RENE'S A BEAST!! Then Sean showed up and they went into DOUBLE beast mode and fixed my problem big time!! Much respect!!

Tried getting ahold of the owner multiple times and was told he would call us back regarding an unprofessional experience and being over charged. My technician didn't know what he was doing. Had to call another plumber while he was here to tell him what to do and was still charged an inappropriate fee. Talked to the corporate lady multiple times and couldn't understand why no one called me back. I'll be notifying the better business bureau at this point. There is no 100% guarantee. Save your money and call someone else. read more

I had the pleasure of having Shala come to my home and fix plumbing and she was very professional. Thx

Our plumber was really nice . Only thing is we didnt get a text when they were on the way . But otherwise nice and reliable. Would recommend . read more

Tom came out today to my house for a estimate and he was helpful, nice and his customer service was awesome! He really helped me out! Next time I have any plumbing issues I'll call here and ask for Tom! read more

While we had a few mishaps with scheduling, Tyler was able to show up and save the day! He was very kind, professional and informative. He replaced our toilet tank in a timely manner for a fair price. Definitely would use them again! read more

I hadn't read the ROOTER RANGER Yelp reviews before I called them since I was in a crisis mode and in a hurry. I totally lucked out, apparently, when TYLER arrived (TYLER's reviews are stellar and well deserved). It was a Saturday and the company was very busy. TYLER continued to keep me informed of the delays and promised that no matter what time of day, he would get to my house and see what could be done. He had worked since dawn but got to my house late evening and with his calming personality, assured me that I had called the right company. The issues could not be fixed that night by TYLER promised he would be at my home first thing in the morning. And he was. His supervisor arrived to survey the issues and give an estimate. Plumbing estimates, much like car repair estimates, are never what a person wants to hear, and although the amount was equal to the amount of work it would take to complete the needed repairs, it was still worrisome. TYLER sensed my dismay and went over every aspect of what would need to be done and was amazingly empathetic and sincere in his efforts to show that he really cared about customer needs. The job was much more complicated than expected but TYLER continued to show professional and personal integrity. When the job was completed I felt totally satisfied. Thank You TYLER ( I hope the ROOTER RANGER 'boss's take note of your reviews. They show a great work ethic for such a young man). read more

Tyler and Jamie came to replace a water heater and they were professional and took care of the job promptly. They did a great job and I will call them anytime I have other plumbing issues. read more

Requested a quote for a shut of valve to be placed for my stove. Upon Rooter Ranger arriving to my home, I received a quote for over $300 to place a valve. Not to place a new line or even to connect the new stove to the valve, I literally just needed a shut of valve added so RC willey can connect the stove. I even asked the technician to walk me through what he needed to do & I was pretty confused when he said he just needed to turn off the gas and connect the valve, that's it. Luckily, I was able to call the next plumbing company on my list who sent someone over to add the valve for $150. $125 for the minimum service fee to come out and $35 for the valve. Simple, easy, price makes sense. Took less than ten minutes. Not really sure where a quote of $300 for a valve is coming from, even the plumbing company that came to place the valve were extremely surprised. I will say the technician who came out for Rooter Ranger was very kind but that's pretty much it. I will definitely be letting others know not to go through here, the work and the price should be congruent. read more

I started having an issue with water backing up into my sinks and toilets this past weekend. I tried to snake the main drain myself with no luck. I called a roter rooter company that I found on the internet. They advertised that they would snake my drain for a price of $69.00. I called them and made an appointment. They came out and looked at my drain and said the price would not be $69.00 as advertised, instead it would be $350 because a camera would have to be used in the drain. I figured anyone that I would hire would have a similar price of $350 but I wanted to get another estimate anyways. I then found Rooter Ranger on the internet. They were advertised at $47.00. I made an appointment and within 90 minutes the the service tech (Rene) was at my house. Rene looked at the drain and said he would use his power snake that reached up to 100 feet and the price would be $47.00. He said a camera would only be used if it was necessary. I was pleasantly surprised that he followed through with the advertised price. Rene used his power snake to unclog the main drain going from my house to the street. He was very professional and took the time to explain to me how my drain system works in case I have a clog again. The total price when he was done was $47.00 (no extra or hidden charges were added). This is the first time I have used a roter rooter company and I could not be any happier with the experience. They charged me for only what needed to be done and Renee was able to resolve my clogged drain in a short amount of time. I would definitely use Rooter Ranger again and will recommend them to anyone looking to hire a company with drain issues. read more

I recommend this service. We had a problem & had 3 plumbers. The first came as part of a home warranty & we are going to cancel that now, since the service was terrible. 2nd plumber was mediocre & we decided to phone a 3rd company, which is Rooter Ranger. This person was very thorough & found roots from a tree causing the problem! More work to be done, but we trust this company! Very thankful! read more

Tyler came very promptly within the time window provided. The COVID protocols made us feel very safe. The clog was fixed quickly and allowed us to enjoy the rest of our Sunday. Will use in the future. read more

Awesome company quick and reliable shala was very nice and reliable. I would definitely recommend her and this company again.

Roy did an outstanding job. Found the problem and fixed it. I highly recommend for any plumbing problems. I would be giving him personally a 5 star rating. read more

Great value and awesome deal they had running for unclogging. The plumber was very kind and professional and she answered all my questions.

Amazing people Devon and Roy were GREAT!!! Super fast and efficient would t call anyone else!!!!!

Tyler spent all day working on a blocked drain. He was very professional and gave the job at hand 110%. I will definitely use his company again! Thanks for all your hard work!!! read more

For sure 5 star service. Tyler P. & Rene B. Were phenomenal. No one ever likes to call a plumber, but they represent their company extremely well. Our problem challenged Tyler and Rene but they handled it very well and with the best attitude ever experienced on ANY service call. They were also the most responsive company i have ever dealt with. I highly recommend Rooter Ranger. great job read more

Tyler had great customer service and quickly fixed the issue with our kitchen sink. Definitely recommend them!!

Don't be fooled by these scammers. They quoted me a price of $47. After the technician finished he said the price was $175. I protested and he settled for $137. When I received the emailed invoice it said $47. I called and complained. They did nothing to rectify the situation. Four days, after the initial service, my drain backed up again. I called. They said they would send someone out right away. No one ever showed. BE CAREFULL!!! read more

Called for a backed up kitchen sink. Very friendly and professional on the the phone (no answering machine.... yeah). Was at the house within an hour and cleared the drain quickly on a $47 special. I would call them back if I have another plumbing issue. read more

NEVER AGAIN!!! DO NOT TRUST THIS COMPANY!!!!! HISTORY I have owned a condo since it was built in 1996. In 2017 I bought a house and began renting the condo to a lovely couple with a one year old child. In August of 2021, my tenant reported the bathroom floor was wet. I was on travel and dispatched Rooter Ranger. They stated my toilet had a leak and had soaked the floor and surrounding walls. This would require a total tear of walls, flooring, fixtures and replacement of the toilet. As the toilets were from the original construction, I stated to replace both toilets as well as the kitchen sink and mitigate the problem. I like to get ahead of issues and update on fixtures couldn't hurt. This turned into a 4 month ($29,000) debacle as both bathrooms were tore out, the 1996 building was checked for mold (and asbestos) and my tenants had to find another place to live. COVID was blamed for the lengthy delays in between work being accomplished. The continual phrase "Your insurance will cover it" was thrown around ritually, however my insurance saw things much differently and cut me a check for $10,000. I had a leak and as a good landlord, I dealt with the headaches as needed. As I was unable to be present, I accepted people at their word. I was taught the error of my ways. THE LIES On March 15th of 2022 (Tuesday), My tenant called to say water was coming out from under the kitchen sink when doing dishes (10am). I called Rooter Ranger. The plumber (Roy) was promptly there in under an hour at 10am. He called me 5 minutes after he arrived to tell me my cabinets and dry wall were soaked, the wood was warped, and it would require a complete tear out. My heart stopped. Two "tear-outs" on opposite ends of the condo in 7 months!!!! I was in shock. I left work and proceeded to the condo. Roy met me in the parking lot and told me it was probably the Reverse Osmosis (RO) system that was leaking but he wasn't able to determine. He had called another mitigation company as I seemed "unhappy" with Quick Dry from last time. After Roy left, I checked my record and the invoice from August showed Kitchen sink replacement and a 2 year warranty. I called Rooter Ranger to speak with a supervisor at 2pm. I called again at 330pm. The mitigation company came out with fans at 430pm. The supervisor (Emerson?) called me at 6pm. He stated that he would send Roy back out the next morning to determine the cause of the leak, but if it was the RO system it would be on me. I filed a claim with my insurance company. On the morning of March 16th, I went back to the condo at 8am. The fans were drying, but Roy hadn't found the leak or shut off the water to the condo. I found the problem in under 2 minutes!!!! I turned on the faucet and water came out of the hose to the dishwasher vent that had become unattached. It is a $15 part available at Home Depot. Roy called shortly thereafter to state that he would wait for the cabinet to dry before coming to find the cause of the leak. He offered to remove the RO system completely when they rebuilt my plumbing. I BEGAN TO REALIZE I WAS BEING SCAMMED. I called my insurance company who requested I get a second licensed plumber to take a look. The second plumber took less than 5 minutes to determine the dishwasher vent was the issue. The second plumber stated that my custom solid wood cabinets (installed in 2009) were wet but not warped. I waited for Roy to return to "find the leak". Roy never called again on Wednesday. I received a call at 4pm from another member of Rooter Ranger who was trying to determine the cause of leak from photos. He continually stated that the RO system was not installed by Rooter Ranger and so they couldn't be liable. I did not tell him I found the leak. On Thursday March 17th, Roy called at 2pm to say that he and his supervisor Franco had been at the condo that morning. He stated the RO system had a tube that was not attached. Since Rooter Ranger didn't install the RO, they would not cover the damages. I asked if he found the source of the leak. He said NO. When I asked him why he left water turned on if he hadn't found leak, he had no response. I asked why he wanted the dryers if leak wasn't found, he had no response. When I finally told him that I had discovered the source of the leak, he apologized profusely. He stated he will cancel the service and contact the mitigation company. I called my tenant to let them know I would have the sink fixed tomorrow and they stated NO ONE had come by to look at sink. Apparently ROY LIED ABOUT EVEN GOING TO LOOK!!! For want of a $15 part and 5 minutes work, this company wanted to tear out my entire kitchen!!!! I will be contacting my insurance company, YELP, ANGIES LIST, and anyone else I can think of to let them know of this shoddy scam!!! DON'T TRUST ROOTER RANGER!!!!! read more

If I could give these sorry bas$#@ds a negative star review I would. I found these guys through Angi's list. They returned my initial call right away and scheduled for a tech to come out and see what's going on. I had a leaking tub drain which was causing a water stain on my ceiling and another, bigger issue in the garage where a main PVC water pipe was leaking. They recommended a mitigation company to come out and open up the ceiling and the wall in the garage so the total assessment of the problem and damage could be made. The mitigation team came out and were exceptional from start to finish (WFM Restoration; highly recommend them). After the ceiling and walls were opened up, dehumidifiers were installed to remove the moisture and start drying everything out. At that point, I called Rooter Ranger and let them know we were ready for them to come back out and made arrangements for the next morning after the technician, Wiley R. had to attend to a personal thing. He sent me a text that he was on his way and to confirm the size of pipe in the garage that needed to be replaced. Three hours later, he texted me that he was at the parts store waiting on the part(s) he needed. After that, not a peep. The next day, I sent Wiley a text for a status update along with a phone call w/voicemail message and nothing. The next day, I called the main office and they said they'd reach out to Wiley and again...crickets. This sorry F&*# couldn't return a single message, but he talks a good game at the start of the project. This seems to be a common theme to company policy as I now continue to read reviews. I should have done my due diligence but I was pressed to get these issues resolved. I also blasted these people on Angi's list and made a strong recommendation they remove these idiots from their program. Long story short, I ended up getting the parts and fixing everything myself at what I would have assumed a fraction of the cost and I'm more confident that my repairs are solid. With hind sight being 20/20, if Wiley's workmanship is anything close to his and his company's with shady business practices; I'm much better off. In summary, DO NOT HIRE THIS COMPANY. If they don't rip you off, they'll run you around in circles. read more

Tyler did an Amazing job!! I am so thankful for the quick response, and repair. Thank you to Tyler and Rooter Rangers.

Brandon was very professional and knowledgeable. On time and very prompt. Highly recommend.

Miguel was wonderful! Came out quickly for same day free estimate. He was so nice and courteous! Took a look at our issue, checked a bunch of different things and was able to explain the problem to us. 100% recommend this company! read more

It has been5days and no sign of Taylor. I think we can safely assume that he will not return to fix the problem that they have twice before tried ti fix and were unsuccessful, although paid a good sum to fix but wanted even more to come and try again. I did love it though, I was to receive full credit for the original payment of 4K. read more

Called Rooter Ranger Plumber this morning for a backed up toilet. The plumber, Keith, was polite and professional, showed up on time, fixed the issue, and charged the price on their website. Highly recommend this company. Thank you Keith. read more

Rooter Ranger recently replaced my sewer system under my house. They told me the job would be 5 days, it was 20 days. They showed up two hours or more late half of the time. They didn't show up for 3 of the days and never called me to tell me they weren't coming by. I tried to call and text the supervisor, Paul, and most of the time he would not answer or get back to me. They left the job with 4 items not completed. They were supposed to fix my bathtub faucet which drips, my bathroom sink faucet, hang a piece of drywall in my bathroom and clean up dirty black marks and boot prints on my carpet in two rooms. I kept trying to call and Paul would not answer or text me for two weeks. I did the survey and someone in branding called and left me a message. I called her back and she refused to talk to me. Someone in branding told me I have to talk to Paul. The one who won't answer me at all. A few days later a plumber did come by and attempt to fix my bathtub drippy faucet, he did fix my bathroom faucet and helped me cut a piece of wood to cover a hole in my wall. The plumber said someone named Devin would call me, and he hasn't yet. It's been a week. They are disorganized and have horrible customer service. They did not put plastic down on the carpet. I had to clean the carpet myself. I wouldn't use this company again, not even to unplug a toilet. Terrible customer service. Do not use them. read more