Driving I-40 on a Friday afternoon and noticed coolant gage issue. Found Advance Auto on the…read morenearest exit (Kodak) and they did diagnostic and found thermostat needed replacing. They sent us over to Jim's with thermostat in hand and at 4:30 they said give us a few minutes and we will work you in. They fixed us right up and we are back on the road an hour later! Thanks so much for taking care of us! We are so thankful! Chris & Sue Banning, White House TN.

I am a resident of Kodak and needed work done on my 2006 F-150. Was having torque converter shudder…read moreand needed it replaced. I frequent the convenience center in Kodak and couldn't help but notice a huge sign advertising Jim's Automotive. I called Jim and he stated that he did that type of work (I've always supported local small business) so I booked the job with him. Now please understand that I am ASE CERTIFIED Technician with 40yrs experience. I booked this job with Jim as I am new to the area and do not have a lift available to me to do this job. The work was done on 5-1-26 On 5-26-26 my truck suddenly began to shake at high speeds and shudder at low speeds. This is text book tell tail sign of a torque converter pump fins falling apart. Upon speaking with (what I would imagine) be Jim's service writer it was confirmed to me that they used a remanufactured torque converter. These used parts have a 30% failure rate. From 2017 thru 2022 I was the Mgr of A Oreilly Auto Parts store 5227 in Miami Florida and never recommended any reman part to a professional shop due to their failure rate, this being a starter, alternator, a/c compressor and least off all a torque converter. The difference in price is minimal but the quality is monumental. Shame on me for not seeing any ASE signage and not following what I preach. Only allow fellow ASE Certified technicians work on my vehicles. Jim gave me a total BS story that what I was feeling was a misfire from the motor. He stated the the torque converter showed no sign of failure and would not be honoring the warranty. This is typical shade tree mechanic excuse. Do not recommend this place for any type of serious work. If you need any type of serious work done on your vehicle go to Ricks in downtown Sevierville.

On Memorial day, my wife, daughter and granddaughter took a trip to Dollywood from Asheville, NC…read more On the way home, they experienced a flat tire and made it into the parking lot, in front of Bush Visitor Center and Cafe, (around 9:00PM). Kind of out there in the middle of very little traffic activity. I was in Asheville 75 miles away. Our AAA NC couldn't seem to help, (Guess what I ain't renewing.... :) ), when it seemed that all she needed was a patch and a refill. After calling everyone that google was spitting up, (and almost getting scammed by a firm in NJ out of $255.00. .) we wasted 3.5 hours, calling , I felt like we had running out of options, and my wife was going to walk 7 miles to a gas station that was hopefully open 24/7 for a can of fix a flat, I tried the google search for local roadside assistance one more time. Rowe Towing finally showed up on the list. After calling, Carter and Joe were there in less than 25 minutes, They bent heaven and earth to get my family home, that late at night, with flood warnings and torrential rain coming and going. Carter and Joe are an absolute Godsend in a horribly stressful situation, and I'm eternally grateful for them. Incredibly professional, kind, and very helpful. I'd recommend these folks anytime anywhere! The tire puncture(s), were a bit more complicated than a simple nail, and God bless them, they did everything they could to get my family safely on the road, including going to Sevierville at 2:00 in the morning for a tire for our wounded vehicle. You guys are forever in my debt! Google needs to put them on the top of the list when you search for Dandridge TN roadside repair! Well worth the price, which was very reasonable for the service delivered.

We broke down in one of the worst possible spots--deep in a remote area of the Smoky Mountains--and…read moreRoew's Roadside was an absolute lifesaver. Carter got a tow to us quickly, stayed in communication the entire time, and made a really stressful situation feel a lot more manageable. Professional, kind, and incredibly reliable--if you ever find yourself in a bind out there, he is the person you want helping you. We're so grateful for Carter at Roews Roadside!

we had a shifting problem into park he was out and repaired it asap we were very happy and will use…read morehim again.

Please stay away from A to B auto mechanic in Knoxville area. He will take your money and promise…read moreto fix your car. I asked for refund because he was a no show. He said he would refund his labor cost right away and then the refund for the ordered part no later than 14 days. Nothing was refunded. He's also doesn't care that he kept my money. Spread the word. Reporting him to police today.

The staff is very nice and welcoming! Shane did some work on my car and did a great job. Highly…read morerecommend coming here!

From the owner: H & H Auto Sales goes above and beyond to make our customers happy. Our repeat business reflects…read morehow our customers enjoy the personalized service we provide. We pride ourselves in resolving any issues you have with your vehicle and we don't hesitate to be honest and not spend our customers money unwisely. Getting to know our customers on a first named basis gives them the experience of how business was run in years of the past. To us, without our customers we have no business. We appreciate them and treat them with respect like they show us for walking through our door. So come down and see us even just to say hello.

If you are hesitating to call for help, don't. My family was in a jam as the water pump failed in…read moreour car while we were on vacation. Joe came to our rental up in the smokey mountains, diagnosed the problem, picked up the needed parts and fixed the issue same day. Turned what could have been a disaster into a salvageable vacation. He is very knowledgeable and reasonably priced. Can't thank him enough!

On our way to North Carolina from Nashville to transport supplies to hurricane Helene victims, our…read moretruck's starter went out at Buc-ees. Workman Mobile Auto Repair demonstrated remarkable professionalism and offered a competitively priced installation right there at the gas pump-lol. After contacting 6 other mobile services without success, Joe promptly arrived at 4:30pm on Friday, 45 minutes after our initial call. We are extremely grateful for the exceptional customer service provided. Workman Mobile Auto Repair-Joe you rock! #mobileautorepair #sevierville #customerservice #thankyou

If I could give no stars I would. The guy came out around 11 to change a wheel bearing. Said he had…read morea press. It took him until 5 pm to change it, but he forgot his essential wheel bearing tool the snap ring wrench. So he had to go get it and I had to send him money to get it with! Then he comes back and all I hear is whack! Whack! Whack! Whack! And I'm thinking is that normal? Well he pretty much ran away from the scene. My ABS sensor is broken now and o have no speedometer and I have a hybrid so I need that abs sensor!! I can't believe this guy is in business he must have paid for all his "five star reviews" there's just no way. He completely ghosted me when I asked him to come back and fix the busted sensor. Absolutely do NOT call this guy to break your car!

We had a car battery issue and being that we were on vacation, I had no tools and it was close to…read moremidnight. Tre responded immediately. He picked up the battery needed for our vehicle came to our location and had it swapped out in under an hour. This man had a great attitude and was very kind, considerate, and polite. He saved our vacation! I hope that I will not need mechanical services again, but if I do, I know exactly who I'm calling! Thank you Tre!!!

I ordered some big tires from Scott and less then 24 hours later they showed up in a truck. Thanks…read morefor the great service!

if i could 0 star i would. went to get alignment and front…read moretwo tires, they replaced two missing studs and lugnuts i was missing. that was good. 4 months later, today i notice it's shaking and sounds like my tire is gonna fall off. pull over and see im missing those two studs and nuts again. (4:05) call and ask about it, they tell me to bring it in to take a look. on my way there call again and tell them my tire is about to fall off (4:10) and they tell me to bring it in the morning. thanks goforth. called jim's automotive and told to bring it in right now. tell me why goforth gave me 3 different sized studs and did not tighten them enough. not going back again. jims for the win.