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    Roxen Pool Tile Cleaning

    5.0 (3 reviews)
    Closed 6:30 am - 7:00 pm

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    2 years ago

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    Big George's Pool Care

    Big George's Pool Care

    (21 reviews)

    Southeast

    Maybe you're desperate for good pool care as so many are in SE LV but this isn't it. It COULD be…read morebut it's not. Website is idealism not reality. As other reviewers said, new customers think you found a keeper, but soon service deteriorates. Zach, Billy, Darren are great; the owner, Adam, is pool-knowledgeable but poor business growth planning brings on new customers at expense of losing old. After awhile, when you have a problem, Adam is busy going to potential new customers the 'cute dog' theme trucks attract and his guys are limited in what they can do and time they can spend just when you need your pool sparkling / working. I rarely write reviews. Be warned.

    -- Extremely Disappointed and Frustrated…read more I rarely write reviews, but I feel a responsibility to warn other homeowners about my experience with Big George's Pool Care. After a detailed and explicit conversation with the owner about not cleaning the filters on the road (due to HOA rules and the mess it leaves behind for me and my neighbors), they completely disregarded my request and did it anyway. This was not only disrespectful but also a clear violation of our community guidelines--something I made very clear upfront. On top of that, my spa was clogged for over a month, which I had to constantly bring to their attention. The clog caused a severe calcium buildup that destroyed the look of my tile. Instead of taking accountability, the owner brushed it off with, "Calcium builds up over time," and said I would need to pay another companymore to remove it. That's not just poor service--it's negligent. I've lived in my home for 7 years and never had buildup like this. My previous pool service would catch early signs and make recommendations before it got out of hand. Big George's took no such proactive care. Now I'm left with a spa that's downright ugly and embarrassing, and frankly, I feel taken advantage of. What was supposed to be regular pool maintenance turned into a costly headache. This is not professional service. This is a warning to anyone considering Big George's Pool Care: look elsewhere unless you want to clean up after them--literally and financially.

    Priority Pool Service - Great job on installing our new pump!!

    Priority Pool Service

    (292 reviews)

    $

    We had GIO come to our pool today for a service call...very knowledgeable and fixed everything to…read morehow it SHOULD be working!!! I would highly recommend them!!! M.I. After GIO serviced the pool equipment, LUIZ came after to make our pool sparkling and clean. Very Happy! M.I.

    We've used Priority Pools since our brand-new pool was completed three years ago, and the…read moreexperience has been extremely disappointing. In that time: * The heater has failed twice (and is currently not working again) * The chlorinator has been replaced * The pool lights have been replaced twice * The silver quartz finish already looks stained and bleached Maybe some of this is poor Hayward Industries equipment, but it's hard to know because the service tech changes constantly -- about every 6 weeks -- so there's zero accountability or continuity. This is a saltwater pool, yet instead of properly diagnosing or maintaining the chlorinator system, they routinely dump gallons of liquid chlorine into the pool every week. Actual "service" often feels limited to: * Emptying the leaf basket * Lightly brushing the pool * Adding chemicals And nearly everything beyond that becomes an extra charge: * Chemicals? Extra. * Filter cleaning? Extra. * Repairs? Extra. * Someone coming out because the system they maintain stopped working? Extra. Worse, many of the techs seemed unfamiliar with how the equipment even operates, making service calls frustrating and unproductive. What really bothered me was adding up the actual cost over three years. Once you include all the side charges, repair calls, chemical add-ons, and maintenance fees, the true cost is easily several times higher than the advertised "weekly service" price. The marketing and online reputation look polished, but our real-world experience has been expensive, inconsistent, and lacking accountability.

    Aqua Pro Care

    Aqua Pro Care

    (47 reviews)

    I've had Aqua Pro Care for a few months now, so I can attest to several months of service:…read more 1) GREAT COMMUNICATION- if he doesn't answer outright (and he often does!), Martin returns phone calls almost immediately. He texts in advance of arrival, and answers all of my questions throughly 2) RESPONSIBLE- My #1 ask is to be an early early pool clean. I work from home and the hubbub of someone in the backyard freaks my dogs out, so it's good to get all of the excitement over before my workday begins. Martin and his staff (shout-out to the WONDERFUL Jordan Gonzalez!!) accommodate this SO WELL, and I'm just tickled to see them out there first thing Monday... THANK YOU THANK YOU you guys, you make my week start out perfectly1 3) HONEST- I didn't realize that I was accidentally overpaying (if you pay via Zelle as opposed to credit card you get a little discount) and Martin caught my mistake and made it right. I SO APPRECIATE that! 4) TRUE PROs- Martin caught a little leak from our filter tank when he first began service (my previous pool guy, who ghosted his entire client base for weeks when he hurredly moved out of town and didn't tell anyone), must've been ignoring it!). Martin patiently problem-solved with my husband, and took his time to consider the most economically conservative way of addressing the issue... resulting in a perfect fix that was mostly free! (just needed some lubricant!) Now... it seems every.single.time I write a review for a Las Vegas pool service, they wind up ghosting me, moving out of town, divorcing their wives and giving up the business... Aqua Pro Pool Care.. please please, I beg you, HANG IN THERE for the long haul with me! I want you forever! :)

    Martin totally produced what he promised. He was professional and thorough! I'm looking forward to…read morethe results he gets in my pool with no worries.

    Roxen Pool Tile Cleaning - poolcleaners - Updated June 2026

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