Rooter Man was hired to perform a septic evaluation, including camera inspection, with the understanding that this would support a repair quote. No quote was provided. After follow-up, they agreed to provide one but instead sent a technician back out to repeat the camera work at additional cost. Despite being told the inspection would be used to generate a quote, no quote was ever delivered. Overall, the experience was marked by poor follow-through and unmet commitments. read more

I did not have a good experience with Rooter Man of Tahoe/Truckee. A family member reported a sewage backup at our vacation home in Incline Village. I contacted Rooter Man based on the positive reviews and requested a sewer line inspection with the ultimate goal, of course, of having the line cleared. On March 4, 2025 plumbing technician Jesse R. sent me an invoice for $625 to be paid before he would scope the line. The invoice also included an extra 3% charge for the credit card because billing after the fact was not an option. Jesse later reported video showed a break in the line along with a large number of root intrusions. He then sent an invoice for an additional $2700 to bring in a chain machine to clear the roots and assess the damage. To be clear, this was not a quote to REPAIR the line- it was just to clear the line enough to determine what would be necessary to fix it. Obviously the charges would continue piling up. I asked Jesse to send me the video so I could make my own assessment and seek a second opinion. He said "we don't do that." What??? The invoice actually has a placeholder for video, but they don't record the video? Or maybe they record the video but they just don't share it with the customer? The home is in an HOA and because the blockage occurred in a common area I contacted the Reno-based management company to see if they would send out a plumber they use. Their plumber made a site visit to determine the location of the blockage then returned a couple of days later to hydro flush the line. That same day I received the following message from the HOA management company: "Jet Plumbing completed the work! They will send the camera footage. There was a large root ball causing the issue, but they cleared it and the line looks great now." Total cost to the HOA was $825. I'm out of pocket $643 because I should have called the HOA before I called Rooter Man. But clearly it could have been much worse! read more

They know you're desperate to unclog. Most places in Tahoe are in short supply of good plumbers. Adding camera service and to do extra work was $1000 after $200 just to show up. Was done in less than 3 hours. That's over $400 an hour. They make more money than lawyers. Once they are done, your pipes are clear, your wallet is empty, can't feed the family, no more pooping. They really know how to permanently fix any future clogs. read more

Amazing service. Daniel went above and beyond to get our water turned back on after a pipe burst under the house. Absolutely would recommend. read more

Kevin did a great job! Came in a timely manner and fixed our clogged system. Will be calling for him again read more

These guys are my go-to guys for any plumbing issue that comes up. I have used them many times and for good reason. Most recently Kevin came out to assist with a clog issue which ended up being a lot more complex of an issue than anticipated. I was expecting maybe a day or two wait for them to come out but he was at our property in well under an hour after placing the call. Kevin took the time to identify the root cause of the problem as opposed to just doing a quick fix that would have only temporarily fixed the issue. He communicated well during the entire process and made sure I understood what he was doing and why. He went above and beyond to ensure the issue was completely resolved and worked into the evening hours to make sure it was done correctly. He helped identify some key access locations so that I had that information for future needs. These guys are a customer first organization and there is nobody else who will provide as good as a service as these guys. They are a must call for anyone in North Tahoe in need of plumbing services. read more

Got price gouged on service at our home in Truckee a couple years ago. Spent 3k to have the tank serviced. My bad for not doing a better job researching other companies. Needed help at a home I manage on Donner Lake a few weeks ago and they wanted to charge us about 50% more then what their competitors were offering and said we needed to to the work ASAP which was BS. If you need septic work, stay away from these guys and go with A-1 Testing. read more

Our septic tank hasn't been cleaned out since my husband bought the house 30 years ago we were without water for a few days.. I finally got tired of waiting on him to figure out who to call.. called Rooter Man Plumbing they came and emptied the septic and finally we had clean running water.. and I will be relying on them from here on out to keep everything going. Thank you so much guys!! read more

Kevin did a great job! He was professional, fast, and courteous. He explained everything well and answered all my questions. He diagnosed and fixed the problem correctly. Kevin is am asset to this company! read more

Daniel did a great job servicing our water heater. He was knowledgeable, friendly, and confident about what needed to be maintained. He will be the first person I call anytime I need help with my plumbing needs. read more

Rooter Man was super helpful and Daniel was amazing! Very knowledgeable , friendly and professional. Thank you!

This is the worst experience I have ever had with plumbers. Very rude customer service. Unless this business changed hands in the past few months , I would NOT use this company. read more

Just want to caution everyone in the community about "RooterMan Plumbing". Our sewer pump system alert/alarm went off the other night, so I called them to come out and take a look. They said they would send someone out. They insisted on charging me $231.75 upfront when I initially called to make the service request. The service guy didn't show at the designated time. I was unable to reach anyone when I repeatedly called to find out if and when he was going to come. I finally reached them and he finally showed about 2 hours later. He was rude and unprofessional. He spent around 5-10 minutes max at our home, took one look at the system in our basement and said "it probably just needs to be pumped out and cleaned". I said "fine, please go ahead and do it". He said he couldn't do it right then and there, but would need to schedule that service at a different visit. I said "So, if you're not doing anything to fix the problem, why did your company charge me almost $250?". He said "that's our 'show up fee'". I said "show up and do what??". He had no answer. The charge hit my VISA statement today. I contacted the company and asked them to address the issue directly with me several days ago. I've still heard nothing back from them. Since I've been unable to get any response from them, it appears that this is some sort of scam. Beware of "Rooterman Plumbing" here in Truckee. read more

this review is for Dan/Daniel in the tahoe/ truckee area. He has done work a few times for us and he is fantastic!! He is sharp, straightforward , honest and gets the job done right. We have used him for a variety of issues. I don't hesitate at recommending him. read more

Great service. Daniel Smith was professional and fast. Appreciate them coming over to take care of our plumbing issue in a weekend. Will recommend in the future. read more

Our sewer pump died on a Tuesday night. I called Rooter-Man Wednesday morning and they sent Daniel out by 12:00 noon. They were knowledgeable, professional, and fast. They pumped and serviced the tank, ordered the part and had the job completed the next day as promised! Totally satisfied with them. read more

Service was okay, job got done. Prices are outrageous, and 3x what any other plumber would charge. I'd go as far as saying its price gouging. I'd recommend looking else where as they are not transparent on cost upfront. read more

Do NOT hire. I had a clogged toilet in Truckee. Once they came, they called and told me their show up fee was $525!!! and that I had agreed on that (which they never mentioned) for them to do the repair. I was on a phone call with him during this time and my daughter got hurt and I was tending to her during our phone call, he kept yelling me to pay him and sign the contract, despite me already asking why the estimate was so high. He just kept yelling at me telling me he needed the contract signed or he'd leave. After 20 minutes in our condo, he snaked the toilet, did not retrieve anything, told me there was something stuck, and options were to dismantle the toilet outside which would cost more or replace the whole toilet." My toilet is still clogged! WORST COMPANY I'VE EVER ENCOUNTERED. read more

Expensive, poor communication, appalling customer service, misleading pricing, unskilled work. Dispatcher confirmed they could repair or replace the water heater Sunday but that it would cost extra because of it being after hours & that I would receive a call when they were on their way. I checked several hours later, he said that I told them not to come because they couldn't get parts on a weekend. I tried to say that must have been someone else he argued trying to convince me that I told them not to come. I ended up restarting the clock on my emergency repair at 1 in the afternoon. I should have moved on at this point. May my massive error be a warning to you. The next day I called 30 min after I was told I'd hear from them to try to get a sense of when they might be able to come, so that I could figure out my workday. This time the dispatcher went off on me, my request for even a broad window was met with nasty remarks, he yelled at me for several minutes because I had the nerve to attempt to get clarification. I would try to explain my question and get cut off with more nasty comments. I have worked with a LOT of contractors/tradespeople I always treat them with respect, including in this instance. I am absolutely disgusted by the treatment I received, it was unprofessional & utterly appalling. I only moved forward because it was an emergency and I was already so far into the process that starting over felt impossible. That was a huge mistake, I wish I had gotten refunded right then and there and worked with a different company. The technician didn't do a very good job either. He wasn't considerate about the home or the people inside it, (turned off the water without giving the chance for anyone to do anything - with a toddler not having water for several hours coulda used a heads up), wouldn't move what he needed inside so we could close the garage, ripping down construction plastic instead of masking it out of the way, leaving gates and doors open, not putting things he used back where he got them from, he damaged the new water heater pan when installing it because he couldn't lift it properly by himself, and it is seated so close to the pan edge on one side that it makes it challenging to take the door off, and he left a mess in the driveway that I had to clean up (trash, machine screws etc). They trick you into paying more than they explain at every turn. An emergency call the show up fee of $175 is collected before they come and they don't tell you that doesn't include them even looking at the issue until after they arrive that costs another $289, they should be up front that the fee for an emergency is baseline $464 because if that is much for you you're out $175. They forced me to pay before the job was complete, despite being told the final payment would be collected after the job was finished. I was told that a second technician had to come out to check the work of the first technician before operating the water heater and that he would not come until payment was made. A non-operational unit that has not been appropriately checked is NOT a completed job. In fact the job wasn't completed properly by the first technician so the job really wasn't completed, the second technician found leaks that had to be fixed and the first technician had installed a CO2 detector improperly (way too close to the water heater). This job could have been completed properly in less time if they had utilized more than one or a more knowledgeable technician from the get go. Now they apparently need to be present for the inspection, (in case they need to fix or adjust anything) - you'd think that would also be part of the job right? Nope they claimed I was paying a permit fee but then tacked on (without telling me) an additional $322 for their time to attend the inspection which who knows if they even will. There are different sets of reviews online do not use any version of "Rooter Man" or "A Rooter Man" they are clearly trying to escape their bad reviews by presenting the company name in several different ways. I hired the Truckee one but it's based on Carson City. read more

Excellent customer service especially for the Tahoe area. We recently remodeled our place but one toliet started to leak. I couldn't get hold of our contractor(which is normal for Tahoe) and it was so close to the new year eve. I found Rooter Man plumbing on google and called them. To my surprise, they said that the could come the next day at 9am. For those who don't live in the tahoe area, people have no idea how difficult to get anything done. Some businesses either don't call you back or schedule visits weeks out. Later in the evening, my contractor called me back. Since the place is still under warranty, I texted Rooter Man plumbing to see if I could cancel their visit. Again to my surprise, they agreed without getting upset at me. Even though I didn't get to use their service but the experience has already exceeded my expectations. I am so happy that I found a reliable business in Tahoe and will be sure to call them the next time. read more

If you value good service, honest work, and an honest service, never hire Rooter Man! Rooter man plumbers are the absolute worst people in the area. They are absolute scums! They charged my neighbors $4500 to unclog their pipes, only spent 5 hours at the house, and didn't complete the job! Then when we try to get a bill, receipt, or anything that shows what it is they even did at the house, they refuse to do anything and get angry with us. They were supposed to mark out the underground lines, provide a itemized quote for the work, and a quote for the new waste line to be installed. Instead they just told my poor neighbor it would be $15,000 to redo a line, with no details quote. That's on top of the $4500 as well, not included. Absolutely unprofessional and unreasonable people. Never hire them! read more

Rooter-Man gets it done, they show up same day and clear my lines. They also have camera capabilities to trouble shoot possible problems. read more

These Guys are the biggest rip off I have seen --and I was a general contractor for 40 years. They charge us 5 times what another contractor said he would have. and I agree with -Pat J's -review ,my interaction with this company was also horrible and frightening. do yourself a favor and find someone else. read more

They responded for quickly and where able to handle my issue without any problem. Thank your for your help and knowledge.

Do NOT go with Rooter-Man Truckee. We had an issue in July and they were fine enough. They got someone out fairly quickly to deal with the Sump Pump. They dealt with the clogging and cleaning. It was thousands of dollars. We then paid more thousands of dollars for them to come at a later point and fix the actual issue. Our alarm went off yesterday evening. We called and it was a very frustrating conversation. They said that if we wanted to use the guarantee/warrantee from the work we would have to wait until Monday. We said fine, we will pay, send someone. We waited until 11:10 Sunday morning and called. And they said we hadn't want to pay the overtime. We said that we specially had. He interpreted something I said as super rude, and got on a very high horse and wouldn't even accept an apology (that I didn't even mean - I just wanted to move on). He had also been rude and difficult last night (Saturday early evening). Anyways - if you are looking for good customer service, never go with these guys. We are going with a different plumber and it will likely cost more since their will not be a warranty - but it will be worth it to never have to deal with these people again. read more

Our six year old put a toy down the toilet in the middle of our vacation. They came out and fixed it even thought it was a hard job. Good professionals. read more

Paid nearly $1000 for guaranteed unclogging of our drain. They refused to go through toilet and went through a tiny drain in bathroom sink instead. They never finished the job, but kept the money anyway. We then paid another company half that and they unclogged by going through the toilet drain with no problems. Rooter man is a rip off. In addition to stealing from us, the manager/owner's son was the meanest and most unprofessional person we've ever done business with. I recorded our conversation on video and when I have time I will post for others to see the level of disrespect and immaturity this manager showed. read more

Worst customer service ever. Operator (Who I think is the owner, Ralph) was unbearably rude, never sent technician when promised and is a price-gouger. Said people from 408 / 415 are "Cry Babies". Never finished the job; hung up on me after THE 5TH SERVICE CALL AND $2,800+ in charges and told me to fix it myself. NEVER USE ROOTER-MAN PLUMBING!!! So glad I used Amex and Ralph (Jacknut) got NADA for the crap job he did and jerk he is!!!! Called another company and they were awesome and fixed it same- day. read more

Totally burned. Don't sign their tablet in advance, there will be a big hidden charge. They charged us $875 for 30 minutes to TV a line and didn't complete the job. It was completed by another vendor for $325. Not Good. The fellow claimed to be the owner, was rude and called me a liar when I complained about the price. read more

We had a clog in our house plumbing in SLT and called for a plumber. They were able to get out quickly which was great. The first visit, they couldn't tell us what was wrong but auger'd the toilet and left, knowing it was still clogged, and charged us $175 for the service. They recommended they come back and take off the toilet to put a camera down since they couldn't find a clean out to assess the problem, and that they'd replace the toilet as well since it was off, thinking it was old and potentially troublesome, all for about $1k, but would credit half the initial service call if we did the service. We said we'd remove and replace ourself to save money so they could access. Up against the wall with guests checking in within 24hrs, we agreed to have them continue service for another $350 camera inspection after we removed the toilet, and they confirmed we had no clean out, and found the clog location. They found roots in the pipe. Now we're over $500 for essentially a snaked pipe with a camera, and about 30-60mins work. But we know what's wrong and the fix that's needed, which was good. The bad news, they wanted another $2600 to clip the line and install the clean out to fix it, and needed to dig down a foot or so under the deck (no snow) to access the pipe. This cost was shock, so I called around and talked to other plumbers in the area that mentioned this service was likely a $350-500 job, plus the $300 permit, which included the $65 in parts needed. We asked Rooterman to tell us the location of the clog, which I figured we paid for in the $500, but they refused to tell us, forcing us to use them or pay again for the diagnosis with another plumber. They knew we had guests coming in 3 hrs, and unfortunately, we couldn't find someone to come out on short notice, so we agreed to move forward knowing we were being charged through the nose. They did agree to come down a couple hundred bucks after some tough conversation which showed some compassion. So after over $3k, we got a cleanout installed and cleared the line (but they found another root as well for later). I will say they were very professional, sending pics of the job, good communication, and they got it done on a tight time constraint where nobody else could. I like to think they didn't take advantage of our desperation, but at those prices it's clear we paid a huge premium for roughly 3-4 hrs of work. If you have deep pockets and can afford it, these guys are great in the on quality and availability. read more

I did not take the negative reviews in regards to this company seriously. Please learn from mistakes. This company stole my money (as they charged me but didn't do any work), cursed me out on the phone, and threatened me. Yes this company will threaten you, curse you out and steal your money. LOOK ELSEWHWRE read more

Terrible service cussed out an employee, didn't show up for the initial service date, we called to ask what happened and they sent someone out shortly after. We needed to install an outlet, did that, called them back to schedule and the individual on the other end of the phone lied and then called the employee a "Bitch" and hung up. This is my second time using these folks in 3 years and both times the service was TERRIBLE. DO NOT USE. read more

After another company (Roto-Rooter) failed to clear my drain and gave up (after charging me $270), I called Rooter-Man who showed up the same day. The tech, Daniel, quickly cleared the drain. Rooter-Man cost a little more than the others, but actually got the job done! read more

Daniel was awesome! He responded to a clogged pipe in a timely manner and was extremely professional and knowledgeable in solving the problem. Highly recommend this company for any emergency plumbing needs! read more

So thankful for Rooter-Man! Late last night we heard water leak sounds and discovered pipes were leaking underneath the house. The next morning we were put in a queue and Rooter-Man sent out Daniel in a very timely fashion. Daniel was quick to find the issue and resolved it in no time. Additionally, he noticed the fill valve was broken in the downstairs toilet, found a replacement piece in his equipment, and once again saved the day replacing the broken part. Thank you again, we appreciate the great service (professional, courteous, and fast acting) and the clean repair. read more

Rooter Man Plumbing - Pipe repair - Plumbing Near Me

Brad was very professional and helpful... Would definitely recommend this company for any plumbing needs read more

I would love to tell the reason for my one star review, but due to fear of reprisal from the gentleman at the Truckee location... I will not add specifics. As a customer, I would steer clear. read more

Excellent service and they really know their stuff We had to repair a broken sewer line which was quite a task they took care of all the digging the permits talking to the city and everything that was necessary. read more

Pro They responded quickly. It took one hour to return my call, another hour for the technician to arrive and less than a hour to unclog the sewer. Cons Dishonest worker. He took a brief look at the sewer and estimated the work costs over $500. He told me that's just how much it costs. It was about 2 p.m. I didn't want to waste time for another plumber. So I hired him for the job. Then I found out the camera inspection should be optional. Bad Customer Service. I asked the Customer Rep to mail the receipt because the one the technician texted me is unreadable. Four weeks later, I still have not receive it. After you collected $515 from me, you couldn't send me a receipt for 55¢ postage! read more

I can't say enough good things about Ryan and Rooter Man. We live in an old Tahoe house and have had tons of issues with our old piping. Rooter Man has always come to the rescue! For our last job, Ryan was a HUGE help! He made the time to thoroughly inspect everything- even under the house. He's a creative problem solver who was able to diagnose the root cause of our problem and come up with a solution that fixed our problem for good and didn't break the bank. He and Richie worked extremely hard and were also very friendly, trustworthy and easy to work with. There are a lot of unreliable plumbers in Tahoe, so if you have an issue, you have to call Rooter Man right away - you won't be disappointed! Thank you Ryan and Richie! read more