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    J.Crew

    3.6 (23 reviews)
    Closed 10:00 am - 8:00 pm

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    Alexa C.

    This JCrew is hit or miss. It's not very big, but has the basics, and good sized clearance section. If you want to be left alone while you shop, come here, the staff won't reach out, unless they can really tell you need it, or you ask. They're nice when they do help, but don't expect them to check on you in the dressing room, make recommendations, or ask if they can help you find anything. They did help me with the red phone for ordering an item that didn't have my size in for it, held the items I had picked out in store while I was on the red phone, and then complimented the items I chose, so that was nice. It's quiet here on week nights, but will get nutty during the lunch hours.

    Despite the sale sign, the black and white plaid shirts next to it are NOT on sale.
    Lance N.

    It's j.crew - great styles and I believe that their clothes are sustainable and isn't destroying other country's environments. Well, hopefully its not! I'll need to check but none the less - Why did i get them 3/5? Well, although the clothes are great, thats the company, not the actual store front. So, why the minus 2? Yea.....If you could NOT put the sale sign right next to none sale items, that would be great! They had a "30% off shirts" sign on the shelf, yet the shirt that I chose which was right next to the sales sign was NOT ON SALE! I even took a picture of it to show the cashier and she said sorry and checked to see if it was discounted online. Again, the item i had was a shirt next to the sign "30% off shirt" sign. This is almost like a bait and switch. TSK TSK TSK

    Kevin M.

    Just finished nearly all my Christmas shopping in one visit to JCrew Reston with the expert help of the lovely Nicole :-). The entire staff were super friendly and the holiday sale fantastic. Nicole gave this clueless guy shopper excellent female perspective on sizes and style. Thank you Nicole & JCrew Reston!

    Amine B.

    The prices are higher here but I like the quality of there products , the customer service and the comfortable atmosphere.

    spring2012

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    3 years ago

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    2 years ago

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    7 years ago

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    15 years ago

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    Review Highlights - J.Crew

    I went in on a busy weekend, everyone said "hello" to me and offered me assistance.

    Mentioned in 3 reviews

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    3.3(7 reviews)
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    Beware of this shop's exchange/return policy -- I received a couple of their items as a gift (with…read moregift receipt) that are not my style/taste & intended to return them after the holidays (& house guests left). The gift receipt only gave two weeks to exchange items (for store credit) & I was one week beyond the window. They are over an hour's drive from me one-way so I phoned ahead to see if they could make an exception to not waste my day. They told me absolutely not, they stand by their two-week holiday-return policy. I guess I'll be regifting this stuff. Consider yourself warned!!

    Today, went into this store, Scout & Molly's in Reston. I didn't need to buy anything, but I…read morenoticed that it was a small woman-owned business, and I wanted to support it. I figured I'd go in and find something I'd like to have and accomplish my goal of supporting this woman-owned business. I was barely greeted when I came in despite the fact that I said hello as I entered. The woman who was folding clothes near the front door didn't bother to look up fully. I started looking through items on the rack near the front door, checking out the colorful tops and still on track to purchase something from this store. I thought, "Let me check out the other items before I make a final selection." I found several items I liked. As I began to check out the items in the next rack over, another lady came from the back, greeted me, and asked if I was looking for anything in particular. I said no. I'm just browsing to see what strikes me. Before I could get to the back of the store, another group of 2 women and a girl came into the store, and the woman who couldn't be bothered to look up when I came in warmly greeted these women and said, "We also have 30% off tops and shorts". From the back where I was standing at that point, I could hear her exuberant greeting and advice so freely given to this group. It was a stark difference in how I was treated. I wondered why neither of the sales people told me about the sale. So I told the sales person who was closest to me at the time what I'd heard and asked if that was, indeed, the case. She said yes. I said wow! Neither of you mentioned the sale to me, so I guess it's a good thing I overheard. At that point, I decided I wouldn't be making a purchase there after all. I went across & up the street and spent $268 in WHBM instead. I'll patronize businesses that welcome and appreciate my business. I would NOT recommend this business.

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    Loft - Cute transition outfits.

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    2.5(29 reviews)
    0.8 mi
    $$$

    Loft has lovely clothes and I saw this store, that I had never shopped at. So, I had to take a…read morepeek. They have beautiful clothes and the service was great. I was greeted as soon as I walked in the door and offered assistance. I looked through the petite section and didn't find anything. But, I will definitely be back, if I am in the area. I hope that they can add more clothing to the petite section. The prices were a little higher than I expected. But, that is because the clothes weren't on sale yet. I am sure that is because we are changing seasons. Back to school sales will start soon. : )

    I'm shocked to read that several years ago the customer service was bad because to this day it…read morestill is. I went in twice in one week and both times not one person acknowledged I existed. And what bothers me is I could hear them say hello when others walked in. I tried on some clothes and as I was hanging up what I didn't want one of the workers walked right past me like I didn't exist. I did end up buying something and point blank asked the lady why nobody acknowledges my presence in the store. She turned bright red, told me she was in the bathroom (I was in the store for at least 20 min but wasn't going to argue about how long she used a bathroom..) and instead of apologizing and saying that they will do better next time she just handed me my receipt and said have a good weekend. They are the worst!

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    Nordstrom Rack

    Nordstrom Rack

    3.6(100 reviews)
    6.9 mi
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    I'm an online shopper, I avoid going to the mall especially on weekends and holidays. But when I…read moreneed some me time and a much needed retail therapy I go to Nordstrom Rack. This location is less than a mile from my house, very convenient and has plenty of parking available even on weekends. Even though this is not my fav Nordstrom Rack, (San Marcos, Ca. location has better shoe selection) I found my best deals here by far. Im super petite and tiny everywhere. I wear either a size 00, 0, XXS or XS depending on brand and fit in a size 4 or 4.5 shoes. Being tiny, it's hard to shop for clothes that fits me perfect outside of kids section. I find that I either pay full retail price or get really lucky with highly discounted odd size shoes or clothing regardless of the store I go to. So when I need a wardrobe update, I'll spend hours at NR and comb through the racks carefully if I want to find really high end brand name pieces for super low prices. Last time I went looking for a dress to wear to my brothers wedding in July, I found a super pretty floral dress for NOTHING!!! Original price was 172 on sale for 20 and I had a 40 dollar note sitting in my rewards account, so I paid zero for it... score!!! I've also gotten a blouse for a penny lol... say wha??? How is that even possible? Best deals to date: - Stuart Weiztman riding boots: paid 10.00 original price was 410.00 - Stuart Weiztman kitten heels suepump: paid 17.00 original price 199.00 - Ted Baker pink cocktail dress: 99.72 original price 1695.00 Above are just my fav buys, I've gotten really awesome finds and some of my fav treasured pieces at this store. Brands I love that I often find in this location are Stella McCarthy, SW Nudistsong (I have 4 pairs of different colors), Theory, Ted Baker, Bailey 44, lots and lots of Splendid, Via Spiga, Reformation and Badgley and Mischka shoes. Go in the morning during a weekday when everything is put away neatly. It's easier to comb through the racks when all's in order.

    Checkout lines are always really long and the ventilation inside is poor. If you have trouble with…read moreallergies and asthma, you may want to really consider shopping at a different location. I was there to return a Nordstrom item and it took me well over 30+ minutes waiting in line. That was on a weekday afternoon too that wasn't during the holiday season. Can't say I love it. The rest of the store has ok selection of items. It has the lighting of Ross and the atmosphere too. Couldn't find anything I wanted to exchange my item with.

    Photos
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    J.Crew - menscloth - Updated May 2026

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