I've bought a bike here, and had several bikes serviced here, and so far things have been great…read more When I bought the bike, we "haggled" a bit over the price, but nothing dramatic and we came to a fair price. Bike bought. Done. I had it serviced there a few times, and they always were polite, prompt in the service and fairly priced. I've brought other bikes that I didn't purchase here in for service, and that too was a great experience. The service people are always helpful, polite and don't make you feel like an idiot for asking questions. When I've walked the floor, the sales guys are also polite, but not pushy. I mean, you know they are there, but it's not a hard sell. I'll keep coming back, until I don't. Vrrrrrooooom Vrrrrroooom

Several years ago, I sold my 2012 Aprilia RSV4 Factory after a back injury made riding less…read morepractical. Recently, the motorcycle bug bit again, and I started exploring the possibility of getting back on two wheels--specifically with a Ducati Panigale V4 S. I visited SoSo Cycles on two separate occasions and worked with Lennon DA Hora. I'll admit that I initially approached the experience with some skepticism, as many motorcycle sales experiences I've had in the past were less than enjoyable. Lennon quickly proved my assumptions wrong. He was professional, knowledgeable, low-pressure, and genuinely interested in helping me find the right motorcycle rather than simply making a sale. During my second visit, Lennon spent considerable time reviewing different makes and models with me and encouraged me to test ride several bikes. His approach was thoughtful and patient, especially considering my indecisiveness. While I initially thought the Ducati Panigale V4 S was the clear choice, Lennon suggested I keep an open mind and try a few alternatives. One of those was a Triumph Street Triple 765 RX, and it completely surprised me. The more upright riding position, comfort, and responsiveness made me realize that my riding priorities may have changed a bit since my Aprilia days. After spending a good portion of the day at the dealership, I left feeling informed, excited, and fairly certain I knew which motorcycle would be coming home with me. Unfortunately, there was one final approval process I had overlooked: my wife. When she asked where I had been all day, I proudly explained my extensive motorcycle research and imminent return to riding. Her response was swift, decisive, and delivered with the efficiency of a MotoGP pit crew. After carefully reviewing my proposal, she concluded that purchasing another motorcycle at this stage of my life was not in the family's best interest. My application was denied without the possibility of appeal. While I was certainly disappointed after all the homework, test rides, and excitement, I have to admit her reasoning was probably sound. Even though I didn't end up buying a motorcycle, I wanted to recognize Lennon for the outstanding experience. He was one of the most genuine, patient, and likable sales professionals I've met in any industry. At no point did I feel pressured, and he went above and beyond to help me make an informed decision. If you're considering a motorcycle and find yourself at SoSo Cycles, I highly recommend seeking out Lennon. Whether you're ready to buy or waiting for spousal approval, you're unlikely to find a better person to guide you through the process.

Yes a solid 5 Stars! I bought my new RninT/5 last September and so far have 4100+ trouble free…read moremiles. I was sorta in the market for a new bike when I decided to check out a few dealerships. I use to work as a sales person for Harley Davidson and I know it's hard to get a test ride at some places and I respect the fact that dealerships really don't want to put miles on new bikes that might be sold to someone else. Yes if I bought a new bike I would not want to have really any miles on it... But I was lucky enough to get a test ride with a used RnineT so I didn't feel bad about adding miles. Yeah, I don't like a hassle when I look at new vehicles especially being a former sales person myself and at this location I wasn't hassled at all. The sales people did spend time with me and answered all my questions. They left a great impression with me so much so I was at the San Jose BMW dealership looking at a used RnineT but decided at the last minute that I wanted the pretty blue /5 and even though SJ had one in their showroom my wife was kind enough to drive me the 2+hrs in rush hour traffic to Concord to buy it there. So yeah both sales people are great as well as both of the guys at the parts department who are super knowledgeable and passionate about their jobs and will set you right with any parts or suggestions you need. I also had BMW Concord do my 1st service and I am very satisfied and will bring it back for my future services. Speaking of, I dropped it off in the morning for the service then walked over to the shopping centers to kill time and had lunch. But yes I reccomend this dealership. Everyone is very approachable, knowledgeable and create a genuine and positive atmosphere.

I had a great experience here. The sales and service department is great. Every question I had…read moreabout making a decision to buy my first BMW motorcycle was answered by Lennon who spent about half an hour of his time to help me. Service representatives also answered some questions I had about maintenance and options. Other salespeople were friendly too. They are honest about their opinion and knowledgeable about facts regarding their motorcycles. That is what helped determine my decision to buy a BMW motorcycle.

I owned a Fully MODIFIED 2020 Ducati Panigale V4 25° Anniversario 916…read more I installed SC-Project WSBK Full Titanium exhaust further customized with Termignoni Silencers. So I need the ECU to be upgraded with the Ducati Official Akrapovic Full System Exhaust Up-Map which only can be performed by official Ducati Dealer. I also want to add the DTC EVO2 software to further optimized the traction during track use. I start my research by emailing several Ducati Dealership in the Bay Area, Becki Moreno, The Service Business Development Manager from Ducati Concord was the first to respond back to me and quickly provide me with a quote by email. Not only Becki provide me with the fastest response, she also was very friendly, provide all the information that I asked in details and also provide the best quote (both software and service cost) compare to other dealership. Not to mention Ducati Concord is the only dealership that offer pick up from your home by their Mercedes Sprinter Van service. This is perfect because my bike is a "Display Only bike" with only 4 miles on the odometer, so I don't have to arrange transport myself. Then Becki introduce me to Mario Lopez, the Service Dept. Director at Ducati Concord. Mario further provide me with more information, on how the Software upgrading procedure will be and take notes of all my extra requests due to customization level of my bike. Mario basically provide me with the feeling that my bike is in great professional hand. At the agreed date, Marco their Van Transporter Driver called me in the morning, giving me real time update on when he will arrive at my house to pick up my bike. Marco arrived on time, have great friendly personality, and also a motorcycle enthusiast. Please note that Marco is a young person but have the great personality and attitude that is usually not found with a person at his age. He took great care of my bike when he secure it on his van and off my bike go. Later, Renee from their head office called me to confirm that my bike arrived and also ask me for final confirmation to all the service that I agreed. The following day, Renee again called me to let me know all service had been done and to get my payment information. Renee is also very pleasant to talk too and super nice. A day later, Josh is the Van Transporter Driver for delivering the bike back to my home. Like Marco, he called in the morning and also have some great personality as Marco. It's feel like Josh is the Twin Great Personality of Marco. In summary, I never felt treated as good as this with every service dept. Car or Motorcycle I had been to. Ducati Concord Service Dept. level of customer service is even better than at Porsche/Lexus/BMW/Mercedes/Infiniti dealerships that I deal in the past. I greatly recommend anyone in the Bay Area to give Ducati Concord a chance to service your Ducati. Thank You Becki, Mario, Marco, Renee and Josh. I really appreciate and so happy to see my dashboard now shows Racing EVO and Race EVO each time I started my bike :-)

I took my 2021 Ducati Multistrada to Ducati of Concord because I was having a warranty issue that I…read moreneeded help sorting out. Mario, the service director there, was extremely helpful. Mario took the time to listen to my concern, throughly investigated the issue, showed me what they did, and made sure I was happy with the work. I also spent some time talking with some of the people on the sales team while I was waiting for my bike to be serviced and they were all very knowledgeable and helpful. They were putting the finishing touches on their new showroom while I was there and it looks really nice. There were plenty of bikes for me to check out while they were looking over my bike. I cannot say enough good things about the service department at Ducati of Concord after my first experience there. Even though I live quite far from them, I intend to continue having my Ducati serviced there.

Do not bring your motorcycle here. Spent over $4k with this…read moreplace to have my bike not work anymore. Bolts overtightened. Parts not installed correctly. Spent a few more grand to have it repaired elsewhere. DO NOT waste $ here

I left a somewhat harsh review a while back and it won't let me delete it so I'm just going to do…read moreanother one. I was wrong. I know find myself in a place where I wrench on bikes for a living (a poor one), and I know understand exactly what they had to go through on my bike and why it took so long. At the time of the review I didn't understand that and just thought they were dickin me around. Tim's a solid dude and as I said before, they know what they're doing, and you won't find anyone to do better work. Being as they are about the only ones left that wrench on old bikes, yes, you may wait a little longer for your bike, but it will be worth it in the end. 4 years after I took my bike there, and my old Ironhead is still running flawlessly (as far as the lower end and some top end ) on the stuff they did. So 4 years later, I've come full circle. I guess it may benefit to know what your talking about before blasting someone. Lesson learned. If i don't see you Tim... bikes runnin great, thank you.

I've dealt with Rick for mounting and balancing my tires on every Bike I have had! For years.read more

Called up because an OEM website listed them as a dealer, they do sell the higher tier products for…read morethat company but not what I was looking for but I'll tell you why. They let me know that they don't carry what I'm looking for (understandably as what I'm looking for is more of a toy compared to what they sell) I was told to hold on and they'd look even though they don't normally have access to those parts. I was able to get a lot of info as he found the parts list of the model I was after. He took the time to break down the prices and even estimate shipping/cost. I had no idea they were in my area and I'm in the market for a quad so I'll be going in for sure. Most places will give attitude for much less and I'm very impressed with the feeling of "let's figure this out together" attitude. 10/10 first impression, if you're after a place that values your time and will go the extra mile, I think I've found it for you. I mean, come on, where else can you find that will help you check for parts that they're not 100% certain they can make a sale off of anymore!

What an awesome place! Have had my bike in twice for routine services with awesome turnaround time…read moreand great communication. The hourly service rate is fair compared to any other shops and they have most of the parts in stock which is great for small things like filters and gaskets. Shout out to Jake and Ryan in the service department for helping me out. I got a master cylinder rebuild done on my front brake after a recommendation on my first service. It is one of the best feeling brake levers ever, excellent job

Excellent shop and service department. I am lucky to live so close to them. I am waiting for their…read morebig open house on September 12th at 11am! Clay 2021 Street Bob