We had LaPlante on the schedule for a service but when we arrived to the house, we had an emergency…read moreleak. We called them and they would not come out for hours. When they came out they fixed nothing but charged us $295. The next day, the owner came over, gave me a general business number to contact and did not follow up with us at all but still charged us $198 for this visit, for a total of $507.79 for ignoring us for hours on the first day and coming by the next day and doing nothing. Avoid them at all costs.

After the original home visit to agree to the job, it took months of rescheduling to start the job…read more The men know how to install new plumbing, but the the hourly costs were astronomical. Ask for the hourly wages before hiring them.

Hours worked vs hours charged do not match up. Watch billing closely. Would not recommend based on…read morethis discrepancy alone, although we could say a lot more.

I couldn't be happier with Michelle Nolan's cleaning service. They did a fantastic job with a deep…read morecleaning. I find their prices are great. Very professional, and I could not ask for anymore. If you need a cleaning service, I highly recommend Michelle Nolan's cleaning services. #1 cleaning services. Kathy King

I purchased a new GE Profile oven and a GE French Door Refrigerator through Bouchard Pierce in…read moreEssex Vermont. From purchase through Julia Cozza to the delivery, was an exceptional experience. Julia handled my multitude of questions with concern and clarity. The delivery was spot on time, gave me a call 15 minutes out. I live in a very old house with narrow doorways and steep steps. Jack and Ray delivered these appliances after many measurements, without any complaints as to the difficulty. Took off my doors with great care and hauled these heavy appliances up my narrow back steps weaving around a railing where there was not 1/4 inch to spare. They took care and time with all aspects, from Jack showing me tips of how to use the induction range to Ray making sure I was careful about putting frozen food into the freezer before it was at the temperature required. I truly valued their help and most important to me, was their attitude of concern towards me, the homeowner and the respect it reflected towards Bouchard Pierce. I will never shop anywhere else, ever.

We recently decided to purchase a Bertazzoni induction range from Bouchard-Pierce rather than a…read moreless expensive online retailer to support local business. While the sales staff and installation teams were both friendly and knowledgeable, we have now had the worst customer service experience I've had in decades. Fair warning! In less than 5 weeks, a knob broke on the range making the burner inoperable. It's now been over 7 weeks since we reported it and we are yet to get it fixed. In the interim, another knob has broken. We are out $6k and the customer service team could honestly care less. Their communication has been basically nonexistent and the two times we've had to call to follow up, the sales rep was incredibly rude, interrupting me constantly and passing the buck on down the line to anyone she could think of- throwing her sales team under the bus, blaming Bertazzoni, and basically telling us that neither she nor Bouchard-Pierce were remotely responsible. I run a global customer success and services team and if any of my colleagues treated a customer the way we've been treated, they'd be terminated immediately. While I understand that there are constraints in any system, I know what decent customer service looks like and this is NOT IT. I hate that I can't recommend these folks because I am a very loyal local business supporter but this has been a truly terrible experience.

Stopped in after burning out my drill to try and rent one real quick…read more Fifteen minutes later I was going off the personal recommendation of the gentleman who helped me. I purchased a driver/drill combo pack they had on sale. I accomplished more work in the 30 minutes after than I had in two hours prior. The quality and price was beyond what I hoped for. The assistance made all the difference. This place will now be receiving all my relevant business.

I can't say enough good things about Working Dog. Throughout the years they've helped me through…read moresome crappy situations and are always kjnd and professional. They aren't out to take your money and have given me advice and guidance many times. Their rates are fair and the work is good. Keep up the good job Working Dog!

Prompt reply & great service. Professional & great price. Highly recommend them for all your septic…read moreneeds.

Mike at MR Small Engine helped us out in a jam with quick advice and the parts and help we needed…read moreat a more than fair price to get our four-wheeler back in service to finish a job. 10 out of 10 on knowledge, service and friendliness.

Have a pluming problem? This is the man to call!…read more For a week we called plumbers in the St Albans area, only to receive no response. Finally I started looking further and further out and found Bo's in Georgia, Vermont. When I called, someone immediately picked up the phone and told me the pricing to auger my sewer line and an idea of when Bo could come out to my house to do the work. (Which was that afternoon!) When I told her yes, I wanted to hire Bo she told me she would call his cell and have him call me to set a time up. Within 5 minutes Bo called me back and told me he could be on his way immediately! When Bo got there, I showed him to my 4 foot crawlspace basement, although he was working in a cramped environment, he didn't seem to mind! It took Bo about 2 hours total at my house to clear my lines as I had roots in there. Unfortunately I will have to replace my sewer line, however Bo left me in good working order and thinks I can wait a little bit on replacement so I can save up to have the work done! After Bo left, I got a couple return phone calls from other plumbers and even though I already had my problem fixed, I still asked what their going rates were. And Bo's price was about 50-60 dollars less than others in the area! I highly recommend Bo's Sewer & Drain to everyone out there, and if I'm ever in need of a plumber again, he's the man I'm going to call!

We had a situation of a main drain clog at our mother's residence during the summer of 2022 which…read moreoccurred the week that she was about to host out of town guests. Bo was able to respond within a day of calling and was in for the challenge which was the result of years and years of gradual drain build-up (no longer being able to run the washing machine or sink drains). We could not have asked for any better service/treatment for Bo's prompt response and diligence to find where the main drain was plugged. The reviews were our guide in looking for a trusted and reliable person to help and we can say that Bo did not disappoint. Thank you Bo!!!

Our hot water heater started leaking while Dennis was on vacation. Despite that, he returned our…read morecall and patiently spent time walking us through how to turn off the water and gas to the tank. He checked in to make sure the leak was under control, and set up an appointment for after he returned. He showed up right on schedule, provided an estimate, ordered a new tank, and returned the next day to install it. The cost was exactly as quoted, and he again spent time to make sure we understood the new setup. Great communicator, prompt, and reliable - highly recommend!

We had a great experience with Dennis replacing our combi system with a new boiler and water tank…read morein June 2026. Dennis was responsive to calls and communicated through every step of the install and was highly knowledgeable. Will certainly call him again if we need any add'l work down the line. He also made recommendations for what servicing we need to do to get the maximum life out of our new boiler. Pricing was fair - compared with two other local heating companies.