Moving in from Virginia was hard, because the employees here did not answer the phone. Last year,…read morethere was a major roach issue around the entire complex and the apartment company didn't do anything about it until the end of the summer. Our A/C also went out last summer and it took about a week in the middle of summer to get it fixed. This year our dryer doesn't want to work and it has taken maintenance roughly a month to try to fix the dryer. It's been a pain having to dry clothes in the apartment especially since we will get fined if we line dry it on our patio. The apartments also decided to charge for the pool which is ridiculous in my opinion. It's only a dollar, but after living here for 2 years and having to go through rent increases then this. It's just not ideal. We also got an email from the complex telling us that we were parked in a reserved spot (even-though we were not) that is not reserved for anyone but that we could park there for $25 a month if we wanted...it's not a covered spot either. It just says reserved. They try to do events and stuff and honestly this place could be worse but I have not been very excited to live here this passed year. Then when moving out, we had them walk through the apartment to let us know what was wrong with the place. They said everything looked good and that we shouldn't be charged for anything. Then after moving out we got charged hundreds of dollars for the old carpet that they hadn't even had cleaned before we moved in. Very shady business and they try to undermine you and get you at every turn. Do not recommend them if you can avoid it.

I used to live here before and they have great management and got me in quickly and approved me as…read morequick as possible. management has been great help. Now i am trying to apply again here and hoping to get approve again.

Thanks, Tristin, for always making me feel welcome. Your customer service is exceptional! Cortland…read moreLuxe Shadow Creek is my new home because your representation.

So far management had been real helpful and has delivered everything that we asked for. Looking…read moreforward to more experiences to come. So far great

Love living at Cortland Avion the office team David and Heather and maintenance team Jovany and…read moreBenjamin are AWESOME

I have never lived in Texas, never visited Texas, and have absolutely no affiliation with Cortland…read moreAvion Shadow Creek or anyone who has lived there--yet this apartment complex has reported an eviction on my credit report under my name. Despite multiple attempts to contact them and request a simple review of the lease and identification used, I've been met with complete silence. No returned calls, no assistance, no resolution. I've also contacted the credit reporting agency, but they refuse to help unless I can somehow "prove" I don't owe a debt for a place I've never been. How does one prove they haven't lived somewhere they've never visited? All I've asked is for Cortland to verify the original lease agreement--surely the ID used will show it's not me. The lack of accountability and willingness to fix what is clearly a case of mistaken identity--or possibly fraud--is appalling. I would strongly caution anyone against doing business with this company. If they're this careless with sensitive personal information, imagine how they treat actual residents.

We lived here for a few months while waiting for our house and loved our experience. The kids felt…read morelike we were on vacation, and were big fans of the pool. It's walking distance to groceries and a few restaurants. The area was well kept, and right next to the shadow creek walking trails. The apartment itself was perfect for what we needed, and we barely heard our side neighbors because of how they're designed. We only had one maintenance request and they came out right away! Highly recommend if you need a place to stay for a few months, or longer!

I've been living here for 3 yrs. They been so nice and professional with us. They really care about…read moretheir residents.

Stormie and Carlos are exceptional people to get to know if you do live here! They made the…read moreapartment complex feel like home and if you ever needed anything they were there to help.

I loved that they offer free yoga classes and the leasing agent, Stormie was the best and so…read morewelcoming! She is patient, kind, and personable. She did not make me feel rushed during the tour but instead walked beside me, and instead of jumping on a golf cart to tour the property, we walked to the unit. That was different because most communities will have you sit on a golf cart and speed fast through the community. Stormie is my favorite leasing agent out of all the properties that I visited in League City. She has such a beautiful personality. I could speak with her for hours on end. She was non-judgemental and answered all of my questions with ease. She made me feel very comfortable. The Cortland community of League City is well-maintained, but I just wished that they had more open garages. An added bonus is knowing that they don't have white appliances, but instead SS appliances. The floor plans are spacious and the units don't look like a "cookie-cutter" generic apartment, but more like a home. They don't have a lot of availability like most other properties, but that's because the tenured residents love it here for a reason. Stormie reminded me of my favorite leasing agent in Houston which was Ms. Maria Calderon from Valencia Place apts. I wish more leasing agents nationwide could adapt to Stormie's work ethic. Stormie gave me the best tour and I can't wait to lease from Cortland League City!!

I stopped by this week and WOW! this place was really nice and staff was super friendly. Going back…read morefor a closer look soon

The management is awesome they helped me transition to another apartment without hesitation. The…read more management also went out there way to assist me by giving me a tour of the new apartment, even though it was close to closing time.

Great management. Apartments could use a refurb, but each comes with a garage!…read more Don't rent a unit at the back as the heavy woods are there with tons of critters!

I had the pleasure of touring with Ms. Kim Jezek. I came in without formally reserving a tour (had…read moreanother tour prior and didn't know how long that would have lasted) and upon walking in, I was immediately greeted by Ms. Jezek. She was assisting another person, but was very friendly and even offered me water as I waited. The lobby is beautifully decorated and it's cool to know they have a Christmas decorating section. The gym was very nice with a stair climber. As Ms. Jezek became available, she maintained her friendliness and was very down-to-earth. I was originally interested in the E floorplan, but there wasn't any available to tour. She showed me the upgraded F floorplan with SS appliances and granite countertops. She explained the differences and comparisons of F to E units. The upgraded F was very nice and almost perfect minus the price. Upon getting back to the office, Ms. Jezek went above and beyond even explaining some D/C/B floorplans. Sadly, most units have either white or black appliances and it's a gamble on which you could receive. I explained to her that my prior apt, San Marin in Austin was an older apt had white appliances that I despise. I just cannot go back to white appliances - they are ugly and outdated, and mines at San Marin felt like they were from the 80s. *Anyways off of that sidenote* Ms. Jezek did not assume that my last apt was low income due to the older appliances. She was very understanding and searched for units that had a newer finish with the right price. Ms. Jezek even showed me the actual unit. The unit was beautiful, spacious, and bright. The attached garage was a real treat. The grounds appeared to be lovely with its foliage, and tall trees, and I didn't see any exposing trash littered throughout. There are some things I'd have to consider such as living near children. I saw children's toys in the adjacent unit across from the unit I toured. That was one turn-off since I WFM and prefer quietness over screams. Another thing is the lack of parking around the unit considering most of them were numbered (reserved). I wasn't much interested in having valet trash service again, had it at Valencia Place in Houston. The apt complex may be older, but the curb appeal is very beautiful. It's in a prime location especially if you shop in CL. I'll have to deliberate further with Ms. Jezek before my final decision.

I have been a tenant at The Ranch for a while. Glad to see…read morethe New Management team fully staffed. The new Office manager Sade Parker keeps the tenants informed of important changes and safety issues. The customer service in the office is professional and helpful. Jacquela Evans has been in the office for a while she is always professional and a source of knowledge. Looking forward to the all the summer events.

I have well over 10 years of living experience with this apartment complex (the ranch at sienna) I…read morehave seen different faces of it's management, seen people come and go and different colors of their walls and paintings. I have seen the good ole days, the bad days and now the worst days with the new manager by the name of Kim Blevens who of course has a strong and bossy personality. my lease was up and I was looking to transfer with the agreement of paying the $500 transfer fee which I paid. after a few days she told me she would have to run my credit again and I have to do a new application with the deposit in other to transfer to a different unit, that's unheard of. she won't make it in this community with that attitude. even when someone else who works there noticed her brutal behavior and tried to step in to help the situation, she kept jumping in to tell me she was her boss and she brought her over to help her for the day. I brought a friend who was looking for a place to come and rent with the ranch, she ran her off with her interrogations and personal questions. she is a horrible manager and will end up killing the love most of us that have lived here long enough have for this community. this woman knows nothing about public relations and how to deliver good customer service. don't get me wrong the ranch at sienna is a cool and quiet neighborhood for the most part but this woman is about to destroy everything good about this place. her delivery is just bad and her strong personality; wrong for the business. how do you tell an existing resident who has never for once been late on his payment that he has to reapply (run his credit) , pay deposit and transfer fee of $500 just to transfer to another unit at the end of his lease. (so what is the transfer fee for???) commom sense is indeed not commom.