DO YOURSELF A FAVOR AND DO NOT VISIT THIS PLACE!!! The…read moreperson running this place is very dishonorable. I know another person that purchased a car from here and just like the incident with me, his car, warranty and the bank lender, all three were absolute garbage. He is also very petty, look at all the responses on his google page as well, he never seems to take accountability and even here on Yelp, make sure to see under "Not recommended reviews" you will see real reviews from real people. Do not fall for the reviews, most of them look really fake. I hope Yelp does the right thing and does not delete my reviews like others as well.

this place is exactly as name.. lazy chimp. they sold me a…read morecar that broke down the very next week & then tried to blame me for all the issues to the car .. do not buy from here . these are janis dealers

I had a great experience with Zeigler Chrysler Dodge Jeep Ram of Downers Grove, but I especially…read morewant to give a huge shoutout to THEE MAN...George! Anyone who has ever dealt with an extended warranty company knows that process can sometimes be a headache, so having someone willing to advocate for you makes ALL the difference. George truly went above and beyond! He put in the effort, communicated with the warranty company, and made sure my situation was handled properly. That kind of customer service is exactly what keeps people coming back. It feels good knowing that when I bring my Jeep in, I have someone there who is looking out for me and my vehicle. Thank you for taking care of me

Jayden in oil change and service is the best and he takes great care of of the customer and my…read moreVehicle

My VinFast F9 has been in the service department 4 of my 6 months ownership. That should tell you…read morethe whole story!

This review is for Vinfast electric vehicle sales…read more After multiple email with sales man "Joseph Albright" I went in during a working day for a test drive. They have a promotion going on for Vinfast SF8 model for $199, $0 down. When I sit with Joseph he says it's actually $4600 down to get the promotion. I asked for break down which he did not agree to at first but on insisting it he gave me the break down. Attaching it here. It has some made up line items that does not make sense. Joseph gave me the slip and left. He did not even sit down to discuss the options nor explained what those line items mean. Disappointed.

I went to the dealership today for an oil change and tire rotation. The service advisor, Jaime, was…read morevery pleasant and helpful. She quoted me a finish time, and it was done early. I was in and out with limited time spent in the customer waiting area. Pleasant experience. I will definitely be back to have my car serviced here in the future.

AWEFUL! Do not recommend this dealership at all. Very deceptive pricing and try to extremely nit…read morepick and low ball your trade in, then try to lock you into an incredibly high interest rate with a bunch of junk tacked onto the purchase price that you probably don't want or need. Unfortunately for me after much back and forth I did decide to purchase the vehicle, with financing provided by this dealership through Ally on August 1st. Fast forward to September 5th and I reach out to both Ally and this dealership wondering where my paperwork is for how to submit my first payment that is due September 15th. Well it turns out, Ally has no record of the purchase or an account for me when searching by SSN or vehicle VIN, dealership initially told me thats odd that the loan was finalized and they received the funding, after much back and forth with Ally I found this to be a lie. Dealership finance manager never calls you back, and come to find out they never even submitted the paperwork to Ally. Calls to sales manager, finance manager, and complaints to BBB and filed complaints to General Motors and Illinois Attorney General, as if this results in late fees or negative impact on my credit rating from their negligence, legal action will be taken. Wish I would have taken the time and looked up reviews of this dealership before purchasing. All though, I find it rather odd that they do not seem to care to call back and try to correct the financing issue, as it has been almost 45 days I have been driving this truck and they have not received the funding for it. Was never told this was a "YOYO" or "SPOT DELIVERY", was told financing was approved. Have a funny feeling that they are going to try to say financing did not go through and come back with another super high interest rate and try to force me to resign paperwork. To bad for them, I know my legal rights and will not resign unless the deal is the same or better, they can take the truck back and refund my down payment and trade in value and I will go elsewhere.

Purchased a Hyundai Elantra which had to be taken back after only a few days due to leaks in the…read morebearings. The dealer indicated they don't test drive the cars or regularly inspect. They "fixed" the issue in a run down shed with a makeshift lift. After another 200 miles, the Engine Light came on and after having it looked at by an independent shop, the vehicle needed a new engine. CarBox told me I shouldn't rely on the diagnoses of the Certified Hyundai Dealer and Repair shop I took it to as they "just want my money". Stay far away from this dealer. The owner is a wolf in sheep's clothing.

In a world full of shady business practices Adnan and the team at Carbox really stand out. Get this…read more- I got into an accident during the test drive. Adnan was able to sort everything out on the spot with the police and everyone involved. They were able to recondition both vehicles like nothing ever happend. We bought the car and were in and out of the dealership within 3 hours (including the accident scene). Other dealerships will waste your entire day. Despite the accident, no stress or pressure from anyone at any point in the process. They have a great variety of inventory and their own service department and body shop. We are very happy with the vehicle we purchased. Highly recommend working with Adnan at Carbox - wouldn't buy a vehicle from anyone else.

Would rate them ZERO if I could.Worst service department ever.Made an appointment for a 9:30 AM…read moredrop off but they did not even look at it until Thursday PM.Worked on truck Friday but did not bother to let me know it was done until I called them Friday at 5 PM .As far as the cost they might as well be wearing a mask because it was definitely highway robbery.I would not recommend Bill Kay Chevy to anybody,even an enemy. Stay away from all Bill Kay dealerships,I had a similar experience at Bill Kay GMC/Buick.

Despite the level of service, I'm so disappointed to see the lack of masks here. If folks are…read morewearing them, they're only covering their mouths. I had to ask politely ask a salesman to put his on when he approached me and he was clearly agitated. He then went to his colleague to talk to him and the desk and they both pulled their masks down. For being an essential business, I'm pretty disappointed and will probably go to another Chevy next time I need service or help.

What can I say about drive time... well, the location was very clean, staff was very friendly, I…read morelove that they had a wide variety of vehicles to choose from... most importantly, our sales person Anthony was just amazing!! So patient and very knowledgeable, friendly and just fun! I know the interest is high and the payments are high but when everyone else tells you no, drive time will have your back! This is my little sister's first car and we had a great experience! We had to put down a pretty penny for the car that she wanted but she got a 2020 Altima and she loves it! We Love you guys! From me and my little sister Treasure!! Thank you so much for everything!!!

I am currently dealing with Bridgecrest regarding a vehicle repossession, and the lack of…read moretransparency and communication has been extremely concerning. My first payment was less than three weeks late and was later brought current. The delay occurred because the vehicle was unusable due to a serious mechanical issue covered under warranty, which left me without the car for weeks and required me to pay for a rental. Bridgecrest was notified of the situation. When purchasing the vehicle, I was told by the dealership that it had never been in an accident. However, when the vehicle was inspected by a mechanic due to the mechanical failure, I was advised that there were clear signs of prior accident damage, including aftermarket parts, visible welding, and rust in the engine compartment -- issues that should have been apparent during inspection. Despite the payment being cured and the vehicle being under active warranty repair, the vehicle was repossessed. Since then, I have repeatedly requested a written reinstatement or redemption amount and clarification of my options, but Bridgecrest has not provided clear information in writing and has gone silent for extended periods. While a formal complaint with the Consumer Financial Protection Bureau is pending, I received electronic notice that my access to the vehicle was revoked and that the vehicle was moved from its storage location, without any clear notice of sale or disposition being provided. This situation has left me without transportation despite my efforts to resolve the matter in good faith. I strongly encourage anyone considering financing to carefully review how disputes, repossessions, and vehicles with mechanical or prior damage issues are handled.

I bought a car for my 16 year old son. It was an out of of state purchase. My first question…read morewas does it smell like smoke. We get the car delivered to Florida and the car smells horrible of smoke. They outright lied about the smoke smell. They denied the entire thing. We have not been able to get the smoke smell out. Dont trust this dealer ship

I purchased a vehicle from Ultimo Motors East, and my experience has been extremely concerning. The…read moredealership sold me a car that was unsafe, illegally modified, previously damaged, and misrepresented at the time of sale. At the time of sale, they assured me no modifications were done to this car. I am a nurse, and I worked tirelessly for over two and a half years to be able to afford this car. It was meant to be a reward for my dedication and hard work -- instead, it has become a stressful and costly ordeal caused entirely by this dealership's negligence and dishonesty. The vehicle was fully covered under factory warranty when I purchased it. However, after taking it to the manufacturer, I was informed that the exhaust system had been illegally modified prior to sale -- it had been cut and reassembled in multiple sections, was missing the factory resonators, and lacked the proper mounting clips and supports. Because of these unauthorized modifications, the manufacturer voided my factory warranty coverage on affected components. Selling or offering for sale a vehicle with an altered exhaust system that increases noise or fails to meet factory safety and emissions standards is illegal under Illinois Vehicle Code 625 ILCS 5/12-602. This law prohibits the sale or operation of any vehicle equipped with a modified or defective exhaust system that amplifies noise or allows exhaust leaks. I later discovered the car had also been in a previous accident that was never disclosed and did not appear on the Carfax report. Dealers are required under Illinois Vehicle Code 625 ILCS 5/5-401.2 and the Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/2) to disclose known accident or damage history. Failing to do so constitutes consumer fraud and a clear violation of state law. When I brought these issues to Ultimo Motors' attention, they refused accountability and falsely claimed the vehicle was "functioning as intended by the manufacturer." In reality, it was sold in unsafe and noncompliant condition, with illegal modifications and undisclosed damage that directly caused my factory warranty to be voided. This dealership's conduct is unethical, deceptive, and unlawful. I strongly caution anyone considering buying from Ultimo Motors East: do not rely on their statements or a Carfax report. Buyer beware -- your safety, warranty, and hard-earned money are at serious risk.