Had a free 12" pizza reward on the Rosati'S app but this location isn't apparently affiliated with Rosati's. Said "we have been here for over 30 years and your best bet is going to a different Rosati's". I highly don't recommend going to this location. I've tried Rosati's all across Illinois and not once have heard of such an excuse. The Addison location never lets me down and their food is top quality. The service and ambiance of this location is abysmal, I would only assume their food is as awful as their customer service. read more

Just tried Rosati,s again you don't get sausage you get crumbs,the cheese is less.Stay away go to Loumanites,jets village anywhere you can do better.Not what it use to be at all,a frozen would be better read more

Very friendly and they did wonderful on my order! first time coming here! will come again and order more. When we got there it was busy but you know they are the best! We were served with great service. Everyone working there was pushing through because they got a rush. best place to order food! read more

Placed an order for a pizza and mushrooms. The pizza was good but the mushrooms were disgusting! The cook Should be embarrassed serving what I received. The mushrooms were cold, and looked like fried twice and I couldn't even eat them. No quality check there. I'll be calling for a credit read more

Rosati's Pizza - Sad! - Pizza Near Me - South Elgin, Illinois

Pretty good pizza. I mostly only come here for a slice of pizza and drink which tends to be during lunch when I work from home. Its not a bad price and the pizza slice is standard sizes. I think I ordered a full pizza maybe once or twice from this location and never had any issues. read more

Price increase and the "Jumbo" slice is the smallest in the area. Quality has never been the best but was acceptable. Customer service is lacking most of the time. However the middle aged woman behind the counter has always been pleasant. (Sorry never got a name) I believe this will be my last visit. read more

Haven't had Rosati's pizza in years, used to order every week. I recent ordered a 14" Super Supreme pizza. The first bite told me the taste of the sauce has changed and not for the better. For me, the taste of the sauce is everything, it brings all the flavors together. I also ordered spaghetti with meat sauce and Italian sausage. Again the sauce was not good and I didn't see any meat. Lastly, the sausage was tender and lean but had almost no flavor. read more

Clean, efficient and polite service! Very good quality ingredients, flavor and crisp thin crust! Best of all the Rosati's by far and away!

This is a take out/delivery location. Have been ordering food from this location for 20 years! Was really good 20 years ago, but in the last 6 months the food is horrible. Ordered a 12" cheese pizza this crust with extra some extra sauce (as I have done since my first pie was ordered there) and Italian sausage plain with a side of beef juice and large fries. It was to arrive in an hour, but delivered in 20 minutes. The pizza was SOOOOOO thin that the crust rolled up the box on all sides easily stretched to a 14" crust. The cheese was so thick that I had to spit it into a napkin for fear of choking on it. The sauce was dripping all over actually because the crust was SOOOOOO thin it couldn't support the sauce and cheese on it. Ruined my shirt and the table cloth because the sauce bounced off the edge of the plate and splattered everywhere. The crust was doughy, floppy and not cooked! Pizza went in the garbage! The Italian sausage came buried in red sauce, which slopped and ruined the roll it was in. Did get the side of beef juice, but couldn't use it, so it joined the pizza as did the soggy roll! This location claims to serve the family recipes as all of the Rosati's locations do. Let me tell you that the Rosati's location in Gilberts has absolutely fabulous pizza and pasta each and every time! No slouching in Gilberts! So disappointed that we have lost yet another restaurant location in South Elgin, there are not many good ones left! We definitely will Not be ordering from this location again! read more

Just moved here. First time I ordered they forgot my mozzarella sticks. 2nd time I try to order at 1015 they close at 11. I get it. 45 min till close. But guess what it's a Saturday night and I'm willing to pick it up. What do they do? Every time I call the phone guy picks up the phone and hangs it up. I can even hear them complaining in the background. If you weren't willing to take the order it's no big deal. But have the mental fortitude to pick up the phone and tell me That. I will never order from here again. I ordered once sometimes three times week from the location In Schaumburg when I lived there. I was in a first name basis with the delivery drivers. I tipped well, at times 20 or more for a fast delivery when late or shitty roads. We like to entertain we have friends and family over multiple times a week. This is the worst type of service from a establishment I have ever seen. Tell me you want to go out business without telling me you don't care about your customers . read more

What started out as a pizza I was not happy with, turned into amazing an extraordinary pizza. Superb customer service and remaking the pizza over for me. The second pizza was cheesy as requested and so amazing. They didn't make me feel awkward. When I was returning the almost full 1st pizza, that I wasn't satisfied with. Thank you Rosati's!! read more

Rosati's Pizza - Thin Crust Pepperoni, Sausage and Cheese Pizza - Pizza Near Me - South Elgin, Illinois

Best pizza around....including the City. Love the owners here and the pizza is always made to order.

They are going to get someone killed. I came in for a carry out order tonight, and they're operating like business as usual during a pandemic. 6-8 people crammed into the lobby, 4-6 employees shoulder to shoulder behind the counter. No one on the kitchen staff or counter had gloves on, let alone masks. I paid for my food, then rotated in & out waiting for over 20 minutes past the time my food was promised, only to be met with the same "2 more minutes" if I asked about my order. After an employee walked a few pizzas out to the other customer waiting outside, I asked her to cancel my order, she gave me a puzzled look, shrugged and walked back inside. Didn't want to risk going into the Petri dish lobby again to argue over $32, so I left. Enjoy the money Rosati's, because that's the last you'll ever get from me. I hope someone shuts you down and backhands whoever manages this dump. Update: just got a call from Rosati's a solid hour after my food was supposed to be ready, to let me know I had left without my food. I let them know I had told them to cancel it, enjoy the $32, and relay my disappointment to "whoever manages this sh*thole". read more

Order pick up from here at least once a month. I would say it's one of the better pizza places in the area. Always get thin crust and well done with extra sauce. read more

This was my first time ordering from Rosati's. I ordered a 20 inch thin cheese and sausage at 5:30 on Saturday. I expected it to be delivered in an hour like they said. 45 minutes later in eating a really good pizza. It had a nice crispy crust and plenty of sausage. The sauce was very good as well. I will be ordering from here again very soon. read more

I ordered lasagna with meatballs, salad, cheese ravioli, pizza, cheese panzarotti and 3 kids meals 2 hours before pick-up. The hot dishes were hot and the lasagna had meatballs in it, first time Ive heard of it but ver tasty. The salad was fresh and cold. All of my guests were pleased with the quality and quantity of the food. Staff was helpful and even carried the food to my car. I highly recommend! read more

We live in the area and this is the first time we ordered from here. Ordered take out. Picked up our pizza and it was ready on time. Got a couple of miles home and the pizza was still hot. Half cheese and half sausage and pep and double dough crust just like we always do. As expected, pizza was very good. We will order again. read more

Normally, we love this location. Maybe it's the inflation problem, but their prices went up, and the quality went down. I always order The Monster Pizza, but the last one I got had almost no meat on it. Why the price hike if there are less ingredients? Not cool. read more

I cannot understand any bad review given on this place because EVERY time I have come here I have had a wonderful experience. They seriously are so consistent with customer service and product. The pizzas are always hot and beautifully made. I am a very picky person when it comes to customer service that if I'm not given friendly customer service I'm highly likely to not return to a business and I don't give 5 stars to a business unless I know they absolutely deserve it. read more

We've been coming here for many years, and they are always good to us. When I'm back in town it's a first stop. Like most pizza places around here, you have to order one of the combination deals to not get beaten up on topping prices. Our go-to combos are either "The Monster" (for double dough crust), or "Sausage Supreme" for thin crust. They let us evenly swap out some toppings for others as needed. Sometimes the sauce is a tad off, but it is usually the right balance. It has that homemade type of taste that pairs nicely when you add fresh garlic. The crust on the double dough isn't the tastiest, it's a tad on the dry and flavorless side at times, yet there is just something about it that just goes so nicely with their sauce. They also have pretty tasty cheesy garlic bread, not a bad Italian beef, and I'm not sure if they still "officially" serve it, but I used to get the linguine which was surprisingly spicy for a pasta dish. They have a decent points system, and are usually generous with the 2 - 5 dollar off coupons. We like a few different types of pizza places, but we'll always come back here when I'm around. No one else around here is this solid all around. Thanks guys! read more

The owner of this restaurant never wants to take responsibility when there is a problem. He is very confrontational rude, arrogant, and foul mouthed. I have tried on and off to be his customer, I am always lured back by a great coupon, thinking maybe they have changed. Example, I order the same Pizza every time, but I am the one who gave the wrong order. Or a 1 inch crust and then 1 inch of sauce then ingredients, when I requested the cheese to the edge. I have eaten Rosati's all my life. I worked for them, my Dad did too, I know the Grand kids of one of the founders. I have NEVER been treated like this in any restaurant. This is one to avoid. The Rosati's in Elgin at Tyler Creek has much nicer people and the pizza is better. read more

I had a horrible experience with this place. I ordered a salad for delivery and when it came it w s soggy old lettuce that must have been sitting. I called to complain and I was advised the lettuce was cut fresh. If so then it should have been hand picked at this establishment. Obviously they did not care to pick out the dead old lettuce. Customer service was horrible and this was the manager I spoke with. I hope this is not the owner, if so I hope this is not how you usually conduct your business and it was just a bad day. read more

Rosati's Pizza - Do not waste your time - Pizza Near Me - South Elgin, Illinois

We've just moved here from Ohio and we were eager to try some Chicago deep dish pizza. Found some coupons in the local coupon mailer and decided to give Rosati's a try. It was really delicious pizza! read more

Most reliable and consistently delicious pizza in the area, highly recommended if looking for great pizza with fresh ingredients.

Delivery took almost two hours, which they were only 10 minutes away, taco pizza taste like tortilla chips, over baked, looks like a frozen pizza, and payed for something not worth of eating read more

I have been a very frequent customer for years and have yet to be disappointed. Great service, fast delivery, reliable catering and amazing food! The chicken parm sandwich is my current favorite, but all their food is incredible. I am happy to have them in my neighborhood. read more

Good, hot and ready fast pizza! A simple cheese and sausage but delicious. Nice place and people who work there.

Dropped a wallet in here and the two young male workers acted nervous and suspicious, said they couldn't review the tapes, snapped at us and acted like we accused them of stealing it when we just asked if they've seen it... when the manager gets back from "vacation" I will be asking him to review the tapes for me. Somethings just off about those guys! read more

The pizza is great best around! The loaded cheese fry pizza is phenomenal! I've never had a problem with any of the employees or the owner. When I have it delivered is always prompt, yes sometimes liberty but that's too be expected at peak hours or game day read more

From having the worst delivery service, (delivery was always cold and past time advised) To resorting to have to just order for pickup to get the "Rosatis" experience ...placed order at 5:55pm, was advised at first 20-25 mins for pickup then advised 40 mins, when asked back"40 mins?" They said yes we are really busy.. ok fine I thought...went in and paid for my order at the 25-30 min mark (6:26) just in case was done early, saw pizzas in warming unit and other waiting for their orders... multiple people came and went picking up their orders as well as incoming ng Cal's for new orders with times give of 25 mins, which I thought was as odd, but I waited patiently.. I also made sure to note of the food that was existing and incoming and outgouting in the warming station. Including 2 pizzas that were continuoulsly checked from the time I paid until the time I left at their tickets......As I waited a painful 40 mins, in the freezing cold as the place is small with the frigid cold coming in with multiple people coming into pick up their orders I started making notes on who and how many times those pizzas and other food orders were pulled - let's just away not very cautiously and who was pulling the items..they pulled reviewed the tickets, without anyone of them announcing the name on the ticket or asking anyone if those belonged to them..after being there over 30 mins I said where is my order I placed over an hour ago and I have been waiting well over a half hour... They all looked at each other in and then decided to ask for the name... That's when they pulled the two pizzas out and said.. oh her you go.. seriously like it was nothing! I said absolutely NOT those pizzas. Those have been sitting there since before I came in over 30 mins ago... The girl looked mortified and then looked at the ticket (which showed time stamps) and said oh well we have new people here so that's probably why.. i said oh no,YOU looked at those for sure 4 times minimum that I counted and so did the other girl (a blond) who was also not new since she was helping the new girl).. I said give me my money back now this is unbelievable.. she simply said well we did not hear your name then ..... I said so you didn't hear my name and no one thought to say out the name on the food that was sitting there or ask me as I had been there the longest, my name?... This is exactly the continued stuff on the delivery orders that we tried to talk to the manager on and he had no problems with his staff, why I would very rarely (once a year apox) put in a pick up order to avoid the nonsense.. and then in person had this? By the way the manager/ owner was right there. And said NOTHING! The owner / manager puts young people up front and on the phones and refuses to deal with screw ups on them, but that's ok cause he buys into the Rosatis name... read more

I had them cater my daughters birthday party yesterday. Party started at 4:30. We asked for the food to be ready at 4:45 only for it not to be ready until 5:15 because someone didn't cook the mostaccioli noodles. We live 15 minutes away so the food was not here until an hour after the party stated. Only to get the food home and the noodles were hard not completely cooked. That is the last time I will ever cater or eat there. Definitely go somewhere else! read more

Overpriced,can't take an order correctly. Refuse to deliver 5 miles away cause it doesn't suit them. Nancy's all day!

We had Rosati's catering for our daughter's baby shower. We had the baked mostaccioli, Italian beef, fried chicken, pasta salad and Italian buns. Everyone complimented the great food that we had at the baby shower from Rosati's Pizza in South Elgin. read more

The Italian beef with sweet peppers is the best in South Elgin. Better than Portillo's or Beef Villa.

Ordered 2 different pasta dishes from them for the first time went to pick up order was told they lost order and dishes had not been made. I was told 15 minutes it would be ready, 35 minutes later i had my food and was offered no apology or way of making up for the screw up. The previous reviewer was correct rude manager/owner. Will never come back again especially with another rosatis so close. Stay away!!!! read more