1 star for this Ross Store I purchased a pair of pliers on May 12, 2026, and after a few uses, I returned it on May 28, because the latch broke--likely due to poor material quality. When I tried to return it, the staff member, Marcel, accused me of breaking it myself, despite my explanation that it was already defective. She even questioned why I hadn't returned it earlier, as if I would return a perfectly working item. This entire experience was unprofessional. Marcel's handling of the return process was poor, and I wish she had better training in customer service. Otherwise, she would probably be better suited in the back room organizing clothes, as she is simply not competent in serving customers. I'm sharing this with my 115 million Google readers to warn them. Because of this, I will not be returning to this store. Additionally, this woman took the defective plier and did not give me my refund. I was also not provided a new return transaction receipt showing the item was processed back into inventory. I was only given my original receipt, so I am unsure whether the return was properly completed in the system, even though the product was taken back. She just gave me the old receipt back and no money was given. Usually, after a refund the cashier would give a new receipt along with the old and the money for the refund. It's about $7.00, so I guess she can keep it, but I will not be returning. This was honestly one of the worst customer service experiences I have had at a Ross location. What made the situation worse was the attitude and lack of professionalism during the interaction. Instead of trying to resolve the issue calmly or assist a paying customer, I felt like I was being blamed and dismissed over a low-cost defective item. Customers should not feel uncomfortable or accused when returning a broken product that clearly failed after normal use. I understand store policies exist, but there is also a proper way to speak to customers. A simple explanation, professionalism, and basic courtesy would have made a big difference. The way this situation was handled reflects poorly on the store's management and customer service standards. The worst service I ever had from this Filipino (Asian) woman. read more

Ross Dress for Less - Accessories - Department Stores Near Me - Tukwila, Washington

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This is a really clean, really nice Ross. It has an ENORMOUS kids' section. I mean it's like half the store, it feels like. Clothes, toys, an entire wall of shoes, all the things for kids. The other half has the usual for the rest of us lol. Much nicer Ross than many if not every other I've visited in the region. Of course, marked down prices. Friendly staff. read more

Ross Dress for Less - Department Stores Near Me - Tukwila, Washington

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Long line for no reason.. they check receipts after watching you pay but only certain customers. They also labeled shoes wrong I went in looking for women 8 ended up with men's sizing. This is not okay read more

Monday afternoon the line is all the way to the back of the store. Only have 1 cashier ,& take forever to finish up a purchase. Horrible wait time. 3 security standing in the front and only one cashier. Instead of hiring security they should hire more cashiers :/ read more

Ross Dress for Less - Department Stores Near Me - Tukwila, Washington

First visit to this retail store. Felt like there were clothes and items all over the place and not enough space. It was really cramped inside and hecka hot! Aisles were disorganized and messy. Not much selection of accessories or electronic items, such as chargers or earphones for sale. Didn't see any watches for Men, cologne, caps or nice sportswear at all. Prices were decent, though. Too crowded in the store... read more

I wish I could give it less than one star. This place has the laziest employees I've ever seen in my life. They are rude and they ignore when there's a line of people just so they can chat with each other and play on their phones. Even if you're standing right in front of him, they will finish playing their game on their phone and then ring you up. Your management is a joke. She's incredibly rude, sassy, and basically just puts her hand up in your face unwilling to help. This store should be shut down and the employee should learn how to be in the working world. Cuz they don't know how to do it there isn't a single ounce of work ethic in the whole entire building. read more

Very rude customer service associate who treated me as if I were stealing at the door (I was simply asking the security guard whether there was a bathroom). read more

This Ross is above average. Staff is friendly. Nice shoe and clothes selection. Decor, household, and beauty areas are a bit skim but still you can still find a few gems. Aisles are tight but store was neat. read more

Ross Dress for Less - Gold accent lamps - Department Stores Near Me - Tukwila, Washington

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Wow. I just had the worst customer service of my life at this store! I bought a large area rug (7 feet by 10 feet). It was rolled up and heavy and I had it balanced precariously in the shopping cart. After I paid and was exiting the store, I was stopped by an employee who told me that I wasn't allowed to take the cart out of the store. I asked how I was supposed to get this large item out to my car (I should mention that I am a 5'4" woman and I was there alone). He told me that I could leave it in the store and pull my car up to the front. I told him that I was parked right in front of the store, but it was still too far for me to carry this huge, heavy rug by myself. He still said that I couldn't take the cart out of the store. In addition to the employee that stopped me, there were 2 other male employees standing at the front of the store. All three men were just standing there. I asked if they could at least help me carry the rug out to my car, and they wouldn't do that either. They literally just stood there and watched me wrench my back as I dragged this rug out of the store. This is after I stood in line for 20 minutes and payed $117 to this store. This is how I was treated. I should have just turned around and got my money back. It was so ridiculously rude, I even had other customers approach me in the parking lot to comment on it. A woman told me that she witnessed the whole thing and couldn't believe that, in her words, "there were three able-bodied men just standing there and not one of them would help you." There were other items for sale in the store that were bigger than the rug I bought. I suppose that if you bought a bookcase or any large piece of furniture, you have to be prepared to lift and carry it out of the store by yourself. No cart, no assistance from Ross. They should be ashamed. read more

I'm a regular shopper at this location. The staff is great, and the manager (Ms. Brown) is extremely engaged and leads by example. She often jumps onto the registers to help out when the lines are long. She's very friendly and makes shopping there fun. She is also very patient. I've seen some very disrespectful and entitled clients, many who have made comments below about being treated badly or targeted when they weren't stealing (they were, lol!) Take the bad reviews with a grain of salt. Too many entitled customers who treat the employees disrespectfully, make a mess of the store, shoplift, and then jump online to post bad reviews. Shame on you. read more

It was great experience. No line for return and purchases. Probably due to inclement weather (snow). read more

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Ross is Ross! What can you say... you come here to hope you can find cheap stuff! And, yes, I did find a cheap dress for $15. However, there's a defect. It's ok! That's why it's $15, right? The store is a mess! Staff stood around the cashier counters, but no one seemed to bother to walk around and clean up! The lady who worked for the dressing room was extremely demanding and bossy! Sometimes, I forgot who the customers should be! Will I come back again? Only if I ate a lot of buffet food and needed a walk! read more

Ross Dress for Less - Department Stores Near Me - Tukwila, Washington

All the bad reviews are kind of shocking to me. I've been into this particular Ross probably a dozen or so times, and I've never had a single issue. It's effing Ross Dress For Less, not Bloomingdales, you get what you pay for. Just like every other venue of life. The single reason this location is getting 4 and not 5 stars, is because I wish the employees were friendlier. I think when you work in customer service, that's part of your job. read more

I'm giving this Ross 5 stars today because I found it to be very stocked and organized. It was also earlier in the day on a Thursday so not too busy. I would avoid this place in the evenings and on weekends though. It can get a bit crazy with kids running around the place messing things up and the line can get crazy long. The few associates I talked to today were also very nice. Anyway, I stopped in today and as usual, I was looking for a Dutch Oven. I've been looking for one for over a month and couldn't justify paying over $50 for one. Those things cost like $60-$100 and more! Today was my day because I found it here. A Wolfgang Puck super heavy 5 quart cast iron Dutch Oven for only $35! I feel like I scored big time. They also had a pretty stocked jewelry section. I got some very cute Amrita Singh earrings for $8, regularly $100. That is crazy! There were all kinds of good stuff here. I go from looking at the snacks, to housewares, to shoes, to dresses, and yoga mats. Oh yeah, and I got socks and some hats and a scarf. OMG! I went on a shopping spree and I could afford it! I love accessory shopping here. Their gym clothes are kind of whack though. I wonder why some of items are priced differently than at other Ross's. I was at the Northgate one and bought the Bed Head Shampoo for $12.99 and over here it was $14.99. My cousin also bought a dress here and found it cheaper at the Northgate one too by a few bucks. Oh and another thing I noticed was on my first review, I was bitching about the line situation, but now they finally have ropes so it IS only one line. Hooray for that! haha.. Anyway.... Life is like Ross, you never know what you're gonna get. :) read more

Ross Dress for Less - Wolfgang Puck 5 quart Dutch Oven. $35. Score! - Department Stores Near Me - Tukwila, Washington

This is without a doubt the worst Ross I've ever stepped foot into. I understand that Ross is in business because things are super cheap, and in order to keep overhead down, organization and cleanliness is not valued as much as other stores value it. There's less staff to clean up after people who make messes, etc. etc. But this place is out of control. I think there were as many clothes on the ground as there were hanging in the racks. Shoes were piling up in random places, where they shouldn't be. Toys and games all over the place like the playroom of a 5-year-old kid who has been home alone for a month. I could go on, but I cringe even thinking about it. And the thing is, it's a self-perpetuating problem. People see the mess that's already there, and just throw whatever they don't want wherever they want. Not to mention the line to check out alone can make the whole experience not worth it. Avoid this Ross at all costs - there are much better Ross stores elsewhere. Out. Of. Control. read more

I was shopping for some dresses, and found two that I wanted to try on that looked like they would work. As I was browsing at a few other items, my 5 year old grand-daughter told me that she had to go potty. I walked to the fitting room sales associate who informed me that customers cannot use their restrooms. I pointed to my grand-daughter and said it is her that needs to use it. And she said no one can use our restrooms here. I could barely believe that news. I had to put the dresses down, and walk out. If you have children with you, this is not the place to take them shopping! Sadly, customer service is lacking at this Ross. read more

This place is all kinds of a hot mess. In certain locations within the store, you can't see the floor because of all the clothes littering the ground. I know the Ross staff isn't the most motivated crew on the planet, but how will I know what I want to buy if it's gathering LAYERS of dust on the floor? They should shut this place down for a month and hire a crew to come in and scrub it down. I felt like I needed a shower, and I was only here for 90 seconds. YUCK! read more

Worst customer experience I've ever had in a store. The checkers are rude, the lines are long and the store is a mess. #rosscorporate needs to get involved. The guy at the check stand clearly hated his life and asked " I don't understand, why would you buy this? Such a weird concept of product". I told him there are a lot of concepts he probably doesn't understand. Why would a sales person not want to promote their product? Why would you offend a paying customer? This goes past personality to bad business. If you look at it objectively. Safe to say I will be back and make sure I give them a review every time I can. read more

do not go here. these young girls that are employees are soo incredibly rude. young hispanic women. the staff is unprofessional, very rude and snotty. they did not help with any of my merchandise questions. poor customer service. rolling their eyes and had no etiquette!!!! so sad. will never come here with my family again. so disgusted at the employees that they have here. terrible experience. please do better and replace staff. so ghetto. read more

This was the worst Ross I've ever been to. I'll start with the fact that they do not provide any public restrooms to their customers. I can't imagine shopping with children here, as was the case for MANY of their customers and not having access to a bathroom. I'm sure many people have abandoned their carts for that reason. Next, I was here on a regular Saturday--in other words it wasn't a holiday weekend, but the check out line was worse than any line I've waiting in at any store during the Christmas season. It went down the front of the store, around the corner, alll the way to the back around the corner again and all the way to the furthest end of Ross. Part of this reason was that there were only three of 7 or 8 cashiers open and they were taking their sweet time. I waited in line for 1 entire hour just to purchase a wind chime. I felt like I had just left Disney land without any of the fun when I finally left the store. It was the absolute worst. Finally, the store was a complete and utter disaster. Half the items I looked at were damaged or missing pieces. There were isles that were such a disaster that I couldn't even walk down them without stepping on merchandise, there were half consumed food products, Starbucks and other shoppers beverage trash sitting on the shelves ALLLLLLL Throughout the store. This store was appalling and disgusting and I will NEVER shop here again. read more

Ross Dress for Less - This is the damn line. You'd think it was Christmas or something. What in the holy hell is happening here??? - Department Stores Near Me - Tukwila, Washington

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I've gone here multiple times & it's just sad that it's always a horrible experience each time. I don't recommend anyone to go here unless you're okay dealing with clothes & things on the floor; and employees who just doesn't smile or give good customer service, period! One time, cashier who was ringing my items up didn't even put my stuff in a plastic bag (there's about 10 items). I asked her why she didn't put it in a bag & she tells me "Sorry we're out of bags" & I looked over to the next register that's literally right next to where she was standing to find out there's plenty of bags she could've grabbed to put my stuff in. I just grabbed it myself & she looked over like nothing just happened. I love ross! Great stuff with affordable prices, don't get me wrong. Just rating this location based on my experience read more

This is probably the dirtiest, messiest and craziest Ross ever. Hahahha. It's always messy, never clean, and never organized. When you enter the room, there is a security guard (a nice one though) that greets you. you walk, and the sections are messy, with signs that are mostly accurate, but nonetheless, very messy. There are sizes that are not in order and the shoes... they are the worst!! haha, shoe sizes every where, messy and very unorganized. Their bedding section is very small, and doesn't have much selection. The rest, well, is the same. Consistently open items laying around, and clothes out of place. The lines take FOREVER during busy store hours. Like, seriously long. Sometimes, even regular times like a week night or weekend is super busy too. Seems crappy. Ehhh. Finding clothes are hit and miss. Good luck! read more

I go to this Ross often. It's usually very busy with really long lines. I went to visit yesterday and it was in really bad condition. Southcenter generally is a pretty busy area. In this case, the company should have enough workers so people aren't in harms way. It was seriously a hazard being in the store. I took a picture of this particular spot. It is a reflection of how the rest of the place looked. I did tell an associate about that area. I believe she did what she could, but was running around doing so much she couldn't give this area the attention it needed. HIRE MORE PEOPLE. read more

Ross Dress for Less - Ross. - Department Stores Near Me - Tukwila, Washington

I love shopping at Ross but this store one of the workers was very disrespectful. First, I got this bikini bottom and she said she can't sell it because there wasn't the top. So I was like okay where is the top? And she said I don't know you have to go find it, it's somewhere in the store. Wtf... I swear it's your job to make sure the clothes are in it's correct spot. I didn't end up getting the bikini bottom cause it's whatever's. I am so upset with the service at this Ross today. Came here and it seemed like every service representative was in a bad mood. I understand that it can be a bit rough sometimes, but today was clearly unacceptable. Take your bad attitude and relieve some stress at the back, it's not the customers fault. I should've got the girls name but I was way to angry to even notice. read more

Have to give the manager a 10 plus I hope I got his name right but I believe it was Paul his customer service was amazing he seen my boys shopping for Valentines gift for their friends he went above and beyond to help my boys out. So thank you so much you made their night they went home so happy. Mama did to their smiles were priceless read more

Fyi this is not a Ross , this is a playground for children that sells stuff to the adults . They love to climb on the chairs and tables. I've never quite seen anything like it. I gave the store one store as a learning tool, if you ever wanted to teach your 14-year-old about birth control, take her here on a Saturday about 1 PM. It will scare her to death. This is a great place to teach pregnancy prevention to your teen. read more

This Ross is just gross! It's messy and unorganized. I WILL NOT be going to this Ross again. I'm new to this area, but I have been to many Ross's in my life and this is the worst of them all. From all over the west-coast this is hands down the most unorganized and messy place I have EVER been to. Hire a new manager and get this thing cleaned up! read more

Eeewww, worst Ross ever. Been here several times and each time amazed this store is still open. Disorganized,sparse, little to no selection and what they do have looks picked over. read more

The supervisor was more interested about the music and the conversation with the cashiers that day was a long line and the customers was so disappointed 4 customers left in the instant. read more

Only reason why I am giving this Ross a 2 star is because of how unorganized and messy it ALWAYS IS. no matter what time of the day I come. Also the service at this location is very boring, rude or careless with a splash of no hospitality! But who can blame them? They get loads of people running through destroying all the aisles through all business hours of the day! But anyway, if you can look past the messy aisles you can find some good stuff when you come on a day they have new shipment. For instance I finally found a decent cute tie for my work! Hot pink! Only took like 4 visits LOL. But other than that, great prices on items and some great deals on childrens clothing, shoes and kitchen ware. If you come, come when its slow in the morning, that way theres less clutter (hopefully). Overall, I am a regular every once or twice a month. I don't buy much here though because of how unorganized it is. But who can pass up some good deals! read more

Poor service, do not recommend going there. You can't try on shoes without the black lock being on there, they won't let you use the bathrooms. Seems like everyone there hates their job read more

This place is nothing but a mad house. Good luck on finding the super cheap things they have - you'll have to sift through all the clutter and disorganization first. I swear, it looks like they never really clean up their aisles or clothes except for once every couple of months. I was there to buy some sheets and I think only about half the packages were actually on shelves, not in the aisles. Not of any fault of the store itself but while shopping here they came over the loud speaker and said something to the effect of "Please keep your children by your side. Do not leave them alone in the toy or shoe departments. If your child opens it or breaks it, you're buying it. Once again, please stop and look around you. If you don't see your kids by your side, please go find them." You know you're in trouble when they have to tell you to stop and look for them. I would only come here for the super cheap prices. I managed to get a king size set of sheets and a king size comforter for $65 total. Awesome deals when you can find them through all the clutter - and the children. read more

Really a 2.5 and that's still not bad. What can I say? Its a good place to go bargain hunting and more often than not you end up spending a lot of your money here.. I like bargain shopping and I love finding what I need without paying an arm and a leg for it, so I frequent the Ross chain a lot. Sometimes I laugh at myself, because I go in looking for one thing, and I come out with a whole bunch of stuff, sans the one item I was on a mission to get.. oops! :) Location: Ross at Southcenter isn't located really really close to the mall but is still near enough to the crazy strip that its busy all the time. But eh, what can you do? I can get here easily through back roads, so its fine for me. If you can avoid the mall traffic, do so! Prices: Good for me! Selection: Its always different! If you can't find it in one Ross, try another.. I was told that they get their shipments in every day so there is always a chance. I will say though that the selection here has started to get rather sparse.. Maybe i am not going the right days, or something is off with the organization of the store, but man.. the racks have been pretty "meh". Cleanliness/Organization: I'd have to say this one is pretty dirty.. Crud all over the floor, clothes hung everywhere and thrown on top of things, home items strewn about, toys everywhere... I'm not really sure who is to blame about this.. but I suspect that its the lazy customers that like to throw things about if it accidentally falls off a hanger. I've seen on more than one occasion shoppers next to me hastily going through racks and just leaving items on the floor if they fall.. (I for one cannot stand that type of shopper, as I have had to deal with them when I worked retail.. Not nice.. In fact its rude! Just pick it up!) I will say that I think they can do with more people on the floor to keep an eye on things/people/kids. Staff: Nice and prompt.. I didn't have any problems with staff and didn't have to wait in line for very long.. If I did wait it was mostly due to a customer/missing price/etc. They had a good number of people manning the cash wraps, 1 at the fitting rooms and 2 people running the clothes back out to the floor.. Not sure if there were more, as I wasn't really paying attention. All in all, I have been to nicer Ross Stores. Treasure hunting is great, just don't mind the sloppiness of the store. read more

Rude ass people working here. It's a shame because sometimes I find some good stuff here. My partner tried to return some shoes that haven't been worn because they were suppose to be gifted. We couldn't find the receipt but never had any issues before for returning any times. They MADE A BIG FUSS ABOUT NOT HAVING THE RECEIPT. We've returned items before at Ross, and all they needed was the card that was used fir the purchase. If they have a new fucking return policy, then that smart ass manager should have said something. Instead it was like "no receipt, NEXT IN LINE".....from now on, I'll be shopping at Marshall's, where it's cleaner with better customer fucking service... read more

would do zero stars if I could. no public restroom ....really. We have shopped at Ross stores in Washington, Hawaii, Las Vegas, this is the first time we have been refused to use the restroom. They have a restroom the employees use . They just don't allow the public to use it . A poor management decision to say the least . read more

This place is hella messy. The clothes and toys are all over the ground. The items are dirty. They need to clean up there store. read more

Ross Dress for Less - Ross toy section - Department Stores Near Me - Tukwila, Washington

I love Ross. In fact, I adore it! Inexpensive cute clothes: what could be better? How about there actually being some cute clothes stocked? How about a shoe selection in my size of more than 5 pairs? How about not having the wrong sizes and types of garments put all over the store? Go to Ross. Just not this one. read more

This place is the worst. I went in there yesterday to buy some stuff for my friends wedding. They take returned items that have been worn and have stains. I didn't notice the stains in the terrible lighting at the store but definitely did when I got home! Also bought a couple bras AND BOTH OF THEM after wearing them for about an hour each had wires come out one side. Ross used to be great but I'll never shop here again. read more

- VERY LONG line, even at 8:30pm. - disorganized - my car got broken into right after - you can find decent stuff there, some dirty, but it's all affordable. read more

This place is absolute garbage. I bought 2 items and wanted to return them the next week. the items were not washed, or worn. I had the tags and receipt. I bought them with my debit card. that debit card was closed due to a security breach at the bank, and I was given a new card. I went to return the items and they ONLY RETURN to the ORIGINAL FORM OF TENDER. I told her I no longer had that card. she said too bad we only return to original form of tender. she said I could have store credit instead. ARE YOU EFFING KIDDING ME???? I will NEVER shop at ROSS again. Worst customer service of my entire life. read more