They have terrible service here. I've been here several times to get my husband's shirts dry cleaned and and my pants hemmed, and I have always run in to problems with them which always leads into a quarrel of some sort. You'd think dropping off clothes to get dry cleaned or altered would be the least of your worries. Don't waste your time or money coming here!!! Btw, if you want more reviews on the alterations work this place does, look up "Fatima's Alterations and Tuxedo Rentals," which is what the lady who does alterations here calls her business. read more

Great service & great people that work there, I will definitely go back. I had a large pink plush blanket that needed some stains to get out, and they got it all out, I was very impressed! read more

Such a wonderful family owned business! Every time I go in I am greeted by either the owner or his daughter with a smile and a "Hello Jim How are you today"? I have no idea how they remember both mine and my wife's names, but they have since day one and that means a lot to me. As far as the quality of their work, I regularly get my suites and dress shirts cleaned here and have always been very happy with their work. We have also taken in delicate items such as a handmade blanket that my wife's departed Grandmother left her. We needed it cleaned because our puppy had an accident on it. It came back in perfect condition! read more

Never again! My husband and I took two items to dry clean. We were informed that they will ring us when ready to pick up and will take a couple of days but never did. Charged us too expensive too! read more

I recently took my daughter's prom dress to Bakker's in the Houghton neighborhood of Kirkland. They were unable to remove a small stain on the garment. I have previously had items dry cleaned at Rose Hill Cleaner's in Kirkland. I decided to give them a try rather than live with the stain on my daughter's dress. They got the stain out completely and the dress was pressed perfectly. Not only that, they did not charge me! Bakker's on the other hand did, even though the stain remained on the dress. I will return to Rose Hill Cleaner's in the future and highly recommend them. read more

When I move into a community I'm looking for a few things: a coffee shop, a grocery store and a dry cleaner. I have been in the sales business for over two decades and I have had a mountain of dry cleaning done. Let me assure you that Mansur runs the best service that I have ever had. Wonderful family run business, highly recommend. Z. read more

Had them re-sow an entire sleeve that was going to keep opening up. They insisted I fixed both since the other one was showing signs of damage. They quoted 5 days to finish. I arrive after 8 days to pick it up. They had not sown the sleeves and instead the sweater looked shrunk, indicating they probably washed it instead........... He apologized and said he'd fix it on the spot and to give him 30 minutes. I told him i'd just come back the next day instead. I go get it two days later and it was finished and looked OK. But there were some hanging threads on the seam. I leave the sweater in my car, and leave the car there while I visit a store next door. Come back 10 minutes later to a passive-aggressive note on my car saying "Rose Hill Cleaners Parking ONLY" As I get in my car to leave, he comes out to tell me he "Didn't notice" that was my car, even though he saw me enter it to put the sweater in it, and the car was right there the entire time I was talking to him in his store. He lets me know that he had called the towing company and almost got my car towed.... because he "Didn't notice" Never going back. Quality of fix was good, but my experience, while surely uncommon, was just terrible. read more

First time here today (to pick up). Family run business and I met the owner who was a super nice bloke. Prices are definitely reasonable. Quality of work - 10/10 Will I be a repeat customer? 100% Thank you! read more

I hate to write such a bad review, but save your time and money. I had one fine experience here, and one very poor experience- and will not be returning. I dropped off 3 items for dry cleaning, and 2 skirts with small hem tears for repair. I said there was no rush, and I would be back in 2 weeks- and was told to wait for a phone call. The phone call never came and I forgot about my items! I just remembered and stopped by yesterday (which was 3 months later!), and my clothes were not finished, and the simple seam fixes were not finished. I waited there as Fatima hastily sewed one of the seams and charged me $35 for it. I stood there and was reprimanded by both owners for not calling before I came. As if they would have cleaned my clothes if only I had called? I had dropped off a formal dress- where it was crucial to be cleaned immediately so invisible stains don't set. And now to find out that my dress had been sitting there with its stain sitting in for 3 months!? Very unprofessional, poor tailoring, and overpriced. read more

Quality of cleaning is average but their strange customer service is why Rose Hill Cleaners only deserves two stars. I consistently have to not only ask for when my clothes will be ready, they give me a smirk when I ask them to be more specific than "next week." Then, when I do go to pick up (a day afterwards to give them some leeway), they always seem to be "just finishing up" my item so I have to sit there and wait. And yup, them making me wait is allowing me to write this review right now. read more

I'm not giving a 5 because this was my first visit and, for all I know, could have been a total fluke of a wonderful experience. =) I'll up this to a 5 once I visit a few more times with the same results. OVERVIEW: This cleaners seems to run on integrity, with a clear emphasis on customer satisfaction. They were able to return my white cocktail dress (many blemishes mixed with tons of layers and fabric folds to maneuver) to better than its original glory on short NYE-weekend notice. I was turned down by two other nearby cleaners when I needed my NYE dress cleaned by Monday (turned it in on a Friday). They said they didn't do weekends. I tried Rose Hill for the first time and not only found it to be clean and inviting (really above par), but found the man working the desk to be extremely accommodating. (I think he was the owner). Not only did he say the timing would be no problem, but he went to the back to remove a small stain when I inquired if it was something he thought could be fixed. This showed a clear desire on his part to meet my needs, not just a desire to get my cash in his drawer (I've never had a cleaner volunteer to do a free on-the-spot stain removal to gain my trust). I returned to pick up my white cocktail gown to find it in better shape than it was when I bought it from BCBG (it was on the sale rack, to be fair, lol). The bust was even stuffed with tissue paper to hold out the shape! This dress has intricate folds and layering and was pressed to perfection. The total was $15. I expressed to the man (same as drop off) that I appreciated they run their machines on Saturdays (unlike the other cleaners I visited) and he said, "absolutely! We run them on Sundays, too." This is my new cleaner. The other places treated me like a commodity. This one treated me like a valued customer. read more

I've taken my clothes here a few times and they have always gotten them cleaned on time and well. Recently, I took my clothes to them very late before leaving on vacation and asked them if they could please turn it around by the next business day, and the lady agreed to do so even though their business was to be closed the next day due to one of their holidays. I have had nothing to complain about yet. Not sure why others are so vehemently oppossed to them, though it's curious that they recommend competitors. read more

This is a great dry cleaners. Very courteous, great work and good prices. I've been in the area for 12 years, and I finally found a cleaner I'll recommend. Thanks for get all the dog smell out of my mattress pad!!! :-) read more

I am impressed! I dropped a comforter off to them last April and forgot all about it. I did have my receipt, which was odd, it was hiding in my purse. But even if I hadn't had it he had my comforter sitting up there at the front right on top like he knew I was coming in after all this time. Maybe that has something to do with the weather I'm not sure. Either way I'll be sleeping warmer and a nice clean comforter tonight. Also, he showed me a bunch of comforters that he's been holding onto for years. So if you have left something there in the past, go check it out, he probably still has it. read more

Helped me with a last minute jacket alteration before a wedding. Fair price and great service!

I like the family-owned, hard-working, personal service aspect. Does just as good a job as the "fancier" places, but has never lost or ruined anything of mine. read more

THE OWNERS ASSAULTED ME. The female owner failed to do an simple alteration though soiled my garnment so much that it required dry cleaning. When I decided to take back my garnment, they started changing the story and making things up, and became aggressive. Just avoid this business. read more

I took a simple pair of pants to be hemmed. I was told to return for them in a week. When I came back, not only did it take her 20 minutes to find them, but also the work was not done. When I asked what the problem was, the women told me it was too quick of a turn around. When I said they were the ones to tell me when to pick the garment up, she said something about I should have dropped it off at her store instead. Fast forward to 3days later when I returned, they charged me more because the pant were "really wide". This was not true and regardless, I am sure the pant width didn't change from when I was given the original price quote. Not going back! read more

Such a WONDERFUL business. It is amazing how the owners knew each customer by name. Each time I entered the store, I received a personalized welcome. This made me feel like they valued me as their customer! There have been times when I had emergency needs to receive my dry cleaning in a short time period. I explained my need, and the owner was HAPPY to work with me and had my dry cleaning ready when I needed them. If you are looking for a great dry cleaners where you will received wholesome service, there is no need to look any further. This is most definitely your place! read more

Never again. The owners are rude, slow, and not courteous. The daughter is especially rude. I tried this place once and had to go back a few times because stuff was not ready. Plus they charge too much. Several other dry cleaning services in the area are cheaper. read more

Fatimeh was her name, she made sure that all the spots were removed from my shirts. She went out of her way to make sure that every button was sewn back. They were very courteous and welcoming. Fatimeh promised to do it in less that 24 hours and she delivered. They gave me back a $100 bill that I had forgotten in pocket. That is very rare. Thank you Fatimeh. read more

I will go back. They're friendly and personable (how often does a cleaner remember your name?). My hem job turned out to be a little involved because Fatima was concerned that it would not drape properly if she just turned it up like I suggested. So she definitely knows what she's doing. I get a very warm vibe here. read more

Amazing service! I asked for the impossible from them in too short of time and she stayed up all night long getting my dress done for my event! Sweetest people, beautiful work and stellar customer service! read more

I was trying their service after being disappointed with my previous cleaners. The owner made an effort to inform me about their high-tech equipment and top notch service. Brought my shirts twice for ironing and dry cleaning and i am not coming back. I was promised pickup time and had to do 2 trips until I received all my shirts back and on top of that some were not ironed, read more

Fast, great price, great service. Not much else to say. I've gone here 3 times (the right amount to review places.) and will continue to use them. read more

I had the most insane experience, but as I read other's reviews, I see that being berated by the owners happens rather frequently. After I picked up my dry cleaning from this cleaner, I put on a silk blouse they had cleaned, and noticed a sizeable stain that had not been there before. Not a big deal - my husband dropped the blouse back off at the cleaners, expecting them to simply re-clean it. Instead, they called him and screamed at him for accusing them of doing poor quality work, and how that would never happen at their cleaners and that we must have taken it to some other cleaners and are now accusing them. They were defensive, rude and condescending. When I called back to ask what happened and ask what they planned to do, the wife of the owner got on the phone and harangued me for another 10 minutes, screaming at me and personally attacking my husband. It was insane. I sat on the phone in silence, as I could not get a word in edgewise. By the end of the call, she told me that if I wanted them to clean it, they would refuse to, as they don't want customers like me. Wow. read more

THIS PLACE IS HORRIBLE, GO ACROSS THE STREET! ! I brought my dry cleaning in on a Monday to have 2 shirts cleaned and replace a zipper on a pair of dress slacks. The lady told me they would be done on Tuesday of the following week. I asked her if I should call her to double check that they would be done, and she said no I will call you Tuesday and let you know they are ready for pick up. Tuesday came and went with no call, so I went in there Wed morning and the guy at the counter said they weren't done and I needed to come back after 5pm to pick them up. So I made another trip over there after 5pm only for the lady to tell me she would never tell me to come in on Tuesday because that was her anniversary and also how cheap my zipper in my expensive Nordstrom pants were, and also that she hadn't finished them. They advertise that they have free pick-up and delivery, so I asked them since I hadn't recieved a phone call like promised, and since I had made 2 trips to pick them up after the expected date and neither time were they ... ! I brought my dry cleaning in on a Monday to have 2 shirts cleaned and replace a zipper on a pair of dress slacks. The lady told me they would be done on Tuesday of the following week. I asked her if I should call her to double check that they would be done, and she said no I will call you Tuesday and let you know they are ready for pick up. Tuesday came and went with no call, so I went in there Wed morning and the guy at the counter said they weren't done and I needed to come back after 5pm to pick them up. So I made another trip over there after 5pm only for the lady to tell me she would never tell me to come in on Tuesday because that was her anniversary and also how cheap my zipper in my expensive Nordstrom pants were, and also that she hadn't finished them. They advertise that they have free pick-up and delivery, so I asked them since I hadn't recieved a phone call like promised, and since I had made 2 trips to pick them up after the expected date and neither time were they ready, if they could deliver them to me. The lady then replied if you only live a couple miles away why can't you just pick them up yourself??? Oh and as I was walking in for the 2nd trip after 5pm, a lady was walking out who seemed angered as well, and the lady behind the counter was apoligizing for not having her stuff done. Needless to say I'll be making my 3rd and final trip to HOPEFULLY pick them up tomorrow, and if all goes well I will never have to experience the poor customer service that Rose Hill Cleaners offers. By the way.... kiddie corner across the street is a much better drycleaner and alterations place. read more