Unfortunately, the customer service was very disappointing. My wife and I visited the store while…read moreshe was looking for some shirts, but not a single staff member greeted us or offered to help. The employees seemed irritated, avoided making eye contact, and didn't create a welcoming atmosphere. This store is in a high traffic tourist area, so providing friendly and welcoming customer service should be a priority. A simple greeting or offer of assistance goes a long way and can make a big difference in a customer's experience. I hope the staff receive additional customer service training, as a more positive and attentive approach would benefit both customers and the business.

Stopped here for some North Shore shirts. Smallish store jammed full with all kinds of merch…read more Plenty of shirts in stock and all different sizes. Plus shorts, bikinis, foot wear and beach going supplies. They got some surfing supplies covered too - I mean it is a surf shop. A couple of friendly teen (I assume) employees right there to make sure we found everything we were looking for. Bought a 2 shirts with nice graphics. Prices were ok, not bargain but not outrageous and they feel thicker than the usual shirts being sold

Unique selections with nice vibes to offer…read more Cute settings with awesome service by the staff

I missed this place last time I was around so I made it a priority to come back and I'm glad I did…read more This location has a huge selection of Haleiwa/Hawaii specific shirts which I loved. We left with 5 or 6 shirts because they all looked great. Staff looked like they were constantly restocking the shirts so they were not lacking in inventory. Shirts were about $49 which was steep but it makes sense with how Patagonia is. I'm glad I was able to make it and its worth it if you're a big t-shirt collector.

Funny thing: I've seen people wearing this apparel brand for years and assumed it was simply a…read morebrand of sporting equipment or something. LOL! Now that I know what it's really all about, you have to appreciate both the clothing and the mission. :) Although I wish they had a few more styles, colors, and/or clothing options, I am not complaining. I bought a great shirt that fits well with a simple but tasteful Hawaiian design on it. My wife purchased a tank top that she really likes, too. The store, which is fairly small, nonetheless has two fitting rooms so that you can try things on. The staff was friendly enough, and the products are neat and well organized. Pricing isn't cheap, but it's not higher than you would expect either. Many of the T-shirts are marked as fitted shirts, but to me they are normal. I don't fit into fitted shirts too well, and even after a wash, the shirt fits perfectly fine, so you are unlikely to have to size up. If you're in the area and are on board with the mission and message, you'd be remiss not to stop in!

Friendly staff serving the Lord! Great apparel for a reasonable price. Good quality T-shirts, hats,…read moreaccessories.

Starting with the store owner, all the merchandise and the staff, specifically Pablo were amazing!…read more Pablo was very helpful, friendly and knowledgeable!! Thank you for your attention to detail and for listening to us when we had questions. We will definitely be back on our next visit.

This was my favorite store on the north shore. They had a little bit of everything and priced…read morepretty good. I'm not a surfer but was just looking for souvenirs and they had a lot. There is also a board room in the back and a lit of cool decor. Service was really friendly

What an adorable shop with so many cute bikinis and even the owners own clothing designs! Josh was…read moreso kind and inviting!

1) the woman running this wonderful place is SO sweet and adorable and fun and cool…read more 2) my lady got several absolutely beautiful outfits. 3) prices were competitively good! 4) [it bears repeating] the woman's running this place is THE BEST. so kind and hilarious. We'll hit this place up every time we're on the island.

We rented snorkel gear during our recent trip out here. The gentleman that helped us went above and…read morebeyond in explaining where to go given the current conditions and even recommending going to a different section at high tide later in the day to see even more fish. We could not have had a better experience. I tried to go back later to thank him for taking such wonderful care of us but alas he was no longer there. We were so impressed by the level of service that we received. We would heartedly recommend renting from them in the future. As an aside note, the shrimp truck close by was really great as well. My wife and I still think of the Mac salad and garlic rice.

We had such a wonderful experience at North Shore Surf Shop, and it was all thanks to Christian…read more From the moment we walked in, he greeted us right away with a huge smile and so much enthusiasm. It was our first time visiting the island, and he immediately made us feel welcome. When we mentioned we were new to the area, he walked us over to the map and took the time to explain the different spots around the North Shore and where we should go. Christian was incredibly knowledgeable and shared so many helpful tips and pointers. You could tell he truly knew what he was talking about, and he explained everything in a way that made us feel confident and excited to explore. He really went above and beyond to make sure we had a great experience and left the shop feeling prepared. The most impressive part is that we later found out he had just started working there and is only 17 years old. The level of professionalism, knowledge, and genuine kindness he showed at such a young age is remarkable. The owners of North Shore Surf Shop are very lucky to have him on their team, and we wanted to make sure his effort didn't go unnoticed. The shop itself has everything you need for a fun day exploring the island. We rented snorkel gear for $20 each for the day, which was such a great deal. We also added life vests for $10 each, which gave us extra peace of mind while we were out in the water. They also have lockers available for $10, which was super convenient for storing our belongings while we were out snorkeling. The entire rental and return process was very smooth and seamless. We're so glad we stopped in and even happier that we met Christian. He truly made the experience memorable. Mahalo!

Came to check this place out for some reals. They had a great selection for lures, there's live…read morebait. Prices were great! But the best part of this place is the service. Jonathan has some of the best costumer service I've ever experienced. I'll be coming back.

My go to place for lead and lure skirts. Best customer service around. Tammy is honestly the best…read moreshe actually is their to help. Honestly every time I go she goes out of her way to make sure they bring in what us fisherman want.

I was heading to Alaska for the first time and had no idea what to expect, especially when it came…read moreto buying base layers. I didn't know anything about material thickness or what I actually needed. I called the Patagonia Honolulu store and was helped by Taylor. She immediately put my mind at ease and her customer service quickly exceeded my expectations! She explained exactly what they carried, checked their current stock, and put some items on the side for me so I could come down and try them on. Once we arrived, she was incredibly patient and helpful. My son came along with me and had a ton of questions of his own, and Taylor was just as patient and thorough with him. We walked out with my new base layers, and even my son commented on how the store was filled with staff who had customer service just flowing out of their pores! They truly know how to make regular people feel seen and valued. Outstanding job, Taylor and team!

I usually don't go here but got recommendations of them having pretty good running gear. The…read morematerial is definitely lightweight and easy to move in but also good quality. I appreciate the ease of movement and moisture-wicking material which makes it really good for optimum running motion. I was satisfied with my shirt and shorts I got. Will definitely be using these for my runs. I mostly knew Patagonia for being popular with tourists for the shirt that has Patagonia Honolulu on it but was pleasantly surprised at the quality of their workout gear.

Wow what a beautiful store! Came in here to just browse around and the store was so cute. A lot of…read morebikinis to choose from and many different colors. The service was great and employees were helpful. The value is VERY expensive, about $150 for a one piece and $70 for a top or bottom. The quality is excellent though and worth your money.

Alyssa was so helpful with my styles and sizing! Love my new…read moresets! She was such a pleasure to work with. Will always come here for self care days!