In August 2024, I purchased a 2025 Ford Explorer ST from Sunland Ford. Wes went above and beyond to locate the vehicle, Sharon made the purchase smooth and professional, and Shane and Anthony also played key roles in helping us through the process. For the sales team, I would give Sunland 5 stars. Unfortunately, the service department experience was the opposite. The Explorer had ongoing issues (radio shutting off, washer bottle draining, restraint light flashing, third-row stitching splitting). Service replaced the seat cover but dismissed the other concerns, despite the FordPass app showing alerts. Calls and correspondence went unanswered, and there appeared to be no real intention to resolve the problems. At 7,000 miles, I brought it in for its first oil service, a recall, and to readdress concerns. While the recall was completed, the oil service light wasn't reset, the vehicle was returned with a flat tire, and oil was spilled on the cowling where the technician had set the old filter. The oil itself still looked dirty, which left me questioning whether the service was even performed correctly. With no support from the service department, I was left with no choice but to trade the vehicle in. To Sunland Ford's credit, the sales team -- Sharon, Shane, and Anthony -- called me back and worked to make things right. We ultimately moved forward with a new Expedition that fits our needs much better. Bottom line: The sales team was excellent and earned my trust, but the service department's lack of response and unwillingness to resolve issues was very disappointing and forced me to do a trade. read more

Avoid for Safety Recalls - "Excellence at every turn" is just a slogan here. I brought my 2017 Ford Mustang V6 to High Desert Ford (formerly Sunland Ford) for a critical federal safety recall (Recall 25S89 / NHTSA 25V572) regarding a distorted backup camera image. Despite their "Service Commitment" claiming "excellence at every turn" and a "primary goal to satisfy every customer at every opportunity," I left upset, unsatisfied, and at risk. Under R/O 6126286/1, Service Advisor Sheri Prince (2570W) refused to perform the repair because they "received no codes," completely ignoring the video evidence I offered of the distorted images. Their commitment says advisors are there to "communicate effectively with you," yet no one ever asked me about the symptoms I was experiencing or looked at the proof of the defect. To make matters worse, they tried to blame my aftermarket dash display for the failure of a known $125 factory camera defect. This is a blatant attempt to dodge a federal safety mandate. By prioritizing technicalities over my safety, they have failed to provide the "customer care" they brag about online. If you value your safety and want a dealership that actually communicates, go elsewhere. read more

Sunland Ford - Distorted Backup Camera images and video! - Auto Repair Near Me - Victorville, California

Final update: I had them buy back the truck, electrical issues. They had the truck for over 30 days so I called it quits. Ford kept good contact with me and so did my service rep at Sunland. read more

Sunland Ford - This is a stock photo of the truck - Auto Repair Near Me - Victorville, California

I have been a loyal Ford customer for the past 33 years. The reason I have always supported Ford was that I trusted the quality of the Ford brand and the understanding that Ford Customer service will always treat me right and do the right thing. All that changed when I took my wife's 2018 Explorer to Hi Desert Ford (Sunland Ford) in Victorville, California. We received a safety recall notice 26S08 in March 2026. Ford advised us to make an appointment with our local Ford service department to replace both rear suspension toe links and check for alignment. We made our appointment for March 7th and 7:30am for this recall and told them that we also wanted to get the transmission looked at since it sometimes shifts hard and slips in back and forth between gears. We dropped the car off at the appointed time and asked Larry, our service technician, to check and see if there was any recalls or warranties that cover transmissions prior to starting any work. He said he couldn't even look that up until they knew what was wrong with the transmission. I wasn't going to argue. Larry told us he was going to give the car to the transmission tech and he should have an answer by the next day. Eight days later, Larry text me and stating that the transmission tech test drove the car and recorded several transmission slips. It took eight days for a tech to tell me the same thing I told them. They suspect internal damage on components and recommend a full transmission replacement costing $8,083.71. This car only had 83,000 miles on it. Larry then asks us about the extended warranty. Once again, we told him everything was in the car. He found the extended warranty information but unfortunately, it expired in January of 2026 (two months ago). When we asked if there anything they could do, he took another two days to get back to us that there was no viable alternative. By this point, we were done with the delays and incompetence of this service department. We asked on Friday when we could pick up the car, only to be told they haven't even done the recall yet. So far, Hi Desert Ford has had my car for 14 days to run a transmission diagnostic and a recall that is supposed to take half a day. When I called Daniel Fonseca, the Service Manager, to complain, he said he would talk to Larry about the importance of communications. Not one apology. No one offer for compensation. Nothing. As far as I know, I am still being charged $250 for the transmission tech to test drive my car. I'll know once they actually finish the recall repair and let me know the car is ready for pickup. Do yourself a favor, avoid this service department. Go to Sunrise Ford in Fontana instead. read more

I would like Aggie to know that I read what Jennifer Scott did, and said to you about your Ford ESP plan, and she did exactly the same thing to me! I have filed a full verbal complaint with Ford Motor Co. Asking for my money back as they didn't fix our Ford f150 either! I spent this money, 1500.00 plus rental car,believing her, and when I drove it off the lot, all the lights came back on! All that money, and no repair!I drove my Ford 80 miles away, they turned in my Ford ESP and it cost me 100.00 and a free rental car! It was a Waste Gate stuck closed that caused the lights to come on! The dealership 80 miles away, replaced the Actuator and runs like a new truck read more

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Caveat Emptor. We purchased an F150 Lightning Pro. The salesperson needed to verify our residence and wanted to do a "soft pull" of our credit report. I challenged it, but they did not back down. We checked Experian and It turned out to be a hard pull. Later we went through Ford Motor Credit for financing and they did a hard pull of credit information. Caveat Emptor. read more

Sunland Ford in Victorville is simply the BEST from their seasoned sales lady...Sharon...to Andrew /sales manager...to WES/sales manager. Each are a professional group of people that made my purchase stress free and fun ...They all have integrity...professionalism...yet so personable It was a pleasure doing business with such a great group!!! I highly recommend Sunland FORD... Ask for Sharon...and Wes/sales manager..or Andrew/sales manager...who did a super job. Thank you Sherry Lao read more

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Honestly 0 out of 10 stars for this place. They are so rude and disorganized. I had the worst experience with Jennifer this morning. Absolutely horrendous customer service on her part. I hope my bf and I do not have to come here again to fix my car. If I do have to I would rather deal with anyone else than deal with her again. Honestly the entire location is a disorganized mess and everyone there is extremely distracted, disorganized, dishonest and unhelpful. Do not recommend coming here for anything unless you have to. Probably better off driving down the hill. They also kept my car for way longer than expected on top of being extremely rude to me about keeping it for longer. Horrible service like I said and I am not happy about the way I was spoken to today by Jennifer. I worked in retail and food service for years and didn't treat the customers in such a disrespectful way. It won't let me put zero stars on review so I will put one so I can post but yeah 0 stars. I do not recommend coming here and if you do avoid dealing with Jennifer unless you want to be talked down to and disrespected. I still haven't got my car back yet or gotten a specific date on when I'll get it back after I dropped it off last Thursday and it's now Monday and they are telling me maybe Wednesday. Just ridiculous. They are working with one technician but we're not honest about that from the beginning. I was told I would get my car back Monday latest and some how that turned into maybe Wednesday. Jennifer told me it would be done by Monday and still had the audacity to treat me like that when I am the one waiting almost an entire week to get my car back when she told me it would be Monday at the latest. Sorry you hate your job maybe consider doing something else if you are that miserable but don't take it on the customers. It's not my fault that ford only has one technician and I also deserve to be in the know about my car regardless of who is paying for the repair. Just because my bf was handling the payment does not mean we both shouldn't be in the know. It's literally her job to keep us informed and she flipped out on me because she had to call him and I. Ridiculously absurd behavior that I will not forget. She literally did not want to talk to me because I wasn't the one handling the payment even though it is my car and me she's dealing with in person. My bf lives in Iowa so yeah obviously he's not going to be the one coming to pick up my car. Honestly should have been no issue calling us both and literally only took a couple extra mins of her time to let me know what was going on with my car. There was no reason to be so rude to me about it. Extremely disappointed in how all of this played out. Thumbs down hope this location can get it together eventually but doubt it'll be anytime soon unfortunately. read more

"New name, new Focus" same crappy service. Arrived at 7:30, was told 2.5 hours for an oil change. No problem. 3.5 hours later and they still haven't started my car. Update: Final got car and left at 12:40. read more

A sales manager or order rider or whoever he is that sits behind the desk. Guy acts like a complete a hole and does not want to make a deal with anybody no matter how many cars you plan to purchase going forward. No loyalty to locals and this place tax on Dealer markup as high as possible, hoping for some sucker to come along that they can take advantage of. I tried to make deals with them several times and unfortunately things never panned out. The guy has never been respectful anytime I've spoke with him and basically said he doesn't need my business and somebody else will come along and pay the high price that he's asking. I've never asked them for below MSRP on the purchase of the high-end vehicles I was inquiring about but just at MSRP or lower than the high ADM they were asking no flex with this guy. read more

Please read if you're looking to purchase here!! I purchased a car here recently. Pro: I'll start off by saying the staff were great, very friendly, and helpful. No issues there. Cons: You should expect to be offered additional add on items such as an extended warranty, paint and seat protection, and an alarm system. These are not cheap and they really push you hard to purchase them. Asking price for the vehicle I was looking at was just about $20k (not including taxes and fees) they came out with an initial estimate of around $30k including all the taxes, fees, and add ons. I couldn't believe what I was looking at. Eventually was able to get a bunch of the add ons taken off or reduced in price but it definitely took some time and negotiation. Definitely go in expecting way more than the price they show online. Also didn't get much for my trade in. About $1-2k less than Kellyblue book trade in value (after negotiating the trade in a bit higher). read more

Christian Burruel was amazing. We told him what we wanted he found it at another dealer...did his thing, and got us exactly what we wanted. We are so pleased with our experience. Travis the finance manager, finished off the whole process effortlessly. I would recommend Sunland Ford everytime! read more

Travis, Josh, & Sharon helped me buy my second car today! Great energy from the team and just a positive experience. I already have a Bronco 2024 outer banks now I have a new 2025 Mache I am excited to stay in their Ford family read more

The workers are friendly and well informed. Sadly, the process is not always timely for a million reasons and it can be pricey though product is less expensive elsewhere. Fortunately, Larry had me check my Ford Pass points and I was able to apply them to my recent bill a win, win! read more

Just purchased a vehicle on 12/19/2025. The whole process was amazing!! 90% of the sale was completed online. Negotiations,finance, trade in. We were in and out of the dealership in 90 minutes. The entire staff, sales ,management,finance were exceptional!! I would highly recommend Sunland Ford for your future purchase. read more

Worst dealership and service department ever. Ford sells you the premium package for service and Sunland is supposed to provide a loaner/rental vehicle and they tell you no. So they don't abide by service contracts. read more

Had to get my work vehicle serviced and I never received status updates on the progress. I decided to go out in person and it was on me to seek out the service I needed. Isn't that like ordering a burger and having to go back to the grill and asking the cook if they're making what I ordered? Service was not to standard on all fronts - Did the bare minimum. Will avoid taking my vehicle here at all costs. read more

Worst service department I have ever experienced. Not only did I have to do all the leg work for them and my warranty (that we paid a lot of money for) which was ridiculous. There was no rental when they had our car for almost 4 WEEKS (which again is in our very expensive warranty plan) then outside of getting the minimum covered when I had warranty replacing and approving all parts that I requested (remember I had to do all the leg work) the car was stated to be ready Monday morning but no call. Started blowing up the service rep (that worked so hard) and finally got a response that the car was ready and "was just about to call us". Ya sure.. I ALMOST bought a brand new transit van. 73k fully loaded from them because my cousin had bought a couple vehicles from them, but thank god I didn't. Not giving this place a penny. You know why I didn't buy from them? Because the salesman never got back to me about my order!!! You don't say ?!?! Also told me they needed a deposit to place an order. Not true at all because I just put two orders in at villa ford three weeks ago, where I've had the best deals on cars, warranties and service has always been top notch. Stay away like the plague. read more

We traveled to the High Desert to take a look at Ford Vehicles today. Trust me going around looking for a New Vehicle is twice as hard as finding a used one. We were greeted by Isaac Bazán a *top sales consultant (*my opinion). Although we showed up close to closing. Isaacs first hand knowledge of Ford vehicles surprised me. Lately, during our travels and search for vehicles we have been greeted with young folks on the sales floors with no common sense or knowledge of the vehicle they are attempting to sell us. Isaacs superb attention to detail in assisting *us (*The Customers) in determining our vehicle needs and inviting us to complete financing paperwork online due to our time constraints was exemplary and totally satisfactory. I hope Ford of Victorville finds this refreshing to read. You have a great employee working for you Ford of Victorville. Thank you for an opportunity to purchase a New Vehicle: we continue our hunt but in the meantime: I Now must go, so that I my convince my wife as to why We Need That $74k Sasquatch Ford Bronco! Very respectfully, B read more

Sunland Ford - Isaac Bazán 760-953-7005 Call Him Today! - Auto Repair Near Me - Victorville, California

This will be my last Ford purchase for our family, we all wanted to buy American made vehicles, but the service and the vehicles are crap, I always purchase the extended warranty for nothing, because nothing is covered and they definitely want to make more money off you, by you paying for a diagnostic, so many recalls and now the auto start is making the vehicle loose speed and shakes as you are on the road, that automatically should be covered, it runs fine if you turn it off, but if you forget to turn it off, you will get stranded somewhere! Very disappointing because this vehicles are so expensive and dealers really don't care, the vehicle is sold, it's your problem! Now we think differently about buying American made vehicles, No more Fords for us read more

Frank the salesman was awesome. Made it an easy process. Very knowledgeable and easy to do business with. Thank you so much. Definitely a lifetime Customer. read more

Such an awesome experience. Travis in finance is amazing. Will recommend to friends and family. We will be life time customers.

Sunland Ford was unclear about their pricing, charged unexpected fees, and failed to PROPERLY disclose costs upfront. When we scheduled our appointment, we were told the $250 diagnostic fee would go toward repair costs. However, at the appointment, representative Jennifer Scott failed to mention that it was actually $250 per issue. We only found out after the diagnostics were completed, leaving us with an unexpected charge of $500 just for the diagnosis with no repairs! Rushing customers through a digital signature process without verbal disclosure does not feel like proper informed consent. Jennifer eventually offered a $100 discount, but the total still amounted to $1,556. The following day, we addressed our concerns with service manager Daniel Fonseca. When we spoke to him, he was very dismissive and unprofessional. Instead of handling the situation appropriately, he spoke down to my mother, deflected responsibility, and made no REAL attempt to solve the issue. His attitude made it quite clear that customer satisfaction was not a priority to him. When we followed up with Jennifer, her response was a dismissive "Sorry you feel that way." She made no real effort to acknowledge or address the misleading pricing. She avoided REAL accountability. Just a week after Sunland Ford serviced our vehicle, we are now experiencing serious mechanical issues. The check engine light came on, our turbocharger is malfunctioning, the brakes feel stiff, and the axles do not feel the same. Additionally, turning is also strained and the engine no longer sounds or drives the way it did prior to service. This experience has left us uneasy about the service we received. Never coming back - this was our first visit and our last - if you value honesty, respect, and competent service, take your business elsewhere. read more

I just picked up my first ever truck from Sharon @ Sunland Ford, and honestly, she needs to put on a seminar on how to help folks sell to those wanting a new car!!!! She listened to everything I was looking for, was super patient, and made sure I knew what I needed to know to drive away in the absolute best ride that not only checked all my boxes but also left me as confident as possible. She really cares to get to know you & exactly what you want! I'll definitely be going back to Sharon next time I'm in the market. Thanks for making it all so easy, Sharon! read more

Travis Palmer was very unprofessional and rude! Stay away from that guy. Our company ended up buying 5 vehicles from him and was unprofessional right off the back. We are definitely not buying from that location anymore. read more

Read before you sign anything! We had agreed on a payment, and when signing on the iPad for the paperwork, not once was, I told the payment was going to be for seven years! I had initially told the rep six years the most we could do. They also zoomed in while signing so I couldn't even see what I was signing so the truck ended up costing us a lot more and we were scammed. The time I found out they had already taken my down payment and I had signed everything. If you are going to buy a car from here, read everything, but my suggestion would be to take your business elsewhere. To top it off the truck they sold me the lights were the shifter is don't even turn on, so I have to look at the screen to make sure I am in the correct gear. read more

Sunland Ford - Please, please don't come here - Auto Repair Near Me - Victorville, California

I hope that Sunland will fix their Service Department phone tag/ringing but no pick up issue. I wanted a quote from the service department about how much it would cost to replace the fuel filter in my wife's 2020 Ford Escape Titanium (2.0L Ecoboost) due to the vehicles shutters when accelerating between 20 mph and 50 mph. I also own an Escape and we also need recall/customer satisfaction campaigns fulfilled on these vehicles. Hopefully I will hear from this dealership soon and they can fix the phone tag/waiting issue. Update*** Was contacted by Service Dept and am satisfied with the outcome. Thank you Marilyn for taking care of this! read more

Took my Ford Fusion in for a recall. They delivered my car to my home since my ride to pick it up was not around when they called me to tell me it was ready for pick up. Elijah delivered my car and was very nice and professional. Excellent customer service! read more

My granddaughter and I broke down heading to Vegas. Had an amazing Tow Truck driver Anthony that helped us find a rental car and delivered our car to Sunland Ford. Rental car was in Hesperia and Sunland is in Victorville. We were lucky enough that the dealer was still open when I called. Sherry told me that they probably wouldn't get to it until Tuesday or Wednesday. They had to diagnose to find out what happened. I called Monday morning and she told me that they were looking at it and seemed like it was the heater hoses that broke. She said they should be able to have it ready by that afternoon, which was when we would be heading back to orange county. We arrived back in Victorville around 4:15 and the car was ready. Of course this wasn't cheap, but I was able to pick it up on our way home and return the rental. Didn't have to back track an extra day or pay for rental for another day or two. Thank you Sherry for the speedy repair. read more

Ok about 3 years ago I had a negative experience with Sunland Ford so I ended up buying a 2021 Hyundai ELANTRA down the hill in El Monte. fast-forward three years later and Sunland Ford actually did me a solid. What ended up happening was I went to Ontario Hyundai after making an appointment and trying to get out of the current Hyundai I was in they turned around and pretty much did not do anything in trying to make a sale this dealership that brags about their customer service, but does not perform what they told me was in order to make a deal happen I would need $7,000 down payment in order to make a deal happen, but this review isn't about Ontario Hyundai. I met Fernando the salesman and he was pretty honest and I appreciate that especially nowadays when people get you into a place and pretty much lie to you. Today Fernando did an outstanding job along with Travis and Josh., and especially Josh. They actually got me into a brand new 2024 Ford Edge With zero down and 0% financing and they did it!!! I got approved through Ford motor credit which to be honest I didn't think I would have a chance of getting financed. I want to thank Sunland Ford for doing this for me. Yes my car payment went up substantially but, now I'm in a car that is a little bit more reliable. read more

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Once the sale is made and they take your money they could care less about the service of your vehicle. The staff is EV uneducated and instead of truly seeking answers they just blindly tell you anything they think will shut you up. Dropped off my wife's Mach E since last week Thursday and not only is it still not ready but they're passing the buck and giving me the nastiest attitude. Sure after we spent all that money buying the car read more

$200 for inspection of engine light while other dealership don't have that accessement charge. Loner cars, having had a Mercedes and Lexus is not the case with Ford. Sunland rental agency is at a different dealership, which while waiting they try and sell you on the GMC products. One hour waiting for Hertz car to be delivered on rental. Needless to say I will go down the hill for any service calls on my Ford. read more

Sunland Ford in Victorville is the Best Dealership I have ever had the pleasure to purchase a car from. I was in the need for a new truck and from the start of having Online Specialist Kat get me the information I needed to make the 1 hour and 30 minute trip to the dealership, to meeting Fernando my assigned Sales Associate, to finishing up the financing with Jeff. I have never been more impressed with the professionalism and knowledge of the Ford Products and Services that this group showed. I left in my New 2022 Ford F250 XLT Super Duty and highly recommend going to see Fernando and the whole Sunland Ford Team if you are in the need of a new car or truck. Family owned for over 56 years and Voted Best of the Desert 6 Years in a row. You don't find dealerships like this very often. Thank you Fernando and Sunland Ford. read more

Sunland Ford - Auto Repair Near Me - Victorville, California

Sunland Ford has the absolute worst service department in the business. Months and months of not getting phone calls/texts returned and the problem they created still exists. They are a really bad car dealership. read more

The customer service at Sunland Ford of Victorville, California, is among the best in the business! Stephen was extremely knowledgeable and helpful when we walked inside the dealership regarding our vehicle buying needs and the entire purchasing process. During the process, everything went smoothly, and it was a pleasant experience. The team at Sunland Ford provided exceptional customer service. We'd like to thank Stephen, Travis, Mike, and Brandon for making our car-buying experience stress-free and enjoyable. Get in touch with Stephen the next time you're shopping for a new car, and he'll help you find the perfect vehicle to suit your needs! Sincerely, Sunland Ford's Newest Happy Customers The Pack Family read more

Sunland Ford - Auto Repair Near Me - Victorville, California

The level of unprofessionalism was mind boggling. I asked so many questions and they rushed through them because I wouldn't give a yes or no answer if I was buying a car. I really don't want to get into who it was but you know who you are. Do better. read more

After my last review I was contacted by Sunland Ford... they were looking for details on our experience and which staff assisted us so that any issues could be addressed. I had a lengthy conversation with the general sales manager, Wes, and for the first time in all of my car buying experience I was able to work with someone who was 110% transparent with everything. Going to a car dealership is a business transaction that starts with a level of tension whether we want it to or not.. the dealership wants to make money, the salesperson wants to earn their pay, and the customer just wants a fair deal. I think a lot of conflict can arise from these situations and it's unfortunate, but it's just how it is. . Wes helped us to sell our cars to the dealership, set us up with a saleswoman who made things easy, and got rid of the bad taste in our mouths from our previous visits to Ford. We went in just to talk with Wes and we left with the thought that when it's time to buy a vehicle.. this is the first place we will be going. Thank you Wes for all of your help! read more

I hate to be a Karen, but if I could give it 1 star I would. Everyone says this is the best Ford dealership in a 100 mile radius, but they all suck and this one sucks the most. We took in a truck to get fixed, they scheduled us for one day saying they have the parts, we bring it in and what don't they have? The parts. So we wait an extra day and guess what! They're missing one of the two parts. Then the third day they tell us the truck will be ready by 3, we leave work an hour early and get here at 3... it's currently 10 minutes until they close at 5 and it's still not done. So my boyfriend and I take time off work, drive an hour home, and wait days for this to get done for nothing. What a joke. read more

Had a fantastic experience this morning and want to thank Jennifer in the service department for saving me today! I had an unusual circumstance and she handled my door latch recall repairs quickly, and even authorized a recall repair with the transmission I wasn't aware of. I was short on time today and she got me in and out asap with excellent work. Highly recommended! read more

I have 3 Ford reservations and all of them as a custom built were made without any add ons. I got a call to go all the way to Victorville from Orange County only to be told that it will be an additional mark up, on a CUSTUM order. Ridiculous. If you're thinking of ordering a maverick or Lightning go somewhere else unless you want a market adjustment. read more