I have a custom silver guitar pick I needed to be mounted to a chain. They drilled the pick and…read moreadded a hoop. They also cleaned my silver chain. Both the chain and the charm look perfect.

What a great shop to find! Adam was so very helpful and kind...getting a knot out of my fine chain…read moreand repairing it in record time. I appreciate his customer services and dedication to putting the customer's needs and desires first. Well done, Adam! I can't wait to wear my repaired chain again! Val W.

I couldn't be happier with the work Saad did to solder together my engagement + wedding rings. The…read morefinished ring looks great, and it was done quickly and for a reasonable price. I will definitely return for future jewelry repair needs!

Saad was fantastic, adjusted my watch within seconds and was very friendly. I will definitely be…read morecoming here again!

Yosef is absolutely wonderful. Not only is he honest and personable, he is extremely knowledgeable…read moreand his prices are very fair. I have had 4 rings sized by him and they were ready in 2 hours! Wonderful customer service. Highly recommended!

you will be very dazzled at the selection in this store!!! we have had several transactions with…read moreMamadou and his Staff. Every purchase was wonderful - most fairly priced and excellent quality. We have also had 2 diamond rings reset and the work is perfect. we brought a sterling silver set that was part of an estate and they were very fair in the price to my offered. Bill and I are delighted to Reccommend them. This store has been established for over 20 years. they are trustworthy and the inventory is elegant.

Had some dental gold I wanted to sell. I got a quote of around $50 from an internet place but then…read moreremembered Goddard and how nicely he fixed a gold chain I had. I assumed I'd get a bit less money but wanted to support local businesses. So I was surprised and very happy when I got $65 for the gold. After this he did a job for me of modifying a gold chain to have inline stars of david. The work was perfect and the price was unbeatable. Note that in the picture the only Goddard work is the gold chain mod, the actual stars and cross are not gold and not an example of the exquisite custom work he does for people who have a lot more money than I do :-)

Adam and Richard were astonishingly kind and patient working with me. I had a specific budget and…read morethey went out of their way to work with me and create a memorable experience. They are the real deal and worth a visit. I will definitely return.

Was busy when I went in but they resized my ring quickly, about a week, and at a decent price!…read moreThanks!

Super friendly and honest people. Came in for a repair on my jade necklace and they took care of it…read morequickly and the price was super reasonable. Thank you!

Stopped in for flowers for my mothers birthday on the way home today to add to her birthday gifts I…read moregot her; The cashier in front was passive aggressive to me upon my arrival and upon check-out she spelt my name so wrong after going over it with me a few times it felt purposeful. The women in the back were very helpful and kind, the flowers are of good quality. I would have told my sister to go there for her wedding flowers but the cashier today sadly bumped this down to a 3 star experience.

This is a beautiful arrangement however it was delivered on a Thursday and was wilting by Sunday…read more I've never had flowers wilt so quickly.

I got my ring resized from Princess Diamonds. It came out…read moreperfect. Thank you! Meixiang Kass from pretty chic lash studio Lexington.

Beware! They do not deserve one star. If you purchase anything from this store get it checked by…read moreanother jeweler. They made my family pearl bracelets with fake pearls. Long time resident of Burlington...please stay far away from this store!

My fiancé and I recently visited Artinian Jewelers in Lexington, MA, and I feel compelled to share…read moremy experience. Twenty-five years ago, I purchased a gold setting from Artinian at the Jewelers Building in Boston (which they are no longer located in) for a diamond ring that had been passed down to me by my grandfather. The ring had a damaged setting, as my grandfather--being 'old school'--had cracked it while trying to adjust the size himself with a pair of pliers, fearing that jewelers would replace the original diamond (an old miner's cut) with a cubic zirconia, which was apparently a common practice back then. Despite this, I had a positive experience at Artinian and regarded them as a reputable jeweler, one I would frequently recommend to others and trust with my own jewelry. Fast forward to today, and the ring no longer fit me, needing resizing and the prongs reset. My fiancé also had a ring enhancer that was too small to wear with her engagement ring and needed resizing. We thought this would be a simple request, as ring resizing is a standard service for any jeweler. So, we weren't expecting to leave without knowing the cost of the repairs. However, we were surprised when Artinian asked us to leave not only the two rings for resizing but also my fiancé's engagement ring for them to "determine the size of the enhancer." This didn't make sense to us, as they had already taken measurements of the ring, and we were only requesting an estimate at that time. Nevertheless, we complied, leaving the rings behind and were told we would be contacted with estimates. Three days passed without any communication, and we grew increasingly unsure about whether resizing the enhancer made sense, as it depended on the cost. I called to inquire about the estimate and was told by a woman on the phone that she was unfamiliar with our job but would look into it and get back to us--presumably the same day. But no call came. For three days in a row, we called, each time being promised a callback with an estimate, yet no one followed up. My fiancé, now feeling uncomfortable without her engagement ring and growing frustrated, wanted to visit the store and get the rings back. While I had previous positive experiences with Artinian, she had never dealt with them before and was less forgiving of the poor service. She felt it was best to part ways with them and find another jeweler. At the end of the day, with still no estimate in hand, we visited the Lexington location. We explained to the desk staff that we had dropped off our rings for an estimate a week earlier, called multiple times to follow up, but had not received any response. One of the women behind the desk then informed us that estimates typically take a week. I questioned how long the actual work would take if estimates took that long. At that point, the goldsmith from the back suddenly stood up, angrily approached us, and said, "Go find another jeweler." He accused us of "barging in" and demanded that we leave the store. Clearly, there was no intention of offering an apology or taking responsibility for the lack of communication and poor customer service. The situation escalated when I asked to speak to the owner. The goldsmith quickly replied, "You don't need to know who the owner is," and insisted that we leave immediately. I told him that I would be sure to share my negative experience with my friends and family, and I asked him how this behavior benefited the business. He had no response. In a highly competitive industry, pushing customers away like this is a surefire way to harm the business in the long run. It became evident that the goldsmith was stressed and overworked, taking his frustration out on us, the customers. This is not a recipe for success. My initial visit to Artinian was based on a positive experience from many years ago, but it is clear that the business has changed since then--and not for the better. The current staff seems disengaged and has lost sight of why they are in business: to provide a service that makes people happy. Jewelry is purchased for special occasions, to celebrate important moments, and this experience completely soured me on Artinian. I will never return, and I encourage others to read this review and others that share similar negative experiences. It's important to carefully consider whether you want to trust your valuable jewelry to a business that clearly doesn't prioritize customer service or satisfaction. Upon reviewing other negative feedback, many of which share my concerns about poor customer service, I noticed that the Owner of Artinian has responded. However, rather than taking responsibility, the responses focus more on offering an explanation for why the problems occurred. When a customer reaches the point of leaving a review, an explanation feels irrelevant. Disenchanted customers like myself have already moved on, as there are plenty of other skilled jewelers in the area who value their customers.

I came to Artinian Jewelry in Lexington Center not knowing anything really about engagement rings…read more Brie worked with me to design a beautiful, unique ring. Brie was professional, patient, informative and steered me with a focus on durability. Brie's husband Michael crafted the ring skillfully and completed it for me right on time. I am very satisfied with my experience working with Brie and her husband and the outcome. Thank you Artinian Jewelers.