Excellent response time, professional. Responded within minutes at 1am and was able to schedule a…read morevisit with a free slot the next morning. Tenant received call 30min prior and a picture of the technician to help build trust. Would use again!

Called at noon and said they could fit me in. Within 7 hours only got an automated text. I had to…read morecall and cancel. Only reason it's not a one star review is because the operator was polite, not her fault. Also she offered a 10% discount. Just to clarify I didn't get any work done so I can't grade quality or pricing. But they couldn't even call me back to reschedule or apologize.

Had a leak in my kitchen sink and within an hour of putting in my request, Nico came out and fixed…read moreit like a boss. Great attitude. Great service. Highly recommend.

I had a slow laundry machine drain that was backing up in during the washer's drain cycle. Nico…read morecame out and patiently explained what he was going to do. The fixes were more extensive than just snaking the drain. He needed to add a cleanout and tried to water jet the drain pipe. However, he was still unable to clear the drain, since it was over sixty years old and corroded. He replaced the old drain and successfully fixed the problem. His communication skills were great.

The whole process were perfect. Quoted the job. We agreed on the project date. A team member showed…read moreup early and ready to get started. The team member Alex was professional and got to work with just a few questions. There was no upcharge, or change in pricing, just a great completed project. The project was a location close-out for a warehouse we moved out of. This will be my company to use for all future projects.

Extremely disappointed with the level of customer service. I called today to request a quote, and…read morethe representative who answered assured me they would be able to assist. After I explained what I needed, he asked me to text over photos, which I did immediately. After receiving no response, I sent a follow-up text approximately 45 minutes later to check on the status. Unfortunately, I never received a reply. It is now the end of the day, more than 10 hours later and I still have not received a call or text. A simple update or acknowledgment would have been appreciated. The lack of communication was highly unprofessional and left a very poor impression.

I highly recommend Brian and Rooter Champion for general plumbing work/repair needs for your home…read more And most importantly for complex work. He and his team did a full main line replacement that could not be replaced by traditional digging due to hard to cut pine roots. They instead did a trenchless replacement of the main. All of the team was very professional and worked as fast as possible to have it all done in just a few days. They did not have to break any concrete and there was zero damage to any landscaping etc. Brian and his team truly value clients as they've done several trips at no costs or obligation at a different home of of mine. I highly recommend their services and advice! Lastly, Rooter champion was the most competitive among 2 other bids and they still worked with me on final costs. There was no price creep or any other kind of hiding costs. Thanks Brian and team!

3 phone calls: #1: Hi…read moredo you cover Irvine? Yes I have 2 toilets that aren't flushing. Sounds like the main sweat line is going to need to be snaked! How much? $225 Ok... my downstairs seems fine. Oh... these are upstairs? In that case it's not as serious. We can probably just snake the toilets. #2 (with technician) All done sir What did you do? We took the toilet off and snaked the drain and then put it back. Ok both of them? No the other one seems fine. You are already there, how much extra to snake that and two bathtubs? $125 for each drain How much is today's total? $225. Ok I'll pass on the other drains Ok #3 (after going back to the Yelp profile and confirming that they charge $55 to scope and snake a drain) Hi how much to scope and snake a drain? $55 Are there any hidden fees? No sir Well you guys did the work already and charged me $225? Where do you live? Irvine Oh that's why I'm confused you just said there no hidden fees? It's $55 if you are within 5 miles of our office. We cover up to Anaheim. Further than that we have a minimum of $225. Ok thank you ......someone needs to tell them what hidden fees means. Also if I've already paid the minimum of $225, why aren't the additional drains $55 each? By the way the other toilet upstairs is not flushing now so I still have to call another plumber to come out now.

What a great experience! Steven was amazing right from the start! Great communication, assessed the…read moreissue and consulted with me on what issues were in play and what it would take to fix it! My washer drainage kept overflowing, my pipe under the crawl space was corroded and water was not going through. Steven took it apart and replaced it, quality of work was he's main priority... Thank you Steven

Excellent service, showed up when needed and fixed my drain quickly and clean. Would highly…read morerecommend this company for future plumbing needs!

My lovely husband and I recently moved, and we are looking for the right expertise to help us…read morerebuild our place. Finding Triple P Plumbing & Drains has given us so much reassurance! A solid plumbing foundation is exactly what we need, and your excellent reputation is just what we've been looking for. I have a few specific things and layouts in mind for our new place that I'd be thrilled to share with you so we can align our plans and move forward with this project. If possible, could you please reach out to me directly so we can connect and discuss bringing this space to life? Warmest regards, Stacey Leftwich talk2staceyleftwich@gmail.com

Two words: TOTAL PROS…read more Appreciated the customer service when I called and follow up responses. Nice as can be. Omar and Alejandro the plumber guys were equally impressive. Taking the time to explain thoroughly what was going on in my pipes, the steps they'd be taking to fix my issue, and recommended what I should be doing in the future to help maintain my plumbing. All with smiles on their faces. In this day and age when you come across above and beyond service, you not only are so appreciative, you'll continue to do business with them.

We saw that our ceiling was starting to cave in from a leak and reached out to several plumbers on…read morea Saturday. Western Rooter was the first to reach out and we scheduled an appointment for today, 6/2/26. They sent Richie, who was polite, prompt, and professional. He identified the damage quickly, 2 leaks, and fixed both in the same day. I asked him to remove some additional debris from the water damage and help me access a water shut off valve in a wall, and he gladly helped with those too. Great customer service, I would definitely recommend them.

We had Western Rooter out to our house for a big job that we'd been avoiding for a while (shower…read moredrip, a couple of sink drips, pressure regulator) and Robby was great! He came and gave us an estimate, and it was cool that there is a discount for multiples of the same job. He came back the next day to do the work and he walked me thru everything he would be doing and how long it would take so I could plan around the water being off. Got it done sooner than he expected! After he left there was one place that I saw was dripping a teeny bit, I texted and he came back the next day, fixed it, no problem! Coincidentally we needed a backflow test so we had Alex out the following week and he was great too! He let us know that although we passed this year to be ready for next year being a problem, and we appreciate the heads up! The backflow test was $100 less that another place we used to use so we win! We will absolutely use Western again and would recommend them 100%!

I reached out to several plumbers for a main line hydrojetting job and Danny was the most…read moreresponsive by far. He came out, inspected my pipes, and was honest about my options while also being very competitive with pricing. I ended up going with someone else only because of a prior relationship, but Danny 100% earned my business and it wouldn't have felt right not to recognize that. Highly recommend if you're looking for an honest and quality plumbing company.

Family owned and operated. Responsive, easy communication, business the old fashion way with a…read morehandshake, transparency and trust. Owner himself came out for the estimate and I found him to be upstanding and straight forward. Danny was knowledgeable and clearly an expert in his craft. He told me exactly what I needed and gave me options but clearly communicated the options and prices. I went with his recommendations to change out the plastic connections I always found to be flimsy myself, and the removal and replacement of the old toilet and pedestal sink and faucet was done without a hitch. We came to an agreement on price and work involved and within the next few minutes his team was on site ready to work. They had foot coverings, heavy duty blankets to protect the flooring, and had all the equipment they needed. They even picked up the extra parts needed to finish the job without any extra markup. The project turned out to be more difficult than it first appeared to finally mount the new brackets for the sink but they figure it out and got it done all in record time. He even provided the extra top notch service of drywall repair after, the very next day, with the rest of the crew returning on time as scheduled. Professional expertise with a friendly smile and a warm hand shake with top notch quality of work at an unbeatable price. If you ever get the chance to hire them, don't hesitate. My favorite is the tribute wrapped work van honoring his father who taught him the trade. His dad is and would be proud of the man his son has become and the company name and legacy he has built that carries on. Thank you for answering my call and for answering the call. God bless you and your business.