Found Susan on here and called her to see if she could see me during my lunch break. She…read moreaccommodated me and 15 minutes later she was greeting me with a smile. She made the whole experience comforting and made me feel at ease. Thank you sooo much for seeing me today. I'll be seeing next month!!

I have been going to Susan for many years now and I refuse to go anywhere else! She is amazing and…read moreknows how to make you feel comfortable and at ease during your appointments! I love that she decorates the office for each holiday and season, and it really is just a joy to see her each time and catch up. She is very accommodating and in my experience it is best to set up monthly appointments for maintenance. Susan also gives great advice on maintenance and which products can help. I don't spend a lot of money on different kinds of beauty procedures but this is my monthly treatment that I will not compromise on for myself! Her location is also conveniently by the 57/5/22 freeways and there's plenty of parking.

Stop because this place is so beautiful just like the owner & her employees there were such a…read morepleasure to talk to literal angels & handled everything so well they made me a same day appointment I will absolutely come back also their decoration is PERFECT 15/10 honestly

I'm quite disappointed with the makeup service provided by The Dollhaus Beauty. The makeup artist…read moredid not use green color correction to properly neutralize my redness, and the lashes did not complement my eye shape. My lip gloss was over-applied to the point that it was dripping and could fully saturate a tissue. This was for my wedding, and I expected a consistent professional standard, especially from a studio like The Dollhaus Beauty. While the booking process and overall professionalism were good, the makeup result itself was very disappointing. Additionally, I was not informed in advance that the $250 service did not include hair styling, which was frustrating given the occasion.

Makenna & Rylie made for a very lovely experience by providing a welcoming and positive…read moreenvironment. Would come back just to see them!

The service has always been amazing. The receptionists name Dulce always welcoming and friendly…read morewhen I come in. Miranda is my waxer and every time the service is impeccable. She's super friendly and we always chatting, as well as what skincare to use.

Service is outstanding and accommodating. Love the way Jazmin takes her time and care on my…read moredaughter's brows. I'll be visiting soon and bring my Aunt for a visit as well

I actually recommended Downtown Sugar to a neighbor last night!…read more Thank You for your awesome service! It's great to have this service in Santa Ana.

Run away! I've been waxing for years and my husband get waxed occasionally. He had a terrible…read moreexperience. I don't know if she was new, used poor/old product, or just had no idea what she was doing. His appointment was with Kady Schultz. He is not new to this and did all the normal protocol. This photo is three weeks after, a doctors vist and medicated cream. Both of his thighs were completely ingrown, infected and highly irritated. It was horrible. I wish I had taken more photos when it was at its worse. NEVER going back.

Highly Recommend! I've been waxing with Kady for over 3 years and she leaves me nice and clean…read moreevery single time! Her space is clean and she always makes me feel super comfortable. 10/10!

I scheduled an underarm wax appointment, but unfortunately woke up the morning of my appointment…read morefeeling ill. The clinician called me to ask if I could come in early and I said yes hoping to be feeling better but as I began to work on some things at home I felt worse and worse. (I just found out I have Covid). I attempted to reschedule through Vagaro, but because my appointment was less than six hours away, the system would not allow me to do so. I called the salon and was informed by a staff member that I would be charged a $10 cancellation fee despite being sick and wanting to reschedule rather than cancel outright. Since my service was only an underarm wax, the fee amounted to approximately 40% of the total service cost. I asked whether an exception could be made given the circumstances, but was told it was the "manager's policy." The response felt very scripted and lacked any empathy for the situation. I ultimately agreed to pay the fee, but asked that the manager be informed they had lost a customer over $10. Unfortunately, the experience became even more disappointing. The manager, Sarah, called me after I had already explained that I was sick and wanted to discuss the situation. I was really not feeling well and did not appreciate receiving a call to discuss this further. I told the manager that, because I wasn't feeling well, the only discussion I was interested in having was whether the cancellation fee would be refunded. Instead of addressing my concern, Sarah ended the call abruptly by HANGING UP ON ME. I understand that businesses have cancellation policies, but customer service and compassion matter. A little flexibility for a client who woke up sick and was trying to reschedule, not avoid paying, would have gone a long way. Instead, I was charged a fee that represented a significant portion of the service cost and was treated in a way that ensured I won't be returning. If you book here, just be aware that if you wake up sick on the day of your appointment, you should expect the cancellation fee to be enforced regardless of the circumstances.

Drove by, called in and made a same day appointment. They were super nice and very accommodating. I…read morewas very pregnant going in and so expected my Brazilian to be painful cause it's super sensitive down there when pregnant. But it was quite pleasant and not painful at all! Very clean facilities as well. 10/10 highly recommend

I just had a prenatal massage with Christopher and I feel so refreshed and amazing! The waiting…read morearea is cute and comfy, and the music made it super relaxing right from the start. Christopher is excellent and really knows how to give a great prenatal massage. This was hands down the best one I've ever had, and I can't wait to go back. I'd definitely recommend him and this place!

This place is amazing! Brianna was so great. She listened and gave me the most relaxing massage…read moreI've had in a while. She checked in with me about the pressure throughout and I was still able to relax and enjoy it. All of the staff were super friendly and helpful. Such a hidden gem in Orange. Already planning my next one or exploring the possibility of a membership.

Linh was SO sweet and did such amazing work on my lashes and brows ! My lashes are so short and…read morestraight and she did such a good job making them look so long and beautiful !

I came in for a korean lash lift appointment as I normally have shorter lashes that grow straight…read moreout/down. Linh was extremely helpful in explaining my lash anatomy and picking out the best curl shape to complement my eyes!!! I love them so much and will definitely be adding this service to my routine. I purchased her lash serum after my appointment and have been applying it every day as instructed. I received my service almost 3 weeks ago and my lashes still look amazing!! Highly recommend booking with Linh for your lash lift