I noticed the loss prevention guy was hiding in the shoes section just texting on his phone not even near the door. How is he preventing theft? Not a good look. The store itself is a good store . read more

Ross is a great place to look for affordable and big variety of clothing. It's also a great place to look for Christmas gifts. The not so good thing about this Ross is that the lines get long and only two cashiers are open, and the cart cannot be pushed outside; so if you made a big purchase, you may need a few trips to the car. read more

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I was there today, and try a few items but, one of fitting room attendants was very rude, didn't greet me and when I was done didn't say thank you. The second time I went to try on some items again they didn't greet me at all and had used the restroom, there was no smile on face at all. It seems they didn't want to be there. I will NEVER shop at that again. read more

Last weekend my under age daughter was using the restroom and she heard the fitting room lady going to open it for someone else even though my daughter kept saying it was busy and someone was in there , the lady still opened it and a man walked in on my daughter using the restroom! read more

It was a great store besides the security guy on his phone, it was annoying laughing and nonstop talking while I was in self check out. How can you do both work and talk Humm....? It was non stop chit chatting in my ear the whole time!!! After I paid ready to leave (he finally wants to do his job) goes to check the whole purchase. Ross get a new security guard that man is no good. he's just too much up in front harassing women that paid like bro don't know how to do his job at all. read more

Waited in regular line to purchase and return item was told to go to return line. Once waiting in return line with two other people ahead of me person complaining how long they had been waiting. I waited patiently while two other cashiers helped purchasing customers only. Once the line cleared they both walked away! While four customers still waiting for return! Seriously and of course a purchase customer came in the returns cashier wanted to help them first ! How is this customer service? Absolutely rude and unacceptable! The cashier was rude said there was my receipt. Like she was doing too much ! It took her one minute to help me while i had Waited twice the amount of time i should have. Customer experience below bad will never step in store again. read more

Ross Dress for Less - No cashiers in purchasing all disappeared - Department Stores Near Me - Montebello, California

My family and I had the worst experience with The cashier Reina tonight. We were asking her if the clothes had sensors because we wanted to make sure they were removed, she didn't understand us then I said it in Spanish and she ignored me and said "NEXT" for the next customer when we weren't even done paying or had gotten our receipt. WORST customer service, she even stuck her hand out and over as if she was going to push my brother out of the way. She's a very unhappy miserable rude lady who made us never wanna come back to shop here. read more

On September 17th 20:30pm, We was returning and exchange an item and buy other additional item, one cashier name Ashley refuse to return one of my item which still have the tag on in new same condition as we bought it , only a pair of Saddle, still have the tag and sticker(same brand same size same pair we ever touched) and they told us that was not the item on the receipt, and tells me I have to go back to which ever location I bought it from to exchange or return it ? And then we talked to the so called store manager name is Alexa whom with a horrible attitude, she didn't solve no problem but even refuse to help us with the new purchase ! What in the world a store could ever treated customer like this , this is also involved with discrimination, they both speak Spanish , and because I am Asian ? After argue with me the so-called store manager just walked all the way out from the store like she doesn't case with laughing with another guy who work in the store ? I hope someone who case will handling this matter in a proper way ! If not We will post this matter in every social media about how Ross Montebello treat their customer. The manager Ashley even laughing and walk out from the store ? Can you believe it ? What a responsible manager ! read more

Ross Dress for Less - The so called manager ! Who was laughing and walk away from the store ! And refuse to help customer ! Have a great life ! Loser ! - Department Stores Near Me - Montebello, California

If an employee forgets to take out the security magnet thing, bringing it back to have a removed shouldn't be a huge hassle, especially when the manager gives you attitude if I didn't have the receipt. I will never shop at this location again. read more

Everything goes very well and great until the very end of shopping experience. The girl in the fitting was super rude, demanding and yelled at me for no reason. Even it's almost closing time, this is unacceptable. It's surprising how she landed a job at customer service even there are so many complaints and bad reviews because the fitting room girl bad attitude. Fact: everyone in the store is super nice and helpful except her. read more

I really like this store but I hate going. How is there 6 cash registers and only 1 cashier 2 on a busy day. It shouldn't take over 25minutes to check out when your only third in line and everyone has a hand full of items, honestly we didn't even have carts. Please add a self check out. read more

Had a return. They got rid of the return line! Why?. The line for purchase wraps around the store with only 2 cashiers. Meanwhile, they have 2 employees assigned to do loss prevention just stand there doing nothing. Waited 20 minutes in line just for a return. read more

This stores are not what they used 2. Lines are always packed, clothing looks old, the place looks dirty most of the time. Employees look mad as hell. read more

I really enjoy Ross. This store had a lot to offer and not enormous like some of the locations that I have been at. It's the right size. The selection is very good and the prices are reasonable. The employees definitely could be better. They are pretty rude at best, especially in the dressing room area. They do a great job in being near hostile to ensure the right number of garments are allowed in. However, they do a terrible time ensure the opposite sex do not enter the dressing rooms. They should allow teenage boys who are with women into the women's dressing rooms. The same goes for the opposite, teenage girls in the men's dressing rooms. Highly annoying if you're going to let anyone go to whichever room they want, then don't label them to be separate! The stars are in comparison to other Ross type stores. So the staff aside; it's a good store. read more

deservers 0 start but dont have that option bad costumer service . dont shop here cashiers are standing just conversating about there personal life when they should be helping and charging costumers on top off that there lights are on as if there cashing costumers out when there not . we dont wanna know how was your weekend . where is the costumer service here . read more

I love coming to this Ross location. It is very clean and the vibes are amazing. The cashier who attended me (Xiomara) I believe was very respectful and friensly. she was helpful and made my perchases quick and enjoyable. will recommend this location 10/10 read more

I never saw the Ross store so dirty and messy.. Hard to find something even cart.. Never go there again, never... Also line was almost a mile long and just 2 cashiers were working.. Disaster..... read more

Ross Dress for Less - Department Stores Near Me - Montebello, California

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Of all the Ross locations in the area this one is by far the dirtiest and most unclean. I only go to this location when in a hurry, it's the closest to me. Today I went in to this location early to avoid the holiday crowds and not thirty seconds into walking in I step on a security tag that was upright. I went to let the associate at the counter know what had just happened and should have known this was the wrong person to go to when I saw her rolling her eyes as she was throwing go backs onto a cart. When I handed the rage to her all she said was "Oh, thank you". I then asked, can you let a manager know? "Yeah". I grabbed what I needed and left but it still didn't sit right with me so I called to speak to the manager only to be told "Sorry, out cleaning staff didn't do a good job and sweeping last night, I'm sorry that happened to you" No report, no offer to give (at least) a 10% discount on your next visit (to another location) read more

I personally don't like this Ross that much because the check out is SLOW and the store is usually a mess but every now and then I'll pass by to see what kind of clothes are in stock. Just recently I left really happy because I previously went to three department stores looking for glass cups that fit in my cocktail shaker and I was surprised to find a 16pk of glass cups here! It had 8 tall and 8 old fashioned cups for only $11.99! In my opinion it was a steal and now making Mojitos and Caipirinhas at home will be even easier. Check out is slow but at least the cashiers are friendly so I give this place 4 stars. read more

Ross Dress for Less - The line....lol - Department Stores Near Me - Montebello, California

It's over 90 degrees outside. I'm sipping on my Jamba Juice which is bomb btw. Walking towards Ross. As I get to the door, I'm promptly told by Top Flight Security of the World. In his words "You can't drink that in here!" Before I can say anything... He tells me "the trash can is right there". Rude, and disrespectful. You can tell he hates his Job. Probably life too. No joke... the ladies in front of me had STARBUCKS drinks and got inside with no problems. Me... Well, I simply smiled and told him have a good day. read more

Came here to find some dress pants and wow, there was quite a selection! I was really impressed by how many designer items they carried and size variety (usually most discount places only carry 32 inseam pants but there were lots of 30's for shorter people like me!) It was a bit dirty and besides pants I didn't find much else. The lines were also ridiculous which is repeating complaint I saw in some reviews, and they definitely were right. The only reason I couldn't give this four stars would just be the fact that I've been to far better discounted department clothing stores, but if you are in the area this isn't a bad place to stop by. read more

Yup, I come here on Tuesday with my mom because she loves this place! Tuesdays mean 10% off for seniors. I don't understand how she can never get tired of it, but I guess she has a minor obsession. I like coming here once in a while because they have good deals on shoes, bags and clothing. This place is often packed on a Tuesday evening and it gets a little annoying having to shuffle through the racks saying excuse me every few seconds. But it is worth it if you score a cute top for 8 or 9 dollars. I have had good luck finding nice tops and cute shoes. One time, I bought a pair of boat shoes on clearance for 10 dollars. Yay me, since I'm always proud of myself each time I get something normally expensive for really cheap. Asides from clothing and accessories, they do sell a lot of kitchenware and appliances, including cups, plates, cookie cutters and other things you can't imagine. One time I found 2 margarita cups on sale for 2 dollars and they were really good quality too. I like coming to this Ross because it is located in a plaza that also has Marshall's, Rhapsodielle and Dollar Tree. I love my bargains and cheap finds so if you are the same, come here once in a while! You never know when you'll score yourself an amazing deal and can brag to your friends about it. read more

If I could give less than one star I would. The employees are to busy flirting with one another and planning on vacation trip that the forget to give customer care. I came to the register she rang me up and couldn't even give me my bag. I had to reach over and pull my bag from the handles. Horrible customer care. They need new staff or better management read more

Not sure how we missed spotting this when we walked in and began our shopping but the line inside was to the back of the store. We wasted half and hour browsing through the men's items before going to get in line. There's no way we would've waited. Store lines should never be this long, unless it's Black Friday. Not sure if they were understaffed, having some fantastic sale that wasn't posted anywhere, or if that's how it always is here, but an employee should have been on the loudspeaker saying that the current wait was _____hours. Or whatever it was :) and that they apologize ...or something. It was madness. Luckily Marshall's had a smaller line and we found items that were of similar style and value. At least the men's section was well organized, but there was a lot of clothing on the floor or hanging over racks. And lots that had incorrect sizes on the hanger compared to the item tag. At least they didn't have any employees over here, they must've all been on the registers. read more

Ross Dress for Less - hard to tell but the line is to the back of the store - Department Stores Near Me - Montebello, California

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Horribly rude people that work there, all of them had a look on their face like as if I was bothering them and there bathroom was filthy, they should use the energy of their dirty looks and rude attitude to clean their bathrooms read more

Aside from the long lines at the check-out, the restroom if F L I T H Y! Smells like it never been cleaned in a really long time. Attention to the Store Manager, hire cleaners.....PLEASE! read more

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Terrible. Terrible. Terrible. Stood in line 25min BECAUSE I really needed the items. Don't think I'm coming back... two cashiers open only, and the line went on forever. read more

Ross Dress for Less - Long line with two cashiers opened - Department Stores Near Me - Montebello, California

This store is disgusting. There's all kinds of trash on the floor at the entrance such as hangers, pieces of broken hangers, food wrappers, actual food, yuk! It was literally a safety hazard. It doesn't get any better inside either. There was trash inside the shopping carts. I had to go through at least 4 carts to find one that was clean. I don't even know why I didn't just leave. But that said, there was trash in some of the isles and things were a mess in the store. I didn't buy a thing and I won't be back. read more

I usually love Ross but for some reason I just haven't found anything at this store location. I don't think they have a good selection of items read more

Warning to everyone this store has the worst customer service and if you asked for a supervisor supposedly manager she is super rude and racist all the employees are extremely rude and if something is on sale because you not able to find the other set together they change the prices and give you a hard time assuming that you are removing the items so you can pay less they don't understand English try talking in Spanish so they will understand and no use funny they all are Latinas they don't really want your business at all remember I always keep you posted when I experience the worst Customer Service they should learn to offer better customer service as Nordstrom store has the best Customer Service never coming back at Ross here in Montebello I contact their Corporate office to notified them what kind of employees are hiring I will want for someone if was my business to keep me inform except of finding out that my business is going to bankruptcy especially because someone ended hiring employees that don't want to work was embarrassing seeing how the cashiers and called supervisor or manager was screaming too in front of other guesses don't waste your time coming to this store and if you had already a bad experience speak up contact their corporate office No one should experience dealing with rude employees that are harassing you and discriminating you especially when you bringing business to them no wonder other guesses are complaining too please share your comments because know I find out that I'm not the only one who's complaining read more

Ross Dress for Less - Department Stores Near Me - Montebello, California

I like coming to shop here from time to time, ALONE*. There is so much stuff here! I don't come here for the clothes I come for the home goods. I have scored on some great stuff here. What catches my eye particularly here is the paintings some are good and some well.. *reason I like to come alone is because I have been here with my momma on occasions and when she is almost done shopping she sends me to wait in line because it's hella long! I don't mind the wait but dang I wanna shop too! can't do that while standing in line. read more

This was one of the worst experiences of customer service I've suffered in a long time. The sales associate (#479864)was one of the worst I've ever encountered anywhere. Yikes. She did not care about our real wishes and took on an attitude when we tried to make a return. She gave us a really hard time and did not honor the store return policy. She acted as she knew best and was very condescending, and in a passive aggressive way to try to bully us out the door. I will not be back and would highly recommend you consider an alternative close-out bargain store. read more

I was feeling a bit of a masochist on a slow Sunday afternoon when I entered Ross. I've been here several times before and I knew what I was getting into - a crowd, lines, and a very disorganized selection of discounted goodies. As much as I love finding a good bargain, I was standing there in line thinking that it's not really worth the frustration of sorting through the clutter, opened merchandise, and items that are falling apart. I suppose there are steals to be found in this place and I have bought some basic things here on the cheap, but I rather shop at the more orderly Marshall's in the same plaza for a good bargain. On the good side, there's a lot of parking since it's in the same plaza. Would I go back again? I probably might...on another rare day when I'm feeling a bit of a masochist again just to find a good deal. read more

Line was extremely long and taking forever. They have the heater on way too high, and everyone in line is having to fan themselves from how hot it is in here. They also had a loss prevention guy walking around staring at everyone. Overall not worth the wait. read more

Every single Ross store is the same but this one is going to get the brunt of it because you're probably at least 5 years I have finally had enough. This company is so cheap they were refuse to hire enough cashiers and staff to handle the crowds. From Houston Texas to Long Beach to Los Angeles I have experienced this 100 times or more! !! I walked in on a Saturday morning and observed at least 40 people in line ..... I turned and walked out. 4 registers opened. I am beginning to think it is an intentional punishment for those of us who can't afford a more reputable store.. I'd rather spend my time and money at a thrift store. Actually, I'd preferred to spend even more money then stand in line like an a****** for an hour. read more

Jordan at returns was actually really rude ALSO The store closes at 10pm they actually stop letting people in by 9:40. I've never been to a place where they do that! I just needed to grab a suitcase and they refused to let anyone in after 9:40 TERRIBLE read more

This store's restroom is beyond repulsive. There was no soap in the dispenser or toilet seat covers. It's so filthy the collective smell of the restroom is more disgusting that 10 cows taking a shit at the same time. I asked the manager about the hesitation of her employees to provide soap and the overall appearance of the restroom. Rather than seem apologetic to the horrible appearance she seemed more defensive stating that her people cleaned it earlier in the morning...AND PASSED her expectations. I wonder how her house looks if that's the passing criteria. Overall ugh! read more

LOVE shopping here when there is not a stampede of people to fight with. Why is it that I always deal with the most RUDE people on this planet when I am at Ross? I love the products I find and I'm obsessed with finding the little "gems" of designer clothing at incredible prices. But, people will shove you, bump you, and snag an item you're eye-ing in a quick minute. I enjoy coming here during the day when I don't have to deal with crowd like on the weekends. read more

Bad customer service!!' Need management to step up. Was in line to return items and purchase new ones. Was the only one in line in the return line. The return line woman Cecilia called about 4 other customers. Meanwhile another staff opened up a register under return arra. Ashley (Front supervisor) calls me up. Attitude returning my stuff as if I was bothering her. No how are you. She was busy talking to staff. Finished my transaction. Handed my receipt with no thank you no have a nice day not even eye contact. Way to go Ashley in showing your staff how it should be done. Wow! Just a reminder why I should not go back. read more

My complaint is about check-out. I am writing this post as I'm in line by the way. How ridiculous is it to have two cashiers for 35+ people in line, on a Saturday afternoon. Whoever is the manager of this store needs to get fired, I'm not even kidding. It's basic common sense. Oh wait....a cashier just yelled out to the 3,000 people in line to take off the hangers of the clothing we are about to purchase. Seriously? We are suppose to do part of your job because it wasn't common sense to open more registers. Will we be getting a percentage off for helping you, I highly doubt it. read more