Larry T, yesterday I spoke with customer rep Yousef - I found him to be informative and willing to…read moretake the time to investigate my concerns, very professional.

Disappointing experience…read more..... I dropped in to test drive a new X3. I walked around the lot for 10 minutes looking around. I was never approached by a salesperson. I even walked into the showroom and looked around for 5 minutes. Still wasn't approached or asked if I needed help. I left and drove to Bill Jacobs in Naperville and was greeted immediately......Glad to know, this poor customer service is store specific and not brand specific.

BUYERS BEWARE!!! I was DEFRAUDED buying a used Mercedes from this "Ferrari" dealership. They had…read moreREMOVED the check engine light. Car has a really bad gas leak, both the driver and passenger seats did NOT work! So you couldn't drive the car. The side rear view mirrors did not work either!! When I called Noel the store manager would not pick up my calls!! George the sales person was very RUDE and hung up on my face when I was explaining the situation, DO NOT BUY FROM THIS DEALERSHIP!!! FRAUD!!!

I honestly don't have a single bad thing to say. From first contact to me walking out of the door…read morewith the keys was an amazing experience! Ryan really came through with working with me after every other dealer I spoke to just ignored me completely. I emailed and even test drove quite a few Mercs and the sales ppl didn't give a sh*t about anything I had to say. Most of their responses after i asked if the price was flexible,"well if you could afford this car a few grand wouldn't matter"... really??? Ryan, was the complete opposite. He was determined to make a deal and he was so nice and cool about everything. They treated me like my friends do, but in a professional and courteous way. After test driving the vehicle I decided to go ahead with it and we had already come to an agreement on the numbers prior so that was that. Got my whip two days later since the bank was closed over the weekend and i can safely say in the future when I'm looking at a Ferrari, I'll be coming here.

My wife and I have bought six cars at Oakbrook Toyota over the years. And Alex Syed and his team…read morehave consistently delivered a great buying experience from both a cost and service standpoint. And even though we now live three times further away than we did years ago, we regularly get back the dealership for service. The dealership has always gone the extra yard to make our experiences positive.

I can't say enough great things about Brian and the team at Toyota. As always, Brian went above and…read morebeyond to make sure I was taken care of. After my car was damaged during the severe rainstorms over the weekend, I was stressed and unsure of what to do next. Brian took the time to answer my questions, kept me informed throughout the process, and made what could have been a very difficult experience much easier. What I appreciate most is his consistency. Over the years, Brian has always provided exceptional customer service, professionalism, and honesty. It's rare to find someone who genuinely cares about their customers and consistently delivers the same high level of service every single time. I'm truly grateful for everything Brian has done and for always being someone I can count on. Toyota is fortunate to have someone as dedicated and customer-focused as him on their team. I highly recommend working with Brian if you're looking for someone who truly puts customers first.

I was happy with my experience here, I have been to several dealers in the past week or so…read more This was a good experience, respectful and personable folka working here. I ended up purchasing a vehicle here. I am happy with the vehicle, the price, and the trade in value given. Thank you Alpha Luxury Motors!

I needed a new car and had decided on a Subaru, I saw one listed at Alpha Luxury Motors that had a…read moregreat price and excellent low mileage. I considered the car as I continued to look and then came for a test drive and was confident that the advertisement was in line with what I saw when I drove it. Adam was a pleasure to work with, he listened to what I needed, was thorough and responsive, worked to get the best financing and did not try to oversell. This man is honest! Not at all your average car salesman. I would highly recommend Alpha Luxury Motors for anyone shopping for a clean , higher end used car experience. I feel confident in saying I would buy from Adam and Alpha again in the future!

Jenna was amazing to work with! She answered all of my questions, kept me informed throughout the…read moreprocess, and made everything easy and stress-free. Great customer service and communication--I highly recommend working with her!

I had an outstanding experience purchasing my new INFINITI at Clarendon Hills INFINITI, and I can't…read morerecommend them enough. Jimmy and Fuzz made the entire process smooth, professional, and genuinely enjoyable from start to finish. They took the time to answer every question, listened to what I was looking for, and made sure I found the perfect vehicle for me. Their customer service was exceptional, and it was clear they truly care about building relationships rather than just making a sale. Five stars all the way!

You know I had a pretty darn good experience. It seems they sold me a good car. I'm happy. They…read moredidn't budge much on the price but that's not uncommon. The salesman was great until he realized the ad overstated a feature that the vehicle didn't have. Instead of acknowledging fault, he immediately took down the ad for the vehicle, removing all information(and evidence). Come on! It seemed sophomoric considering I had a good experience otherwise. The manager, financial guy was funny and direct. Integrity is a tricky thing. Choosing to shut down our conversation by suddenly pulling the ad, the salesperson was being 'shady'. Fortunately for me, I don't think this was indicative of my overall experience. I believe they sold me a decent car.

DO NOT BUY FROM HERE!!! 2021 E63 S AMG…read moreI purchased a 2021 E63 S AMG with approximately 33,000 miles from Ultimo Motors. In my opinion, the car was overpriced by about $5,000 and they would not negotiate on the price, but it was my ideal spec so I decided to move forward with the purchase. Before buying the vehicle, I had a pre-purchase inspection performed at a nearby Mercedes-Benz dealership. I was told by Ultimo Motors to talk to Blake. I was told the car was very clean, so I completed the purchase. I drove the car home from Chicago to St. Louis and only two days later the check engine light came on. I immediately took the vehicle to my local Mercedes-Benz dealership for a diagnostic inspection. The dealership advised me to return the vehicle as soon as possible. According to the Mercedes-Benz diagnostic report, technicians found a stored camshaft fault, a torque calculation fault in the powertrain that they stated could indicate prior performance modifications, recently flashed engine and powertrain control units, a flagged warranty status, exhaust flaps that were not operating correctly, numerous hoses and harness attachments above and below the engine that were not installed properly, and loose hose clamps. I was also informed that the vehicle had previously been tuned and that the factory warranty had been affected as a result. When I asked if the Mercedes-Benz dealership who did a pre-purchase inspection would likely have been able to identify these issues, I was told they would have. The guy who was helping me said I'm not a mechanic and I can see it's all messed up with one look under the car. I contacted Ultimo Motors and explained the situation and requested to return the vehicle. I was initially told that returning the vehicle was not possible and the call ended. After I informed them I was considering speaking with an attorney, I received another call and was told to take the vehicle to a local shop for repairs. I declined because Mercedes-Benz had advised me to return the vehicle. Eventually, a manager contacted me and arranged for a tow truck to retrieve the car, but I was responsible for the associated costs. In the end, I lost approximately $1700 despite only owning the vehicle for a very short period of time. None of those costs were reimbursed. At the time of writing this review, I observed the vehicle being offered for sale again. I have no knowledge of what repairs, inspections, or work may have been performed after I returned it. This review reflects my personal experience. Based on my experience, I would strongly encourage anyone considering purchasing a vehicle from this dealership to obtain an independent inspection, thoroughly review all available records, and do extensive research before purchasing. DO NOT BUY FROM HERE. READ THE REVIEWS.

Had an amazing experience with Daniel. He walked me through the whole process when I was buying a…read morecar. Also, Justin was amazing as well through out the whole process. Cannot recommend this place enough!!

Wished I had read the reviews before wasting my afternoon. Had called about a vehicle in the…read moremorning for sale and they said it would be ready for a test drive that afternoon. After I arrived they said the vehicle was in for service. Why didn't they tell me that ahead of time I am not sure. Sales person said it would be 15 minutes. I went back to look at the vehicle and service had not started. Sales person said he would call me when it was ready. I spent some time nearby walking through stores waiting for a call which I never received. Will be buying a vehicle but not at this place.

I took my Toyota Tundra truck for a oil change to McGrath Lexus and the mechanic crush my car. The…read moreexplanation was that he didn't realized how long the truck was and crushed inside one of the pillars. The interesting part was that it was crushed at the middle of the car not the end. They offered it to fix it but they not able to give me a vehicle which I can tow. I use the truck to tow trailers and because of this I had to take the truck to South Carolina crashed because I was scheduled to travel with the trailer. After I come back and dropped off the vehicle to be fixed and asked them to give me a bigger vehicle because I had to drive to New York and bring back 3 kid athletes from a training center with their luggages and I needed the room. They give their biggest SUV which unfortunately did not fit all the passengers with the luggages I had to put one of the kid on a airplane to come back to Chicago. I have pictures to show that the vehicle was loaded with luggages until the roof. If I would have my in vehicle we would not have to be buy an extra airplane ticket and put one of the kids on the plane. Unfortunately because the week later I had another trip pulling the trailer I had no choice to do it another time so I can have my truck fixed later. When I told the service manager my inconvenience and asked if he could do me anything to make me feel better for all the inconvenience he said we don't do nothing. I asked him for an extra car wash or he could feel up my gas tank but he rudely said we don't do anything that fix your car. I wish I would call police when the incident happened and report it but I was nice and I can't believe that a dealer like them can't even fill up my gas tank for crushing my truck and put me through a lots of inconvenience which I didn't even mention. I also address the manager that this is my first expensive car I ever owned and we bought this one because the car had no previous crash history. Well also added that meant a lot to us specially that I am a retailer worker and my husband is disabled so we make a lots of sacrifices to own a expensive vehicle. Well I am 50 years old women and I can manage to travel with the truck pulling a 12 foot trailer and their mechanic couldn't make it into the shop. At least the mechanic should apologize and come up with better excuse that didn't know how long is the truck.

This was the first time we came into McGrath Lexus of Westmont. We came in with no intention to buy…read morea car on that day, but thanks to our salesman , Jason S's friendliness, and professionalism, we left as happy new Lexus owners.. He made our transaction very easy and pleasant. Jason is very dedicated to his customers. We've asked him questions regarding the car and he has gotten back to us late on the weekend during off hours. When we came to pick up the car several days after purchasing, he took care of every little detail and followed through with our big and small requests. He went above and beyond when he personally cleaned every little smudge on the car for us. We highly recommend Jason S. - McGrath Lexus of Westmont is very lucky to have him! We were lucky to have him as our salesman!