Be very careful!! Started great, terrible experience and ended Never…read more.. Had a great conversation with Kyle through Yelp and on the phone about a little leak in my backyard focet. Kyle's brother calls me the next day upset that he put the wrong address, blaming google maps for having glitches. An hour later he shows up and an hour later he calls upset that it took longer than expected (I think he was upset that he got lost) and he is going to charge more. After talking to Kyle we negotiated the additional price down. Next day I found out from my tennents that they can't attach the hose to the focet because it's visible way close to the wall. Basically it's worst than then a rookie job. Kyle agreed and said he will have someone come to fix it. Patiently called him every other week to find out when they would come for last month and he said he is sorry and call to remind him next week. Still waiting on it to be fixed.

We knew we were facing major plumbing issues when we attempted to open our drain twice without…read moresuccess . My husband found Drain Masters here on Yelp and decided to give them a call due to all of th positive Yelp reviews. Tom and Max (owner) came out right on time for the scheduled appointment. He told us what he suspected was wrong-- that we had a crushed pipe because our flooring was buckling.- long story short- it resulted in jack hammering, digging and repair. Tom assisted us in working with our insurance company and was so kind to be available to speak with our insurance adjuster, give knowledgeable descriptions of what was wrong and what needed to be repaired, send pictures, etc. to expedite our claim. His crew was neat, efficient, and courteous while in our home. He always called or texted to let us know who would be coming by and when. His prices are definitely reasonable and we would recommend Drain Masters for all our plumbing needs in the future. Really pleased!

Paul was awesome . My husband called him and he was here in less than an hour and was able to find…read morethe problem in just a few minutes. Super friendly and personable and the price was reasonable. Will definitely keep his information for future needs and he's your guy if you need a quick, reliable plumber!

STAY AWAY FROM THIS SCAM ARTIST. We were quoted 600 dollars to replace two valves that were to be…read morehooked up to a new washer a few days later. When asked regarding why the cost was so high for what seemed like a small project, Paul replied that it was for "labor time and materials" and the price dropped to 400. Due to prevailing rates for plumbers in our area, we believed that it would take some time to ensure the job was done correctly, including properly flushing the lines and installing the valves, and thus agreed. Paul was done in less than 45 minutes and we paid him. Two days later we had to call a different plumber because we had a leak due to the fact that Paul never properly flushed the lines before installing the valves. As a result, we have water damage to our kitchen cabinet now, and had to pay another plumber 150 dollars to flush the lines that we thought had been done right the first time. Upon reading the Code of Ethics on the Ben Franklin Website , I believed Paul had violated a number of their covenants, including but not limited to Integrity (we are forthright and truthful with customers, employees, vendors, and other stakeholders. We keep our promises) Excellence (We design, install, service, and repair plumbing systems and parts in strict accordance with the highest industry standards) and Respect for Others (We Treat Our Customers, fellow employees, and other industry professionals with the utmost respect). After filing the complaint via the Code of Ethics section of his website, Paul called to follow up. After failing to explain why his hourly rate was nearly 3 times the prevailing rate for our area he called me a "B" and told me to "S his D."

Simply outstanding. We were working on an issue with a low water pressure situation and lo and…read morebehold, made it worse. Once we figured we needed a pro to take over, we called Don---on a Friday afternoon---and he was able to work his schedule to see us early that evening. I'm less than an hour, he fixed not one m, but two separate problems we had! And at a very reasonable price to boot. Just can't recommend Don enough!

Our toilet was leaking so I called Don. He showed up promptly and diagnosed the problem, wax ring…read more Once he got the toilet off, he noticed that it has been leaking for quite some time and didn't feel safe just replacing it without having someone check the floor for water damage. My contractor checked and all was well. Don came back out and finished up the next day.

ABT Plumbing Nightmare-- I Will Be Looking for NEW Recommendations!…read more I try to avoid posting negative reviews. As a former business owner, I know how harsh they can be, and I always give companies a fair chance to make things right. But after my recent experience with ABT Plumbing, I feel like I need to share. I've been using them for a while--fixing leaks, shower issues, and even planning for a water system replacement. They were always quick and easy to work with ... when they are just fixing something and collecting my money. Which is, I am sure, what the GOOD reviews are from. I would have left GOOD reviews from my easy jobs too ... but ... My water heater sprung a leak--an EMERGENCY situation with three women in the house. ABT came out fast and replaced it. But during the process, the wrenching and pulling on the copper pipes caused a hidden leak, which wasn't caught until the next day... when my kitchen floor was ruined and my ceiling had a giant water-filled bubble. To be fair, the pipes are old and had a small spot of corrosion. ABT came back, fixed the leaking pipe (no charge), but if they had checked properly the first time and had seen the water leaking in the heater closet, all of this damage could have been avoided. But they wanted to get to the next paying customer. When I politely asked if they could offer a partial refund of my initial installation labor costs or split some of the repair costs, I got endless runarounds. After a MONTH of follow-ups, their response? "Sorry we couldn't do MORE free work to satisfy you... Good luck." Absolutely shocking. No accountability, no professionalism. So now, I'm out a ton of money on repairs--and I guess I am in the market for a trustworthy plumber in Auburn that stands behind their work and doesn't just collect money when it's easy.#PlumbingFail #NeedAPlumber #AuburnCA

This company over charges for the type if work they do. They won't give you an estimate unless you…read morepay $125.00 for coming out. I was charged $450 for installation of a simple faucet! Definitely avoid this business that preys on seniors!!!

My appointment was for tomorrow; last week, Tuesday, Alvin called and stopped by to check the issue…read moreso he can be prepared when he arrives for my appointment next week. Long story longer, he took one look and asked if I wanted him to fix it right now. (Seriously Unbelievable) He was just going to go home and tinker on his car, but offered to do my repair instead. He told me upfront how much it was going to cost and offered a discount - I politely told him I don't want a discount, he needs to make a living, and I am so grateful he is fixing the issue over a week early. OUTSTANDING Service & Personality

To get our house insured, we were told we needed to have a WiFi whole-house water shutoff valve…read moreinstalled. I called several places trying to get a rough bid, and Serieux Plumbing was the only Plumber to give me a rough quote of their labor and the part. Every other shop it felt like they wanted to see what neighborhood I lived in before deciding their price. Needless to say, I went with Serieux. Alvin, was our guy. He was super competent, patient, and explained (without over-explaining) what the process entailed and gave several options for acquiring the needed hardware at different price points. As we were walking the yard to find the water main (house is over 100 years old), we ran into my neighbor who actually was recommended to use Alvin/Serieux from a completely different source, and had already booked him later in the week! So obviously he has a rep for doing great work! Long story longer... the install went great. The final quote came in a little under his original rough bid. And the install quality was top notch. Can't recommend this company enough.

Although I had to go through our Home Warranty Company, whom are a pain to work with, Maples…read morePlumbing was a refreshing, local company to work with for this job. Our garbage disposal totally failed and was pouring water out into our cabinets, whether it was turned on or not. It's 9 lives were up! Scheduling our job with Mike was quick and easy. Within a day, John and his co-worker came out to replace our completely failed garbage disposal. John called me when he was on the way and showed up right as advertised. They were both very professional and courteous; a definite pleasure to work with and extremely knowledgeable as I was asking questions. Let's talk about efficiency...These two guys were in and out of our home in 19 minutes, yes 19 MINUTES! WOW! So, Maples Plumbing gets my top rating and a sincere thank you. I love working with local, home grown family business. Not that it wasn't a great experience, but I hope I never have to work with you again, if you get my drift! ;) You all rock!

Unfortunately our tub cartridge needed replacing and Maples had already replaced it within nine…read moremonths. So a bill for nearly 400.00 was quite shocking. We have used Maples Plumbing for all our plumbing needs and with three houses on the property and 5 bathrooms, thats awful expensive. We are now using another plumbing company. It is most unfortunate. We really counted on them and were shocked they wouldn't honor their work.

Katie and Francisco were wonderful. We have nothing but positive praise for both. Katie was…read moreextremely responsive and kept me in the loop on everything when scheduling my appointment. She was a joy to speak with. Francisco came by only a few hours after asking them for help giving a leak in my toilet, and he was so kind to my boyfriend and explained exactly what the problem was. He fixed our issue and was on his way in just a few short hours. Would definitely hire him again, we really appreciated all the advice he gave us. A+++++!!!! Thank you!!!!

Do your research...get it inspected by a third person before they cover it with dirt!!! You get…read morewhat you pay for! I had my main sewer line in the front yard replaced. I didn't get an option of having pea gravel or sand underneath the piping. The only way I knew they didn't put pea gravel or sand was I heard them talking. I was so stressed I just pray to God that the ground was solid and they connected the joints securely. I REGRET not having it inspected. When it was finished I tested my sprinklers and they weren't working. I wasn't going to pay anything I told them. So they're going to fix them tomorrow hopefully. This is been so stressful please listen to me go for a larger company that knows what they're doing and gets the job done correctly.

They were professional and courteous. They inspected possible areas of water leak under the home…read more They were able to do the repairs the same day! Highly recommend. I don't give reviews but had to for these guys, John and Michael. Thank you guys!!

Professional service. George was on time and efficient…read morereplacing our hot water heater. We called in the AM he came out assessed the job and by 1:00 PM we had a new tank. His pricing was fair and his work was excellent