Emailed this person and the man I talked to on the phone who assured me he would talk to the…read moreemployee and email me. Neither ever responded. Trash company. Cancelled today. Wish I would have read reviews. Not the only incident where management sides with the creeps. Would be so easy to just not allow creeps to wear hidden cameras in your gym and kick men out who repeatedly harass people. One had to wonder why.

This was my first time visiting EOS Fitness on Louetta, and unfortunately, my experience did not…read morestart off on a positive note. The two employees working at the front desk were not very welcoming. I wasn't aware that I needed to call and activate my guest pass beforehand. When they asked if I had activated it and I said no, what caught me off guard was that they began laughing. It felt unprofessional and made me feel uncomfortable as a first-time visitor. I was really hoping for a better customer service experience, especially when visiting a gym for the first time. While everyone has different expectations, the overall facility was not what I expected either. I may have had high expectations based on what I had heard, but unfortunately, those expectations were not met. I hope this feedback helps improve the experience for future guests.

I like this gym and the staff is pretty friendly. I wish they kept up with the cleanliness of the…read moreequipments but they do keep up with the maintenance. Overall not a bad gym. Been going there for almost a year now.

I've been a member at EōS Aliana for about a year, but after moving, my friend and I wanted to…read morestart working out together and meet in the middle. Since I have the Willpower membership and can go to any location, I suggested the Sugar Land location. She decided to sign up there on her own, and that's when everything started to go wrong. After she signed up, she was offered a "free" personal training session, and we decided to do it together. During that session, we worked with a trainer named Joseph and made it very clear multiple times that we were on a budget and could not commit to anything long-term. He reassured us more than once that we would be able to cancel at any time. He even apologized later and tried to make up for the confusion by offering another "free" session, but by that point the situation had already gone too far. That reassurance is the only reason we agreed. As soon as we realized the cost wasn't manageable, we came back in person to cancel--multiple times. Each time, we were left waiting for long periods with little to no help, while staff stood around and watched. On top of that, no one ever answers the phone, which makes it nearly impossible to get assistance without physically coming in. The way we were treated during this process was honestly shocking. Instead of being helped, we were met with resistance and dismissiveness. The fitness manager, Mac, went as far as implying that we were "scamming" simply because we were trying to cancel--based on what we were clearly told when we signed up. That was extremely unprofessional and uncomfortable. At no point were we trying to take advantage of anything. We were just acting on the information that was given to us upfront. The lack of accountability and communication has made this situation way more stressful than it ever needed to be. I will say the general manager took the time to listen, which I appreciated, but there has been no follow-up since then. Honestly, the most disappointing part of all of this is that my friend was treated so poorly after I was the one who recommended this gym to her. What should have been a positive experience for both of us turned into something stressful and upsetting. After this experience, we will not be returning to this location at all. I will either continue going to EōS Rosenberg, switch to another gym like Amped Fitness, or possibly cancel my membership altogether. This was just a horrible experience overall. If you're considering signing up for personal training here, make sure everything is clearly explained in writing before agreeing to anything. Verbal promises do not seem to match how things are handled later.

They will not provide 7 day pass for 13 year old child…read more They tried to cancel my discounted membership from BCBS and start new membership at higher cost

Wish I could rate them a zero! DO NOT, I repeat...DO NOT sign up for a Personal training contract!!…read moreThey make it impossible to cancel it and it's not even worth it! They also don't tell you it's a 4 month commitment and management will evade you to avoid canceling it! Im still waiting over a month for a refund from them and have continually been getting charged! Had to go to my bank and change everything to stop them from taking money out, over $1000 in just one month! I filed fraud charges and a complaint with the BBB, stay away!!!

I was at EOS fitness for a fitness workshop today. To be transparent, I had not heard of this gym…read moreuntil today. Oh my...this gym is quite impressive. The size is gargantuan with floors spanning to floors (Roughly 35K square feet). Wow, wow, wow!!! The gym is modern with clean lines...designed to perfection. There is every piece of equipment imaginable - cardio machines, strength stations, squat racks, cable systems, and functional training areas. You could literally come to this gym and spend half a day with all the equipment and studio classes at your disposal. Our workshop took place in the aerobics studio. This room could easily hold 100+ people. There lighting system in this room is next level. Excellent workshop...excellent gym!

Disappointing Experience at EOS Fitness - Richmond, TX…read more I am very disappointed with my recent experience at EOS Fitness in Richmond. One of my main concerns is the way some members are approached by staff. On one occasion, a staff member named Stacy approached me in a manner that I found overly informal and, quite frankly, disrespectful. Professionalism and respectful communication should be a basic expectation when interacting with members. Unfortunately, this experience reflects a broader concern I have noticed at the facility. It appears that many staff members are very young and may not have sufficient experience or training in how to appropriately communicate with and address members. Hiring younger employees is not the issue; the concern is ensuring that all employees receive proper training in customer service, professionalism, and respectful communication. Another major concern is the condition and maintenance of the equipment. Some machines have been broken for weeks, with little indication of urgency in getting them repaired. Members are paying for access to a facility and reasonably expect the equipment to be properly maintained, safe, and available for use. EOS has the potential to be a great gym, but the quality of customer service, staff professionalism, and equipment maintenance need significant improvement. I hope management takes these concerns seriously and works toward creating a more professional, respectful, and well-maintained environment for its members.

I've been coming to this gym for about a year and up until recently I would give this place 5…read morestars! However, recently they've decided to downgrade the locker rooms. For a luxe location to downgrade their lockers without anyone knowing was a big shock. The lockers before were great and you didn't need your own lock which is a selling point for me but without anyone knowing the changes they were making a lot of us are now carrying our bags around everywhere which wasn't an issue before. Pretty interesting for a "luxe" location to downgrade anything but the membership cost hasn't gone down. Not to mention this is by far the HOTTEST indoor gym I've ever been to. Apparently the AC is controlled by corporate which is wild considering houston climate is more miserable than most. It's better to work out outside even in the summer because you at least get airflow that way. Other than the downgrades and the heat it's a pretty solid gym. Gets extremely busy during peek hours but that's expected.

I had a very bad experience with EOS Fitness. I was charged an extra month on my credit card, about…read more$50, and despite contacting the gym, I was not given a refund. I spoke with the manager, Kizzee, and asked for the corporate office contact information so I could resolve the issue. He gave me a phone number for an EOS Fitness location in Phoenix. When I called that number, I was told that they do not have a corporate office at that location. This was extremely frustrating and made me feel like I was being sent in circles instead of having my issue resolved. The front desk staff were also very rude and seemed unable or unwilling to provide clear information or help with the billing issue. Charging a customer for an additional month and then refusing to properly address the refund is unacceptable. I expected much better customer service and transparency from EOS Fitness. I would strongly recommend being very careful with your billing and membership charges if you join this gym.

This is a decent size gym with good equipments but my only complaint is that the gym is kinda…read moredirty. There were no cleaning equipments around too.

Children should not be in the gym. When I told the staff that there was a child on the treadmill…read morewho looked to be around 8 years old, I was ignored. This is not a daycare and I refuse to lose time on equipment to an 8 year old.

I joined in November, 2025 and had an issue with my membership. I tried talking to a couple of…read morefolks at the sales and training desks and was still unable to resolve it. Yesterday I decided to try and fix the issue again and I had the good fortunate to meet with Jonathan, the GM. He was friendly and super helpful. He actually took the time to explain why the issue was happening and then gave me a couple of options to resolve it to my satisfaction. Thank you Jonathan!!

I love this gym been here for 1 year I have gained good muscle and I recommend coming or moving to…read morethis gym if you are thinking about moving to this gym!!

First time at this location and whew!…read more First 10 mins I was distraught at how poorly designed this place was.. overly congested with equipment placement + people.. Not enough open space-- people are seated/working out in the way of the weights-- inconvenient. Like literally no space in the common area, kinda looked like a safety hazard. Whoever designed this needs to never design again. I will say they had a good amount of free weights throughout, smith machines in their upper room, massage rollers & trx bands. Lovely lovely staff though, & they actually have a pool.

It is incredibly frustrating to pay for a gym membership and have key equipment out of order for…read morefor over 2 months it's like five machines there that are broken right now and no one can even say when they will be repaired, that's crazy.