I would strongly caution anyone considering Rossi Plumbing & Heating LLC. I hired them to address a sewer blockage at my property. I was told the line had been cleared for almost $700 but the issue was NEVER resolved. Shortly after their visit, the property experienced a major sewage backup that caused significant damage to my home. THEY'RE SCAMMERS!!! I will be reporting them to the Better Business Bureau!! read more

Gregory Rossi Plumbing & Heating LLC is an absolute scam of a company. I submitted a service request related to my water heater via American Home Shield on a Saturday and was assigned to Gregory Rossi Plumbing & Heating LLC. Rossi's company reached out to me that Monday afternoon, and whoever called only said "I'm the plumber. Is anyone home? I'll be there in 30 minutes." Two men arrived 30 minutes later and they completely ignored me while I tried to explain what led to the service request. Maybe 5 minutes later, one of them let me know that I needed a replacement water heater and that I would hear from AHS shortly thereafter. AHS emailed me an estimate including a $595 non-covered cost. When I called for clarification, I was told it was for a "water line modification." I had previously read Rossi's reviews and was forewarned that they do this on all warranty-related calls. I requested written documentation of the modification and never received it. AHS offers a cash-in-lieu option, so I decided to request a second opinion from a plumber that I found myself. The new plumber came the same evening and indicated that "there is no rhyme or reason" for the additional $595 charge. He told me that, even if I did require the modification, the parts only cost about $50, meaning Rossi intended to pocket $545 for a supposed labor fee. With the cash-in-lieu option, I paid $250 out of pocket, as opposed to the bogus $595. Gregory Rossi Plumbing & Heating LLC is running a scam on warranty calls. AVOID IF YOU CAN! read more

Run as fast as you can in the opposite direction of these scam artists. I was given them as a contractor to replace our hot water tank through AHS . Check out the photo below. We were told either pay the flat fee of $550 or half of the cost of the tank. You guessed it, the tank cost $1,100, again making out cost $550. Removing old tank, installing new tank and those 5 inches of copper (2 1/2 inch on each side) cost us $550 and took them perhaps 40 minutes. And to boot we were told that we were not even suppose to get the tank they brought with them. It was for someone else "but they didn't have the money". I suggested to AHS they do not use them again, but doubt that will really happen. There was no modification, nothing has to be cut, soldered or anything. read more

Rossi Plumbing and Heating - Plumbing Near Me - Philadelphia, Pennsylvania

I have had a very similar experience to multiple people on yelp. This company must be a scam through American Home Shield. This was the second plumber to come out to my property after the first plumber stated that I needed a new faucet due to the age. A very hostile man came to my home and stated that the pervious plumber damaged my faucet and thats why it is leaking. I just bought my home and the leak was written up in my inspection. He obviously wants me to fix it out of my own pocket and due to the way he wrote up the report AHS now will not fix the faucet even though the first plumber stated that it was broken due to age. This company is disgraceful. read more

American home shield hires this company knowing they have horrible reviews. The company gave a false report to the warranty company saying a pipe that is broken in my wall was stepped on. The warranty company went with this nonsense! I am currently trying to get a 2nd opinion, but stay clear of them if you can. read more

My landlord in Brewerytown arranged for Rossi Plumbing to come over and fix a leak under our kitchen sink. Greg Rossi arrived with a young boy (an apprentice?) and he spent no more than 10 minutes allegedly fixing the leak. Frankly, I paid little attention to what he was doing. He left with hardly a word. A day later, when using the garbage disposal, there was a terrible crash and the entire system of pipes under the sink fell apart. Water and vegetable matter spewed everywhere. I called my landlord (who is a great guy), and after a few days, my landlord called back and said that we should expect the Rossi crew within the hour. The Rossi crew showed up again. This time, a different gentleman was at the door. He did not introduce himself but I saw the blue van outside marked Rossi and this new fellow seemed pleasant enough so I led him back to the kitchen. As he got down to work, I asked him if he was the same guy who had fixed the leak the last time -- as I could not really remember what he looked like -- and he said no. The guy who had done the work the last time was waiting in the van. That seemed a bit odd but I went about my business and let him do his thing. He worked on the pipes for about 10 minutes and then got up and went back outside. I assumed he was looking for a new part. Anyway, when he returned, Greg Rossi came in with him. Again, they worked unsupervised in the kitchen for another 5-10 minutes. Then, I heard the garbage disposal working and I figured they were testing it out. So, I got up as they began to make their way to the front door. "Just a minute," I said to Greg Rossi. "Do you mind if I check it before you take off." Well, apparently he did. He got agitated but said, "Sure." I turned on the water and tested the disposal to make sure that this time the vibrations didn't shake the whole thing loose. I also asked him what he and his associate had done and he became very agitated and started to raise his voice as if I were hard of hearing; I am not. So, I asked him why he was raising his voice as I was rather surprised, and said, "I'm not hard of hearing. Why are you raising your voice at me." Well, that threw him over the edge. He grew red in the face and -- again, in a loud voice -- said that whoever had previously worked on the pipes had done a bad job. I countered by saying, "But you were the guys here last week that did the work which fell apart. If the pipes were badly configured the last time, why didn't you just fix it then?" He became more and more strident in his responses, saying that he wasn't responsible. I again said, "All I know is that you allegedly fixed it last week but you actually made a small leak much worse because the whole thing fell apart." At that point, he began to storm off, red-faced and furious, saying, "Thanks for the vote of confidence!" in a very sarcastic voice. Frankly, I was a little worried he might have a heart attack. So, I said, "You need to calm down. I don't know why you're shouting at me. All I can do is judge you on the empirical evidence. And that evidence is that you did the work last week and that work failed. So, of course, you can understand that I'm a bit skeptical." By then, he was at my front door. He threw it open and without another word, took off down the steps. HIs associate was still outside, and I said to both of them, "This is terrible customer service. I'll make sure to let my landlord know about my experience." DO NOT EVER HIRE THESE GUYS. Clearly, Greg Rossi has anger management problems. Perhaps there is something else going on in his life stressing him out but that doesn't mean he should be taking his issues out on paying customers. Do yourself a favor. Click on and find yourself another plumber. This guy Greg Rossi seems to have a screw loose and he may very well make you feel unsafe in your own home. read more

Had a massive leak from tub and it flooded two floors of the house. 1st plumber wanted 3 grand to rip up bathroom floor and replace all drain lines. Greg Rossi came in and looked at it for 10 seconds before informing me it was a cracked tail pipe on our shower drain and fixed it in 15 minutes for $135. Issue is fixed perfectly! Can't recommend him enough. read more

Total scam artists when it comes to coverage through American Home Shield. Use a loop hole in the contract to extort money from the homeowner for a repair that is covered. Nothing wrong with the workers that came out and did the job, but their hands are tied by the owner Greg. Charged hundreds of dollars for so called modifications that were not performed. Old water heater was taken out and the new sits in the exact same spot. They cut pipes a bit to fit with the new model but that's it. In and out in around an hour. Very shady business practice read more

We called Rossi Plumbing to take care of a few minor plumbing issues, including a bad fill valve. Greg Rossi came arrived on the scheduled day and time, I reviewed the issues with him and he completed all the fixes within a half hour. He was cordial, efficient and reasonably priced. We were very satisfied with his work and will use Rossi Plumbing for our future plumbing needs. read more

Do not hire him! Greg Rossi came to fix a small drip in our apartment and ended up causing a massive flood after he forgot to reattach the drain pipe to the washer. He arrived with no notice on a work day and was lucky that I was working from home when he showed up. I asked why he didn't call ahead and he said no one told him he had to come out here today. Imagine my surprise when I find out that he's the owner and the one in charge of scheduling himself. His temper was frightening and I felt very uncomfortable being in the same space as him. He screamed expletives at his colleague and used disturbing language over minor problems, such as tools that were left in his vehicle. If I saw someone talking to another person like that on the street, I would have called the police. TLDR: bad attitude, bad work. Go anywhere else. read more

This company was sent by a home warranty company to fix a leaky kitchen sink and a slow running tub. When the plumber was working on the sink he walked out with a new hose that was not attached. When he returned empty handed I asked where was the piece(I thought he was replacing but didn't understand why if it was never used) He role me that I didn't need it because I did not have a sprayer and he asked me if I wanted it back. I said no because I didn't trust him to bring the same new one back. Stealing! When he was opening the bathtub drain, he said he had put new parts on the stopper.. A week later the the same old stopper with the same old parts came out. It was not put back properly because it came me out!. This company are liar's and thieves and can not be trusted. If you lie you will steal and if you steal you will lie. That is how this company works. With the racial issues happening today and if you are a woman of color, DO NOT USE THIS COMPANY!!!! He did this work in March 2020. I rate this business a minus 5 but to post this review I have to give a star. read more

Rossi Plumbing and Heating - Plumbing Near Me - Philadelphia, Pennsylvania

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My parents garage ceiling was leaking pretty badly during the Corona quarantine and I was having trouble finding a plumber. Greg Rossi was recommended to me by a friend and was able to do the job in jiff!! The price was also very reasonable! I will definitely use Greg Rossi for any future plumbing needs! read more

This was the third plumber that came out to fix a simple problem with the water going to our fridge through AHS. He quickly fixed the problem and was in and out in 15 minutes. Not sure why the other plumbers couldn't do this but he quickly went to work and took care of everything in short order. read more

Greg was totally unprofessional and didn't even introduce himself when he arrived at my home. He was totally uninterested in the problems I was describing and didn't respond to any of my questions. After I paid him there was no receipt or description of the work done. I have no idea how these people are in business. read more

I was referred to Rossi Plumbing through my home warranty company, American Home Shield (AHS). My hot water tank pilot light kept going off at random times. I contacted AHS and they assigned my issue to Rossi Plumbing. Greg Rossi reached out to me promptly and asked for a description of the problem and asked for a picture of the label on the side of the hot water tank so he could bring the correct part to the house. The next day he came to the house (it was around 8PM) and he replaced the faulty part. Although it was late and he had a long day because of an unexpected emergency plumbing issue, he was professional and promptly performed the repair. I would recommend this company. Thank you Greg! read more

My drains were clogged and I have a home warranty through American Home Services. I placed the call on a Wednesday morning at 1030 am and they let me know that Greg Rossi would handle and gave me their number. I called them to find out if they could send someone the same day because I was home sick from work that day. I got a call right back and within an hour 2 guys were at my house, unclogged the drains, and explained everything. The guys were very nice and made sure they cleaned up. So from my initial call to the time the job was done was 1.5 hours total. You can't beat that type of service. Very happy. read more

Had a blocked pipe. They were out the same day. It was better for me to reschedule for the next day and the plumber, Ryan, was here before 8 am. He had to put an access door on the pipe and was done the repair and cleaned up in 30 minutes. Explains clearly and cleaned up beautifully!!! Highly recommended. read more

American home warranty put in a work order for me with Rossi Plumbing, I had a clogged sewage drain that was backed up and pouring sewage out of a drain in my lawn and flooding the side walk. When I first read the other reviews, I thought about calling and asking AHW to send a different company, well, I'm glad I didn't! The crew was at my house within an hour (and they are located about 40 minutes from me). It took about 20 minutes total for them to find the problem and fix it. They were very polite, respectful, and friendly. A young gentlemen named Jim was among the crew that came out, he is the one that greeted me and kept me informed on what was being done, excellent customer service! I would do business with them again, I'm glad I went with them and was given the opportunity to form my own opinion. read more

After 2 calls to have the initial problem diagnosed, and 2 more calls to say I had the part, Greg never called back to schedule the repair. Unreliable if he doesn't think its important. Big disappointment read more

Greg was called to my home by HSA Home Warranty to repair our malfunctioning hot water heater. Since he was the second plumber in two days sent to my home by HSA, the first one not being qualified to even LOOK at my hot water heater, I asked him about the first plumber's diagnoses -- that my swimming pool, a "silently running toilet"(?), or a low operating temp (that had NEVER been changed) might be causing us to run out of hot water. A cantankerous Greg told me that none of those options even made sense. He seemed extremely annoyed to have to come to my house in bad weather. (Sorry our hot water heater didn't break at a more convenient time, Greg!) Tested both elements, wouldn't even let me finish about what had happened or what we had done about it, and pronounced it in working order if not for the low temp. (Even though he had said that didn't make sense -- still doesn't WHEN IT HASN'T CHANGED IN 6 YEARS!) When I told him that 6 years ago when it broke before, a tech pulled a corroded element out of it, said it was probably going to fail due to hard water in our home, and wished us well, I also asked if, since it's 11 years old now, it could be clogged with hard water sediment. Greg said it was possible and was walking up the stairs to leave when he said he'd ask HSA if he could replace it, but that he "didn't feel like waiting on hold anytime soon". He said someone would be in touch. I got tired of waiting for a functional hot water heater in winter, so I called HSA SIX hours later. Greg still hadn't given them his report and wouldn't answer his calls from them. A supervisor was able to get him on his emergency line and authorized the replacement pending Greg's report, that was to corroborate my story of the events -- he tested it, said it was a low temp but that it was old and it was possible it was filled with sediment causing us to run out of hot water prematurely. Greg just told him that I needed instruction in how to turn up the temp of the unit. Everybody has bad days and nobody likes to drive in bad weather, but Greg SCREWED us out of a working hot water heater because he was such a curmudgeon. I would NEVER hire this man even to take out my trash, let alone trust him with my family's safety. And I will NOT be a customer of HSA for long because they actually trust him! Meanwhile, we have an 11 year old, 80 gallon hot water heater that can't even provide enough warm water for a child's bath, and the best recommendation is to scald our children by turning up the temp. This man needs to learn to be a better HUMAN, not just a better plumber! read more

Listen to me. DO NOT use this company. They gave me the worst contractor experience of my life. TOTALLY unprofessional. Don't even say hello when they come to your door. Greg is the worst. He has a temper and a terrible attitude. They DO NOT call you back when they say they will. They were late EVERY TIME. They did NOT install my heater correctly the first time. When I called Greg to have them come back out to fix it, he RAISED HIS VOICE and YELLED at me while were discussing scheduling. The lady that works the phones at their office is really sweet, but that's the only thing I can say about this company that is positive. I was referred to them through First American Home Warranty. They were terrible with communicating with FAHW and it took me about 3 weeks to get a heater installed, while my wife, and 2 small children sat in the dead of winter in Philadelphia. These guys are the absolute worst, and you would be foolish to use them in any capacity. They don't deserve the business. read more

Greg Rossi has been taking care of all my personal and business plumbing, heating and air conditioning needs and he is fabulous. He's quick to respond and he stands behind all of his work. A true God send. read more

Totally agree with the above comment. He came to my house for a leak and water damage. He pushed the issue to being an HVAC issue, and it was later found to be plumbing. He refused to open up any walls or floor and even check for it. He is a lazy plumber and dishonest worker. Do not hire him. If you want to throw your money away, go ahead and hire him. read more