We left the other Ross locations as I was looking for a light weight jacket and some towels. My wife found some more kitchen items and a few clothing pieces. I found the jacket and also the towels as well as a manicure set. My wife picked up a dish strainer and a few other items. Great values and terrific customer service. read more

I go to Ross a lot. Today I was in thousand oaks and I decided to give this one a visit. First off, I was impressed with their parking. Very spacious. Walking in, the first thing I noticed is at the store was very bright and everything seemed to be pretty organized and items are easy to find. Their fitting room in the back was closed. They directed me to the front of the store where there are two self-serve fitting rooms. You are allowed to try on five items at a time. I don't think the employees check these very often as both had a bunch of hangers all over the floor and on the bench. Where they're lacking is their customer service. I had interactions with three different employees, none of which had name tags. One of them had a lanyard with no tag. The other two had nothing. Only reason I knew they worked there was because They were talking to each other next to the cash register. Anyyyywaaaays, I wanted to know if they had a specific product . The first two employees I spoke to had no idea what I was talking about and just looked at me with what I can only describe as a blank stare. They were young so I gave them a pass. The third woman that I spoke with gave me no eye contact whatsoever. She was actually pretty rude to be honest. The only time she looked at me was when I got her attention... As I was asking her a question she immediately looked back down, continuing to put hangers on clothes. It's so rude. I was pretty offended actually .Especially because she was an older woman. I was eventually able to find what I needed. I found some pretty good bargains in the clearance section and overall it was an okay experience today at the thousand oaks Ross. read more

Ross Dress for Less - Department Stores Near Me - Thousand Oaks, California

See all

bad service on sunday they close at 10 pm I had a return and the manager told me we can do it because closes at at 10 pm and have more customers in line. I had a purchase of $120 and canceled my order and no buy anything read more

Been to this Ross a bunch! Some of my favorite things I've gotten here- super cute shoes, holiday stuff, home decor, and very affordable clothes! Plus service is great. I have also made a bunch of returns, make sure you have your receipt! If you do and it's past the 30 days, you will get store credit for the full amount you paid. If you don't have the receipt, you will get credit for what the item is currently selling for which can be a lot less. Love ya Ross! read more

It has been a while since I last shopped at this Ross store. Upon entering, I noticed how organized this store was. Not all of the shelves in the Home department were full although the merchandise there was neatly displayed. I found the dish towels I was looking for although the towels did not have a price tag nor were there others like it close by. Couldn't locate a store associate so proceeded to the cashier. When the cashier also couldn't locate the price, he left his post and went searching. A few minutes later he returned with a comprable item and told me the cost. Was grateful he took the time and effort to help. Thank you , Ross for this helpful employee and a pleasant shopping experience. I will return. Plenty of free parking in the lot out front. read more

Our shopping trip today was frustrating. It was a disappointing experience; I had reserved a watch, but it was sold to someone else. When we checked out, I asked about the reservation, and an employee named Richard informed me he had sold it to another customer. What is the point of reserving an item if you are just going to sell it anyway? The employees appear to lack effective internal communication. I had even intended to give that watch to my father for his birthday. Reserving items at this store is a waste of time. I am very disappointed!!! read more

Maritza was super helpful! Very sweet and helped me find what i was looking for. Made my visit a very enjoyable experience, especially during christmas time. read more

This Ross store was very busy today yet upon entrance the cashiers greet you and say hello and they thank you for your purchases. A lot of good bargains. read more

Came here to shop with my gf, plenty of parking. This store actually had a lot of inventory, compared to others. Everything was well organized. Dressing rooms are available, bathrooms , the check out was fast. Very polite was the cashier. Some stuff is expensive but you can find deals. There's toys , shoes clothes , car stuff, knick knacks , house ware. Pots and pans, makeup , some candies , snacks. Perfect place to get gifts or secret Santa gift. Some electronics. Pictures and picture frames. A lot of great stuff read more

See all

Really not liking the 2 fitting rooms at the front of the store. They have a large fitting room in the back that they keep closed forcing everyone to wait a long time to try on clothes. Open up the normal fitting rooms. read more

Ross is my off, and on, friend.  Generally, I like him. This location in Thousand Oaks, is near the worst of all locations. Messy, feels dirty. Sure, they still have lots of packaged cookies, coffees, liquid hand soap, colognes, jewelry, and kitchenware...all at a fraction of what you would find elsewhere. Service is good, but scarce on the floor. Worth a trip? Maybe. But the new Ross and TJ Maxx (in Newbury Park), and the Marshalls and HomeGoods up the street are way better. Man up, Ross. read more

Ross is doing better than any other convenient stores as they have a limit of items on the shelves rather than stacking everything overloaded Easy to find things read more

This store is always quite. Need to restock frequently. Most of the shelves and racks were empty. read more

See all

Skip this place. The three times I've been the line is so long and moves so slow! As I'm walking out there's 16 people in line and two cashiers. This place needs new management. read more

Shopped here 40+ yrs, not anymore. Jan 2022 walked in heard middle age man short salt & pepper hair yelling angrily at a lady, "I already did that!" I asked an employee nearby me, if that guy was also an employee to which he confirmed that he was. I loudly scolded the dude, telling him he had no biz yelling at anyone especially a customer. Then promptly walked right back outta the store. No good man - oh brother read more

Israel and hire up manager didn't get her name but long brown hair need customer service training. Israel was freaking out that my cologne didn't have a price tag. I offered to get another one just to scan and he gave me the wrong one. I asked the manager another questions for holds and was answered rudely. Do better. read more

I don't really ever shop at Ross BUT, my husband bought me a cute yellow plaid shirt from here and it didn't fit. My husband cut off the price tag since it was a gift. Whoever was working today (I should've got her name) at 11:30 went above and beyond. Even though she had people waiting in line she actually went back in the store and found this item for me so that I could do a proper return. You just don't find that nowadays. She was awesome and deserves to be recognized! Better customer support than you find at Nordstrom!! I actually stayed and bought something that was twice as much because of her. read more

This store is seriously shit. Yes they have good stuff and the prices are incredibly reasonable. However, it has to be the dirtiest, messiest, most unorganized store ever! Shelves full of dust and products on the floor. The staff is a whole different story! Their attitudes are dirtier than the store. Long lines, the worst customer service, and a disaster to return anything! They refuse to let you return anything, even if it goes against their policy. My daughter and I recently went there to find shoes. The shoes she wanted to get had a security tag on it and wouldn't allow her to walk in it. I asked an employee if hd could remove it but he said I had to go up to customer service. A younger employee asked the manager and she replied rudely. She said no because they would get dirty. LIKE B***** YOUR STORE IS ALREADY DIRTY. Any store would take it of but not ross because they are so special and everything needs to stay clean. In the dnd I got it and big surprise, it didn't fit! Have to take in back to the store and argue till i get my $40 back. read more

I've been coming to this location regularly for the last 4-5 years & have been very happy with this store. They are typically stocked very well with dresses, which is my main focus when I've come here. When I first came to this store, I had lost 70lbs. I was shocked at how many dresses I could fit it & at any given time, I'd purchase 5-8 dresses for work & up coming events. Although, this store was rated pretty low, I don't agree. The store has always been clean when I've come in. The staff has always been nice & friendly, & helpful. You'd be surprised what kind of clothes, bags, accessories & home decor you find here. read more

Another long time haunt of mine. Have been patronizing this store since the 80's. Back in the day, I found gorgeous designer mix and match outfits there. The buyers have changed the mix of merchandise over the years, and I don't always make this a regular shopping stop any longer. Every so often, I'll go in, like last Saturday. Was on the hunt for an evening purse and a glittery golden scarf. Score, on both fronts! I actually found two scarves, one more of a champagne-gold tone, with a bejeweled bag to match. The other was more of a true golden color, and ended up being the best match for my outfit. Will I keep the other scarf and bag? Hmm, the holidays will be here soon. At the prices I paid, it could be worth keeping them for the next dress-up event. Caught a time when check-out was quick & easy. I think I was in and out of there in less than 15 minutes. Was greeted at the door as I walked in, and treated graciously at the cashier stand. Didn't peruse the whole store, but was quite happy that I found what I needed quickly. Luck was with me! read more

Ross Dress for Less is like a treasure hunt. Sometimes you find a bargain sometimes you don't. I was there a couple of weeks ago. They had a great collection of pet beds. (I don't need one.) The shoe selection is better across the street at Marshall's. I just didn't find a treasure here this week. Maybe next week or month. read more

Horrible Drove all the way here cause the website states open until 7p get here before 6 and they are closed. Total waste of my gas and time driving over here. Ross update your pages hours. So people aren't inconvenienced by your misinformed page. read more

This is a pretty typical Ross Store. Medium sized compared to others, with reasonable selection of women's clothes. Some homegoods, shoes and men's wear. Dressing room is convenient and the staff is generally friendly. They used to have a better/larger selection of large women's shoes (size 11 and 12) but the last two or three times I've been here they've had almost none. read more

See all

I really appreciate having this store nearby. Every staff member I encountered today (8/03/20) was upbeat and friendly. And during the COVID pandemic, this was particularly refreshing in light of the restrictions that the employees must face. This store seems to be more organized than other RDFL I have shopped at. It's impossible to go in there for one or two things because I always end up with a shopping cart full of deals. Keep up the good work! read more

Dear Ross, you are not above state law. You do not get to pick and choose what laws you follow. They refused to cash me out on a gift card that was less than $10. At a consumers request, it's ca law that a business do this. They were rude and unprofessional and disregarded all attempts to listen and provide good service. I will never return. This store stinks anyway, it's one of the worst Ross stores I've ever been to. Small, poor selection, dirty, unorganized and unfriendly. Avoid! read more

Ross Dress for Less - Info I got for how to complain - Department Stores Near Me - Thousand Oaks, California

June 2017 your Ross location in Thousand Oaks was run by a very unprofessional store manager by the name of Kareena Cutley, Now the location has a wonderful store manager by the name of Rayna Nelson she has been there for quite a while and she has done a great job. She's very professional & classy, she's great with her team members and she works very hard. She is always running around working her butt off. All the team members at your Ross location are wonderful. And I think it's because of her. she has trained them to be professional and alway greet people as she does. All the employees are wonderful people. Someone has done a good job with your hiring. Again, Rayna is doing an amazing job and is a wonderful asset to your company. read more

Amazing post-pandemic deals! Was a madhouse (because it's one of the only clothing etc. stores open to walk around in right now) but fun and great prices. Two thumbs up! read more

Long lines just to pay for your purchases. Selection of merchandise is not what used to be, they sell more household items that clothing. Prices aren't what you expect from a Ross discount store. read more

Love shopping at this Ross and have never had an issue- however their placement of pricing stickers is extremely inconvenient and annoying to customers :( all of the frames I buy have the Ross sticker smack on the glass on the frame making it extremely hard to take off. We usually buy little decor here as gifts and they put the stickers in the most obvious spot of the product instead of just on the back or on the bottom and it is very annoying to spend so much time trying to clean the sticker off :/ read more

I have been a 15 year customer, and have spend so much money here and I am shocked at the bald guy that works there, how terrible, rude, and nasty he treated me. I had witnesses inside the store that I was in front of the line, and he told me to go to the back of the line, even though I was first. He made a nasty comment, saying, "liar", "liar". Even though I had witnesses. I will never come back here again because of his racist nature, even though all the employees know me. Worst customer service ever. read more

Not a great selection, and the people who work here are not very interested...in anything customer related.

This place is like a garage sale I seriously went into look around and it just looks like crap that's our garage sales honestly the clothes are spread out terribly it's just not a very nice Ross the one in Thousand Oaks read more

Pretty slim pickings for men's clothes. The ones in the Bay Area are much better. Also a little annoyed that I could only try out the shirts that were hung up and not the ones that were packaged. This is odd because I could take them home and try them on and bring it back and they would accept it. Where is the logic in this policy? read more

Thank you Dinah and Tatiana for your super customer service. Today you made my morning shopping for bargains more enjoyable. Truly appreciate your smiles and professionalism. You're the Best!! read more

You really have to wade through a ton of stuff, and most of it is just plain awful, but when you find that gem-- what a feeling! I'm only looking at shoes, shorts and shirts when I go into a Ross, so when the stock's not that enticing, I'm pretty much in and out. The aisles are full of khaki pants and denim, and since this is Southern California, I don't have much use for that stuff. I've seen big, puffy jackets that I would buy in a second, but it's never cold enough for me to wear a jacket. In winter, all I need is a hoodie, and the hoodies at Ross are the "busy" ones, you know? With all the embroidery and flowery lines covering the entire sweatshirt? Not my style. Some of the things that made me feel lucky when I found them: red, gold and green Reef flip-flops, Nike Andre Agassi tennis shoes with fluorescent green accents, Mexican-league soccer jerseys, and a comfy pair of New Balance running shoes that I never wear. I really wish they had a better selection of t-shirts. Everything's so logo'd out and Sport Chalet-looking. Who wears this Quicksilver and Billabong stuff anymore anyway, can I ask you? These names are beyond 80s, and not in a good way, either. I'd compare going to Ross with going fishing, but relaxing on a lake is probably way nicer than digging through racks and racks of unacceptable merchandise. Both activities do provide you the chance of landing "the big one," however. Or you might not get a nibble... read more

Seriously?!?! Management needs to get involved in cleaning this store up! I have been here twice in the past two months and each time there were clothes everywhere and houshold items mishmashed on the shelves. The simi valley location is so much nicer and almost worth it to spend the extra gas money. read more

Parking lot is so crowded and hard to find a parking spot. The store is so overly crowded that people bumped into me several times. The selection of items is larger than other Ross stores, but a lot of items were misplaced as well. The line too about 25 minutes just to get through. Definitely will not be coming here again. read more

Cleanest Ross store i've seen. Visited on a Saturday evening. Not friendly staff. It felt like they were controlling/pushy and it was not even a busy time. The only reason I'll go back is because it was clean. New were looking fitting rooms. Clean women's restroom. read more

I'VE SHOPPED Ross Dress For Less for decades-LOVE it! BUT at this location a Security Guard was SO RUDE to me... BIG man w/BAD attitude He was publicly trying to humiliate me:( NEXT: As a Senior- and someone w/a bad back who cannot carry heavy things-- the store's LACK of shopping carts that can be wheeled out to one's car is incomprehensible AND isn't it against the law to discriminate against the handicapped? The liquor store next door has easy in/out shopping carts--why do customers buying alcoholic beverages get MORE consideration than Seniors & the Handicapped buying needed things at great prices...makes NO SENSE! Thanks for making YELP so easy to use--LOVE YELP! read more

Tonight is the worst I have ever been treated in a store. I will never spend a dime of my money in this store again. I was treated less than human for no reason at all. They are discriminatory, rude, and very disrespectful. Particularly the manager named Nell and the wannabe security boy named Dana. I will be filing a report on the incident that happened tonight. read more