I've bought a bike here, and had several bikes serviced here, and so far things have been great…read more When I bought the bike, we "haggled" a bit over the price, but nothing dramatic and we came to a fair price. Bike bought. Done. I had it serviced there a few times, and they always were polite, prompt in the service and fairly priced. I've brought other bikes that I didn't purchase here in for service, and that too was a great experience. The service people are always helpful, polite and don't make you feel like an idiot for asking questions. When I've walked the floor, the sales guys are also polite, but not pushy. I mean, you know they are there, but it's not a hard sell. I'll keep coming back, until I don't. Vrrrrrooooom Vrrrrroooom

SoSo Cycles is awesome! I visited for the The Triumph Holiday Party, and was among the first 20…read moreguests and got a Triumph ornament and a coloring book. Kansas' "Carry On My Wayward Son" welcomed me when I entered. Joaquin is AWESOME! I have been debating upgrading to a more road-trip-durable motorcycle, so I sat on a few different Ducati and BMW models to get a sense of how it felt sitting on them. He was very friendly and courteous with answering my questions about the different bikes and sharing his insights on the models and the use cases I'm asking about, and also swapped one of the normal seats for a lowered seats on one of the Ducati Monsters. Nice selection of books and magazines on their shelves. Holiday food/snack selection was great! They provided pork sausage rolls, fruit and cheese and crackers charcuterie (pomegranates included, I love pomegranates!), and apple sticky toffee pudding. Definitely considering getting a future Ducati from SoSo Cycles.

I had a great experience here. The sales and service department is great. Every question I had…read moreabout making a decision to buy my first BMW motorcycle was answered by Lennon who spent about half an hour of his time to help me. Service representatives also answered some questions I had about maintenance and options. Other salespeople were friendly too. They are honest about their opinion and knowledgeable about facts regarding their motorcycles. That is what helped determine my decision to buy a BMW motorcycle.

Yes a solid 5 Stars! I bought my new RninT/5 last September and so far have 4100+ trouble free…read moremiles. I was sorta in the market for a new bike when I decided to check out a few dealerships. I use to work as a sales person for Harley Davidson and I know it's hard to get a test ride at some places and I respect the fact that dealerships really don't want to put miles on new bikes that might be sold to someone else. Yes if I bought a new bike I would not want to have really any miles on it... But I was lucky enough to get a test ride with a used RnineT so I didn't feel bad about adding miles. Yeah, I don't like a hassle when I look at new vehicles especially being a former sales person myself and at this location I wasn't hassled at all. The sales people did spend time with me and answered all my questions. They left a great impression with me so much so I was at the San Jose BMW dealership looking at a used RnineT but decided at the last minute that I wanted the pretty blue /5 and even though SJ had one in their showroom my wife was kind enough to drive me the 2+hrs in rush hour traffic to Concord to buy it there. So yeah both sales people are great as well as both of the guys at the parts department who are super knowledgeable and passionate about their jobs and will set you right with any parts or suggestions you need. I also had BMW Concord do my 1st service and I am very satisfied and will bring it back for my future services. Speaking of, I dropped it off in the morning for the service then walked over to the shopping centers to kill time and had lunch. But yes I reccomend this dealership. Everyone is very approachable, knowledgeable and create a genuine and positive atmosphere.

I owned a Fully MODIFIED 2020 Ducati Panigale V4 25° Anniversario 916…read more I installed SC-Project WSBK Full Titanium exhaust further customized with Termignoni Silencers. So I need the ECU to be upgraded with the Ducati Official Akrapovic Full System Exhaust Up-Map which only can be performed by official Ducati Dealer. I also want to add the DTC EVO2 software to further optimized the traction during track use. I start my research by emailing several Ducati Dealership in the Bay Area, Becki Moreno, The Service Business Development Manager from Ducati Concord was the first to respond back to me and quickly provide me with a quote by email. Not only Becki provide me with the fastest response, she also was very friendly, provide all the information that I asked in details and also provide the best quote (both software and service cost) compare to other dealership. Not to mention Ducati Concord is the only dealership that offer pick up from your home by their Mercedes Sprinter Van service. This is perfect because my bike is a "Display Only bike" with only 4 miles on the odometer, so I don't have to arrange transport myself. Then Becki introduce me to Mario Lopez, the Service Dept. Director at Ducati Concord. Mario further provide me with more information, on how the Software upgrading procedure will be and take notes of all my extra requests due to customization level of my bike. Mario basically provide me with the feeling that my bike is in great professional hand. At the agreed date, Marco their Van Transporter Driver called me in the morning, giving me real time update on when he will arrive at my house to pick up my bike. Marco arrived on time, have great friendly personality, and also a motorcycle enthusiast. Please note that Marco is a young person but have the great personality and attitude that is usually not found with a person at his age. He took great care of my bike when he secure it on his van and off my bike go. Later, Renee from their head office called me to confirm that my bike arrived and also ask me for final confirmation to all the service that I agreed. The following day, Renee again called me to let me know all service had been done and to get my payment information. Renee is also very pleasant to talk too and super nice. A day later, Josh is the Van Transporter Driver for delivering the bike back to my home. Like Marco, he called in the morning and also have some great personality as Marco. It's feel like Josh is the Twin Great Personality of Marco. In summary, I never felt treated as good as this with every service dept. Car or Motorcycle I had been to. Ducati Concord Service Dept. level of customer service is even better than at Porsche/Lexus/BMW/Mercedes/Infiniti dealerships that I deal in the past. I greatly recommend anyone in the Bay Area to give Ducati Concord a chance to service your Ducati. Thank You Becki, Mario, Marco, Renee and Josh. I really appreciate and so happy to see my dashboard now shows Racing EVO and Race EVO each time I started my bike :-)

I took my 2021 Ducati Multistrada to Ducati of Concord because I was having a warranty issue that I…read moreneeded help sorting out. Mario, the service director there, was extremely helpful. Mario took the time to listen to my concern, throughly investigated the issue, showed me what they did, and made sure I was happy with the work. I also spent some time talking with some of the people on the sales team while I was waiting for my bike to be serviced and they were all very knowledgeable and helpful. They were putting the finishing touches on their new showroom while I was there and it looks really nice. There were plenty of bikes for me to check out while they were looking over my bike. I cannot say enough good things about the service department at Ducati of Concord after my first experience there. Even though I live quite far from them, I intend to continue having my Ducati serviced there.

Do not bring your motorcycle here. Spent over $4k with this…read moreplace to have my bike not work anymore. Bolts overtightened. Parts not installed correctly. Spent a few more grand to have it repaired elsewhere. DO NOT waste $ here

I left a somewhat harsh review a while back and it won't let me delete it so I'm just going to do…read moreanother one. I was wrong. I know find myself in a place where I wrench on bikes for a living (a poor one), and I know understand exactly what they had to go through on my bike and why it took so long. At the time of the review I didn't understand that and just thought they were dickin me around. Tim's a solid dude and as I said before, they know what they're doing, and you won't find anyone to do better work. Being as they are about the only ones left that wrench on old bikes, yes, you may wait a little longer for your bike, but it will be worth it in the end. 4 years after I took my bike there, and my old Ironhead is still running flawlessly (as far as the lower end and some top end ) on the stuff they did. So 4 years later, I've come full circle. I guess it may benefit to know what your talking about before blasting someone. Lesson learned. If i don't see you Tim... bikes runnin great, thank you.

I've dealt with Rick for mounting and balancing my tires on every Bike I have had! For years.read more

Called up because an OEM website listed them as a dealer, they do sell the higher tier products for…read morethat company but not what I was looking for but I'll tell you why. They let me know that they don't carry what I'm looking for (understandably as what I'm looking for is more of a toy compared to what they sell) I was told to hold on and they'd look even though they don't normally have access to those parts. I was able to get a lot of info as he found the parts list of the model I was after. He took the time to break down the prices and even estimate shipping/cost. I had no idea they were in my area and I'm in the market for a quad so I'll be going in for sure. Most places will give attitude for much less and I'm very impressed with the feeling of "let's figure this out together" attitude. 10/10 first impression, if you're after a place that values your time and will go the extra mile, I think I've found it for you. I mean, come on, where else can you find that will help you check for parts that they're not 100% certain they can make a sale off of anymore!

What an awesome place! Have had my bike in twice for routine services with awesome turnaround time…read moreand great communication. The hourly service rate is fair compared to any other shops and they have most of the parts in stock which is great for small things like filters and gaskets. Shout out to Jake and Ryan in the service department for helping me out. I got a master cylinder rebuild done on my front brake after a recommendation on my first service. It is one of the best feeling brake levers ever, excellent job

I rode a GSXR for about 10 years before finally making the switch to a 2006 Road Glide back in…read moreNovember. Shortly after getting it, I took the bike to Harley Pacheco to get everything dialed in and road-ready. I ended up having around $3,000 worth of work done to make sure the bike was solid. After that, I stored the bike, starting it occasionally and taking it on short rides. Fast forward to March--while doing a pre-ride inspection before a planned trip, I discovered an oil leak. With my ride scheduled for the very next day, I was definitely panicking, especially since I had recently had work done on the primary. I contacted Jake in service and explained the situation. They were able to get me in the very same day I called. They replaced the primary seal along with the drain plug and O-ring at zero cost, which was a huge relief. Thanks to their quick response and standing behind their work, I was able to leave for my trip directly from the dealership. They truly saved the day. The ride went great, and the bike performed flawlessly the entire time. Thank you to the team at Harley Pacheco for the outstanding service and for standing behind your work. That level of support means a lot.