Nice little boutique with trendy items for moms and daughters.... Could be a nice outing to shop together! . The clothes are very cute and there is a good mix of casual, casual chic and more festive items (especially for the holidays) My daughter and I like to shop in this place because we find clothes that are not the few typical big brand names. I think the items are best suited for teenagers and young adults. The owner is very pleasant and so is everyone that works there . They are very helpful and not pushy at all. I will keep coming and coming! read more

My daughter & I found this cute boutique after eating lunch last week on a family vacation. They have a great selection of clothing for all sizes & a nice sale rack too! The salesperson greeted us & asked if we're looking for anything in particular then left us to do our own shopping which I truly appreciated. There's nothing worse than being overly hounded while shopping. We found several things we liked & were able to try them on too. They have several dressing rooms which was nice as there were several others in the store shopping. We both ended up getting some cute clothes & some were on clearance. I even scored a small wallet at the checkout area for a purse I've been needing one to match!! Don't hesitate to shop this boutique if you're in the area! It was a fabulous experience!! read more

Love this boutique. I found a beautiful sweater that passed through my feed and remember was kind enough t save it for me after my message. The owner is terrific! So many cute things here always!! read more

Hands down my favorite store, this is pretty much the only place I've been shopping at for the past 5+ years. All of the items are incredibly cute and trendy with very fair prices while also being great quality. Majority of the clothes I've gotten here have lasted me through the years through dozens of wears and washes. They also frequently have store-wide 25% off sales. I've been shopping here since high school with my mom which shows the variety in their clothing garments for various ages. Probably best for women 15-45 or so. The employees are all amazing and most have been working here for many many years so they recognize the regulars when they come in. I'm always comfortable asking their opinions on how clothes look while trying them on if I'm shopping alone, for style recommendations, etc. read more

Cute clothes, nice staff, could carry more sizing options. I liked the quality of most of their stuff

Worst customer service I've ever seen!! I've been in this store many many times. The employees are extremely rude and stuck up. They never greet me when I walk in, and are rude while I try to shop and I always feel so uncomfortable in the store. I went in yesterday and this REALLY was the straw that broke the camel's back... One of the employees started a dressing room for me but another employee (the tan brunette) moved my clothes out of the room to accommodate two guests who wanted two fitting rooms next to each other. When I was ready to try on the clothes, the brunette employee REALLY SAID TO ME, "We're going to have you try on your clothes in the BATHROOM in back, but there's a full length mirror in there!" Even though there were two open fitting rooms right there! I asked why I can't use a fitting room? And she said because the two other customers wanted two fitting rooms next to each other and "they're almost ready to try-on." I said can't they wait??? And she reluctantly allowed me to use one of the fitting rooms, and proceeded to harass me and get me to hurry up as I tried on the clothes. Are you kidding me??? The bathroom??? How incredibly rude and not okay! Made me feel like those other two customers were more of a priority than me. I'm tired of being treated like crap by these women and I'm never coming back. I hope the owner does something. read more

I absolutely love Frenzy! My mom and I have been coming here for years for pieces to add to our closets. I have always found cute clothing for reasonable prices, which is why we always come back. I've never had a bad encounter with an employee; they have always been friendly and helpful. You should definitely come and check it out! read more

It's funny because after reading the reviews here I thought I'd find great clothes and horrible customer service, but I happened to find the opposite. Their pieces were bad but I didn't find anything I liked. Most were decent quality but I think most pieces would shrink in the wash due to material and "Made in China" tags. The staff were surprisingly friendly. The employees there made an effort to help me find what I came looking for. We all came up short in the end. Overall, I'd recommend if you're nearby to pursue, but you don't need to drive a million miles because you could probably find the same clothes at your local boutique or mall. Prices are a bit steep but keep a close eye for their 25% off sales. TL;DR: - Recommend: yes if you're in the area, don't go out of your way - Service: 5/5 - Tips: look out for their frequent sales via insta read more

Always my "go to" when I don't want to deal with the mall or when I'm trying to find something different. Whether I'm looking for a casual outfit, that tiny black dress or anything in between, I always seem to find it here. The prices are on point and I never feel out of places asking the sales girls to help me put an outfit together whereas I've been in other boutique stores and been made to feel awkward by the attitude and lack of friendliness. I have never felt that way walking into Frenzy which is probably one the biggest reasons I enjoy doing my shopping here. It's nice walking into a store and being greeted with a smile, an offer to help you find something or just letting you shop on your own knowing there's help if you need it. read more

Love this place! I never walk out empty handed. If I need something at a last minute notice I can always find two or three things! They have everything for a casual day or a wonderful Sunday brunch! My summer wardrobe is from here and everything was so easy to pack for a summer vacation. The ladies who work there are always so attentive and helpful. They even suggest other things that I might not catch right away. Thank you Frenzy! read more

I've come in a couple times and have always purchased something. They have a lot of different styles and I've noticed the quality of the clothes they sell is always very good. The customer service is great and I felt very well taken care of. read more

My all-time favorite boutique.The clothes are unique and people are friendly. They carry the best fitting jeans I've ever tried. Only reason I give it four stars is because it's a little pricey; they have occasional sales though which I love. read more

I love Frenzy! I go every week because they get in the cutest stuff weekly. They have the friendliest staff and everyone is really helpful and knows exactly what looks good! The prices are great and very trendy. Love it! Go and you will be addicted like me! =) read more

They did greet me but the girls here are very snobby and arrogant especially the one with her dog. I felt like I was in the movie Pretty Woman with Julia Roberts. read more

This store always has very cute clothes. However, the staff makes you feel like a complete outsider if they don't know you. I walked in and watched staff helping others pick out clothes and talking with them like they are long time friends while I walked through without a single hello until I had already decided to leave. There were a few things I was going to buy today until I was treated vastly different than all the other customers so I decide to walk out and go to Soto in Westlake instead, where I can always count on the staff to be friendly. read more

This store has such cute clothes. It is an affordable boutique, however the sales associates were very snobby and made me and my friend feel uncomfortable. The owner is very nice and every time I come in, very welcoming however the other girls who work there weren't helpful. They watched my friend and I pick out clothes and struggle to hold our piles, while asked every other customer if they needed a fitting room the moment they touched a single item. I am young, and probably the same age as the associates, and was offended that they would not give me the same service compared to an older woman shopping. I love frenzy, but I must admit the unfriendly associates have prevented me from returning. read more

If I have to find a last minute outfit for a special occasion, it is a great place to run in and run out. Feel free to tell the gals what you are looking for and they can usually hand you some great choices for nice prices. In my opinion, the service in clothing stores have greatly declined, especially in the malls, and the salesgirls here are doing a decent job. read more

Cute clothing but very unfriendly staff. No one ever says hello when you walk in (I've come here at least 5 times). I have to ask to be shown to a fitting room every time & the sales associates aren't really interested in helping you. Many times I would have bought something if I knew where to find it in a different color or size but no help was offered or given when asked....Some of the rudest women were older, I don't know if they're the owners or managers but in either case they should be oozing friendliness and professionalism from the pores. Not the case here! Bummer. read more

Love this store! The clothes are adorable, prices are reasonable and the service is so friendly. I only wished I lived closer.

Love this place! Cute clothes, great prices, and friendly women! Sometimes it's a hit or a miss, but you can almost guarantee one or two great finds. Good for gifts or just a casual going out outfit. read more

I love the clothes here, especially in the summer time. However, the last 4 times I have been in there, all the employees do is sit around and talk crap about people (they mostly gossip about other fellow employees). It is extremely uncomfortable and impossible to avoid as they do it directly in front of the customers. read more

I was in today. The sales girls just stood around talking either on the cell phone or to each other. That kinda irritated me, then they started using foul language still ignoring me and then they started to talk about the ratings on Yelp. They said they were all bad and people didn't like the salesgirls at Frenzy. They thought that was funny and said they didn't care what people said. I think there exact words were " I mean come on are we suppose to make everyone happy" Give me a break... That was it, I walked out and will not go back. Uh Frenzy owner if you read this you might want to get a new staff, a lot of people are out of work and would be happy to "make everyone happy" read more

Began shopping here almost 8 years ago. After never exchanging/returning anything I recently had a few items that shrunk excessively after following the wash directions on the tag. Brought them in to exchange for new items and the tall blonde was incredibly rude and disrespectful, telling me I washed them incorrectly and she would know because she owns these items. Then acknowledged that I shop there all the time... Not anymore! Plenty of other boutiques in town & they can count on me telling my friends about my experience. Disappointed in a place I've been so happy with for so long. read more

This store has the cutest clothes at such reasonable prices! One of my favorite clothing stores in Westlake. They have outfits for every occasion. I choose to come to this store vs some of the other boutiques in the area because the staff is very helpful and pleasant. The tall blonde is helpful and and always asks me if she can get me a room or if I need any help finding anything. read more

Cute little store, relaxed atmosphere, friendly staff, fun to shop there with my daughters.

Friendly people and the best selection in TO. The prices are higher than ideal, but hey we're in Westlake. The main reason for the 3 stars is that the people working there will stand around talking to each other and ignore you, unless you start picking out a bunch of clothes and looking in their direction, like I had to do. Overall not my go-to store but definitely will leave satisfied. read more

Love this boutique and the ladies working it. They are so helpful and sweet. No attitude when you don't find anything which is usually not our case. Extremely helpful and always willing to find something else for u. read more

The clothes at Frenzy are great. It's alotta cute stuff that you'd pay more for elsewhere, and there isn't many of each item so you won't be wearing the same thing as everyone else. That being said, the staff isn't overly friendly. The owner Sandie is always very nice, however a few of the other girls, one tall one in particular always seems too bothered to assist (do her job) which is a turn off and pretty annoying. If you're ok putting up w/ less than mediocre service for cute clothes, Frenzy's got it! I like to walk away from a purchase feeling happy inside. I walk away from Frenzy feeling bleh about the staff and then when I get home and look at the cute stuff I bought, I get happy. Clothes at Frenzy's = 5 stars Overall experience at Frenzy's = 3 stars read more

The customer service in this store is absolutely offensive. I called two days prior to ask if I could come in and exchange a gift that my daughter had gotten that did not fit her and she kindly said "of course." However, when I came in, that couldn't be further from the truth. First, the tall blonde woman and dark haired woman who work there, who were not helping any customers, watched me walk in with my daughters and looked at us up and down and didn't even acknowledge us. We stood at the counter and waited for help. Finally, the dark haired woman came over and I explained that I had called and wanted to make an exchange. She said there was no way she would take back the merchandise and give us a credit because the gift giver bought it on sale. I explained that I had called and also wondered why the gift recipient would be penalized for that and she said she tells gift givers they shouldn't buy things on sale because it can't be returned. This is the most ridiculous policy ever!! Now, my daughter has a shirt she can't wear, and we most definitely have a shop we will never shop at again. For a small business in an area where we have MANY choices to shop, I am shocked at their lack of customer service. We will NEVER shop there again and we will encourage others to do the same from now on. Shame on them and their lack of customer service. read more

Saying hello when someone walks in goes a long way, especially in a small boutique where the employees have to walk around you while they're talking to each other. It just makes the experience uncomfortable when a customer isn't acknowledged until they leave. read more

Went in yesterday. Good merchandise and pricing, however they have awful customer service. The employees were sitting in the couch eating cake and gossiping, not acknowledging that they had over 4 different customers in the store. Finally after getting someone's attention, she was very snobby. I wanted to try on a pair of jeans, and the employee rudely said, "you realize those are a size 0 right?" I told her that was the size I wore so she rolled her eyes and got me a room started. I was not recognized the rest of the time. They don't deserve any sales or commission with the way they treat customers. read more

Frenzy is the best boutique that I have been to! Not only are their clothes really cute but the prices are reasonable and the sales associates are always friendly and helpful. Their sales are the best and I love following their instagram to see all of the new items! Also the fortune cookies are a great touch! read more

I've been to this stuff several times in the last few years and I've never been thrilled with the customer service but I dealt with it. I went in there about two weeks ago to try on a pair of boots I saw on instagram - I called before I went to see if they had me size. They didn't but said they had something similar. I went in and looked at the boots and said they didn't work very politely the owner was like MAD that I didn't want the boots - she basically shooed me away. I will NEVER go back there again ever. I will only support nice friendly local businesses. Everyone should go to succulent in Thousand Oaks - the owner and everyone who works there are beyond helpful read more

Frenzy is an oasis in the desert. My 15 year old can always find very stylish and affordable ($60.00 skinny jeans, anyone?) clothes, shoes and jewelry. The owner Sandie, is always ready to help put together something fabulous for girls that don't want to take mom's suggestions. I have even found suitable threads for m'self! read more

I would normally never go in a store like this b/c I would assume it to be way out of my price range. I am so glad that someone informed me otherwise. The price points are very reasonable, especially for such cute, quality clothing. And, the staff is helpful and friendly - always a welcomed bonus. A true diamond in the rough. read more

What a great store! The staff is so helpful and pleasant and they have a great selection of clothing and shoes etc.

What a great find! A friend suggested a couple of stores in the area but she liked Frenzy the best. I can sure see why! Clothes were CUTE. Great selection of styles and sizes and the staff was really great too. Will be going back SOON! read more

I have been shopping here for years and I love frenzy so much! They always have such cute clothes (that are nicely priced!) and the owner and workers are always so nice and helpful. They deserve more than 5 stars! read more

has super cute clothes most of the time, but I just went in to look and the two girls working were talking about one of their breakups the whole time and I was really uncomfortable. they even reached over me to put clothes away without saying excuse me or anything. also got glared at by other customers right when I walked in and immediately felt weird. usually a great store, but today was very awkward and I left without buying anything. read more

I can't speak highly enough of this boutique! A graduation dress crisis led me last minute to Frenzy for my daughter. Without her with me, the owner and staff went above and beyond to help me find the right dress for her. Their prices are reasonable and their merchandise is adorable. This will now be our first stop always. Love love love this place and am so thankful they made our situation easy and stress free read more