I had a similar experience as the other reviewer on here, was sent to respite to get stomach pain…read moreunder control it was a disaster. I was in hospice for about three years, the first 2 nurses I had were great! Unfortunately I have several medical issues that hospice could not treat me for and the last 8 months I was in hospice were pure hell, the 2 nurses I had treated me poorly I couldn't get them to come when I needed help nor could I ever speak with the doctor EVER! When I finally revoked hospice I was left with no after care, they took all my meds away and I had no doctors set up to take over my care, it was very unprofessional and I'm still trying to get on my feet. I would suggest you or your loved one are certain you're going to pass under 6 months before you contact a hospice facility. I can not recommend Reid hospice because of the hostel way I was treated at the end but there are other great hospice services not affiliated with Reid and I recommend you do your research before committing. Nobody should be treated the way I was and I pray Nobody encounters what I did. The receptionist is amazing there I can't say enough good things about her but the nurses are given too much authority when the doctor should have been more involved with the way I was being treated. Shop around and good luck to you.

Unfortunately, I'm in a position to review this…read more In March 2011, my mum was diagnosed with Pancreatic Cancer. This came on the heels of an unrelated Bladder Cancer that had been completely removed. She started chemotherapy after some debate and thought. The first two, differing treatments did not go well, but sparing you details, I had called her Internist and he set up an assessment visit with these people. Yvonne was extremely compassionate and tried to make things as smooth as possible. In a week, she had gone from barely breathing and barely conscious to nearly her regular self. After a couple more weeks, we canceled hospice care. Jan, the assigned nurse, and Virginia, the aide came to visit, rather than stay with my mum. There were several months where I provided care but the pain was increasing horribly. Maybe, 5 weeks before she died, we re-engaged hospice again. Mum had been experiencing horrific pain and the meds just weren't enough. She would wake at 9:30 or 10 in the morning, the pain would start about 11, and with all the meds I could give her, she would be unconscious from 3 to 10 at night. When she woke, I helped her to bed, as she was generally too weak to walk. Yvonne returned to do the assessment and Jan was assigned to be the visiting nurse. Several days into it, Jan asked if mum would like to go to hospital to better manage the pain and mum agreed to it. I'm sad to say that things were not as good as they should have been. Hospice shares an area on the 5th floor and they have possibly 6 beds. The admission and room assignment were done before we arrived, but the pain medication was nowhere to be found. It took nearly 3 hours for anything to be given. For two days, they went through the same cycle that I did, which made me feel vindicated, but still unhappy. The nurses assigned to the hospice beds were not hospice nurses. Several of them were uncomfortable with the dosages prescribed and given. This changed, except for two LPNs, during the time of her stay. Part way through the third day (the second full day) there, hospice nurse Marg showed up and took control, even though it was the end of her shift and she could have gone home. She changed things quite a bit and we argued about how to handle things and she actually listened to my input. She and Jan worked tirelessly. It was late when mum finally drifted off into unconsciousness. In any case, it took a few more days to get 24 hour control of the pain and then, they had to convert the meds to something I could administer at the house. They got it figured out, we took mum home, and things returned to the other routine. Sorry to go into so much detail but it's difficult to explain otherwise. The group did fine when they banded together. When they acted as home health care nurses, I think it wasn't so good. Perhaps, it was the cancer, the pain, and the meds, but it was much tougher for them to handle. They were helpful, but I'm not sure to what extent they could have been helpful. One thing that struck me as amazing was that several of the hospice workers showed up at the funeral home, hugged, and talked to me. I did not expect that, and I'm not sure that I could ask more. It takes special people to work in hospice. I couldn't do it.

I have talked to many people at that facility as well as left emails so I'm failing to understand…read morehow a generic ask at blah blah blah.com is going to be of any use. My father missed three important appointments because your staff neglected to complete the process of putting it in the transportation log. He has not received medication on time, nor woke for meal (since they have no activities for them to do, all he does is sleep...). Staff talking about private patient information while on a sidewalk smoking (Isn't that a HIPPA violation?) We are pulling my dad from your facility, I have contacted an Attorney. Given all the evidence I have as well as recorded statements of your staff just making excuses. An over haul of that staff and facility is needed. But we will see what happens, sp good luck and God bless! P.s. This and your response will be posted for the public to see.

From the owner: Brickyard Healthcare - Golden Rule Care Center offers 24/7 long or short-term skilled nursing,…read morerehabilitation services and memory care. Visit our website to learn more about how we care for our community.

Mauricio,the driver for Dasco was a wonderful help to me.He showed how to use the equipment and…read moreexplained things about oxygen tanks I never knew before,I am very thankful to have such a kind and patient person to deliver for me.Thank you Dasco

ZERO STARS! Horrible service from this 'provider' of CPAP supplies. EVERY SINGLE MONTH when I call…read moreto get my INSURANCE COVERED supplies, they tell me I am not eligible for supplies. Then they have to scrounge and scour for information that SHOULD BE AT THEIR FINGERTIPS. For OVER A YEAR I had been dealing with this. Each time I ended up talking to multiple representatives, and ultimately the people in resupply had to tell them I was eligible and for what. HOURS OF MY LIFE HAVE BEEN WASTED DOING THEIR JOB FOR THEM. I have talked to their Complaint Department multiple times, my provider spoke to their 'Dasco Representative' TWICE explaining the issue, to NO EFFECT. I have submitted a formal complaint to insurance so they can deal with them. I found a new supply provider. This company? SUCKS. Plain and simple. I don't know what their problem is, but it IS NOT MINE ANY MORE! ZERO STARS!

We were by Tom Deckard that they would provide overnight care for my 96 year old mother. Reid…read moreMemorial recommenced the agency. We be brought my mother home we arranged for overnight care. We Set up our first shift Thursday 7-9 pm and an overnight on Friday. TOm called at 3:30 Thursday saying no one could cover the shifts. During our initial consult Tom assured us they were three deep on backup personnel. It is now Saturday and we have not heard from Synergy Care since 3:30 Thursday afternoon. They previously assured us that they were available for our needs. This is a very difficult time when our mother entered Hospice. PLEASE DO NOT RELY ON THIS AGENCY.

I have been fortunate enough to be employed by Synergy Home care and they make you feel like you…read moreare a part of a work family! If I had a loved one or friend in need of service, I would definitely recommend Synergy. Their workers are genuinely nice people and really care about your loved one.

My grandma was here for 7 weeks recovering from a broken shoulder and neck. The first few days they…read moredidn't feed here or have a dr see her, she also wasn't given her blood thinner for a month. She went to the hospital from pneumonia at the end and found out she had bedsores, hadn't been bathed or fed for 3-4 days and had terrible thrush in her mouth from teeth not being brushed for weeks as she wasn't capable of doing it herself or taking care of her ADL's. While a lot of the staff are pleasant and friendly they neglect the people there and are understaffed and the facility reeks. She is no longer here as she has moved to the springs in Richmond and is much happier. They also dis enrolled her from her medical plan and drug coverage without my approval as her POA. The name has changed from heritage house and is still going off the cms ratings of it being a high performing facility which is not true. Some staff there Social services Emily is great Tiffany is good Kailey is great Ally good Selena is good Brenda not good Jordan night nurse is bad asked her to not come in her room Have a friend whose mother actually died there last year from neglect which only found out about recently.

My 99 year old aunt was placed in The Willows from the hospital. She received wonderful care. The…read morestaff is absolutely top notch. The food was so plentiful and she loved being there. I cannot say enough good things about the facility and the staff.

If this group could get 100 stars on this site, that still wouldn't be enough. We were given…read moreSenior Helper's name by a group that helps find caregivers, assisted living facilities and nursing homes. Our quite elderly mother was in need of home care. In reaching out to Senior Helpers, they were immediately responsive to our needs. They came to Mom's home, checked things out, talked with her and then called to say they were on board with helping us. All of Mom's children are out of state and so it was important to have people we could trust that were there and close to Mom. There were a few hiccups the second week. Senior Helpers were at Mom's home the next day, addressed any issues and assured us that there wouldn't be any more problems, and they were right. Now to the amazing part. Mom became terminal pretty quickly and Hospice was called in. It was determined that someone needed to be with Mom 24/7. A family member was there with Mom by that time but had to leave to go home, out of state. There would be a lapse of 36 hours before a family member would be with Mom again. So what does Senior Helpers offer up? They will stay overnight and all day with Mom until another family member arrives. This was done on 2 days notice. When asking them if they were able to find someone to stay overnight with Mom, the woman that answered the phone (Kim) said that if they didn't have any caregivers available, SHE WOULD COME AND STAY OVERNIGHT WITH MOM! Who, in this day and age, does that? In a time of high stress for us, these people were amazing. I would highly recommend this group to anyone. Nothing/no one is perfect but they come pretty darn close.

If your loved one needs more care than simply sitting in front of the television all day, do not…read morecall Senior Helpers. Their claim of being "experts in Alzheimer's and dementia care" is one of the biggest jokes in recent history. Alz/Dem patients need consistency and routine. Senior Helpers meets this need with a rotating door of caregivers. Plus, their ever-dwindling staff is just the right size to provide no back-up options in case your caregiver calls off sick. Alz/Dem patients need constant attention and interaction. Senior Helpers more than meets this need with its extensive library of ambient videos of fish and other animals. Your loved one will get all of the love and attention he or she needs with constant reminders from the caregiver to "Watch the video" or "Look at the cute little kitten." Alz/Dem patients need assistance with most of the basic daily tasks. A seasoned Senior Helpers caregiver will always make sure your loved one goes to the bathroom unless he or she resists in any way. Then, you'll come home to soiled pants and other dirty laundry. Alz/Dem patients need to take medication daily. Count on Senior Helpers to assist with this task until your loved one experiences any level of trouble with it. Then, you will be told that any task involving medication requires medical training, which Senior Helpers does not provide. So, what does Senior Helpers provide? If you're looking for a caregiver who's the equivalent of a car pool dummy, then I suggest you give them a call.