I had our septic system overflow into bathtub, while I was in there! I can't even begin to tell you how awful that was, and having major surgery two weeks before, I moved quicker than I ever had. Freaked out with everything overflowing in my bathroom, I tried calling a few locals and was told nobody could get out till neck week?! ‍ So I called Rooter Man and Ryan was out within hour and thirty minutes. Ryan unclogged the line and returned following day, to pump and assess our problem. Which there is a problem broken line, roots and he could not access our leach line tank due to the cover condition. Ryan kept me in the loop with everything he was doing. Rooter Man/ Ryan really came through for us. I would highly recommend them for any of your plumbing and septic needs. Two thumbs up read more

Don't hire them!! Don't sign contracts!!! They are thieves!!! They will try get more $$ from you even after paid top dollar & they should keep mouths shut and fix house w 25yr warranty!! They called me a liar & told me to get off my own property!!! Omg wish I can be reimbursed $$ I paid so I can hire another who doesn't argue & yell when I have a clog that they knew about 1 year ago!!! This thing is not allowing me to put my anger onward in words I can see all the bad reviews from Yelp, the Better Business Bureau and google when I'm trying to post my upsets it won't always post. They called me a liar. I have proof That I'm not the liar they argue about the warranty is not included, but yet they cleared the kitchen called when they came down a year ago along with the bathroom clogs. No one should be treated like this especially elders like me. I put too much money and House is covered for 25 years but they're telling me that that that means only like 1/16 of the house is covered from that from the grass to the street not the house who is covering the plumbing Appliances don't sign a contract. Don't get yourself stuck like me just because you gotta call him out. I want another plumber so I need to hire a plumber 63 years old youngster embarrassing I will get Atty. I will my feelings about them all over the place just as many others then I'll deserve customers. They deserve to be shut down read more

We called this afternoon with a major septic backup. They came within a couple hours, climbed in the tank and freed up the pump. Guided us as what our next steps are professionally. Ryan saved us at 7pm in the evening. Thank you Ryan and Rooter-Man!!! Don't call anyone else. read more

Amazing response time, technicians are very helpful! The got my main drain unclogged, answered all my questions, and were above and beyond helpful. Would highly recommend!!! read more

I have had them out to my house for two emergencies on the same day when no plumber in Tahoe was even answering their phone! Rooter man's people were professional, fair and quick. I would highly recommend! Rory was amazing and was forthcoming with everything. They made my emergency a more palateable one. Thank you, rooter man!!! read more

I previously posted a review which was not a positive one about the lack of response I got after the initial visit. And the rude guy (after reading other reviews, likely the owner Ralph) who yelled and hung up on me and canceled my contract. He even emailed me that he canceled it so I have proof. Guess what? Two weeks later they charged my credit card $837 for NO work performed. Now it's gone from simply poor customer service to extremely shady business practices. I can't imagine how they remain in business. Daniel, who initially came out, was very nice and I have no complaints against him. An investigation is pending. read more

Great service, found the problem right away! Had a clogged shower drain, they quickly unclogged and added an agent that prevents soap scum buildup. Glad that they wore Covid masks and show protectors! read more

My day started out with a HUGE sewer back-up, on a Sunday, of course! So happy I called Rooter Man. The service technician, Daniel, showed up within the hour. He was polite, professional & really knew his stuff. My house is a confusing, funky mixture of old & new and I have no idea where to begin when something goes wrong. Daniel knew exactly where to look & how to diagnose the problem. He figured it out quickly & fixed the issue for a very fair & reasonable charge. I will never call anyone else! read more

I discovered we had a plumbing emergency in our Cabin on a Sunday morning which caused a major burden to our elderly parents who traveled great distances to stay with us. Ralph and his team called us back immediately after placing a call and had someone out to repair out issue within hours. Turned out the issue I had was covered through my home warranty, however it took a ton of coordination between Ralph (Rooter-Man) and our warranty company. Ralph spent his time with multiple phone calls over several days working through the warranty company's red tape and helped us get back a reimbursement. I would highly recommend them for your job, Ralph was extremely service oriented. read more

Rooterman was called to my home in Incline Village to replace an expansion tank in my heater unit. The technician who repaired the spontaneous leak replaced the tank with the incorrect tank and changed out a fitting welding in a larger not appropriate sized fitting causing my heater not to work. When I called to let them know my heater was not working, after the change, they responded they do not work on heaters. I had to have another plumber out to fix the repair done by Rooterman. Rooterman said they would refund my money after they received a confirmation invoice from me from the new repair. They are now giving me the run around. Think twice before using them. read more

Rory Harms was great, he was kind, knowledgeable & diagnosed the issues with my sewer line. He explained the issue & showed me the photos taken by his camera of my line. He offered great advice & I will definitely use this company in the future. read more

We had a plumbing issue which left our only toilet and shower unusable. We called Rooter-Man and they came out same day within a couple of hours. Ryan was incredibly professional, clean, respectful and friendly!! He even closed the back gate on his way out...not many contractors would have. We couldn't have asked for a better experience. Ryan fixed the issue quickly, we highly recommend Rooter-Man and Ryan in particular! read more

We had a problem with our main water line! Nightmare! We called Rooter-Man. Dan was assigned to the service call, he showed up quickly, and got the job done in a clean timely manner! I will call them for all my future plumbing needs! Thank you Dan! read more

Quickly responded to my request. Checked out my issue and made recommendations. They seem to be very experienced, knowledgeable, and ready to help! read more

We were having hot water heater issues and left messages for several companies and this was the only company that returned my call (phew!) Dan Smith was very professional, efficient and more importantly, knows plumbing and was able to help us resolve our issue quickly. 12/26 update: I received a call that we have no hot water at our house and I'm currently working. I called to see if they could send someone over to look at our hot water heater. No one could lookup our last transaction unless I had an invoice number or date. Come on- it's almost 2020 and you can't look up the work done from over the summer Thanks read more

I was in a pinch with a backed up sink and Rooter-man came to the rescue and even offered to come out same day. I worked with both Dan and Ryan and they did an excellent job. They were fast, efficient, and even gave me advice on how to better manage some of the legacy buildup caused by old pipes and plumbing. I will 100% call them again if I am ever in need of any future plumbing needs! read more

I had a GREAT experience with the guys at Rooter-Man Plumbing. I called around 12:30pm with an emergency call to make sure I did not have a gas leak. They were there within the hour and checked everything out. Everyone I talked to was so experienced and detailed in their response to me. We recently had a bear break into both the main house and the guest house and they let me know the bear that had entered and turned the water on and that caused the water heater to work super hard for about a month. This caused the garage to smell like gas. They informed me we need a new water heater but let me know it can wait till after my guests depart from the home on Sunday . My overall experience was 5 star. Intelligent people with accurate knowledge of what they are doing. I will absolutely be using this company for the rest of the vacation rentals I manage in the area. Thank you so much!!! read more

These guys were extremely competent, professional, and courteous from the start. I needed an extensive sewer line repair that took several days. Ryan and Dan always informed me as to when they would be arriving, arrived on time, took time to answer all of my questions, and always left the site clean, buttoned-up and safe. When the job required partial removal of a deck, they took painstaking efforts to put it back together so well that it looks like new again. Can't recommend them highly enough. Thanks, guys. Ray South Lake Tahoe read more

Our toilet broke on a Saturday. We called a bunch of plumbers and left messages. Rooter man answered the phone and scheduled a technician for that afternoon. Rory the technician was great did a patch job on the toilet so it worked and scheduled a toilet replacement for the following Monday. Monday Rory did not arrive as scheduled. Unfortunately you can not contact the technician directly but have to call the dispatcher. The dispatcher was rude when I called and asked for an explanation as to what was happening with my appointment. Rory eventually called and rescheduled for the next day at 9:30 AM. An hour after Rory was scheduled to arrive on Tuesday and with no call I call the dispatcher and he told me my technician would be there and that I should grab a cup of coffee. That was it. Rory showed up at 11:30 AM and did a very nice job installing the toilet. So the communication is terrible but the work is good. When scheduling with this company allow a lot of extra time and bring your patience. read more

Service call/rates based on which way the wind blows. Not professional at all over the phone. Treated me like a tourist, resident for 35 years. Yes, it snows where I live. read more

Terrible experience and I never hired them to clear a drain line. Called on a Saturday, was advised of a $125 call out fee, decided to wait until Monday as there was no emergency. Called Monday and was advised of a $225 call out fee because of the storm. I understand the weekend fee for overtime, but an out of the world $225 to leave the office in a storm? Also, they required a credit card authorization form prior to setting an appointment. Not good to penalize current customers for previous customers bad behavior. Business is opportunistic and unethical. Will encourage anyone to call Roto Rooter in Reno. No charge for travel and very good people to have work at your home. read more

Our kitchen sink and dishwasher drain was overflowing from a deep blockage I didn't have the tools to clear. Daniel came same day, cleaned it out and tidied everything up. Friendly, fast and efficient service. Highly recommended! read more

Rooter-man, sent out Ken, to give me a quote. I explained in detail the work to be done on the telephone to the person that dispatched Ken. Scope of work: Extend or add an additional water line to already existing bathroom that has one sink, now going to two sinks. The Sheetrock is off the wall exposing the area to work. The new cabinet is stand alone & has the two sinks in the cabinet. All that is needed is the addition of a water line & drain pipes to the new sink. Ken felt this job would take 2 days at $3,360.00. OUTRAGEOUS. Consumer beware! read more

Showed up with in about an hour. Daniel was personable and professional. Not cheep but got it done.

Rip off artists.. Called them to clear a slow drain in my bathroom. It's a vacation home and they must have thought they had a real sucker on the line. They said the drain was too bad to snake out and they'd have to open the wall, cut out the old pipe, and replace it. All for the low low price of $4200. I called a handy man I had used on the past. He went out with a small manual snake and worked it for two hours. Cleared things up, all draining great three hundred bucks. Rip off artists. read more

They don't have an office or anyone to answer the phone; rather, they have some not-very-good Google phone system which transfers calls to whoever I guess is available. I called for septic tank service, gave the guy my information, then was told I could have the service that week but to call back in the morning. Called the next morning and had to leave a message. Was eventually called back by a real jerk who kept putting me on hold. He finally said they couldn't do it that week. Avoid them. read more

Rude and completely rude. Promised they would go out to look at a job then acted as if it was my fault when I called ask for the bid 2 days later. They wanted money up front prior to even looking at the job. Wow I can understand charging a fee to look at the job as everyone should be paid in case they do not get the job but a % even before you look at the job seems unethical. Lived in Truckee all my life and in real estate for 17 years. Wow. Bad business I will spread the word. read more

Daniel was knowledgeable, thorough, and communicative. He was a pro, and based on this experience, I'd recommend Rooter-Man. Thanks Daniel!

Ralph is awesome! He went out of his way on a stormy Saturday to make sure our renters plumbing issue was taken care of promptly. Ralph is a straight shooter and recommends what is best for his client. We trust and highly recommend this company and it's services. Thank you soooo much! (This is the second time we've been in urgent need of service and have been super happy both times). Thank you again!! read more

We have cabin at Donner Lake, about 3 weeks ago our toilet backed up. I called Rooterman , Truckee, they are the best! They sent Daniel Smith out to our cabin , our cabin was built in 1950's, so did not know where clean out was. Daniel had to pull toilet and cleared line, during this time we could hear underground, and found the clean out. We dug around and found it and to our surprise there was a bottle stuck in the top with a message in it !! The message was from 1974, from the people that built our cabin and were friends with our neighbors. Daniel Smith was so great and professional, I would highly recommend Rooterman. They do all kinds of plumbing work , I will be calling them to change a water valve . I have only done one Yelp review before this, I am so pleased to have found them ... Lesley Prentice read more

Ralph owns the company and Kenny did some very solid work for us recently. They were able to trace and locate where our primary and secondary drainage lines ran, where the clog was and fix it. Yard was so clean after that it was hard to tell where they had done the work - much appreciated. Very competent, not inexpensive as sewage problems seem to be these days, but they did come quickly and competently. Thanks Ralph! read more

I had a clogged garbage disposal, and i couldn't keep the thing running. They came out right away and fixed it in no time at all. Great service and a good price. I will be usung them again. Thank you guys! read more

I maintain county buildings and we have used them for sewer back ups, sewer root cutting clean outs and leak detection. They did an excellent job every time! read more

We used Rooterman last summer when our bathroom plumbing backed up. Ryan of Rooterman appeared that day and diagnosed the problem. As he worked on the blockage he kept me fully informed of his progress, as well as of short term fixes and long term fixes to our septic system, always mindful of the potential cost. I very much appreciated his suggestions. I would use Rooterman again. read more

Tried to hire these people to pump a septic tank north of Truckee, and they gave me a invoice of 750, with seemed like a deal. I ask if this was the total and they said no, and gave me another invoice for 1950. The guy who answers the phones didn't seem to know what charge was for what or why I was being charged so much. Seemed like they run a get your card information with the small bill, then charge whatever they want on a second bill they don't tell you upfront about. Found another place further away to do it for 1015. Wouldn't do business with this outfit. read more

I agreed to pay a hefty overtime charge to clear some drain roots as I was not in the area during this episode so had to communicate by phone. $ 735 for 10-minutes work but it was a Saturday so my complaint is not about being ripped off but to let the general public know you will be gouged. The plumber who did the work, Daniel I think was courteous enough and cleared the roots. I made the mistake of asking the owner for an Invoice and an explanation of the issue so I could seek a professional to fix it correctly. The owner on the other hand is incompetent, rude and unorganized. Not the qualities you should be seeking in a professional business. He will not produce an Invoice and hung up on me the 5th time I called in 6-weeks whining he was too busy for petty requests like mine. He could benefit by a "Business for Dummies" course. I would suggest not using this company. There are many other reliable and responsive professional plumbers in the area such as Mackinaw Plumbing. read more

Daniel the technician was great. Very nice and efficient replacing our garbage disposal. Arrived on time with mask and was very clean and efficient. Only issue is that they are a bit pricey but as with everything you get what you pay for read more

I had a water leak occur in my house while I was out of town. I had the water shut off til I could return and deal with the issue. I phoned numerous plumbing businesses, most did not answer the phone. Rooter Man answered at 0730 a.m. and set up an appointment later in the day. Jessie and Ken showed up on time and had the problem taken care of shortly thereafter. I really appreciate the prompt service and these two were very nice and professional, explaining everything. I will definitely use this company again as they are truly full service. read more

Thank you Jessie and Kenny (and Zeus!). Our 60 year old cabin had plumbing issues and they came out to our cabin within an hour of our emergency call. Both extremely professional and life savers! We will use their service again (hopefully not too soon) and we highly recommend their service! Thank you again! read more

What a con man Jesse is!!!! We knew the 2 inch drain line was leaking under the house in Tahoe City. My pretty blond wife wanted to take care of it...so she called and Jesse came out. Went under the house, called it an emergency! It would be $900 to repair the leak and another $7,300 to clean up the deadly hazardous waste and mold. I KID YOU NOT! $8,200 estimate to repair a leak! Mind you he could do it all then and there in just a few hours. Upon hearing him scared the crap out of my gal....I came down the stairs and (my goodness I showed great restraint) requested he leave. He insisted on $175 for the "estimate". A local plumber.."Tahoe's Best Plumbing" (Leslie) came out ... repaired the leak, took pictures, and explained the situation...all for $175. COMPLETE! She showed numerous before and after photos. No "waste" No "mold" (doesn't happen in Tahoe...) Jesse is a CON MAN....the was no "waste", no "mold"...and the repair took 5 minutes TOTAL. read more