anything. This isn't to say I don't go when I have a specific item in mind but I always have to walk the entire store. There is always some offbeat version of the typical household item. As I look around my living room, I see them everywhere. Many of my silk plants, picture frames and nick knacks started in a Homegoods. On this day I was looking for an earring tree. I didn't have any luck here but they did have some great cards. Can't beat the deal.. $1.99. It is always worth the stop when you have time. read more

It's a shoppers paradise! Relaxed atmosphere, clean and organized. An impulsive shopp

I am writing on behalf of my partner who was employed there not long ago. The store manager Shamela went above and beyond to terrorize and emotionally discourage her employees into working harder than what they are paid. Furthermore the expectations from the employees are given with an insurmountable pressure, little praise, and significant repercussions upon failure at said tasks. Though the store may run smoothly, the backroom employees are treated horribly and I hope my experience will leave room for change. read more

This store is great in terms of selections but bad when it comes to aisle congestion. It would be nice if similar items in same color schemes are put together for easier coordination but it's hunting to achieve this goal. Checking out at the registers was a breeze though. Why 3 stars??? That for the congestion and having to dig on the bottom row of shelves to locate matching rugs. If I have to break out into a sweat to find what I need, there's something wrong with that picture. Some people would not have put out the effort. Another customer mentioned that the only good thing about shopping in the tight aisles was the ability to leave shopping cart at the end. I told him not when my purse is in it and then he mentioned it may not be good with his child in the cart either FYI - There are other stores in this shopping area including nice outlet stores and Whole Foods. I am visiting the area & have not shopped in any of them yet but there are quite a few to choose from. The location is east of I95 once exit off at Palm Beach Lakes. read more

Selection is great. Customer service is terrible- only person in line for over 20 mins while one woman was checking out a customer. I finally had enough and left the store. The line quickly grew and yet no one else would help with the register. I understand when you are busy but customer service should be first priority. read more

While checking out at Home Goods, signed for credit card and as told I would get 10% discount on purchase, did not get it and the kept me for 30 minutes. I would not shop here again!!! Waste of time read more

Love this store.... great selection, prices are great on some items, not so great on others. My only complaint is that you have to go really early in the morning otherwise good luck getting through the aisles with a cart. I think they either cram too much stock or they just don't make the aisles wide enough. But other than that, the store is great and the people who work here couldn't be nicer. read more

Selection was great when the store first opened, but since then it has decreased over the mos. Not just that, they keep re-arranging the store so items keep being shifted around. Customer service is never consistent and the associates are rude with the few exception. The other store location though more compact and further away had much better service. Had an associate tell me she couldn't check on an item for availability and as I walked towards the front of the store to speak to someone else I turn around to have her following me. I was informed by another associate the reason why they couldn't check, but had the other associate had told me why the first time it was have saved my time. And finally as I was paying for my items, there was a line of ppl to check out with four registers open with cashiers, but as the line dwindled, one register stopped taking shoppers, left the light on and then just stood there watching the line.. just a few example of poor customer service. read more