The Car rental is a shuttle ride away from the offsite Car Rental Center. This adds time. There was a lengthy wait to obtain the vehicle. It took 2 hours from the point of deplaning to departing the car rental station. (1 bathroom stop, carryon luggage only) There is an additional charge 16.99 per calendar day (not the typical 24 hour car rental day) for crossing the state border. Our border crossing total was 83.59 for less than 72 hours. The car itself was fine. We were charged 132.71 fuel charge even though the car was returned full. I called immediately from the airport but there was no answer to the phone after 14 minutes. The phone number connects to a service that cannot help. Email responses were not helpful. read more

WATCH IT when you pick up your rental from here. They tell you to initial here, initial here, and sign here and here. They DON'T tell you you're agreeing to additional insurance at $17 and $29 per day! The screen doesn't have the option to decline. If you initial those two lines, you're screwed. Very shady business practice to further line their pockets. read more

Give people a refund if you are not providing the service they paid for. Customer service team is useless and does not assist.

We have had an awful experience with Routes. We were unaware that the location was miles from the ATL airport, check-in process took really long, and to top it off we were unaware we went right across the GA/NC border by less than 10 miles and was charged close to $250 extra. We will never be using this company again! Steer clear! read more

I flew in to the Atlanta Airport and went towards the car rental off-site location. Once there, we were told they were out of vehicles even though we paid in advance for the vehicle. We paid the full rental price for the length of our stay. The customer service experience was not great even though I showed kindness, patience, and understanding. I was stranded at the off-site location until 3am in the morning. I will not book with this company again. read more

What could they do to approve? Go out of business!! I booked a car with Routes on 08/28 (for a 09/20 trip). First strike the office is offsite. I had to wait about 20 minutes for a bus shuttle. 2nd strike - Upon arrival to the office, I was told they had a fleet failure. They had no cars available to rent. I waited another 10 minutes to take the bus shuttle back to the airport and try to book a car with another company. Everyone was sold out. I was stranded at the airport for 5 hours until a friend was able to pick me up. My hotel was 45 minutes from the airport. Routes took no further steps to ensure I received a car for the weekend. The only solution was wait until 9pm, they were expecting a rental return. They mentioned that's not a guarantee because the renter might extend or come late. DO NOT rent with the company!! It'll be your loss if you do! Read the other reviews and you'll see why you shouldn't book with Routes Car Rental! read more

NEVER RENT FROM ROUTES RENTAL CAR THIS IS WHY Worst rental car company I have ever dealt with. The customer service was horrible from check-in to check-out. When I booked the car, nowhere did it state that there would be an extra $16.99 per day charge for traveling out of state. I was charged an additional $254.85 plus tax. I returned the car 9 hours earlier than scheduled. The lady at the counter had a line of 7 people and was barking orders at everyone, being rude to customers. When it was my turn, I told her I was dropping off the car. She took the keys and said they would get to it--no check-in, no walk-around, just "give me your keys and go." Four days later, I received an email stating I had returned the car 7 hours late and was charged another $73.17 in late drop-off fees. I have emailed the company with no response, and when I call, no one can help me. Do yourself a favor and never, ever rent from this company. read more

I was picked from the shuttle within 15 minutes and it wasn't a long ride to the place which was great. Once I arrived at the place there were several people a head of me but once I got to the counter and gave me information my vehicle was ready and it funny because I was checking the lot and I said to myself I want the red jeep and it was the one that had for me customer service was great he helped me with signing my documents that was sent to my phone did a walk around of the vehicle and I was on my way. Enjoyed the vehicle that I had so thank Cory a million because I was not in Georgia for a good time but you made it easy for me. And thank Mark for getting that hold released so fast on my cci you guys where definitely amazing and I will use you again before I go to thrifty. keep up the great work your customer service is amazing. read more

Routes - Love, driving this gladiator jeep - Car Rental Near Me - College Park, Georgia

The customer service was very friendly but they forgot to mention some points with us. If we left the state, they would charge us an extra fee of 148 dollars, even though they have information on the bus where they are transported. I think they have the duty to inform all the points. In addition, they gave me the vehicle with 7/8 of gasoline and I gave it back with 7/8 and when they sent me the report, they told me to give it back with 3/4. And I hope that the $500 charge they made to my credit card will be returned to me in full. Lastly, they should have a customer service interpreter because before picking up the vehicle I called and they told me that they could not assist me because they did not have an interpreter. read more

I rented a car from these thieves in September. The car had damage to the front end and I told them I did not want a damaged car, of course it was all they had. The guy checking me in took 12 pictures and emailed to me before I left but never attached them to his file. I return the car and am accused of the damage. I send them the pictures that their employee took and they say ok. A month later they are calling me to once again say that I damaged their car!!!! Thank goodness I kept everything!!!! Do NOT rent anything from this place!!!! read more

Routes - Car Rental Near Me - College Park, Georgia

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I took a chance with this company despite the overwhelming number of negative reviews. They let me BOOK without accepting the insurance, which I don't need because I have insurance of my own, but they wouldn't let me leave without using THEIR insurance. My original charge whe booking was $185. Now with all the bogus fees they added, the total charge is well over $300. DON'T MAKE THIS MISTAKE! You will regret it. NEVER AGAIN read more

Don't rent here. Not worth it. Charged for crossing state line. I rent cars all the time and never had this charge before. $500 security deposit. Crappy business practices. read more

Unfortunately your customer service needs improvement! I know you are in College Park, but please be respectful and present! I walked up, this man in a hoodie, mask (Aristotle- no COMPANY logo asking me how can I help you.... Wait ... who are you? Are you a robber? I'm here for my reservation! Lawd get through the doors the lady again had this vibe like what are you here for??? I was unaware of their rental policy that I could not live local and needed a round trip ticket in order to rent from them!! I am livid! I'm at the airport trying to pick up my family and now I don't have a minivan! This is unacceptable! PLEASE refund me my $246.90! Ma'am also it would be great if you had a 800 number but don't work here it is: 1 (800) 331-6483 Y'all run to the next! read more

Routes - Car Rental Near Me - College Park, Georgia

Not convenient. No staff working. One person here ignoring customers. Been waiting over 20 minutes while he jokes with a friend over the counter. read more

The night security guard refused to let my associate and I sit in the lobby, out of the cold, while we waited for them to open because our car rental agreement for the weekend had "expired" even though we had yet to obtain it. This was due to a litany of flight and travel delays relating to weather. Upon the alleged opening date of 6am the fool of a night guard revealed he could not help us, there were no cars, and that we had to take the shuttle back to Atlanta airport. read more

Stay away!! Go somewhere else!! This company is the spirit airlines of rental cars!! Their pick up location is one mile from Hartsfield Airport! The shuttle takes FOREVER to pick you up from the airport. The employees are slow, car was junk! I didn't feel safe driving their vehicle. Big dents everywhere. Car needs an alignment, steering wheel was crooked. Interior Windows were filthy I pulled over to a gas station to clean them . Will never book with them again. It takes 3 days to get your deposit back. The only positive is their shuttle drivers! Very polite and helpful!! read more

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RENTER BEWARE! We recently rented from this OFF AIRPORT sham of a rental car agency. 1. Their 1 whole shuttle took forever to come and there you learn about additional fees if you drive out of Georgia 2. You have to sign in to be seen, but there is no sign to tell you that unless one of the employees just so happen to mention to do so. 3. Sooo unprofessional. It was dirty, facilities need painting and they don't even have the business polo shirts! Just put on anything you want. 4. You stand there in a group because there are no "lanes" that feed you to the respective customer service person. 5. Got into it with one of the customer service people because he had an attitude when I became frustrated with this poor rental experience. 6. After a 2 hour experience, we received the car and had to ask for it to be vacuumed becasue dead bugs were in the rear window. I wish I could post a pic! Never had that before. 7. Filled car with gas, but was still charged a few dollars as if I hadn't! 8. It was such a poor experience, I was actually ashamed of myself that I went to such a poor quality experience. Don't get pulled in my cheaper prices, believe me after renting, it will cost more than the higher quality rental car companies. How do they stay in business? read more

DO NOT RENT WOTH THIS COMPANY! Not worth the headaches. Terrible experience! Getting your $500 deposit back is a nightmare, I was charged more money for policies I wasn't aware of, and after they "checked their records " they found I agreed to the charges. Customer service is a nightmare as well, the only friendly one is the shuttle driver, I'm still trying to get my deposit back, and at the end I paid more money than I booked for... just for hidden policies. Be aware people read more

Great team very caring Got me going right away Thank you Routes Until next time I recommend Routes Just DON'T call The phone lines are insane and they he guy upfront well he is only 1 person read more

Definitely a no, my baggage was delayed for a hour so that made me late for the shuttle which stopped at 1030 by the time i got to talk to someone i ended up having to uber and then was rushing because they stated they closed at 12. Finally i get there at 1155 and had to put a 500$ deposit and ended up paying for an upgrade because I booked the suppliers special which stated a 5 passenger but it was a nissan versa. So on top of what I already paid on priceline i paid an additional 221$ and then someone try to use my credit card the next morning. read more

Renters expected to wait 2+ hours. They also do NOT rent to local drivers - meaning if you live in atlanta or Georgia as a whole you cannot rent from them. After two hours of wait, they informed that they are out of cars, and there'd be 1.5 to 2 hours wait per vehicle. I think they should have signs saying "no Georgia drivers need wait" informing their policy of not catering to local drivers, so they don't wait for 2 hours b/c Priceline matches renters with this vendor who is also the cheapest. They were quick to point out that I'd need to talk to Priceline about refund, as it seems they're used to this happening all the time. Buyer beware! Steer clear! Horrible, wasted my time, - reserved and paid for, and then, this. read more

Routes - Renters expected to wait 2+ hours and then being told they are out of cars. - Car Rental Near Me - College Park, Georgia

There were no issues with the car itself that was provided. However, what started as a $168 rental for 5 days, turned into $387 rental. For $387 we could have rented a luxury car instead of the Kia Forte we were provided. (1) A lot of added charges at the time of pick-up. Proof of rental insurance was provided but without a full detailed explanation of coverage, my coverage was not enough, adding an additional $120+. (2) The pick-up/return facility is not located at the airport. It is a 5 minute drive via Routes shuttle (not too much of an issue). The shuttle is only available during their business hours. Our flight was boarding at 5:00am (outside of business hours), we had to coordinate a Lyft to meet us at the facility to drive us to the airport (an additional $25). (3) I had called Routes to inquire about shuttle service outside of business hours. The first gentleman I spoke to said we couldn't drop the car off or receive shuttle service outside of business hours. The second guy, Mike, (I wanted to verify the first conversation) I spoke to said that we can drop off the car and receive shuttle service at any time since it is near the airport which is open 24/7. The third woman (verifying again) said that we could drop the car off at any time but there would be no shuttle service, however the business hours that she gave we completely different than the hours on the website. I finally requested to speak to someone that was directly in the Atlanta office (the first 3 people were definitely not in the United States), the gentleman in the Atlanta facility confirmed that we could drop the car/keys off at any time as there would be someone available to receive the car 24/7, however there would not be shuttle service. He also indicated that there is not a "Mike" at their facility and the phone number attached to the rental agreement goes to a general call service that may have provided information for a different Routes facility - even though I specifically indicated the Atlanta facility. (4) After dropping the car off, I received an additional emailed bill for $49 for an extra day of a second driver - which I still need to review. I would steer clear of Routes car rental in the future and I would never recommend anyone to use their services. Absolutely horrible experience. read more

extremely bad. pls do not book!!!! The lady told us that we have gas and we stopped in the middle of the road. PLEASE DONT BOOK!!! The service was bad, car was bad. Everything was bad quality read more

Shuttle runs when it wants to. Had to call 3 times to even get someone to pick us up. The white guy did but the black girl at the counter had ZERO sense of urgency. Literally scooting/inching over to the printer in her chair; couldn't even get up. No streamlined process. Literally took 20 minutes per customer. Car was dirty. Damaged (pictured). Only 1/4 of gas inside. The guy did offer us a discount on the daily rate at least. Very ghetto. 0/10, wouldn't recommend. Seriously, go somewhere else. read more

Routes - Car Rental Near Me - College Park, Georgia

All of the employees were so friendly and kind. I haven't rented a car before so I had no idea what to expect but King the employee walked us through the whole process and was so kind to us and the kids. We will definitely be back read more

run don't rental from here... plus you find hidden charges definitely not upfront with charges... save yourself don't rent from here

Do not make the mistake I did - rent elsewhere, even if it seems cheap. It's likely you won't even get a car - even if you've already paid for it. I paid in advance (300 dollars for a three day rental) and they said they could not take my credit card for a deposit when I showed up to get my car. I asked the woman to swipe it and she refused. I did not receive my money back after she canceled my reservation. She just refused to run my card and I lost my money. I was patient and understanding - because I realized that I shouldn't have done business with these people in the first place. I will try to get my money back by making a claim against them in the County Magistrate Court. I was also seeing that there was no reasoning with these people. There were at least three other people in the office who were being refused cars because of "policies" that they tell you you should have read before making the reservation. The person at the desk had just finished yelling at a customer telling her that she was being "disrespectful" because the customer complained about having to wait for 45 minutes and was now late for a meeting. The tone she took with the customer bordered on abusive. I went back to the rental center and rented with a bigger company - they accepted my card with no questions asked. Simply put, a borderline fraudulent business with employees that are made to defend bad business practices. read more

Routes - Car Rental Near Me - College Park, Georgia

DO NOT RENT FROM THESE PEOPLE!!!! My wife and I reserved a rental car with Routes Car Rental near the Atlanta Airport because they were a little less expensive than the competition. We dutifully followed the instructions on their website to meet the shuttle bus. When we called the company to request a pickup, nobody answered. I stayed on hold for 25 minutes, got hung up on, and waited for 20 minutes more before giving up. Luckily, a nice airport employee took pity on us and pointed out where the Routes shuttle stops. There were no signs posted. It was just a bench. Luckily, a few minutes later the shuttle pulled up. The driver and his vehicle were clean and professional and got us to the rental office without incident. The office staff member we spoke to was not professional. He demanded an additional $500 deposit in addition to the rental fee. When we asked why this policy was nowhere to be found on the website, he pointed to a laser printed document on top of his desk written in Microsoft Word that demanded the same additional $500 deposit. We asked if they could waive the deposit because we didn't have the extra $500. This was an emergency trip to attend my father's funeral. The manager refused and kept pointing at his printout on the desk. We told them that we couldn't pay for the car under those circumstances and that we were going to cancel the rental under the rental cancellation insurance agreement. We rode the shuttle back and the driver was as professional as ever. He was the only one who was. We caught a Lyft in another part of the airport and got to our hotel sans car. We had to file a report with our bank to get our money back from the rental company. Even though we were not allowed to rent a car from Routes under their surprise "$500 deposit policy" they still tried to keep all our money. As of today, they are still fighting to get our money for a service that was never provided. Seriously consider hitchhiking before doing business with Routes Car Rental near the Atlanta Airport. RUN FAR AWAY FROM THESE PEOPLE!! read more

This is not the one. Happy lady working the counter. She had to walk every customer to their car and take pictures. The other worker had to do the same and the process was SLOW! I won't be using this rental car place again. There are other concerns about the process as well. No thank you. This woman deserves help and they need more workers immediately. No one is hustling at all. read more

The car was crap. The brakes needed to be replaced. Won't let you rent a car without proof of insurance.

Aside from being offsite, if you booked through economybookings.com and cancel before the deadline you only get a refund to your "credit wallet". You can then transfer that credit to your original payment method only after paying a $65 transfer fee. Total scam. read more

I didn't even get a chance to rent. I called today to find out how much the deposit was going to be, and found out they DO NOT rent to you if you don't have a flight. No exceptions. I had booked through a third party website, and that was not mentioned anywhere. Cancelling through where I booked from wasn't a hassle, but the customer service folks on the phone were rude and talked to me like I'M the asshole for not knowing that I can't book there if I don't have a flight. read more

I would give Routes ZERO stars if I could. DO NOT RENT FROM THIS COMPANY! I've called and emailed multiple times and have not been able to get assistance in 3 weeks! I paid upfront through Travelocity in January of 2024. Rented the car April 4-9. They charged my credit card again when I arrived and now I am jumping through hoops trying to get the refund I was promised when I returned the car. There is NO supervisor that can be spoken with. The Corporate Office phone number is 1-866-467-6883 - but they will just tell you to email Customercare@routes.ca. Unbelievable! read more

Looks Dodgy AF, actual experience is slightly better than looks. When it comes right down to it, a car is a car is a car, right? Especially when you're only in town for a couple of days ... Well, that's what I thought too. Until this experience. I arrived near midnight at ATL and made my way on the plane train to the sky train. Upon arriving at the car rental garage, I waited for a Routes labeled shuttle. And waited. I called the number supplied on the reservation only to get an automated message telling me that shuttles run every 15-20 minutes, but if I'm calling between the hours of midnight and 6AM, to press one. It wasn't quite midnight, so I hung up and waited. And waited. Then I called the number and dialed 1. I told a thoroughly defeated sounding employee that I was at the airport. He simply spouted off what I was supposed to have in order to rent from them. I told him I had everything he mentioned, then he hung up. No acknowledgement, no indication that a shuttle was coming or when. Ok. Keep in mind that the Routes office is about 1.5 miles from the car rental garage on the ATL airport grounds. The shuttle arrived approximately 15 minutes later. Not sure why it took so long. The driver was pleasant enough, but visibly tired. We piled into the van with about 8 other people. He drove safely enough and cared enough to ask how we were doing. As we drove through the pitch blackness that is an Atlanta summer midnight, we approached a very dodgy looking parking lot with one light. I looked over at it and thought "please not there". The driver turned on his turn signal and turned the shuttle into the same lot. They're clearly in the process of construction, what I hope for them is a very nice office, with plenty of nice space for employees and customers. What we were greeted with was a busted looking trailer with a long accessibility ramp. About this time I looked at the distinct lack of cars in the rental lot, and my mind began doing the calculations of shuttle passengers and available vehicles. I also noticed the type of car I had reserved was not visible in the lot. I was out of the shuttle first and into the cramped trailer office. There were two employees working the counter. One was helping a woman who appeared had never used a debit card in her 30-40 years of life. A fact which was a bit baffling, as Routes doesn't let you use debit cards to rent cars, despite the 15-20 minutes she struggled with the payment machine. The second employee complained almost non-stop that his shift was over, and he should be going home (I suggest to management that they send this disgruntled negative PR machine to make his complaints to the unemployment office). Guess which employee processed my rental? While complaining the whole time, he confirmed what I already knew, the car I wanted wasn't available. Apparently it had been in an accident earlier. No big deal. I told him I expected a discount, which I got after a brief conversation with the manager on duty. I ended up using my own insurance for the car and declined their insurance. They handed me the keys and the receipt. I did my own video inspection of the car and discovered the car to be COVERED IN ANTS. Yes ants. All over the front of the car. But what options did I have? I saw the carwash guy and asked him to hose off the ants, which he did nicely, and I tipped him. As I drove off, I noticed that the tire air pressure was off in every tire, the windshield washer fluid was empty and the registration for the out-of-state license plate was expired by 3 months. The car itself was fine otherwise, except for random outbreaks of ANTS! Thankfully they were mostly outside the car and kept to themselves. I filled the car with gas and returned it without incident. I opted to use Lyft to get a ride to the airport to skip the shuttle and sky train and be dropped off at departures. Most of the people I encountered were nice enough. I actually really admire that Routes is going up against Hertz, Avis, Enterprise and the rest of the bigger companies. I can't imagine that the profit margins in the car rental industry are very large, and I can't imagine they can pay very well. Maybe I'm wrong and giving them too much credit. Advice if you decide to rent from Routes: Understand that Routes is an off airport car rental agency. So you'll have to take their shuttle from the car rental area at the airport to their office. If you arrive near Midnight, call the office and ask for a pickup. Use a credit card, this is more for your protection than theirs. Have your own car insurance information available. Last but not least, you get what you pay for. Not just here, but with anything in life. If you need a budget rental car in a pinch, they'll probably get you what you need, but you'll have to be willing to meet them a little more than half of the way there. read more

Routes - ANTS! - Car Rental Near Me - College Park, Georgia

excellent service knowledgeable staff clean car and restroom friendly front counter shuttle bus driver are great too

If I could give less than a star I would. Complete hassle, I'm an out of state person and was required to do a 500$ deductible on my credit card. Customer service was also whack. Pricing was very inexpensive and lucks attractive but prepare yourself. Good Luck! read more

The only reason they are getting the 1 star is because I couldn't post otherwise. My Grandson tried to rent a car from Routes on line and he purchased the insurance thru the travel agency he booked with. We got there and that is when he was told he had to pay a $500.00 deposit. It had to be on a credit card. He does not have one. I said I would put the deposit on my card, which would have been fine. At that point they asked for my Drivers License. I assumed it was for the deposit. No they were going to add me as a driver and charge him another $140.00. I said are you kidding me! I am not renting the car, I am only paying the deposit. They said that is their policy. They then refused to accept my card because it was a debit card and not a credit card. VERY VERY RUDE PEOPLE. Side note, another person was there at the same time and he was going thru the same thing and he had just come from the airport. We will not be recommending this company to anyone. read more

everything!!! They offer cheap rates online but when you get there it's a whole different story. I prepaid for a vehicle $132 on line for 3 days. When I got there an additional $69 was added plus I had to put a $500 deposit down. The car had a 600 mile limit also which I knew in advance, so that didn't bother me. I have never had to pay a $500 deposit and pay additional because I went to Alabama. This is the first and last time I will ever use them. My suggestion to anyone wanting to rent a car in Atlanta is to go to Hertz, Enterprise,Dollar or anyone except ROUTE RENTAL. Another thing you have to catch a shuttle off airport property to their lot. read more

The car has unlimited mileage. However, if the car leaves Georgia the rental company charges an extra $34 a day and the mileage is no longer unlimited. This was not pointed out while booking the car. Nor was it discussed by the rental agent when we told him we were going to SC for my brother's wedding. I would never rent from here again. It added an extra $400 to the car rental. read more

This is must be the worse rental place I have ever been to, by FAR. We were there for almost 2 hours. Very unprofessional, sketchy and only ONE employee inside doing all the work with a huge attitude. The place is located in a sketchy area outside of the airport where you have to take a shuttle that runs every 15-20 minutes. Please save yourself some time and money (we ended up taking an Uber to our nearly 150 mile trip) . I don't even know how they are still open and running a business at this point. At least 3 people also gave up their already paid rentals as we were walking out. They might try to blame on COVID for lack of professionalism but they also weren't following CDC Covid guidelines. read more

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