Excellent, honest, and professional service. I would 100% recommend bringing your car in here

Took my car here to get it fixed and after I payed for what I thought was fixed they said instead of driving you should tow it back? But I'm just confused to if it's fixed why would I have to tow it back? It's drivable yet shouldn't be driven Just alittle disappointed because I didn't mind paying for my vehicle to be fixed I payed with no hesitation but to not be guaranteed after payment was made sucks. read more

Honest, trustworthy people and dependable service. I have been coming to Rossi's for years and one thing I can say is that they have always been fair and consistent. Their work and service repairs have been performed with complete competence and confidence, in that this is my second BMW that I have entrusted to them instead of dealing with the BMW "stealership" directly. Their prices are fair, competitive and upfront. That is something I can really come to appreciate in this day and age. No haggling, pressure or sense of upsell from the team at Rossi's. During my most recent visit, I came in thinking I was encountering a brake system or service issue. Steve, the Service Mgr., took the time out of his schedule to personally ride with me in my car to experience the issue for himself and immediately spotted the problem. I was able to see the problem firsthand as well --while he drove the car during that time. He then took me into the garage and showed me exactly what was really my issue with a similar BMW that was currently on his auto bay lift. Turns out it was a separate issue which was actually not even associated to my brake system. And, here I was thinking it was time for a brake pads and rotors service that can be expensive. It turned out to be a more simpler, cheaper problem to fix. He was able to identify the problem and provide repair alternatives before leaving the shop. I must say, I really appreciated the 1 on 1 time spent to identify and address my problem. This is something special and rare, as to most auto mechanics around the city are too busy to speak to you in full and prefer you to just drop the car off....to only call you hours later --- which sometimes causes misunderstanding, misdiagnosis of the car issue and/or wasted time trying to explain your concerns all over again. You get what you pay for at Rossi's and that's the confidence that the job is going to get done right, the first time and repaired as requested. I also appreciate that they make recommendations on potential other repairs or unseen issues and are able to explain the problems noted in detail for you to understand. They are very efficient on estimating completion times and providing updates on your car as well though-out the process. Nothing but good things to say about Rossi's, Rod, Steve (Service Mgr.), Hamilton (Office Mgr.) and their team. Give these guys a try.....you would be glad you did. read more

Rossi's Automotive Service - Full service auto mechanic shop....that I trust to handle my baby!! - Auto Repair Near Me - Silver Spring, Maryland

Definitely have a new client!!! I was in a pinch, about to head out town on a long road trip. Needed an oil change on my Porsche Macan. I had never had any work on my car done anyone but Porsche dealers. So I was a bit skeptical but I was pleasantly surprised. Squeeze me at short notice, did a fast and excellent job for an incredible price! As an added bonus, I told Steve that my windshield sprayers were shooting over the car. Well he took a few minutes and fixed it right there on the spot for free!!! I must say that's above and beyond service at an incredible price! I will definitely be back to get all my services done there when I can! I found a diamond in the rough' read more

The team went above and beyond to ensure we fixed the leak in my coolant system after I'd gone to multiple places already to locate and fix the leak. They didn't rush me on decisions or conversations and they treated me like I was one of their own family members that they wanted to keep safe over the road. I feel so much more knowledgeable about my jeep now and will never go anywhere else while I live in MD. No better shop in the area. Worth every penny. Thank you especially to Rod and Steve. You guys are the best of the best and are good people! Hearts from Kristin : ) read more

excellence from the top down..... The company is run by an honest man who cares about the people (owners) as well as the cars he services. I have nothing but good things to say about Rossi read more

Definitely Great place to repair your car . Great customer service and friendly staff.

Rossi's takes time to explain the repair/service and even show you the worn-out part, if accessible. They call & update you while your car is being repaired if its going to cost more. The services are top notch & Mr. Rossi is a dear. read more

Great people- great value-and quick. I have been coming hear for many years. Just sorry i did not find them sooner. 5star.

Steve and Rod are so helpful. I had the best experience I ever had at an auto store, Rod did not only patiently explained their work and also kindly checked the level of fluids knowing that I will travel, I can not say enough about how friendly and kind he is. it's lucky to have a trustworthy auto repair like Rossi nearby. read more

I found them through Yelp several years ago, and love coming here. They have always been fair about pricing, and I never feel they are trying to get over because I'm a woman. They do really great work, and keep you updated on pricing before doing additional work. I've referred several friends who now regularly go to them as well. The owner is a super nice guy, and goes above and beyond for his customers. If you're looking for a good mechanic I would highly recommend this place! read more

Someone rubbed their car's bumper against the passenger side of my car, leaving a long black mark. I was livid to return to my parked car to see the mark. I washed the car, hoping the mark would disappear, to no avail. I went to an auto body shop. I had to make an appointment to get a quote, and they said I'd have to return and leave my car. Geeze! I left that place, drove up to Rossi's, and a fantastic man in the office - I want to give him credit, but I can't remember his name! - came out to see my car on the spot. He said it wasn't significant, returned to the shop, returned with some Gum Cutter, and rubbed the mark off like magic before my eyes. And then charged me nothing. NOTHING!?! Who has this kind of customer service anymore? I'll forever go back to Rossi's whenever I have an issue. Accessible - you don't have to make an appointment to get a quote! Practical - if it's simple let it be simple instead of trying to upcharge and gauge. Kind - he OFFERED to help. WOW. Professional - timely, clear information, and respectful. What more can you ask for? Oh yes, FREE! LOL (it will likely not be free for you! LOL). read more

I brought my BMW in for a standard oil change and tire rotation. They handled this in a few hours and did a full diagnostic on my car. He explained some issues and showed me pictures to confirm. This place does a good job and is trustworthy. I will be bringing my car back here in the future. read more

Fantastic experience. I was worried about a huge charge as the result of some troubling rumbling in my undercarriage. Brought my car in and was really happy that not only was the fix very cheap, but Rossi took care of so many tiny little details for next to nothing. As a repeat customer I sincerely give them big thumbs up. read more

Its very unfortunate that they took advantage of my son who did not want to argue about charging a lot to fix 2 tire sensors and were very rude to him since he was not used to people ripping him off. I saw the reviews and convinced him to go there and was at work so didn't have the time to go argue with them. I'm very disappointed because i was hoping to have an honest good auto repair place in the neighborhood. read more

Hands down the best Saab mechanics in the business. Great service by highly skilled and knowledgeable technicians! I'm beyond satisfied and highly recommend this shop for your foreign/Euro car repairs! Thanks a million to the staff, Rod and Steve! Hector read more

Rossi's Automotive Service - 2003 Saab 9-3 - Auto Repair Near Me - Silver Spring, Maryland

Wow, wow this review is long overdue. I've been coming to Rossi's since 2001, nearly 17 years! They are super professional, reasonable in terms of price, and great mechanics. When I moved out of state for a few years, before I paid for a repair, I called Rossi to check in with them. Now that I'm back in the area, this is my preferred repair shop. In most cases, I pay about 1/3 of what I've been quoted at the dealership. Rod and his team are the best. read more

Rod and his team has done wonders for my Saab , I've had exhaust work, brakes, under the hood work and more done here and I feel confident with my car on the road at 214K miles. They are the only automotive shop I trust. Very knowledgeable. They explain everything to you so that you understand the what and why. If you ever encounter Steve or Rod, you will never take your car anywhere else. read more

Rossi's did an excellent job with my dad's VW Eos convertible. The top was leaking and the folks at Rossi's cleaned out the drains, lubricated/moisturized the trim, and made a slight adjustment so it would close a bit more snugly. What they charged was very reasonable, and my dad is super satisfied! read more

Rossi's went above and beyond any expectations in repairing my 2002 Saab 9-3. We got a recommendation from another customer and Rod took great care of us and the car. He took care of an installation we were not able to do ourselves, but then also did a number of other minor repairs to make sure the car is safe for our sons' to drive. He explained things we could expect to need in the future based his extensive experience with Saabs and kept the cost low by looking for lower cost parts for our older car. Highly recommend! read more

Honest local garage. Just oil change this time, but also had them do a multi-point inspection. Didn't notice anything that I wasn't aware of, and I will trust them to perform more major work if/when necessary. read more

I came across Rossi's Automotive Service because I was looking for a BMW repair shop that wasn't far from home. I was pleasantly surprised by the professionalism and friendliness of the crew and appreciated how they resolved my major issue: a stuck key fob; my car wouldn't start either and I had to get it towed there. I also appreciated the information about getting my media system repaired and will definitely will consider taking care of that. My days of taking my car to the dealership are long over given the age of my car, and Rossi's fits the bill for me. I would highly recommend Rossi's to service your BMW; you'll save $$$$ when compared to taking it to the service department. I will definitely return to Rossi's to service my future BMW needs. read more

I am so happy I brought my car in here! The crew is so kind and they went above and beyond, my car is good as new! Affordable pricing as well, would pick this over the dealership every time. read more

They took advantage of my father and brother and overcharged them and convinced them to pay for services they did not originally want, and would not release the vehicle to my senior father until he paid for them. we came for a diagnostic of the vehicle which was supposed to be about $80 dollars. they ended up charging more then the verbal amount quoted, and also charge a diagnostic fee of over $100 dollars to FIX a radio that was not broken and only needed a fuse, Thats like charging $100 to put in a light bulb. Crooks. I can believe them. My father $78 year old senior taken advantage of,. Do not send people her. Not recommended. I will be submitting a formal complaint to the better business bureau also, read more

Brought my Volvo to them to evaluate the brakes and change my oil. They gave me an estimate of over $900 to change my front and rear brake pads and rotors. I nearly died. I bought my car to another shop which I trusted more who told me I only needed to replace my front pads, no need to change my rotors and that repair only totaled $170. These guys nearly cheated me out of $700!! I had evaluated my brakes and rotors myself so I had a guess as to what needed to be replaced and I knew something was wrong when they told me everything have to be replaced! They also charged me $126 for an oil change! Total rip off, will not go back. read more

Outstanding service and very friendly. I highly recommend this auto service in 2016 they rebuilt transmission for 2001 Mercedes benze E350 it is still driving like new. Their price is very reasonable. read more

I was able to get an appointment quickly and they did a great job checking the AC and getting it in shape for the summer. Prices very fair as always. read more

Wow is all I can say! The owner Rod is amazing, he truly takes pride in every vehicle that enters his shop. I had a very unique situation and vehicle that no one could figure out. I took my vehicle to Rods shop and he not only knew and had worked on similar vehicles which was quite suprising, but actually honed in on the problem immediatly. Unfortunately the news was not good and was potentially looking at another engine, so it was not good. However he said not to give up hope and he was going to try something. Not only did he try something outside the box, but then called me a day later to give me some excellent news. He was able to restore my compression to my engine that was 45 psi, and restored it to specs to 175 psi. There was a few injector issues but very minor compared to replacing an engine. He saved me at least 5000 dollars from changing an engine. Absolutley unbelievable! It still shocks me how much he saved me and the honesty and explaination of the process. You know he could have totally convinced me I needed a new engine, but he went the extra mile and did some old school mechanics tricks that no one else would have done. I cannot say enough about Rod and his shop for the work he has done and restore my faith in a true honest shop that is not after your money. He seems to specialize in BMWs so I will tell you this with no hesitation, if you don't want to pay the extreme pricing of a BMW dealer( as I did) take it to Rods shop. He can do it all, and at a fraction of the price. I only wish I knew him 6 months ago after spending 6000 dollars at the BMW dealer who still did not fix it all, he easily would have and at a fraction of the cost! Rod has a true an honest shop, and he now is my new mechanic for life! Trust me do yourself a favor and take your car to him, and you will not regret it, and you will also continue to use him for life. Keep up the excellent work Rod! read more

I have been using Rossi's Automotive Service for my two cars for years. The owner is a car enthusiast and is a perfectionist when it comes to diagnosing and repairing cars. The prices are good and the service is excellent. During these trying times of Covid-19 they are especially careful in making sure that your car is sanitized and safe for you after repair. They delivered my car to me after the repairs were completed. My one and only place for my cars to be repaired. read more

Best mechanic experience I've had in the DMV. They were flexible with drop-off, prompt to give me a detailed estimate and explanation of the services and I was very satisfied with the end result. I will definitely return to Rossi's and feel a lot better that I have a trusted mechanic, finally. read more

I must say that i am really disappointed with the service that I've received from this Rossi's. I have been to this business 4 to 5 times and each after each visit when they have "fixed" an issue, another issue occurs within a few days. Each visit i have spent at least $300...the max that i have spent is $700. On my last visit i asked Rod to do a scan over my car to make sure nothing else was wrong with it...he assured me he would and now less than 2 weeks later i have yet another issue. It's suspicious that all these new issues keep arising after they look into my car. I will not be going back to them. They have a communication problem and i no longer trust them. read more

I have been taking my vehicles to Rossi's Automotive Service for at least the past 10 years. All I can say is Excellence in every aspect. They are very knowledgeable, trustworthy and reasonable when it comes to maintaining your car. I have never has any issues, problems or complaints in reference to the service I received. Also the owner Rod is a Saint amongst Saints. He explains everything to you and will go above and beyond to ensure that your are satisfied with his service. If you're looking for a mechanic you can trust look no further Rossi's Automotive Service is the one. read more

Fantastic service. Took my car in for no AC, they diagnosed as the compressor (which I figured) got the new one the next day and I picked it up today. Gotta say, my AC blows Ice read more

These guys were really great. My starter went out at the same point as my bank account, and after talking with them they agreed to waive the daily storage fee so I could wait for payday. The car starts up great now, and they even checked on some other stuff with the car without charging me extra. Just some all-around great dudes. read more

Can't say enough about the folks at Rossi automotive. The most knowledgeable, thorough, fair, professional, courteous, and patient group of auto technicians I have experienced. Patient is the requisite one here--they have kindly answered every question I had to understand my problem and what the possible solutions are. If you have a Saab, it is in great hands with Rod Donoso here at Rossi. He knows them inside and out and will break things down so a non-techie like me can understand. I've had several issues with my Saab in the last couple months and Rod has always gone the extra mile to make sure that I left with a full understanding of the issue. Thanks for the great service guys. read more

I stopped by this shop with a tire valve problem with my wife's Volvo. This was not going to be a big money maker for them but one of the owners was very helpful. I think his name was Steve. He did not have the part but took time to look up an option that would save me money and printed it out. Armed with this, I made a few calls and went to get the part. I returned to Rossi to have it installed only to find that the store sold me the wrong part. Now, Steve's brother Rob (or visa versa) made a call to a local dealer, found the part and called me to explain the issue and where to go to pick up the right part. I ran to the dealer and got back where Rob had it installed. He saved me over 150 bucks and made a loyal customer in the process. I have been fixing cars for many years and know a lot of shops. These guys are honest and friendly. read more

Use another mechanic. Verify the price of parts. This shop overcharges and does not do a thorough diagnosis. Ask questions and demand that the vehicle is driven first before agreeing to costly repairs. Rod at Rossi's Automotive became upset when it was requested to diagnose the vehicle after getting it started. He also quoted the price of a part that was over $400 higher than sold by the dealership. Every customer has the right to ask questions. read more

Very detailed! Showed me all my related parts and explained everything in a way that I could understand! Price is affordable. They didn't try to make me do things that aren't necessary to the vehicle. Great customer service. I wish I had gone to them sooner! Thank you Rod and Rossi's automotive group for a pleasant experience. Although care trouble stresses me out I didn't feel stressed about the problem once I placed my vehicle in your hands. Highly recommended read more

My aunt referred me to Rossi's. I needed to replace my xenon light on my 2011 Mercedes. Dealer wanted to charge about $100(1 hour labor), but Rossi's did for half the price and in less than 30 mins. I was very pleased with the customer service and the waiting room was nice and cool. I will be going back when needed. read more

Rod was able to check out my Saab right away and get it fixed speedy quick. He is very courteous and friendly. I would recommend this shop to anyone with a foreign car! read more