I can't say it was a bad shopping experience- I just didn't find what I needed. It's disappointing to see things in such disarray and that makes it hard to find what you need. The staff I asked for her did their best to help me. I'll try again another time. I was looking for men's jeans and unfortunately the size selection was modest at best. But, you just never know with Ross. read more

I called to ask if they have an item in stock and the lady pretended like she couldn't hear me and hung up on me multiple times.

The store is a bit messy and sometimes not fully stocked and seems empty. Long lines because there's normally only one to two people on the register. Like to do returns and make purchases is the same line. They now have security who checks your receipts and your bags. read more

This store has horrible customer service. The manager Shireena is very rude and talks to customers with an attitude. Super unprofessional and unpleasant experience. read more

A bit messy and understocked. Not my favorite Ross but, that's how Ross is. Plenty of parking. read more

Ross Dress for Less - Looks like a jealous lover ruined boyfriend's favorite jacket. WT Fudge! - Department Stores Near Me - Elk Grove, California

The customer service is a hit or miss. The employee who was in charge of the dressing room was very rude and was on their phone, while the cashier greeted me and was very respectful and professional. read more

This Ross location name:Shoaib - M.O.D and SPS Kimball shouldn't be working any of the customers services company, they are rude and unprofessional. Worse customer service for the items I bought was broken. I paid and picked up and I felt like it's broken and requested to refund or replace right away there reply was no longer valid. They should be fired by the company right away way . Be aware Elk Grove with this frustrated staff of ross. read more

Ross Dress for Less - Name of this two staff. - Department Stores Near Me - Elk Grove, California

I'm not sure if this is the right location as I can't seem to find the location, but Ross next to smart and final on Stockton blvd has terrible customer service. The manager, Juan kept trying to charge me $10 for a shirt with no tags, and original tags were 6.99 .... So he told me I shoulda got one with tags, well the only other same shirt also had no tags and was stained...,. So he brought back 3 other random shirts and instead of ring one of those up he rang up a neck cooling towel for 6.99 and told me I couldn't return it.... FIRE HIM!!!!!! Horrible attitude, appearance was also not up to par for management as his finger nails and hair were unkept! But his attitude was GROSS read more

I love the options at this ROSS location, but it's very unorganized. You really have to take your time to search for items. If you have the time ,it's definitely worth it. However, if you are pressed for time, it can be overwhelming. read more

This is going to be a long review so, hang on tight. I worked at this location for several months before I decided this is not the store for me. When I first got hired, I had a sudden death with my father and needed bereavement time and I was okay with one day being off. I was trying to let all of the managers know that week, letting them know ahead of time. Saying that they will let the main manager know. Mind you, there is no way of communicating. They told me they do not text or call. I even wrote a note and I guess, that had to be thrown away because, what I'm going to say next is UNBELIEVABLE. I finally get to work with the main manager, Enatenesh, her nick name is Enat. I tell her what was going on, she goes off on me, yelling at me saying it is my fault. I had to tell her several times that I tried to be in contact with her and left a note, she still was furious with me and told me that I should be fired. She hired me, I told every manager I've worked with that week, left a note on the managers desk, everything and I get yelled at and saying I should be fired? No respect, no kindness or condolences for losing a parent that was sudden. How am I supposed to have a plan for something that was sudden? That was extremely traumatic and I could never look at her the same after that. Another thing, this store is about NUMBERS, NUMBERS, NUMBERS. Customer service is not their #1 priority. I worked as a Full Time Lead Manager for 2 years at a different company, customer service is what gets you your numbers. At this Ross, I worked as a cashier and every single time, you will hear Enat tell you that your numbers are doing good or bad. Meaning that, if your numbers are bad, that means you're taking too long to scan and need to scan every item fast and call "next" before you're even done with your transaction so you can hurry up and start on the next transaction. The #1 complaint as a cashier, especially during the holidays, was that everyone has no respect and it's like you're trying to get customers out of here. I understand that but, customers should not be treated like they should be rushed out of here and get disrespectful service. I tried with my numbers but also make sure I talk to customers so their visit here was pleasant. I'm a customer here now, no one as a cashier will make conversation with you and the people who check your receipt can come off rude. As a former employee, people I have worked with AND people that I know that have work here the past year have nothing good to say about Enat, and neither do I. The only manager here that's even good and deserves more respect is JJ. She is a Filipina manager and she has always been nice and makes sure you have what you need and that you are satisfied. Enatenesh needs to be re-evaluated as a manager, or maybe even fired. She is extremely rude and has no customer service, not even to her employees. Being rude and being nice is a choice, a decision you make. No matter how hard it is to run a business, it is still a decision you make at the end of the day and she chooses to be rude and careless. She is only nice to those that will get her good numbers, weird. I never forgot about my situation and how careless she was when I was dealing with my father and dealing with another death in my family. Once I started doing great with my numbers, that's when she started being nice. Also on a different note, I came back here so I can get a second job and I wish more people saw the reaction she gave me. When I asked if she was hiring anyone, she immediately goes, "Psh, you!?" as if I had the audacity to ask? Just extremely rude and loud about it too as if she was trying to embarrass me. I was a great worker, I picked up shifts and worked more than I should have at times. I cleaned more than anyone as a cashier and made sure the sensors weren't going off every time. As a customer now, this is still a good store that has more things than what most Ross has but customer service needs EXTREME work or needs new managers that can manage better. Also, this place is a terrible mess now & unorganized & barely anything on the shelves anymore. read more

Everything could be improved!! I will NEVER shop there again! Dirty! ONE check-out @ 8:00pm! Burlington or TJ Maxx only from now on! Just cost effective, clean, more checkout peeps!! By, By Ross! read more

Horrible customer service. I wanted to see an item that was locked up and no one was willing. To help me. It says on the locked cabinet to press for help and are allowed to show two items at a time if you want to try it on and see how it looks. One worker came to turn off the alarm but refused to help me. She said I had to stand in a long ass line in order to get help. And she can ring me up. I told her i need to try it before i buy it. And she said "oh well I will get someone whenever I can." Then she went up to the register and called no one. I went to ask other employees for help and one who was just putting away items refused to help saying they are calling her up to help. Yet she stood right in her spot and didn't move. Ross is not dress for less it's more like Ross treat you like you're less than human. Wow just wow. I hope they shut down. They are horrible. Don't shop here. It's soo not worth the indecent treatment. read more

management went down the drain when they got rid of ENAT, whoever took her spot needs to be retrained on her people skills. they got rid of security so anyone can just walk out of the store. bathrooms are always so nasty i understand it's a public bathroom but at least clean it every few hours or something. and store is always a mess so hard to find what im looking for read more

The woman who is the manager is always rude to her employees, it's always messy, and l don't like that the security guard who is 5 feet away from the cash registers asks to see our receipt! You literally saw me at the register paying for my items!! Why!?? So unnecessary! read more

Ross Dress for Less has two locations in Elk Grove now. This is the older location and it starts showing the age. A remodel is needed if Ross wanted to keep this original store in Elk Grove. This store is in a less crowded shopping center and close to the end of the shopping center. So the good thing about this location is getting a parking space in front of the store is so easy. The clothes selling in the whole chain are not as good as they used to be. This one in Elk Grove is no exception. I have hardly been able to find any of the name brands in this store, especially after the new Elk Grove store opened in the Target shipping center, the busiest shopping center in Elk Grove. I guess more of the good stuff is delivered to the new store. The employees in this Ross hardly pay attention to the customers. They seem very busy all the time. Don't expect to get help very fast if you have any questions. I don't know Ross is planning to keep this store after the newly Elk Grove store is opened. I hope they will do a little update in this location if they're going to keep it. read more

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I like this store for convenience bc it's close to home. The selection is okay. You really need to look. You can find a lot of clearance items so some prices are really good. The girl at the register is always sweet & nice. The only thing is when they check the receipt.. I don't mind. But when it's steps away from the registers. Why have people open each shopping bag to show what's inside? It's too much. What could we have stole 3 steps from the register with LP watching. I'll go to another Ross or another store. read more

I've been in here three times and every time I come in the alarms on the shoes are blaring and it makes it very annoying to shop in the store. The line was also long and employees were not opening up additional check stands, but employees were available and not opening stands or turning off the alarms. They also have a security person standing at the front door who doesn't seem to be bothered by the alarms. I left without purchasing my items. read more

This store needs a big overhaul. It is small, old, dated and dirty. The place is understaffed and the workers are very rude and unprofessional. I know this is not a high end department store but they still need to do their job and be nice and be professional. The security/door greeters were very robotic when they try to greet you when you get in. They were so lifeless like they don't even care when they try to welcome you. Anytime of the day you can bet there is always just one cashier ringing up even though there's a long line wrapped around. This is a reflection on poor management. read more

Going on a trip and needed some sandals, flip flops so I decided to stop here since they usually have tons. I was surprised to see the inventory in not just sandals but shoes, was very minimal. It's like a shortage. Everything else was pretty stocked. The greeter was super nice, store was clean. Lines was short. The customer service was not that great. Before the person even completed checking out I was already being called up to be assisted. I felt the person finishing up getting flustered as she was trying to gather her things and put her card away. It was awkward for me then the cashier made it more weird as she started ringing my things up. Then the same cycle happened to me. read more

I always visit this Ross and have never had any issues, in fact Ross is my favorite store, even tho employees almost always never greet or ask if I need help, I still return cause I don't mind being left alone while shopping. But, tonight's visit, when I came in stood in line while they were busy. One checker asks the lady that works the register to return if the return system is up yet. Lady goes "I don't know" then continue to take other customers for purchases, finally the lady that asked about the system being up informs me that the return is down so they're not taking returns. And I said are you sure? How are you going to ask someone if it's down then get a "I don't know" answer to then telling me it's down, no returns. I get that their busy but at least try for customer service. Left a bad taste. Go to the other Ross on laguna. They are more clean and kept anyway. read more

I tend to not like entering Ross stores as every time I feel like I'm a criminal with all of the security/surveillance inside lol it's certain people who ruin the experience for everyone else. But hey, what drives me to go to Ross stores is the potential to pick up decent-quality fitness apparel for cheap! I usually just head straight to the activewear section and not linger much because of the uncomfortable vibes this place and other Ross stores have lol. read more

Ross Dress for Less - They're getting pretty adamant now about not being able to take the hangers home lol - Department Stores Near Me - Elk Grove, California

I can no longer recommend this store. I came in with a cart from another store with my Walker in it. No help from the staff standing around but when they saw the cart they went berserk and demandied I switch to their cart. I told them no because their carts can't leave the store and staff will not help you out to your car. They chased me down again demanding I switch carts. I am 72 years old and inviolate so I told them off and left. I would hope some of the rest of you will realize what a crumby bunch they have become and take your money to a store where you can at least get help out to your car. read more

Went to this location place is looking outdated but i had no issues about it! Greeted by the sps The only thing is the lady that I asked if I could use the restrooms and mind you the restroom is just infront of her all she needed to do is press a button to open it. She hesitated and replied no sorry I am off clock, all i know is they clock in and out upfront? and she was holding merchandise in her hands? shopping on clock and has time to grab her merchandise on clock but can't open a restroom five steps away? Definitely impacted my experience, I had to go home right away and wasn't able to get what I needed. read more

I swore I would never go in here again but I'm glad I did. Don't get me wrong store is still disorganized but the sweet lady named Kaarina in the fitting room is the sweetest! She helped me find an outfit for my upcoming event. She was very polite & helpful. Thank you and I look forward to seeing her again. read more

Their selection of clothing sucked. Nothing stylish, cute, dressy, or worth spending money on. In addition, it was impossible trying to locate or find what I wanted because the store was so unorganized and messy. If you're here to find professional attire, I suggest going somewhere else. Employees needs to stop being so lazy and clean this store up because if they don't, an accident is going to happen. I can guarantee that one day someone will trip on an item of clothing, loose hanger, toys, shoes, household or whatever junk that's just laying on the floor because of the employees negligence. Toys were either opened, missing parts, or damaged. The line had 10 customers deep with only ONE cashier ringing people up. Management and employees needs to step up their game here because this store is going downhill... read more

Went in with my kids to shop, then about the time I was leaving. There is an employee she was putting the carts back and I was on my way back to put mine where it belonged but then she goes says to me o you better put it where it belongs cause I ain't going to do it then I took my kids out of the cart and put it where the other carts were so she can put it back then she started to cuss at me like very unprofessional that she is then she kept cussing at me while I was walking out she was telling me to come back in to hit me of course she couldn't because she knows she lose her job then she was like idgf if I lose this job this job ain't shit to me and talked more more about me coming back in to try and hurt me and my kids.. read more

Compared to other Ross stores, this one is smaller in size. Most of the time, it's fairly organized and items are easy to find. Like most Ross stores, they try to pack in as much merchandise in a small space. The result is teeny tiny aisles where only one cart can pass. Heaven forbid you try to go around the cart. I tried it once and fell into a rack of clothes. It's better to just go to a main aisle until the cart exits. There are certain departments I like to hit up: shoes, housewares and plus size women. The shoes and clothes are pretty hit or miss. Sometimes, it feels like Christmas and hitting the lotto at the same time. But most of the time, the merchandise is just okay. I really do like the housewares department, especially for kitchen and bath items. I have also found some good bedding and linens, but the price is not as much of a bargain. Since this is the location closest to my place, this is my go to Ross by default. I would rather go to another Ross, but this will do in a pinch. read more

Ross Dress for Less - Good place for inexpensive iPhone 6 accessories - Department Stores Near Me - Elk Grove, California

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The bathroom inside ross was so disgusting as I entered to go use it but couldn't even use it. There were tissues and pad wrappers everywhere and poop on toilet paper all over the ground asked for the manager here and informed him about the bathroom being so disgusting and having nasty tissues all over the ground and all he said was "oh yeah I know, I'm trying to get someone for it" and that was it. read more

The workers are rude! Customer service is horrible. Went to return items had the receipt but had take. The tags off because I thought they would fit turns out they didn't fit and just wanted to return them but nope wouldn't let me. Clothes suck Not a selection of housewares . Mainly the people that work here are horrible. Oh and the line.... forget it. It's like the cashiers just take their sweet slow time . read more

This Ross is probably one of the busiest stores I go to. Sometimes the lines can be super long, but I think they're only long because they don't have enough staff working the registers. Cashiers will take turns with those making a purchase and also with those doing a return/exchange. So sometimes the wait can be long. But to me, I'm okay with it because not once were the staff ever rude or made you feel rushed. They were still polite. If you get lucky, you can really find cute and great quality items. Yet, some days they're very low on stock or doesn't feel like they have a variety. read more

Ross is finally open and getting shipments. It's still kinda empty but they are trying to stock up. The hours also changed and the fitting rooms arent open yet. My shopping experience today was better than I expected with Covid-19. read more

This location is really messy. Employees don't seem to care too much about working here. Clothes and shoes are all over the place or should I say misplaced especially the sizes. Really unorganized. Bathroom is disgusting. Only one employee working the checkout. read more

Ross Dress for Less - Department Stores Near Me - Elk Grove, California

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This is the second time that we come to this store, and both times they have been rude and super racist, one of the times the lady that was cashier told us that she wouldn't charge us because it was already late and she had to go home, we had like $500 on clothes and it wasn't even time to close, and there were more people buying things, so why she couldn't charge us??? But she still would charge other costumers, We have money too, and tonight this 3 ladies that I think were the managers or something like that, told me that the store was already close and I had to leave, it was 10:40 and they said "you can't be here", but the store closes at 11, and there was more people buying stuff and this 3 ladies didn't say anything to them just to me and my friends i don't know if it is because we are Mexicans but they were racist to us. Honestly, this is the worst Ross location, If I could, I will give them 0 stars. It is just so disappointing that racist is still happening nowadays!! read more

I don't even know where to start, this is the worst Ross store that I've ever been, the manager and the other ladies were racist because I don't look like them, because I am from other country, they were treating me like If I were a killer or something like that just because I don't look "American" they didn't wanted to sell me clothes because of that, I hope the owner get this ladies out of the store, I think nobody needs to feel the way that I felt when they where talking to me being racist, I should sue this ladies for being racist to me because it is not the first time and we all have rights, and even if I don't look like an American citizen, I am. read more

When it comes to shopping for clothes or household items, Ross is usually one of my go to places for some hopeful bargains. Every time I'm in the area, I will coax Joe K. to come with me and check out what kind of stuff might be awaiting within. I find myself looking forward to a shopping spree, but more often than not, I leave with little or empty handed. I guess it's because I have had some rewarding shopping endeavors in the past here at this store. But like other reviewers have mentioned, this can be hit or miss. If I'm lucky, I sometimes discover cute tops, fancy dresses, or pants that actually fit! But the drawback at this store is that it is one of the smaller Ross's, so there isn't as much variety in styles and sizes. They still do a good job at trying to keep up with as much inventory as possible. The clothing racks are full but sizes are limited. A variety of housewares are available, but you may find yourself rummaging through a hodge podge of stuff in order to find specifics. If you are looking for something in particular, be prepared to possibly not find it. But that's what a Ross is all about! It still draws me back, as I enthusiastically search the aisles for some special item or treasure that only I will appreciate! read more

I don't know the prices they have on clothes but I came here to shop for a carry on suitcase. While they have a smaller selection than most places they had the cheapest prices on some good carry ons that you may find at stores like Target. I was able to get a good suitcase for $50. I saw the same suitcase at Target for $149.99. I went at 9 pm so maybe the workers were tired because I received zero assistance from them and the cashier wasn't too friendly either. read more

Depending on which Ross location you go to, some carry MORE and better items than others! I love coming to Ross for household items. They're stylish and dirt cheap! You can literally furnish a bathroom by picking up essentials such as bath rugs, towels, soap dispensers, toilet paper holder, magazine holder, decors - you name it! Home decors are either hit or miss. They're either really cute or really tacky, lol. They always have shelves full of picture frames for almost any occasion! They always carry border lettering frames that say "sisters" or "best friends" - super cute! You can also find some cute weddings frames here also. It's hard to find cute clothes and shoes here. You have to really dig through their clothes to find something cute. If you're lucky enough you may end up finding a cute pair of Steve Madden boots or Jessica Simpson pumps. It's either hit or miss for most Ross locations, but hopefully you're able to find something cute for yourself! :) read more

I absolutely love love love Ross, but this Ross sucks @$$. Employees are hella rude I was moving thru the isles trying to not run over clothes on the floor and an employee was standing in the middle of the lane. I said excuse me three times, thinking she may be hard of hearing because she was older said it one more time she looked at me and never moved. Tried to squeeze thru and accidently bumped her. She acted like I hit her with a MACK TRUCK! Then began to cuss at me in Tagalog. Which I happen to be half of. She was shocked when I spoke back to her. Very sad and poor customer service as well as very messy. read more

Ross Dress for Less - Department Stores Near Me - Elk Grove, California

Ross is a great store to buy brand named clothing for a great price. They have sizes from infants to adults. They also have a great selection of shoes. For things in the home, they have bed sheets, towels, mats, cook ware and much much more. One thing i dont like about ross is that it's messy at times and it's hard for me to find cute clothes. Other than that, you can't go wrong with the prices. read more

Lines are sometimes long, but they move quickly. They have much better prices than Burlington.