This place is so cluttered and clothes on the floor and most of the items are not in the proper place. Not organized at all. I gave up in trying to find sizes or dresses or shoes. read more

You would think having another Ross store in the neighborhood would be a good addition to the smaller location nearby. While this store is larger, wider, brighter and has more selections to choose from, customer service sucks! Any given time of the day, there is always and usually one to two cashiers available while the line is piling up. Don't even try to ask for extra assistance, it would fall into deaf ears. And yes, the security person up front has started checking your receipts on the way out. read more

Ross Dress for Less - Department Stores Near Me - Elk Grove, California

Good evening would like to give a compliment to the clerk. Her name starts with the letter G I don't like to use race. I believe she was. I think her customer service was amazing. She was very sweet. She helped me with a price with a shoe and just very happy and very nice and I wanted to say thank you for your customer service and Being impatient. I really appreciate it. Customer services everything so I hope Supervisor's bosses managers gave her a star and let her know how amazing how how privilege and happy you guys are to have her there cause she deserves it thank you. Have a great one. read more

This place is a shit show. Poor customer service. Place is a hot mess. Especially the lady with the braids. No customer service what so ever. She does not do her job and gets mad when you ask her for anything. She has no product knowledge and should not be in customer service. Her poor attitude just tells you how miserable a person she is. The store does have a lot of items at good prices. read more

Great place to go if you want to spend all day in line. They normally only have 2 registers open which is absolutely ridiculous for the amount of people that are in the store. read more

I'll start by saying I'm from Hawaii and the Ross stores there don't have a great selection like they do here. We only went looking for a suitcase but they had such a huge selection and of course it's not as expensive as Hawaii even after taxes. The line moved incredibly fast considering the line and the fact that there were only 3 cashiers. read more

4/17/26 2030 Unacceptable customer service, specifically to the the lady with long braids/dreadlocks. She knows who she is- claims to be the manager. Short story, my girlfriend went to the dressing room to try some clothes. She was instructed to park the cart on the side. Got out of the dressing room, cart was gone. We were informed it was on the front and the cart was an abandoned cart. Went to the front to claim the items. I approached (lady in braids/dreadlocks) describe the 2 items. I approached her calmly with respect. I got my first item and just reminded her my 2nd item. Her response was very rude, just 2 words "hold on, hold on" with an irritated/upset voice. Got my blood boiling because of her rude attitude response. I was thinking of calling the store the next day. I realize posting it is better, maybe management sees and reads this post and could educate her about better customer service especially claiming to be a Manager. BTW it was not only my girlfriend cart she took, other customers looking for their cart that was park by the dressing room. One customer in line, did not even bother to look for her stuff. $$$ ROSS lost from revenue because lady in braids decided to grab their carts. I was probably the only one who look for my merchandise, since I needed one of the item. I would probably not look for it if I did not want that item. My girlfriend overheard (lady in braids/dreadlocks) saying to the other customer that she was the manager. A Manager with an unprofessional attitude- ROSS in Laguna Blvd, you can do better than that!!! Anyways I go to ROSS in Delta Shore and Florin Rd, they have better customer service. Florin Rd - Manager sometimes will strike a conversation. I was so upset that I wanted to stoop to her level, I just held back! Looks like this store get bad review because of this individual. I've sent a copy of this trend to ROSS corporate office via customer care service. How likely would you return to this store: NEVER! How likely would you recommend this store: NEVER! Comments: I get better customer service at Dollar tree! read more

Worst Ross I've ever been to. Every time I go here, an alarm is going off non stop. They are always short staffed at the registers. It is dirty. Tonight, one cashier spent over 20 minutes trying to look up a customer's receipt to do a return while the line was about 14 people long and there were only two cashiers. Common courtesy would be to at some point to tell the customer they can't find it. The customer should have had the receipt to begin with and at some point let others go in front of her seeing how long the line was. Never going to this location again. There are two other locations near me. Avoid this location. read more

I love this Ross location, and I always find great finds! It is always well stocked too.

Greeted as I walked into the store, store is organized and tidy, reasonable to good supply of items - found what I needed, super efficient checkout process and great customer service by cashier. read more

Ross Dress for Less - Department Stores Near Me - Elk Grove, California

Workers are rude and snobby. Would recommend to avoid this location because horrible customer service. the other day i went in, a worker yelled at me and it smelled horrible in the store. 1 cashier, long lines. DONT GO HERE read more

I love shopping at ROSS! Every time l travel, l find a Ross to buy something at. Tuesdays locally l love shopping there so i can get my senior discount. This particular location NEVER has more than 2 cashiers at the counter and the line is way past the woman's department, and if a third one appears, it's the Manager. She is RUDE to customers and her employees. She looks angry, annoyed, irritated and most of all her appearance is unkempt. I stopped shopping at this location and will travel the extra miles to go to Delta Shores location. Customer service is #1 for me, and the Management should be polite, and courteous. I hope this woman either changes her career or gets some manners and training! read more

Fitting room seems to always be closed and the restrooms too. If your customers are shopping and spending their money at your store, you want to be sure they have a pleasant experience so they keep coming to spend their money at your store. I don't feel comfortable going shopping at a store where the restrooms are denied to their customers. Ridiculous! Never shopping here again. read more

Employees are so rude, store closes at 10 but they close the fitting room at 7pm. Who buy the clothes without trying out. Employees are very rude they don't help you with anything. Store is very messy. Their security guard is very rude. I will never go there again. I had bad experience twice already read more

Employees are RUDE and condescending. Spent time looking through numerous racks for some shirts to buy, only to come to find out the employees closed the fitting rooms over an HOUR AND A HALF early. To make matters worse, when I went to ask why, I was ridiculed and teased. Not one person gave a clear answer as to why they couldn't open one, why it closed early, or gave ANY type of help at all. I will not shop somewhere I am ridiculed for asking for assistance! read more

A nice brand new store just opened in the shopping center together with Target and DSW. Good to have this new addition very close to my house. The store is clean and already has so many customers. The looks and feels are exactly like all the Ross stores in the area, but newer and better organized. The parking log is very busy and hard to find parking spaces close to the front door. But the area is very safe. read more

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Meh, it's Ross , brand new and already full of stuff but people moving stuff around things were everywhere, and because this is a large space people have even more room to make a mess , just saw a mom having her son try on shoes and instead of putting them back they tossed them to the floor , I don't think this store is going to hold up well, if it's anything like the one on the other side of town it will be filthy all the time. I wish Ross did more to maintain the cleanliness , this is a brand new store and already is disorganized and messy . Such a shame , I can't spend money in messy places, it's just a turn off. read more

Ross Dress for Less - Department Stores Near Me - Elk Grove, California

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I saw a woman strolling through the store with her Pomeranian on a leash. There was no sign it was a service animal like a vest. I asked the young security guard at the front, and he said it isn't illegal. I told him I'm allergic, and even if I don't go into anaphylactic shock from being around dogs, some people do. He said there was nothing he could do. read more

are always on the floor and they're very good merchandise, but they're always on the floor or on top of the clothes. Racks such a mess.

Brand new store. Opened about a week ago. Lots of merchandise. Feels a bit claustrophobic! Racks are very close. Two customers have trouble crossing path in aisles. Opened less than a week and it is a super messy! Merchandise all over the floor. Clothes on the floor and/or laying on top of racks without hangers. The shoe area has piles of shoes all over the floor. Shelves are partially empty because there are so many shoes on the floor. Not a nice place to shop at. New and so messy already! read more

Their employees are so tacky! They were in the back corner talking so loud and cussing with each other. Talking about who needed to be employee of the month. Clearly none of them! I ignored it and kept shopping. Then one of those same employees ended up going to the register and being the person to check me out. He didn't say anything to me other than "next". He didn't put my 2 items in a bag nor did he offer me a bag. I had a glass bowl and he didn't even wrap it in paper. They're so unprofessional. People nowadays lack basic customer service it's ridiculous! read more

I do not get how they do not have any fitting rooms. I went to the back and the front of the store for fitting rooms, they were all closed. So I asked an employee if they could open one and she said they were closed. I asked what time they close the fitting rooms so I could come back tomorrow and she said that she doesn't know and it depends on how the manager is feeling, which is ABSURD. How am I supposed to purchase any clothes without trying them on. Not to mention the line was so long that I couldn't even purchase them to try them on at home and return them if they didn't fit. 0/10 and they need better employees who actually know how to run a store. read more

Went here at lunch time. I have never encountered anyone as rude as a cashier today. She was the Africa American employee. I've been here many times and I witness her attitude towards customer and the way she talks is outrageous! She needs to be talked to! Or have an attitude check! Period! All those other times I witness how she talks to customers, I just thought she was having a bad day! But after today! I think she just hate her job and people in general! Ross management! Please re- train your staff. read more

Melanin entering Ross should never by default equate to being oddly followed around the store, whilst attempting to browse/ shop, with cart in tow. No suspicious behavior. No history of being needed to be followed. Not a positive shopping environment for tax paying hard working citizens . Employees do not identify themselves with name tags properly. Two out of six employees were courteous. Sadly, They were overshadowed by their colleagues energy. Cringey Ross. Which sucks as this location is closest to the casa. No issue, I will happily drive across 99 to the smaller bond rd, Ross near Applebee's for normalcy. Thanks but no thanks. I had a bad vibe about this place from daybreak. Which is why it took a year for me to give it a try. SAYONARA ;) read more

Today, 4/29/2023, I was visibly upset at the fitting room area employee in the back of store. She wouldn't allow the use of the fitting rooms. It was about noon, stating she was waiting to be relieved for a break. it is a Saturday, shouldn't this store plan for an uptick in Saturday shopping. This fitting room employee was rude and had the audacity to take the handful of clothes I wanted to try on and placed them back on her clothes rack, before I left the store. On my way out I told a cashier in front of the store that was disgusting that back fitting room employee told me to go the front of the store to utilize 2 fitting rooms. Well, one was being used and the other broken. That employee, in the back fitting rooms took it upon herself to close those men & womens fitting rooms because she isn't being relieved for a break. But, still stayed there in the area. They lost me as a customer, I'm never going back in there. That employee, should be fired, seems her other co-workers are scared of her too @ 7231 Laguna Blvd Elk Grove, Ca 95758 read more