Let me start by saying we started service around 3 years ago and have been a loyal customers and have paid for quarterly service and mosquito service as well. The first 2 yrs were fantastic and even left a great review back in 2017. We had an awesome technician (Jessie) and even called in to ask for all of our services to be done by him. Unfortunately since last year things have changed. Technicians kept changing and service was awful. The technicians kept just spraying with no rhyme or reason and kept spraying chemicals all over my professionally cleaned windows and continued to spray them Everytime. Therefore I would have to get them cleaned again and again. I called in once and explained the issue and seemed to have gotten blown off. So finally I was fed up and emailed my cancellation of all services. I even stated I may decide to re-evaluate in the spring but as of now I wanted to cancel. They went ahead and still sent someone out and I was able to catch him before spraying and explained to him that I had cancelled service. To my surprise he told me that's good because he was super busy that day anyway and this would free him up. From the time I cancelled I never heard from the company not once. Not even to see what's going on. All I have heard from them has been an excessive amount of emails and texts saying I owe them $114 for my upcoming quarterly service that I never received. They claim since I didn't cancel within 30 days that I have to pay that. I have emailed them multiple times and even called in and refused to pay it and didn't want the awful service I have been getting and they continue to harass me. I am realtor and recommend many services to my clients all the time and never missed or paid a payment late but this way of business has disgusted me and I would never use them or recommend them ever to anyone ever again. It's unfortunate because all of this could of been avoided by a simple phone call!. Why would I allow them to spray one final spray and pay them $114 for a half ass job and a job that will cost me more in window cleaning just to satisfy there 30 day policy? Was that worth losing me forever. Seems very Petty. I have found a new service and will say the grass is much greener on the other side. Good Luck if you use this company. read more

We have used Rove for 7 years. Our property has more pest now than we had when we started 7 years ago. Gophers, moles, voles in our yard, mice in the garage. On average, their "pest control" visits lasted less 5", probably more like 2". We finally canceled our service and RECEIVED ONE MORE BILL for no service given because of a hidden loophole in the agreement they made us sign in the beginning. BEWARE. If I could give them "no stars" I would! read more

Service is very good and professional. We moved and no longer needed service called to cancel and told needed a month notice. Had to pay for the last month even though I couldn't use the service. Make sure to read the contract and keep a copy. read more

HORRIBLE customer service. Rove has been spraying my house for bugs for a couple years, and I really didn't see any results so finally decided to cancel. However, apparently they need a 30 day advance notice to cancel. Therefore, I still had to pay for the upcoming appointment that I didn't want. After years of taking my money, they would't accommodate my request to cancel until after my next service. And then I had to remember to call in and cancel ... do not use their service! read more

Please beware and read the fine print on their contract before you sign. They only give you a week's notice before time and date of treatment, but expect you to give a 30 day notice if you want to cancel it. read more

I had a negative experience working with Rove. I called to cancel my service because I was selling my house and they told me there was 1 service left on the contract that I was obligated to pay. I completely understand that and was fine paying for the final service. The part I wasn't fine with was when they called 2 months later and said the same thing that I had another service due. I spoke with the manager Sam who couldn't have cared less that I was told one thing and they're doing another. They said their calls were recorded, but for some reason couldn't look up the previous call that I had made 2 months prior. Ultimately I was charged again for a service on a property I no longer own, called to cancel months prior, and was told I already paid my final service. Very poor customer service and lack of accountability on the business. read more

Rove pest control does a great job and makes it really easy to keep your home free of any pests - which is also nice because a home free of pests is a home free of ear piercing shrieks when your wife sees a ant that she swears is a threat to her existence. They have plans you can get on to maintain a pest free home too without having to think about it. I'd highly recommend Rove Pest Control! read more

Owner called me regarding an issue I had with the service they provided. He agreed to provide another, better, service call to resolve my problem. The owner calling says a lot about the company. read more

We had a terrible mouse problem and had no luck with our first pest control company. Fast forward to Rove. They were polite, SUPER thorough and knew exactly what to do. We're now mouse free in the house. Their field people are always polite, professional and helpful. And, if we're every in a pinch with something unexpected (e.g. bee hives in hard to reach spaces) they make it here quickly and at a reasonable price. read more

Really unprofessional company. I set up a time with their sales person to send someone out to take care of a mouse problem I'd been having. She said that the appointments were set up in 4 hour windows ( awww..memories of old Comcast appointments from back in the day ...not a good sign) I agreed and told her I worked downtown and would need to take the morning off work for the Appointment. The appointment was for between 8am and noon and she said she'd ask the service person to see if they could make it closer to 8:00am if possible. I said I'd appreciate that...thank you for doing that. Appointment day roles around and I wait between 8 and 9....nothing.... then 10, 11, 12. No calls to tell me they are running late or when they might arrive. At 12:10 I decide I'd better get into work. The service person then calls me and says they can be there in 30 minutes. I tell them the appointment was supposed to be between 8 and noon and that I needed to get in to work! She said she didn't get that memo! Anyway I told her how disappointed I was and didn't answer calls from their office to try and reschedule. Any company this unprofessional and who obviously does not value my time does not deserve my business. There's unfortunately only one cable company monopoly in our region but plenty of pest control companies! I would not recommend Roves! read more

horrible customer service and the pest control does not work. We've had them out several times with no results at all. We have an extremely clean house, so no reason for this to not work. The secretary people who answer the phone are rude and unprofessional. Their prices are cheep for a reason. read more

We have been with Rove since we have lived here which has been 15yrs. We have had nothing but great service with them and always sends us a update with what they have treated our home with. They are very good with getting back to you with problems with that you might be having . They also are offering mosquito treatment now ,which works great!!! read more

I've used this company for a year now and they have been courteous (both on the phone and in person) and will go the second mile. Their employees really take their responsibilities seriously. They do have a one-year contract that I probably would not purchase again, with the the caveat (apparently) that you must notify them in writing to cancel. This is something that I do not agree with - the one-year contract should self-destruct on its own. Also, when I was sold the contract, it was not made precisely clear what the cost was; it ended up to be considerably more expensive than I was anticipating. read more

I wish I had read reviews before being talked into a contract with Rove. My main concern that I wanted addressed was a major spider problem that I have in my basement. After two treatments, the problem only got worse. I had 6 or more spiders at a time crawling around the baseboards in one room. I would kill them all only to have new spiders take their place a few days later. Customer service did send someone out to treat a second time after I complained, but it didn't make any difference. They may as well have been spraying my walls with water. The only reason that they even deserve one star is that the customer service agent that I dealt with tried very hard to be helpful. But after several months with no improvement, I decided to cancel the service. However, in order to get out of my contract, I had to pay $146! Disgusting, but better than continuing to pay for a service that doesn't work at all. read more

Awesome company. Sales rep explained service very thoroughly and technicians did as was explained. Loved it.

Do not sign up with this company! They will provide a below average service and when you call to cancel they will ignore you and then charge you again saying you did not give them 30 days notice. Avoid them at all cost!!!! read more

This company provided the very same service with the very same results that I can do myself with products from any hardware store for a lot less money. Not worth the price paid for the service they provide. Their sales tactics are shading, being very forceful and intimidating until you sign a contract. After you sign the contract, they charge 60% of remaining services as cancellation. I guess I would rather pay 60% to cancel than 100% to continue service. I can buy the very same traps for pennies on the dollar, and the very same (if not better) spray, and know exactly what I am getting. read more

Good service at a pretty competitive price. I really like the technicians that come, they are personable and knowledgeable. They are good at letting me know what needs to be done and what they will do. read more

I am inclined by nature to assume the best in others but after 14 months I've come to view Rove as more concerned with securing your cash than providing an effective service or meeting customer needs. read more

Rove pest control guy came to our home in Rochester MN to sign up for service. Verbally was told we can cancel after first application. We were not satisfied with the service and notified them to cancel the service. Now they say we have some kind of service agreement and cannot cancel. Pretty shady business. I will not recommend to work with them. Do not let them on your property. read more

The service seems to be working quite well! Orlando the gentleman that did the service today was friendly and did a good job!

I would give less than one star if I could. As other customers have mentioned we thought we were just trying the service at a discounted rate because they were in the area. We were suckered into a summer long contract. Our biggest issue is that they DON'T EVEN WORK! We used a different service last year for mosquitos so we know what to expect. This service appeared less expensive so we gave them a try. This service is SEVERELY LACKING! When we call to complain they offer to send someone out again, in a week or two. We are not simply trying to enjoy our backyard (which would be nice). Our daughter is ALLERGIC to mosquitos! She gets fluid blisters, lethargic and has even gotten infections and cellulitis from them. Because of this poor excuse for a company we have not been able to change companies to protect our daughter. If that isn't enough for you. We even had one occasion where they didn't even do our backyard. They sent a new person that didn't know how to get in so they just didn't do it (they have a record of how to get in on their computer, he didn't even try). They didn't say anything just skipped it and charged us anyway. We only found out when we once again called to complain. I would like to warn everyone DO NOT USE THIS COMPANY!!!! read more

Beware of this company. They trick you into signing a contract by telling you its a receipt for services. I called the next day to cancel after reviewing the paperwork and I was told I could cancel at anytime with no fee. So I had them come out two additional times to get rid of the spiders and other pests. Total of 3 visits in 3 months and we still had pests. I called to cancel since we had another company come out and we are finally pest free. I was told if I cancelled now I would have to pay a cancellation fee. The first rep (Celia) I spoke to was very rude and kept talking over me. I feel this is horrible customer service and I will never recommend this company. read more

Scam! while they do take care of mole, you yourself can hit Fleet Farm and get the worms yourself! Thats what they do, only charge big bucks. Then a year later with your cc info they come to your house again.....and make the charge! Guess the fine print in the "first paragraph" says they can do this without a signature for a new season. 30 day cancellation they tell me. Got moles...drive to fleet farm and do it yourself. Safe a few hundred bucks!! read more

We had a yellow-jacket nest in the foundation of our house - right near a basement window. I could tell by the coming and goings that it had to be sizeable. Wanted it done right because I didn't want them in the house. First thing they did was try to sell me on some sort of a maintenance "plan" - which I didn't want. I don't like chemicals at all and wouldn't have called if it wasn't an emergency. They told me that without the plan, they won't come back for free if the initial treatment doesn't work. Well, guess what. It didn't. $191 for 10 minutes of work that did absolutely nothing. Traffic slowed slightly that day and was back up to full steam after that. I waited a good two weeks to make sure that nothing was going to happen. Then I went online to Amazon.com and ordered a bottle of the powder they use. Waited until sunset. Randomly sprinkled some in the vicinity, and poof, they disappeared. That cost me about $10. Wish I had tried that first. I probably should have just hung up after the sales pitch. What kind of place charges almost $200 for 10 minutes worth of work and doesn't back up their results? At all? Unless you're willing to buy an expensive plan - which from the sounds of the other reviews, is also a rip off. Take your business elsewhere! read more