Took my Subaru in to have the clutch changed. The clutch was slipping, but wasn't making any noises. Right after Roos Only did the clutch job, it started making some weird noises that seemed related to the clutch as they would go on and off when the clutch was pressed in and out. I made an appointment shortly after the clutch job and they looked at it. My receipt from that time says, no clutch noises found and sounds are from the heat shield. The receipt also says they lubricated my clutch fork and also indicated that the noises were normal. I left thinking the noises were normal or just from a heat shield. Thinking the noises weren't a big deal, and having to deal with COVID, I ignored the noises for awhile. Months later, the noises became much worse so I took it back to Roos Only. Again, they lubricated my clutch fork, but this did nothing to the noises so I took the car to another mechanic and the dealership. Both said my clutch fork was failing, and my throw out bearing was failing, which were causing the noises. I reached out to Roos Only to see if they would work with me on the fix and they quoted me almost as much as it would have cost to have the dealership do the entire clutch job themselves, and also indicated I was out of warranty at that point. I pointed out that I brought the car in with the same complaint shortly after they did the original work and they didn't respond to me. If you're looking for quality work that should last, do not go to this shop. They are probably fine for something small, but if you're about to spend a lot of money, and want the repairs to last, it's better to wait for availability at a better shop. EDIT: not sure how to respond on yelp, so adding my response here for clarification. I'm aware the clutch fork wasn't changed, but the throw out bearing was. The throw out bearing is attached to the clutch fork. The clutch fork wasn't making noises before the work was done, only after, implying it was reinstalled incorrectly, resulting in the throw out bearing failing, which was replaced during the original work. Obviously im out of warranty now, but wasn't out of warranty three months after the work was done when I came in with the same issues. The options given were to lubricate the clutch fork, which got rid of one of the noises for a very brief period of time, or to pay another $1000.00 with me providing the parts on top of that for you to fix what shouldnt have been a problem in the first place. read more

When my original Subaru dealer quoted me $3400 for a major repair around 90,000 miles, I called three other auto mechanics. Not only did Rocky (owner of Roos) go to exceptional lengths by phone to explain the process and what needed to be repaired, but his price was the most reasonable (saving me over $1200 from the dealer's price). Roos was kind enough to offer me a loaner vehicle for the days my car would be in their shop, and Rocky applied all discounts at the time of checkout. The mechanics at Roos are Subaru vehicle trained. I have not only been extremely happy with their work, but I have continued to take my Subaru only to Roos for routine oil changes, headlight repairs, etc. because of the exceptional service. Roos honors repeat customers, which is more than you will get at a dealer. On short notice, they have scheduled me for Saturday appointments and they routinely extend a repeat customer discount (which you will not get at a dealer or other auto shops, at least I haven't). The owner, Rocky, is consistent, professional and knowledgable with regard to his oversight of the work performed at his shop. A headlight repair prompted my visit to Roos this past weekend. Since my work schedule is tight during the week and I can only make Saturday car repair appointments, I asked Rocky to replace both headlights (with the reasoning that the second one is likely to go out in a few months and this additional repair would save me another Sat trip to his shop soon). Not only did Rocky inform me that this was not needed because he wanted to save me the money, but at my insistence that they go ahead with this repair anyway, he did not charge me for the headlight and he put the one that was still good in a box and gave it to me at checkout. I have been to Roos for the past two years and for every oil change and repair that my older Subaru has needed. The owner, Rocky, and his mechanics are not only expert in Subarus (their specialty brand/make) but I have received honest and consistent service at a rate that is considerably less than at dealerships and other chain repair shops. As routine service is efficient, I generally wait at their shop. The other customers also doing so have expressed their satisfaction, as well. Given my experience and what I have observed with other customers, I HIGHLY recommend Roos for the full range of repairs. This small business is deserving of the HIGHEST rating!! read more

We have been using Roos only for just a little over a year now since purchasing a 2004 Forester. Just the usual oil changes and had to replace the radiator twice now, it was during the second radiator replacement that really turned us sour on Baki and his cantankerous attitude towards his customers. We had requested an aftermarket full aluminum radiator as the stock part is a plastic and aluminum pressed piece, this part failed 3 months after purchasing the car and then again one year later after the warranty ran out by a month. Roos will only use stock replacement parts even if they are defective. I understand this is for warranty purposes, However, as a customer, if I wish to use a product that will work better or last longer than o.e. parts then the repair shop should give me that option. The "loaner" car that was given to us had bald, leaky tires and the check engine light was taped over so you couldn't see it. The day our car was done Baki called at 4:45pm stating our car was done and he needed his loaner car back immediately, they close at 6pm. I work in Aurora, you do the math. Everytime we were in their shop we were treated as though we were bothering the employees or taking them away from something more important. We have never had any issues with the work done by Roos, just sick of the attitudes. In this day with the bad economy, customer service is top priority in my opinion, there are too many repair shops competing for your business to talk to customers like you don't need their business. I have heard great reviews for Strictly Automotive, I think we will go there from now on. I am not trying to "insult" anyone in particular, just stating how I feel. read more

First time buyer. I looked at Roo's yelp account first like I do with every company I do business with. I saw the bad yelp reviews and knew they might be having trouble getting rid of cars. I sold my old truck for some cash for a down payment and gave them a call. Just as I suspected the review misrepresented them and they were trying to fix their customer satisfaction. I let them know I was living in Los Angeles but for the right price I will drive there with a friend to pick up my new subi. THEY HOOKED ME UP! I got leather seats and electrical everything fully loaded for the price of a stock Subaru. My recommendation to anyone thinking about using this company is this: give them a chance from my experience I can say they are not a 1 star company any longer. They went above and beyond to make me happy and I feel obligated to share with everyone on yelp. Look at their reviews most are years and years old it's not fare to believe they are the same. Take my word for it and Roo's only will exceed your expectations as well! Good luck buying ur new subi I love mine! read more

I have used Roos Only as my primary garage for both a Subaru WRX and an older 1998 Outback wagon for many years. They do good work and treat me professionally. I far prefer working with them than taking the cars to a Subaru dealer. The 1998 Outback wagon is a hand me down from me that my adult son drives. We had it out in California, where my son is a student. But then covid happened and he was coming back to Colorado to do school remotely. We drove the car out in early September and it started overheating severely. It needed a head gasket job, which is expensive. I wasn't sure it would be worth putting the money into it, except that the car is extremely low mileage for a 1998 car (129,000). Roki convinced me that it was still worth doing because of the mileage. Again, you will never get personalized attention at a big dealer. They are all big assembly lines and you'll never speak with the same person twice. Highly recommend Roos Only. read more

I have been a very satisfied customer of Roos Only for more than ten years. During that time they have worked on my used 2000 Forester and my "new" 2010 Outback. I have never had any trouble with their diagnosing problems and they are consistently less expensive than the Subaru dealers. Their service has been outstanding. Several years ago, I was told by a dealership that I had to purchase a new panel for $1200 to fix my "Check Engine" light that would not go off. Roos Only made some phone calls and arranged for the part to be replaced for free. Another time, part of my exhaust system was breaking down. I took my car to the shop and they temporarily fixed the problem for free until I could bring my car in for the repair. I count on them to take care of my Roo and think they are professional in every way which is why I will be using their service for at least another ten years. read more

Rocky has taken very good care of us since I first brought my Outback to him earlier last summer for warped rotors. Later that fall, my in-laws (very kindly) took our car to get the oil changed at a chain in Lakewood, where the techs unfortunately left the oil filter untightened, resulting in a pretty heavy leak. I took the car back to Roos Only where Rocky was able to clean out the engine, and run a 90k service to get everything back in order. I was given a loaner to use for the day and had no issues. I just took the car back for an overdue oil change, and even though I called ahead, I could tell the shop was very busy. Still, they got the oil changed in no time. The price for services is very reasonable and I feel comfortable knowing my car is getting a high level of specific make/model care. I'd recommend Rocky and his team to any of my friends who drive Subarus in town. read more

I love Roos! I have been taking my car here since 1997. My car still runs like a champ. Yeah I have had the head gasket problem,but after I fixed it I haven't had any other major problems. They always show me what needs repaired and they get my car back to me normally pretty quick. I noticed the other reviews posted and I had to make my voice heard. I have severall friends who I have recommended to Roos and they feel the same as I do. Sometimes I am sure situations happen but I had to stand up for them. I feel they are an honest shop and I would not chance taking my car elsewhere! I am not sure of too many other shops who would give you and your three kids a ride to a drive thru for food then the park while your car is getting fixed. This is just one incident of how they go above and beyond and I will continue to recommend Subaru drivers to them. read more

When I bought my very first Subaru, in 1995 (a used '85 Outback), I was thrilled to discover that Roos Only was just around the corner from my home; and it was more than just a matter of convenience. From day one I could tell that Rocky was a man of integrity, and he and his crew were honest and dependable professionals. But it wasn't until I moved clear across town and was then looking for convenience, that I learned (the hard way) that honest and dependable mechanics were not that easy to come by. It wasn't long before I was traveling back across town to Roos Only when my car was in need of repair. Now on my third Subaru, I continue to rely on Rocky to keep my car going. I will never again trust my car's needs to anyone else, no matter how far I have to drive! Integrity matters. read more

My 2001 Subaru Impreza had started making intermittent squealing noises, so I started looking at places to take it in for a checkup. After a couple false starts with other mechanics, I went to Roos Only's website. They have a very convenient online appointment request form, which allows you to choose a couple different times that will work for you. When I went in, I told them I would wait while they did the work. After looking at the car, it was determined I needed new brake pads. The owner, Rocky, told me it would be a few hours, and offered a (free) rental car if I didn't want to sit and wait. They called me back in about 2 1/2 hours to let me know it was done, and it's been squeak-free and working great for a week now. Overall, a good experience and reasonable prices. read more

I cannot think Rocky and his team enough.  I brought my car to them when I already had not had use of it for two weeks, and not only did they immediately start work on my vehicle, Rocky even got me set up with a car to use in the meantime so that I could run errands that I had not been able to do for weeks.  They then shattered my expectations by having my car done and ready for pickup the following day, three days earlier than promised!  This shop is amazing and obviously cares a great deal for their customers both inside and outside of the shop.  I am getting all of my maintenance done here going forward, and if you drive a Subaru I suggest you do the same read more

I have been going to Roos Only for years for both my 1998 Subaru Legacy and my 2006 Subaru Outback. They always do a great job. Rocky explains what needs to be done and why. He has reviewed dealer recommended repairs with me and the result is often they don't need to be done for a long time. I trust has work and he is significantly lower priced than the dealerships. It is a trek to get to his place from downtown, but worth it to have a reliable, trustworthy place to take my car. I am a woman and have never felt that made the least difference in how I was treated, contrary to one review. I have always been treated with respect and a friendly attitude. read more

For more than 10 years, my husband and I have relied on Roos Only for its consistently trustworthy, expert, and fair-priced maintenance of our two Subaru Outbacks. My maintenance experience three days ago was as usual: the owner was warm, knowledgeable, and clear about explaining a list of which repairs did or did not need immediate attention. The clean waiting room is a comfortable place to enjoy a cup of coffee and the humorous banter between the owner and his crew indicate a place where people work together as a team and are happy doing what they do. Roos Only is a jewel among car repair shops and is where we send our friends and family! read more

Quick, friendly service, fair prices, estimate was right on. I would highly recommend Roos Only! (The first time I went in for service, I had the front license plate sitting on my passenger seat. I had purchased the vehicle from someone in NM where they don't have front plates so there wasn't even holes in the front for me to put on the plate. I just got the plates the day before I took in for service, so I had not yet taken the time to figure out how to put it on. When I picked up my car from Roos Only after hours, I noticed the plate was not on my seat... they had put it on for me without me even asking. :) read more

Once again my car has issues and Roos comes thur. My head gaskets went and after taking it to Roos they suspected that the coolant probably had gotten into the engine which is what my brother had thought also. After completely loosing it to the fact that a new engine was not in my budget Roos gave me a car to use and their shoulder to cry on. Spoke again with Travis, the mechanic that was going to put the engine in, great guy by the way, he had to listen to me also. They had my new engine done in just 3 days, running great, and Im praying nothing else goes wrong. Thanks Roos once again for coming thur for me.....Suzan read more

You guys have been around forever providing excellent service. This is the only place I take my Subarus. My current Subaru has 263,000 miles on it and runs better than many younger cars with less miles. No noise from engine, does what it is to do like it was new. You are honest (how rare is that in this industry?), fair priced, knowledgeable and your service area is the cleanest I have ever seen!!! This is just another point that shows you really care about what you do and my Subaru and I are very grateful you are around. You can never retire...you know that right? Thanks to you all for all you do!! read more

I'm so glad I found a care repair place that I trust! After I bought my new 2014 Subaru Outback from the dealer, I started using Roos Only for my service. I recently had to go back to the dealer for the airbag recall. The dealer said they would look my car over and tell me what else needed to be done (to make some money off me.) I wasn't surprised the dealer said my car was in great shape and couldn't find anything for which they could charge me. Yesterday I had a concern with my car and Roos Only saw me right away. Rocky and his crew do a wonderful job and I totally recommend them! read more

I'm new to the area and I was looking to find a spot to take care of maintenance on my Forester. I drive past Roos only all the time now, so I figured i'd call in to get oil, brakes and the manufacturer recommended 90k mile service. Rocky was able to get me in same day, and get all of the work done in only a few hours at a fair price. He also, after inspecting my car, wasn't pushy with services and left the choice entirely to me after providing me with the information. Quality service, and great communication. I will be taking my Forester here whenever I need maintenance or work done. read more

My Outback hit 100,000 miles and I needed a lot of work done. I really felt like I did my due diligence on this one. I got two separate inspections and four quotes. Rocky and his team did a thorough inspection and only recommended the work that actually needed to be done. Their price was extremely reasonable compared to the other quotes I got for the same work. They were able to see me right away and finished in under the estimated time. They even offered a loaner car for the day, what more can you ask? I will be going back to Roos only next time I need a service or any work done. read more