One thing about Ross stores, they all aren't created equally!! This one was pretty good, well organized, and some really good deals. The men's selection here was much better than I expected, I found some slacks and some shirts at very reasonable prices!! The line went reasonably fast, overall a good experience. This was one of the better Ross stores I've been in as far as men's selection and prices!! read more

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I'm so sorry but that white tall loss prevention guy is ass extremely rude I work at a different ross as loss prevention and damn I was in my comfort outfit and I got stared down around the store terrible mf taking this job so serious not even cops be trippin like him read more

Went to find an electric toothbrush and waterpik. No luck! Bought something I didn't need instead lol read more

Ross Dress for Less - Department Stores Near Me - Castro Valley, California

Like the service, cleaning, organizing, friendly staff. Recommend it A lot of siderite and great quality stuff read more

Decent Ross location that seems a little smaller than most spots. They have the usual departments- men's, women's, kids, housewares, etc. Security is always really nice as are the other employees. They usually do not have a lot of checkers so the line can be a little long. If you are looking for every day items at a decent price, you should be able to find them at this store. My husband can usually find some decent sports gear to rep our local teams. read more

This Ross just lets in anybody. In the ten mins I was there, we saw 3 different dogs which barked and skittered around when they saw my service dog. Ross should not be allowing these poorly behaved dogs into the store especially because they're super annoying and it's not safe to have such behavior. Also, the store may be organized, but the racks are placed such that it is not disability accessible. read more

Since I was in the neighborhood, I decided to check out Ross since my daughter needed a cookie jar and I was looking for Christmas gifts for my very short list this year and found a cookie jar for my daughter, new fitness mat for hubby as he will be starting yoga later this month, as well as a Cusinart induction ready 3 quart pot to replace the one my daughter is using in her shop! I found all three and the store is well stocked for Christmas but the aisles are very narrow and hard to navigate through when other people are shopping. read more

It's not the most organized place, but are any of these department stores really that organized? It's almost as organized as a Home Goods store. While this Ross isn't the biggest store, it hasn't failed me in terms of finding a good deal with a variety of options to choose from. I honestly wish I'd remember to check out Ross for better deals compared to other full price department stores. They may not always be the nicest products, but you'll always find something interesting that you like. The employees are generally pretty friendly to me, but they could do a nicer job of keeping the products organized. Tough job though, of course. Also, a good thing to note is that Ross actually has a "Senior Discount Day!" The store attendant told me that was on Tuesday, which may be about 10% off your purchase, but you'll have to double check that. Also, returns are good for up to 30 days, which is standard. I bought a few rugs to see if I'd like in my living room, which I'm super excited to open along with a couple bathroom items. Always got some good stuff to buy at Ross! read more

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Super mean worker there was a loud beeping noise in the shoes and he aproached me and my friends with a very sudden tone and said what heppend and when i replyed he ignored me and kept walking so me and my friends left to a different isle and he followed us and he made me feel uncomftorable so we left ross and im making this complant not because im angry because its for the safety of people to definently not shop at the castro valley ross. And for his behavior they should get not even 1 star. read more

Great service from all staff. Including store manager Christina (I think) Store was organized upon reopening due to Covid closure. Loss prevention team was friendly. Special shout out to STEPHAN! It was his first time on the register and the opening day was crazy. He was professional, polite, knowledgeable and he did not appear to be overwhelmed. Would definitely recommend this location to family and friends. read more

Let me start off by saying that I had the best customer service care today I did not understand nor have I been told Ross's policy of 29 days to return without a receipt and the attendant explain it to me very kindly and then she got her manager Leanne and Leanne allowed me to have my refund so anybody out there who shops at Ross know that you have 29 days to return without a receipt thank you so much again Ross and Castro valley read more

Waste of time! I was exited that it was open later till 12am but once got there it was closed! They really need to update their hrs if they change it over here. Some people don't got that precious time to be wasting on false info! read more

Ross Dress for Less - Front of store - Department Stores Near Me - Castro Valley, California

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Came in to see car cell phone charger options. Just saw what the auto parts store had nearby was hoping for the good stuff to be here. The electronics section is up front. Very picked through. Odd stuff left behind. Found a cheap aux cord though that I will leave in a car I dont use much just in case. Not the most pleasant shopping experience but to no fault of the people working here. A guy obviously there with a fashonista gf or wife sits bored to death in the corner. 3 checkers, a small line. I pass the time with this review. read more

I always find something at this Ross location (and every Ross location). Prices are reasonable. Lots of items from shoes, clothes, to household goodies and even snacks! The only gripe is with their price stickers. It is awfully stuck to all the products. I bought really nice wooden serving platters and the wood was ruined because the sticky gunk from the price stickers would not come off. Same for shoes. The stickiness stay and when wearing the shoes, it's uncomfortable feeling as your skin/socks stick to the gunk. It's on all the products and luckily I can use rubbing alcohol on glass products to remove the sticky gunk. But all other items are ruined. Maybe it's time to suggest to corporate to use a different adhesive. read more

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Ahhh Ross; For people like me who love a deal an don't mind that there is not much handing holding going on. What i mean by hand holding is there isn't much help to find things or prices let alone employees here. Parking here is slim to none so know that going in; you go here to get deep discounts on products; I almost think TJ max is better. What Ross really lacks is customer service. There was over 10 people in line for 10 minutes till they opened a second person. They have 8 places to run check out people but only run 1 or 2 at a time. The workers here are nice enough but man do they move SLOW! Talk about being paid by the hour here. They will just take there sweet ass time taking the hangers off getting you out of the door. I mean it's not a huge issue but if you are in a rust I would avoid going to Ross. They move at there own place and it's slow. They do have a good selection of products; i went in looking for a cheap gym bag; I like to keep on my stuff together and wanted something simple with a arm handle to hold my bag. I didn't want to be that guy with the man purse. I found what i wanted and some other low price gym gear. I go here to buy stuff I don't really care about; conformable clothing is always nice. They have good deals in here but you will need to dig and find it yourself. Just don't get crazy in the long lines and enjoy the way. It's worth the money you will save. But just have patience when you shop at Ross you will need it. read more

I used to like shopping at Ross ten years ago. Now Ross in Castro Valley is like another DDs store. The quality of clothings aren't any different and the people that shop there. Rarely i give a store a second chance after an extended period of time and today it was just that day. I shopped for couple of hours and Needed to use their restroom. I was asked to leave my cart outside the bathroom area and of course I did. I wasn't long inside, but when I came out of the restroom my cart was no where to be found. I took a look at the near by aisle and NADA. Sucks to have spent that time at Ross. Not returning to these Ross in the Bay Area, it's a waste of my time and effort. Avoid when possible and shop TJ Max or Marshall's store and you guys will have a better experience. Happy Holidays to me read more

Far most the worse Ross for styles. I can never find something simple. Shelves are always empty and unorganized. Staff tonight wasn't the best either. read more

Ugh I love Ross but this location is just terrible. Not much selection and when I asked where the maternity section was, the worker told me that everything is scattered by size. Every other Ross has a maternity section. read more

I bought a few items from Ross. 1 item in specific were the pillows. If you have ever bought pillows from Ross. You would know that they come in a 2 pack incased with plastic. The lady ringing me up literally dug her hands through my pillows. Her excuse was to find tags other people may have thrown in there. Never had this ever happened to me before and I had bought pillows countless times. Especially during a pandemic and the new Delta variant. She had her hands digging through pillows that you lay your head on. She did not sanitize her hands, nor did she put on gloves. I already knew she was checking if I stole anything. Since she opened a bag I had bought as well. But for her to dig her hands through pillows that were wrapped and to say she was looking for "tags" were uncalled for. My sister then continued to tell her I was going to grab new pillows. Since she dug her hands in my pillows and guess what. She had no problem with us getting new pillows. Since obviously nothing was stolen. Disgusting and definitely not covid friendly to have dirty unsanitized hands going through a wrapped enclosed plastic bag. Especially something you lay your head on to sleep at night. read more

Great clothes at great quality for great prices. This Ross has a lot of shirts in my size and I pretty much shop for all my clothes here. Loses 1 star for me because they have some security guard posted at the door and it makes me feel like I'm some kind of criminal. Do I look like a criminal? FFS. read more

Great selection of dresses and everything in between, household necessities.Open late when shoes are needed to go with that outfit or gifts last minute. read more

06/01/21 I had the service for a young man at the ROSS in Castro Valley CA. I had 5 items with the same number of reciets to return at 10:15 pm. I kept apologizing . His response was "no worries while calmly going through my numerous reciets. Great jobs .Thanks for your patience. Your Happy Castro Valley Customer read more

Purchased a trash can from this joke of a store this evening. Got home, the product was defective and missing an item. Called the store and the first representative Jennifer told me she could not check to see if there was another product on the floor because she was busy and could not leave the register. She then asked me to return to the store tonight. Did I mention it's 10:12 pm PST? When I advised her I could not drive back to the store this evening I asked if she could locate the product and place it on hold for an exchange tomorrow morning. She told me it was against store policy. I asked what I was to do and was placed on hold. The alleged assistant store manager Carlos picked up the call. I explained I was placed on hold by Jennifer. He says he was told I had a question. I attempted to explain the situation and hit a wall as he continually cut me off to tell me what he couldn't do. He didn't bother to look for the item or ask about the product defect. Further, he told me the item cannot be placed on hold for exchange tomorrow. At that point I advised him that he has lost the sale and I will return the product completely. Then he becomes argumentative and tells me he didn't cut me off. So I ask for the phone number to the corporate office and the mailing address to submit my complaint. I also asked him to have "Val" the general manager return my call. Clearly the staff have not been trained to deal with product defects. Nor do they know what it is to retain a customer. CONS: *Poorly trained staff. *Incompetent\argumentative management. *Defective products. read more

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What has happened to the Castro Valley Ross Store? The store is usually filled with some many selections and options but that hasn't been the case over the last few months. There are never enough cashiers, but I guess if the store is half empty then you don't really need that many cashiers. Come on now Ross, you have got to do better. read more

I LOVE ROSS! Its my favorite store... this Ross, is overall pretty clean. Workers make fun of me because I'm always shopping there and say I need to just become an employee. This Ross always has great dresses, which is the main thing I shop for. In my opinion it has more of a selection than the one in Dublin. Right now, I'm going through a phase where I just like to slide into a dress and heals and throw on some accessories. This Ross is perfect in helping me do just that! The selection for Toddler Girls is decent. I found my daughter's birthday dress here which was super fancy for only $7.99. Also, got a lot of her summer clothes here as well. Home department is great too! read more

Ross Dress for Less - My $100 Nine West shoes that I got for $29.99 @ this Ross - Department Stores Near Me - Castro Valley, California

I don't typically shop at Ross because I hardly ever find fashion that suits my taste. However, the 5-stars ratings is because I was able to find a pair of earphones for super duper discounted price. It was the Tokidoki limited edition collab with Sol Republic earphones that are no longer available anywhere. Granted the earphones were released 3-years ago, the sound quality and cute factor are superb! So, now I know... if I want to buy good quality earphones that were released 3 years ago for a great price, go to Ross. Here's my tip. The best deals are 2-days after Christmas... well, at least it was for me because all their tech items were marked 50% off their already low low price. So, what was the final dent to my wallet? Original price = $130. Ross price = $49.99. Ross extra sale price = $24.99! BEST DEAL EVER! BEST FIND EVER! SOUNDS GOOD AND LOOKS CUTE! After finding this, I ran to all the local Ross stores to see if there were other cute headphones to pick-up. Yea, I went nutso for earphone deals... NOTES: Large Ross store. Seems tighty and bright. I liked the dog bed selections here. Loads of parking. read more

If I could give no stars I would. Went and bought bed sheets and they had stains on them so I came to return them and this Ross is so sexist the lady at the negister skippef me and took two guys behind me then finally called me up read more

They always only have one or two checkers at most with long lines every time i am here But the main reason for writing this is Your "employee" MELLISSA is a VERY RUDE worker ! Terrible customer service skills i placed my items on the counter to pay a belt fell down , okay i pick it up place it back on top , then it seemed as if she pushed it off the counter it happened again in 5 seconds all while being very rude and catty then she stupidly says "my bad" thinking its funny and having a clear attitude while checking out my purchase and making convo with the security guard while she should be checking out my stuff faster there was at least 8 people behind me in line growing impatient MELLISSA YOU HAVE A HORRIBLE ATTITUDE LITTLE GIRL ! Who ever the manager here please hire someone more polite and get more cashiers that can provide quality service Will be going to other ross locations until this problem is fixed which is unfortunate because this is closest to my house read more

I have nothing bad to say about this store. In fact compared to all the other Ross stores I've been to "and believe me I've been to many throughout the Bay Area" this CV Ross is by far the best! This store is always well stocked, organized and clean!! The security guard that works here is super friendly and always greets everyone with a cheery Hello, and welcome to Ross. Never had a problem with the workers or cashiers being rude to me. I will say I like to shop here in the early morning when they first open or at night about 1 hour before they close "which fyi is 11:00 P. M." read more

I like this Ross, I think they have improved a lot but they could be better stocked in the kids section. I have a hard time finding clothes for my son. I've bought something from every department here, including our welcome mat and our son's toys. I do wish the quality of the juniors clothing would improve but it is what it is...at least they have shoes ;) read more

Clean and well organized which you can't say about all the Ross locations.

Ross is a huge migraine. Sure they have some good stuff if you really look but is it worth it?? Employees there are incompetent. Some can't even speak english and they mess with your cart when you are in the changing room! Not to mention they got robbed as I was shopping in there and had the audacity to act suspicious of ME after they let the robbers (literally) walk out. I was purchasing over $100 worth of items!! Insanity. No wonder those type of people work at a store like Ross. One of the workers named Martha is an old woman who can't speak a word of English and messed with the items in my cart. Besides that she is severely incompetent, rude and should be fired. Ross Castro valley is a dirty mess and people will keep making it a mess if the workers don't clean up their attitude. Also the clothes are all in the wrong sections and sizes so it ends up being a total hassle to be in there. read more

Absolute horrid customer service!! There are 14 people in line and only two checkers. One of the checkers was on the phone with her Manager who instructed her to come to the back so her time sheet could be corrected. The checker informed the Manager that the line was very long - so could she come back later - apparently NOT! The checker had to close her line and had to go back to talk to the manager about her time sheet instead of continuing to check people out. WTF!!! Really! So now the poor remaining checker has to apologize for the long wait to 14 frustrated people who are spending $$$ at your store! Very Bad.-- Glad I was next in line. read more

You could find anything at Ross. My favorite place to find last minutes household items and miscellaneous. Lots of parking is a plus. Sometimes get a little messy but what else to expect at a busy store. read more

Worst experience ever at Ross, service rep name Yolanda inform us no receipt unable to return. I completely understand, but she said "I bought this cutting board and used it a hundred times and its fine", that commented irritated me. Did she really bought all those different brand of cutting boards? Was being this rude necessary, to my pregnant wife? Hopefully karma around the corner. read more

I love Ross' home section. They are my go to spot for my kitchen towels and kitchen utensils. Ross has really stepped it up over the years. They have a lot of affordable home decor items and great candles. This location can get pretty messy especially during a holiday but overall it's not bad. read more

So I'm currently In line.. & the super rude lady @ the register named Paula was totally disrespectful to an older foreign lady who didn't remove her own hangers prior to approaching the register. Paula repeatedly asked the older lady if she spoke English and said " you been here long enough you can read the signs" ... What in the world?!? Totally out of line. However, there jewelry section is always stocked and if you come early enough during the week it's right around the time of their shipments. read more

as usual, ross didn't have clothes suitable for me. close were 9.99 black t-shirts, and 39.99 "giants" tea-shirt with hoodie...a wireless mouse (9.99) was a possibility but my mouse hardly breaks down. eats: "angie's boom chick a pop, sweet & salty kettle corn" (2.39) -mostly sweet tasty, little saltiness -gluten-free, no trans fat, no fructose corn syrup. *yummy, 4 stars. read more

The lines can be crazy, the aisles will probably be trashed. You'll be tempted to just ditch your cart, throw your items on the floor and run outside. There will be an infant screaming for your entire visit. If this is your infant, you'll be tempted to abandon him in the cart just to escape the horror of Ross. ... And yet, how can I forget the joy of finding really cool, tall Abercrombie and Fitch jeans here when I was 14, or my cousin being sooooo excited about finding Adidas shoes here the same summer? Or coming here in middle school to find matching shirts we could all puffy paint? Or having to sit down in the aisle because we were laughing so hard? Yes, Ross blows, but I'll treasure the memories. read more

This cashier named Cory didn't bother fixing my purchased rug when he clearly sees that I have bought multiple big items... on top of that, he didn't offer a bag purchase to me. If I knew that CARTS ARE NOT ALLOWED OUTSIDE, I would have initiated to get a bag. But no, he saw I was in trouble trying to figure out how to take my purchases items to my car and pretended he was not aware... BAD SERVICE. As for options, there are good options, but most good ones are damaged ): read more