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Rose Optometry

5.0 (3 reviews)
Open • 9:30 am - 1:00 pm

Services - Rose Optometry

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

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Recommended Reviews - Rose Optometry

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5 years ago

Went here for a long overdue eye exam. Dr Pham was very sweet and patient. Would recommend :)

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5 years ago

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5 years ago

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Pack & Bianes Vision Care Optometry - Eastlake

Pack & Bianes Vision Care Optometry - Eastlake

4.0(86 reviews)
1.4 mi
•$$

I rarely write reviews, but this experience compelled me to share. I've been a loyal customer of…read morePack & Bianes (Eastlake) for over 10 years and have never had issues until now. I recently received a pair of prescription glasses, but unfortunately, the prescription was incorrect. I had to return them to be fixed, which was already inconvenient. What was more disappointing was that I was asked to pay additional fees for their mistake, and no apology was ever offered. Today, I received a text that my glasses were ready for pickup. I called to schedule a pickup, but the receptionist placed me on hold for 15 minutes, only to tell me that there were no available appointments and that I would need to wait another two days just to pick up my glasses. To make matters worse, the receptionist was very rude and ended the call abruptly without any courtesy. After being a long-time customer, this experience was extremely disappointing. I hope the management addresses both the service quality and customer care moving forward.

I was referred by my optometrist to Pack & Bianes for prescription glasses and was told they…read moreprovide great service. Unfortunately, my experience was disappointing. I signed in as a walk-in and waited while three people who arrived after me were helped first. When I finally was asked, they realized my name had been removed from the list even though I was never called. Then I was told I needed an appointment, despite others being seen without one. No apology was offered for the wait or confusion. Based on this experience, I would not recommend this place.

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Rose Optometry - optometrists - Updated May 2026

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